American Airlines

Complaint: [redacted]
I am rejecting this response; while the response, on the surface, clearly shows an Airline willing to accept their faults It also clearly doesn't offer any recompense.Let me make this clear. America Airlines advertised a flight for quite a few months and then at the last minute (figuratively of course) decided to change the flight schedule. This wasn't a minor delay... this was a multi-hour delay that had us landing several hours after the cruise was suppose to leave port. In essence, the flight was no longer acceptable to our needs. When I contacted American Airlines about this issue, I was told I could either take a full refund, in a voucher form, or I could take an earlier flight; the only problem was there were no same-day earlier flights. The only other same-day flight was a red-eye that landed at 2 AM (or some ungodly hour). Either way, I had to spend money on a hotel room due to a flight change that was not my choosing, and by all accounts has never been explained by American Airlines.To top it off, [redacted] was extremely rude and didn't care. He literally laughed at me on the phone and screamed at me that he was the "end of the line" as far as managers went and that I was just wasting his and my time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Aamerican Airlines has not compensated me in any way for this disaster.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because: its response is insufficient. This complaint has been escalated to the [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never received a response or a refund of any kind from American Airlines. So nothing has been addressed by this company. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because I do not believe the response was valid and did not address the fact that I was never given a time line to use the credit. The fact they waited so long to respond to the BBC complaint indicates stonewalling and unethical business practice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:This was submitted in January of 2016 - more than 18 months ago, I have had no other communication with AA about this specific travel issue and therefore, no, no concerns have been addressed nor has the complaint been remedied as suggested in their reply.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and AA policy has been explained

Complaint: [redacted]
I am rejecting this response because:  I have not been contacted by them and there most certainly has been no resolution. I am 100% shocked they have made this claim.  Very disappointed, and feel they are abusive and dishonest. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on October 1, 2015. See attached.

Passenger has been contacted under case number [redacted] on January 30, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: Before I rented a car, I asked specifically to the AA rep if they would refund in full; she told me yes because it was a maintenance issue.  I...

had to spend over $400 (if I had to include my insurance that was raised because of this trip, it could be more than $1000); offering $150 sounds like almost too rude (just do bare minimum like; almost disgusting like) to deal with your customer who was told I would get the full refund.  I can resolve at $250; no eVoucher (after this kind of ugly ~ greed dealing experience, I lost appetite to do business with them), but a check or money order only so that I can use for others not just AA ticket that I may not get after this kind of unpleasant experience.)   I like to do business with those who stand behind their words. FYI:  I never got their response until I wrote second time after almost ten months later. Thank you in advance for your help!  THX!
Regards,
[redacted]

Dear Sirs:
I am not accepting the response from American Airlines. They did NOT contact me. I see my address on file is wrong. My address is[redacted] I deserve miles or some type of travel voucher. I was almost arrested due to the A.A. employee in PA.
Sincerely, [redacted]
Complaint: [redacted] 
I am rejecting this response because
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: failure to respond to complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  American Airlines has made no effort to provide understanding and effective customer service, seeking to be responsive to our needs.  They have no interest in...

retaining customers and will continue to lose customers as a result of their poor customer service.  They have lost our business, as well as thousands of other customers, as evidenced by their recent bankruptcy.  Obviously, they are desiring to lose millions more customers and be put out of business permanently.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the business refused to discuss the issue, and just closed the case. A communication was sent to me directly alleging the case closure without any resolution. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No further correspondence with me has happened since filing the complaint. Nor has anything been done. 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Yes they agreed to refund the money for the flight cancellation.  American Airlines needs a better system in place to manage this and promptly refund customers for flights that are cancelled. Customers should not have to file formal complaints. This should be something that their agents can manage. I spoke to several different agents and none were able to help with this. That really is unacceptable.
Thank you,
[redacted]