American Airlines

Complaint: [redacted]
I am rejecting this response because: you did nothing...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes resolved thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I recently spoke with the American Airlines representative, he made false promises of issuing vouchers for the horrible experience we...

endured during our Hawaiian vacation. It is his responsibility to know what remedies he can offer to customers to resolve the situation before promising  something he cannot deliver. The representative contacted me more than two year after the event and it was not as fresh in my mind and expected me to remember all the details as if it had just happened yesterday. Since this experience I have endured multiple other issues with American Airlines that have not been addressed or resolved. There seems to be a pattern of not taking care of customers. 
Regards,
[redacted]

Passenger was responded to in case [redacted] on February 4, 2016. See attached.

Complaint: 1[redacted]
I am rejecting this response because:  You do as you please.  You do not take into consideration that I am recently widowed, disabled and had to make to back for my mother's surgery.  Every other airline was flying that day but yours.  I read that you canceled over 100 flights because you did not have enough employees.  That is not the customers fault.  I had to spend a lot of money of which I will be be paying off the next year because of your staffing issues.  You can use the weather as you excuse but not one other airline canceled their flights at 8 am for a 4 pm flight.  I believe it was an American Airlines issue not a weather issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello,  I have received the refund. I apologize for the delay. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 16, 2018. See attached.

Passenger has been contacted under case number [redacted]
on January 12, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The vouchers are insufficient, do not cover my out of pocket expenses and were previously rejected by me to American Airlines. ...

They could make a refund to American Express for my out of pocket expenses caused by their failure to get me home on the same day I booked and arranged back in September 2017.  AA created the emergency need for me to buy same day tickets with another airline.  AA did nothing to help me find another flight when I called and when I went in person to try to fix AA's cancellation of my flight.  The vouchers offered require me to spend more time and money in the future with the very airline that let me down and left me stranded out of state with my children and cost me over an extra $1,000 to get home.  No thank you to vouchers to partially attempt to compensate me for their failure to deliver.  I require my full out of pocket expenses as in my original Revdex.com complaint.  AA admitted it failed in its service.  It needs to make it right to this passenger and her family.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines should offer me monetary compensation. American Airlines is a disgraceful and hopeless company. They are quick to impose excessive and unreasonable fees on their customers and wont pay when they drop the ball. American Airlines is an unscrupulous and bogus company that is busy ripping customers off. The should contact companies like [redacted] and [redacted] Airlines to find out more about customer service. Apology is not good enought. I had to take taxi because my flight was delayed from London. I was out of pocket aand I should be reimbursed. American Airlines does not have any ethics or integrity and that is the reason why they wont pay. Revdex.com should grade them as F. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called the number provided in business' response and the representative, Rose, with whom I spoke confirmed that American Airlines has not yet posted the miles awaiting confirmation from [redacted]Ar irlines, which serves as the bases of my original complaint since this travel occurred some two months ago and miles are said to post within 30 days. Clearly, the lie provided in the original response shows how little the business values it's reputation in addition to undermining the Revdex.com complaint process.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is completelty innacurate and does not address the issue or resolve the complaint 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't recall any contact by AA trying to resolve the issue. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on August 31, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:Resolution provided was not sufficient to cover pain and suffering that American Airlines inflicted on my family especially two young children under the age of 5. I am demanding...

a full refund of fair for impacted routes as outlined in my original complaint. I am drafting a social media campaign regarding our experience and if matter is not resolved by 13/31/2017 I will be posting this experience to all social media platforms to ensure AA’s negligible actions are shared with all individuals looking to do business with them in the future.  Please pass this along to AA as this will be my final attempt to resolve with them directly before I release this experience for the world to see on social media. I don’t think AA wants to be a subject of a media blitz around client care especially for two young children after they experienced 24+ hour of cancellation and delays.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and resolution has been offered.

Passenger was contacted under case # [redacted] and policy was upheld.

Passenger has been contacted under case number [redacted]
on February 27, 2018. See attached.