American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for the response! AA agreed to refund the balance between the initial flight they cancelled and the new ticket I had...

to purchase. Sent from my iPhone
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: An apology is not acceptable. 
Regards,
[redacted]

Passenger was contacted in case [redacted] and a resolution was offered.

Complaint: [redacted]
I am rejecting this response because: We scheduled to use our tickets during August 2017, so it would be nice to have our 1 year to use the tickets start as of the usage date, and not...

the purchase date. Also, we initiated this complaint in July of 2017. We did not receive a response until December of 2017. This did not allow us sufficient time to schedule a trip in only 5 months (Deadline: 5/19/18). Again, my wife had a pregnancy complication. Now that our baby is here as of 12/27/17, we are not in a position to travel by 5/19/18. We would however, by August 2018. We complied with the policy that we reviewed on the website of American Airlines, which listed several steps that needed to be taken for medical emergencies. We complied with every step listed, only to be told that our circumstance doesn't fit the interpretation of a "medical emergency". American Airlines website did not clarify what was considered a "medical emergency", so the fact that our claim/request was denied, seems to constitute a subjective interpretation on the part of someone who works for American Airlines. The company does not appear to honor/comply with the policy that was listed on its website. This is not fair to us. We understand that we cannot obtain a refund; however, we should be allowed additional time to use our tickets. If not for our medical emergency, we would have followed through with our intention to celebrate our wedding anniversary in August in a return trip to Mexico. It was very unfortunate to have to cancel our All-Inclusive vacation; this experience with American Airlines is just another "punch in the gut" that we didn't need. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I made a mistake purchasing the ticket and tried to correct the mistake with a gate agent directly after the purchase. I believe a company such as American Airlines should be able to listen to it's customers versus going to "policy" as a basis for customer service. I believe customers today want transparency and a person to understand their complaints and handle accordingly versus making policies that don't listen to customers. American Airline's grounds for not allowing was that I purchased a non-refundable ticket. I purchased this ticket very quickly, never even knowing that there are non-refundable tickets. I literally realized right afterwards that I made a mistake and within minutes tried to speak directly to an American Airlines agent. I don't understand why there would be non-refundable tickets and should have a grace period (certainly within 60 minutes) to make a change or cancellation. I believe a strong company would have listened, understood my mistake and provided a refund.
Regards[redacted]

Complaint: [redacted]
I am rejecting this response because: The refund was not given to me and I never received a call.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is a good start, American airlines is offering me 20000 points on my account but that doesn't include my wife who had to sit in the same row with the man that caused this issue. That alone doesn't satisfy us as a whole. My wife if anything should be given some sort of compensation as well. I expect that if American airlines really wants to satisfy my wife and I they need to compensate both of us. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is a copy and pasted response, which I have received before. They show no remorse for it, rather make excuses and literally have...

zero intentions of making it right. The amount of issues I experienced on this trip has possibly prevented me from ever wanting to travel again. As a person with disabilities, I rely on people to provide better service a lot more than I would, and as a customer I expect a company’ to provide me with the expected levels of service both before, during and after my experience with them. In this case, American Airlines has failed to provide that. Pathetic customer service using copy and paste responses that claim to be from three different peopleis the final straw. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not a solution but rather just gathering more data. I received a call from AA requesting a receipt of the first tracks. I am...

unsure of how this plays into my overall request. What you are asking for is arbitrary as a receipt is for "received" goods and services. I merely made a reservation that was non-refundable and gave you that documentation. But according to you this was not sufficient. I called [redacted] tourism and they were able to provide me with a different confirmation that details the payment method with Pay Pal. Please accept this and see attached. Please let me know where we stand with the Auditing department as mentioned in your phone call. I am eager to move past this situation. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:the response I received wasn't in writing and the person who called me was rude and didnt email me the response as I requested. I feel like they went out of their way to brush things under the rug and didn't address my concern. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive a response from American Airlinesi did however contest the charge through my credit card and win but that is not a response from the airline. And furthermore, it is not sufficient.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because we have already had this conversation before. I told you I wasn't interested in the voucher or the miles. I was then given correspondence saying...

that a one time refund would be granted and that my credit card would be credited the full $26 refund. I then reached out to you again saying that the credit card you attempted to refund it to was no longer in service. I was then told a generic response that boiled down to sending a check. After a month and a half I have not received a check and when I reached out to find out when it was supposed to come, this message showed up.So, in short, I am not interested in having this conversation again. If you'd like this to be resolved, please send me a check for the full refund amount of $26.
Regards,
[redacted]

Passenger has been called and explained policy. Case number [redacted]

Passenger has been contacted under case A[redacted] and information has been provided.

Passenger has been contacted under case number [redacted] on March 22, 2018. See attached.

Passenger was responded to under case [redacted] on March 21, 2018  Please see attached.

Complaint: [redacted]
I am rejecting this response because: American Airlines have not addressed me at all.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 21, 2018. See attached.

Please see attached.

Passenger has been contacted under case number [redacted]
on April 2, 2018. See attached.