American Airlines

Complaint: [redacted]
I am rejecting this response because:Resolution provided was not sufficient to cover pain and suffering that American Airlines inflicted on my family especially two young children under the age of 5. I am demanding...

a full refund of fair for impacted routes as outlined in my original complaint. I am drafting a social media campaign regarding our experience and if matter is not resolved by 13/31/2017 I will be posting this experience to all social media platforms to ensure AA’s negligible actions are shared with all individuals looking to do business with them in the future.  Please pass this along to AA as this will be my final attempt to resolve with them directly before I release this experience for the world to see on social media. I don’t think AA wants to be a subject of a media blitz around client care especially for two young children after they experienced 24+ hour of cancellation and delays.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines should offer me monetary compensation. American Airlines is a disgraceful and hopeless company. They are quick to impose excessive and unreasonable fees on their customers and wont pay when they drop the ball. American Airlines is an unscrupulous and bogus company that is busy ripping customers off. The should contact companies like [redacted] and [redacted] Airlines to find out more about customer service. Apology is not good enought. I had to take taxi because my flight was delayed from London. I was out of pocket aand I should be reimbursed. American Airlines does not have any ethics or integrity and that is the reason why they wont pay. Revdex.com should grade them as F. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes resolved thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello,  I have received the refund. I apologize for the delay. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: 1[redacted]
I am rejecting this response because:  You do as you please.  You do not take into consideration that I am recently widowed, disabled and had to make to back for my mother's surgery.  Every other airline was flying that day but yours.  I read that you canceled over 100 flights because you did not have enough employees.  That is not the customers fault.  I had to spend a lot of money of which I will be be paying off the next year because of your staffing issues.  You can use the weather as you excuse but not one other airline canceled their flights at 8 am for a 4 pm flight.  I believe it was an American Airlines issue not a weather issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is the same exact response they gave me over a year ago. They still have yet to acknowledge that I deserve a full refund since they did not get me to my destination that I...

purchased nor offered me a reasonable alternative flight to my destination. For some reason, AA thinks it makes sense that I had to pay them to get me stranded at an airport/city that was not my destination. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on May 26, 2015 and case number [redacted] on May 28, 2015. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    FINALLY 
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 3, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for responding to me, Angela.  Yes, I feel the claim has been positively resolved.  I had asked that AA...

resolve the issue by adding miles to our AA mileage accounts.  They did finally agree to add the miles.  I believe the issue was resolved because I sought out the help of the Revdex.com.[redacted]

Passenger has been contacted under case [redacted] and resolution has been met.

Complaint: 1[redacted]
I am again rejecting American Airline’s response that they will only pay for up to 50% of my bag’s value. I was not planning to buy a new bag and feel it is unfair I should have to cover a portion of the new bag’s cost due to negligence by AA. I would appreciate being compensated for the full cost of the new bag that I had to purchase.I’d like to remind American Airlines that they have repeatedly ignored my contact attempts my phone, email, and social media for several months following the submitting of receipts, which they instructed me to do. I also arrived at a business meeting with my bag smelling of whiskey (from the passenger who spilled the drink and caused the bag to be ruined).It’s unfortunate that I had to submit a claim with Revdex.com to get any response from AA, but I’m grateful for the Revdex.com facilitating this conversation so this process can move forward.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The company has done nothing to rectify this ridiculous situation. The response from the business is tantamount to saying, "We are working on our product but are unwilling to offer compensation for the misery we have already put you through." I find it absurd that the company responded at all to me when they clearly are not doing anything to fix an issue that already occurred and it is completely their fault.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spent over $1500 to book a flight with anothe airline as well as my travel mate. I had to get back. Amazing all other airline flew that day. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on January 18, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:  I have not had any contact with the client and no messages were left on my phone, and there has been no resolution.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 30, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: American Airlines didn't do anything to actually address or correct the issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: AA has not addressed my original complaint and their assertion that the issue was addressed over the phone is false.
Regards,
[redacted]