American Airlines

Complaint: [redacted]
I am rejecting this response because: We scheduled to use our tickets during August 2017, so it would be nice to have our 1 year to use the tickets start as of the usage date, and not...

the purchase date. Also, we initiated this complaint in July of 2017. We did not receive a response until December of 2017. This did not allow us sufficient time to schedule a trip in only 5 months (Deadline: 5/19/18). Again, my wife had a pregnancy complication. Now that our baby is here as of 12/27/17, we are not in a position to travel by 5/19/18. We would however, by August 2018. We complied with the policy that we reviewed on the website of American Airlines, which listed several steps that needed to be taken for medical emergencies. We complied with every step listed, only to be told that our circumstance doesn't fit the interpretation of a "medical emergency". American Airlines website did not clarify what was considered a "medical emergency", so the fact that our claim/request was denied, seems to constitute a subjective interpretation on the part of someone who works for American Airlines. The company does not appear to honor/comply with the policy that was listed on its website. This is not fair to us. We understand that we cannot obtain a refund; however, we should be allowed additional time to use our tickets. If not for our medical emergency, we would have followed through with our intention to celebrate our wedding anniversary in August in a return trip to Mexico. It was very unfortunate to have to cancel our All-Inclusive vacation; this experience with American Airlines is just another "punch in the gut" that we didn't need. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]...

[redacted] I am sorry this is against UNITED airlines and look at all of the problems on line with there number [redacted] absolutely unreal

Complaint: [redacted]
I am...

rejecting this response because: this response literally took years. I could have died without my breathing apparatus. They didnt care when they promised we would all make our flights, they didnt care when they gave us a 20 dollar voucher to buy food at midnight at a casino(20 dollars yea right), they didnt care when I told them to make sure my bag was  transferred to the correct plane, they didnt care when I tried to get them to  find my luggage,  they didnt care when I had to drive  there several times to wait for my luggage that never arrived, they didnt care for the years this complaint existed.  No they never resolved the issue.  I want my money back for it. that was an absolutely ridiculous situation. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and request for more information has been made.

Passenger has been contacted under case number [redacted] on December 6, 2017 and policy and information was provided. See attached.

Complaint: [redacted]
I am rejecting this response because:I was never contacted.  American Airlines has not yet responded.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: here is requested info which I had to dig through emails to find. 12/19/2017 also was charged $25 for carry on which was soppose to...

be included according to my itineraryFlight# [redacted] was told at front desk my flight was schedualed for earlier but would be put on this flight. Showed attendant email for this flight. Was given 4 sheets of paper assuming all my passes.Buff 8:30/charlotte 10:34Got to charlotte on time. Waited for flight. Went outside forquick ciggarette. No lines at time.abd plenty of time.Got to gate and tsa would not ket me pass. Stated I did not have boarding pass for tampa but clearky showed him final destination was tampa. Was told to go to front desk. After explaining my problem Jodie your attendant at frint desk laughed at me and said I would miss my flight and had to wait 2 hrs. Since lines just formed and would nit have time to get to gate. Told her there was plenty of time and to get me on my flight. She refused. Got delayed 2 hrs. Flight 2053 clt to tampa 11:20/1pmDid not arrive until about 5pm and had to rescedual many things due to delay. $118.30
Was very irritated about whole experience and customer service and confusion. Dont understand why there was so much of a mix up. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I made a mistake purchasing the ticket and tried to correct the mistake with a gate agent directly after the purchase. I believe a company such as American Airlines should be able to listen to it's customers versus going to "policy" as a basis for customer service. I believe customers today want transparency and a person to understand their complaints and handle accordingly versus making policies that don't listen to customers. American Airline's grounds for not allowing was that I purchased a non-refundable ticket. I purchased this ticket very quickly, never even knowing that there are non-refundable tickets. I literally realized right afterwards that I made a mistake and within minutes tried to speak directly to an American Airlines agent. I don't understand why there would be non-refundable tickets and should have a grace period (certainly within 60 minutes) to make a change or cancellation. I believe a strong company would have listened, understood my mistake and provided a refund.
Regards[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive a response from American Airlinesi did however contest the charge through my credit card and win but that is not a response from the airline. And furthermore, it is not sufficient.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 16, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: This is not a solution but rather just gathering more data. I received a call from AA requesting a receipt of the first tracks. I am...

unsure of how this plays into my overall request. What you are asking for is arbitrary as a receipt is for "received" goods and services. I merely made a reservation that was non-refundable and gave you that documentation. But according to you this was not sufficient. I called [redacted] tourism and they were able to provide me with a different confirmation that details the payment method with Pay Pal. Please accept this and see attached. Please let me know where we stand with the Auditing department as mentioned in your phone call. I am eager to move past this situation. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:While American Airlines 'resolved' this issue long ago by refusing to do anything about it (indeed, they provided no customer service phone number or any way for me to correspond except through e-mail, and typically delivered canned responses), I do not consider this to be satisfactory. Their failure to enforce their pet policy cost me thousands of dollars, and is unacceptable.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on February 6, 2018. See attached.

Complaint[redacted]
I am rejecting this response because: I am still $300 dolars short.  Who is going tl reimburse me for that????
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:the response I received wasn't in writing and the person who called me was rude and didnt email me the response as I requested. I feel like they went out of their way to brush things under the rug and didn't address my concern. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was never EVER contacted by American Airlines.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: obviously the company hasn't responded since this is the first response I've gotten since submitting my complaint and it only states they've received and taken care of it. . . . They must be referring to another complaint from someone else. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is a copy and pasted response, which I have received before. They show no remorse for it, rather make excuses and literally have...

zero intentions of making it right. The amount of issues I experienced on this trip has possibly prevented me from ever wanting to travel again. As a person with disabilities, I rely on people to provide better service a lot more than I would, and as a customer I expect a company’ to provide me with the expected levels of service both before, during and after my experience with them. In this case, American Airlines has failed to provide that. Pathetic customer service using copy and paste responses that claim to be from three different peopleis the final straw. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: An apology is not acceptable. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No one contacted me regarding my complaint, and there was resolution sent only an automatic refund of the money taken from my account.
Regards,
[redacted]