American Airlines

Passenger has been contacted under case number [redacted] and more information has been requested.

Passenger has been contacted under case number [redacted] on March 6, 2018 and then was followed up with a phone call to explain. See attached.

Complaint: [redacted]
I am rejecting this response because AA still does not claim responsibility for the incident. An apology on a stock template is not customer service. Owning up to the mistake and taking steps to rectify the situation is how a business should respond to claims made against it. Bottom line, I live in New York. I do not have to fly AA ever again. But I'd like my situation to serve as a warning to future consumers that AA does not care about them. Clearly, if AA needs to rebuild it's relationship with the Revdex.com, then it knows it's not handling customer complaints properly. But the response I received was just more of the same, and I do not and will not accept bad customer service. There are too many options out there that quite frankly, are way better than AA. Thank you for letting me respond their "apology."
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger was responded to in case [redacted] on February 4, 2016. See attached.

Passenger has been contacted under case numbers [redacted] on August 31, 2015. See attached.

Passenger has been contacted under case number [redacted]
on January 12, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I recently spoke with the American Airlines representative, he made false promises of issuing vouchers for the horrible experience we...

endured during our Hawaiian vacation. It is his responsibility to know what remedies he can offer to customers to resolve the situation before promising  something he cannot deliver. The representative contacted me more than two year after the event and it was not as fresh in my mind and expected me to remember all the details as if it had just happened yesterday. Since this experience I have endured multiple other issues with American Airlines that have not been addressed or resolved. There seems to be a pattern of not taking care of customers. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't recall any contact by AA trying to resolve the issue. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you did nothing...
Regards,
[redacted]

Passenger was contacted under case # [redacted] and policy was upheld.

Complaint: [redacted]
I am rejecting this response because: I have called the number provided in business' response and the representative, Rose, with whom I spoke confirmed that American Airlines has not yet posted the miles awaiting confirmation from [redacted]Ar irlines, which serves as the bases of my original complaint since this travel occurred some two months ago and miles are said to post within 30 days. Clearly, the lie provided in the original response shows how little the business values it's reputation in addition to undermining the Revdex.com complaint process.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is completelty innacurate and does not address the issue or resolve the complaint 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 27, 2018. See attached.

Passenger has been contacted under case number [redacted]
on February 17, 2018. See attached.

Passenger has been contacted under case [redacted] and resolution has been offered.

Passenger has been contacted under case number [redacted] on January 16, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: The vouchers are insufficient, do not cover my out of pocket expenses and were previously rejected by me to American Airlines. ...

They could make a refund to American Express for my out of pocket expenses caused by their failure to get me home on the same day I booked and arranged back in September 2017.  AA created the emergency need for me to buy same day tickets with another airline.  AA did nothing to help me find another flight when I called and when I went in person to try to fix AA's cancellation of my flight.  The vouchers offered require me to spend more time and money in the future with the very airline that let me down and left me stranded out of state with my children and cost me over an extra $1,000 to get home.  No thank you to vouchers to partially attempt to compensate me for their failure to deliver.  I require my full out of pocket expenses as in my original Revdex.com complaint.  AA admitted it failed in its service.  It needs to make it right to this passenger and her family.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Business did not meet any of our expectations.Customer satisfaction should be first priority and a standard good service a basic commitment.Instead, AA is trying to blame us customers, leading usto believe it was our fault not being able to get extra insurance. The truth is that they want customers to buy extra insurance to cover for AA lack of on competence to provide the basic good standards.Why the AA don't cover themselves instead with extra insurance to guarantee customer satisfaction in all events?My husband and Islept on the floor, risking our health with all these germs coming from all around the world in a big airport. My husband walked all night long on the halls of the airport, just to try avoiding catching a cold, since an empty airport is so cold and all our belongings, including our jackets, were in the plane. We lost money on our hotel reservation. AA spoiled our vacation and all they have to say is:  we are sorry, why didn't you get an extra insurance to cover for our pathetic lack of planning?The problem was not with the weather. The accomodation of customers was over delayed to the point they had their perfect excuse: catastrophic weather and no more time to provide hotel to the passengers.We are very deceived with American Airlines.
Regards,
[redacted]