American Airlines

Complaint: [redacted]
I am rejecting this response because:Business did not meet any of our expectations.Customer satisfaction should be first priority and a standard good service a basic commitment.Instead, AA is trying to blame us customers, leading usto believe it was our fault not being able to get extra insurance. The truth is that they want customers to buy extra insurance to cover for AA lack of on competence to provide the basic good standards.Why the AA don't cover themselves instead with extra insurance to guarantee customer satisfaction in all events?My husband and Islept on the floor, risking our health with all these germs coming from all around the world in a big airport. My husband walked all night long on the halls of the airport, just to try avoiding catching a cold, since an empty airport is so cold and all our belongings, including our jackets, were in the plane. We lost money on our hotel reservation. AA spoiled our vacation and all they have to say is:  we are sorry, why didn't you get an extra insurance to cover for our pathetic lack of planning?The problem was not with the weather. The accomodation of customers was over delayed to the point they had their perfect excuse: catastrophic weather and no more time to provide hotel to the passengers.We are very deceived with American Airlines.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 17, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because AA still does not claim responsibility for the incident. An apology on a stock template is not customer service. Owning up to the mistake and taking steps to rectify the situation is how a business should respond to claims made against it. Bottom line, I live in New York. I do not have to fly AA ever again. But I'd like my situation to serve as a warning to future consumers that AA does not care about them. Clearly, if AA needs to rebuild it's relationship with the Revdex.com, then it knows it's not handling customer complaints properly. But the response I received was just more of the same, and I do not and will not accept bad customer service. There are too many options out there that quite frankly, are way better than AA. Thank you for letting me respond their "apology."
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on May 26, 2015 and case number [redacted] on May 28, 2015. See attached.

Passenger has been contacted under case number [redacted]
on January 18, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:
First of all, I applaud such prompt response to my complaint. My complaint was in May 2016. I would like to remind you it is 2018 now. Secondly I would like to confirm you actually know what the complaint was. I was attending my grandmothers funeral, I bought my ticket from the counter at the airport for travel the same day and paid a premium for it as my grandmother had just died, only to find out that you sold me an overbooked flight... yes the sae day and for a funeral...no problems, this is gonna go on social media now... complaint in 2016, response in 2018,,,,  why would I expect any less from you
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 3, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: They never reached out to me or resolved this issues.  I only received a refund for the $150 that I paid for hanging flights. None of the other stuff has been resolved or...

even attempted to try and meet me even half way. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines didn't do anything to actually address or correct the issue.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 30, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: no response has been provided nor has the airline done anything to make me whole for the inconvenience nor changed their policies to prevent this from occurring in the future.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on April 5, 2018. See attached.

Complaint: 1[redacted]
I am again rejecting American Airline’s response that they will only pay for up to 50% of my bag’s value. I was not planning to buy a new bag and feel it is unfair I should have to cover a portion of the new bag’s cost due to negligence by AA. I would appreciate being compensated for the full cost of the new bag that I had to purchase.I’d like to remind American Airlines that they have repeatedly ignored my contact attempts my phone, email, and social media for several months following the submitting of receipts, which they instructed me to do. I also arrived at a business meeting with my bag smelling of whiskey (from the passenger who spilled the drink and caused the bag to be ruined).It’s unfortunate that I had to submit a claim with Revdex.com to get any response from AA, but I’m grateful for the Revdex.com facilitating this conversation so this process can move forward.
Regards,
[redacted]

A phone call was made to the passenger under case [redacted] and the policy was explained and upheld.

Complaint: [redacted]
I am rejecting this response because: it is the same exact response they gave me over a year ago. They still have yet to acknowledge that I deserve a full refund since they did not get me to my destination that I...

purchased nor offered me a reasonable alternative flight to my destination. For some reason, AA thinks it makes sense that I had to pay them to get me stranded at an airport/city that was not my destination. 
Regards,
[redacted]

Passenger was contacted under case [redacted] on March 6, 2018.  Please see attached.

Passenger has been contacted under case [redacted] and a resolution has been met.

Complaint: [redacted]
I am rejecting this response because:The company has done nothing to rectify this ridiculous situation. The response from the business is tantamount to saying, "We are working on our product but are unwilling to offer compensation for the misery we have already put you through." I find it absurd that the company responded at all to me when they clearly are not doing anything to fix an issue that already occurred and it is completely their fault.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I contacted American Airlines AAdvantage® Corporate Security department by sending an email on 01/11/2017. But I have never received a respond.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for responding to me, Angela.  Yes, I feel the claim has been positively resolved.  I had asked that AA...

resolve the issue by adding miles to our AA mileage accounts.  They did finally agree to add the miles.  I believe the issue was resolved because I sought out the help of the Revdex.com.[redacted]