American Airlines

Passenger has been contacted under case number [redacted] on January 3, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: They never reached out to me or resolved this issues.  I only received a refund for the $150 that I paid for hanging flights. None of the other stuff has been resolved or...

even attempted to try and meet me even half way. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines didn't do anything to actually address or correct the issue.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 30, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: no response has been provided nor has the airline done anything to make me whole for the inconvenience nor changed their policies to prevent this from occurring in the future.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on April 5, 2018. See attached.

Complaint: 1[redacted]
I am again rejecting American Airline’s response that they will only pay for up to 50% of my bag’s value. I was not planning to buy a new bag and feel it is unfair I should have to cover a portion of the new bag’s cost due to negligence by AA. I would appreciate being compensated for the full cost of the new bag that I had to purchase.I’d like to remind American Airlines that they have repeatedly ignored my contact attempts my phone, email, and social media for several months following the submitting of receipts, which they instructed me to do. I also arrived at a business meeting with my bag smelling of whiskey (from the passenger who spilled the drink and caused the bag to be ruined).It’s unfortunate that I had to submit a claim with Revdex.com to get any response from AA, but I’m grateful for the Revdex.com facilitating this conversation so this process can move forward.
Regards,
[redacted]

A phone call was made to the passenger under case [redacted] and the policy was explained and upheld.

Complaint: [redacted]
I am rejecting this response because: it is the same exact response they gave me over a year ago. They still have yet to acknowledge that I deserve a full refund since they did not get me to my destination that I...

purchased nor offered me a reasonable alternative flight to my destination. For some reason, AA thinks it makes sense that I had to pay them to get me stranded at an airport/city that was not my destination. 
Regards,
[redacted]

Passenger was contacted under case [redacted] on March 6, 2018.  Please see attached.

Passenger has been contacted under case [redacted] and a resolution has been met.

Complaint: [redacted]
I am rejecting this response because:The company has done nothing to rectify this ridiculous situation. The response from the business is tantamount to saying, "We are working on our product but are unwilling to offer compensation for the misery we have already put you through." I find it absurd that the company responded at all to me when they clearly are not doing anything to fix an issue that already occurred and it is completely their fault.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted American Airlines AAdvantage® Corporate Security department by sending an email on 01/11/2017. But I have never received a respond.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for responding to me, Angela.  Yes, I feel the claim has been positively resolved.  I had asked that AA...

resolve the issue by adding miles to our AA mileage accounts.  They did finally agree to add the miles.  I believe the issue was resolved because I sought out the help of the Revdex.com.[redacted]

Passenger was contacted under case #[redacted] resolution offered and policy explained.

Complaint: [redacted]
I am...

rejecting this response because:I spent hours trying to get in touch with American Airlines on all my multiple complaints. Besides it taking them months to respond, their service just plain stinks. What American tried to finally respond too was too little too late.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: AA has not addressed my original complaint and their assertion that the issue was addressed over the phone is false.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    FINALLY 
Regards,
[redacted]

Passenger has been contacted under case [redacted] and resolution has been met.

Complaint: [redacted]
I am rejecting this response because:  I have not had any contact with the client and no messages were left on my phone, and there has been no resolution.
Regards,
[redacted]