American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on January 16, 2018. See attached.

Passenger has been contacted under case number [redacted]
on January 12, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The vouchers are insufficient, do not cover my out of pocket expenses and were previously rejected by me to American Airlines. ...

They could make a refund to American Express for my out of pocket expenses caused by their failure to get me home on the same day I booked and arranged back in September 2017.  AA created the emergency need for me to buy same day tickets with another airline.  AA did nothing to help me find another flight when I called and when I went in person to try to fix AA's cancellation of my flight.  The vouchers offered require me to spend more time and money in the future with the very airline that let me down and left me stranded out of state with my children and cost me over an extra $1,000 to get home.  No thank you to vouchers to partially attempt to compensate me for their failure to deliver.  I require my full out of pocket expenses as in my original Revdex.com complaint.  AA admitted it failed in its service.  It needs to make it right to this passenger and her family.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American Airlines should offer me monetary compensation. American Airlines is a disgraceful and hopeless company. They are quick to impose excessive and unreasonable fees on their customers and wont pay when they drop the ball. American Airlines is an unscrupulous and bogus company that is busy ripping customers off. The should contact companies like [redacted] and [redacted] Airlines to find out more about customer service. Apology is not good enought. I had to take taxi because my flight was delayed from London. I was out of pocket aand I should be reimbursed. American Airlines does not have any ethics or integrity and that is the reason why they wont pay. Revdex.com should grade them as F. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called the number provided in business' response and the representative, Rose, with whom I spoke confirmed that American Airlines has not yet posted the miles awaiting confirmation from [redacted]Ar irlines, which serves as the bases of my original complaint since this travel occurred some two months ago and miles are said to post within 30 days. Clearly, the lie provided in the original response shows how little the business values it's reputation in addition to undermining the Revdex.com complaint process.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is completelty innacurate and does not address the issue or resolve the complaint 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I don't recall any contact by AA trying to resolve the issue. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on August 31, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:Resolution provided was not sufficient to cover pain and suffering that American Airlines inflicted on my family especially two young children under the age of 5. I am demanding...

a full refund of fair for impacted routes as outlined in my original complaint. I am drafting a social media campaign regarding our experience and if matter is not resolved by 13/31/2017 I will be posting this experience to all social media platforms to ensure AA’s negligible actions are shared with all individuals looking to do business with them in the future.  Please pass this along to AA as this will be my final attempt to resolve with them directly before I release this experience for the world to see on social media. I don’t think AA wants to be a subject of a media blitz around client care especially for two young children after they experienced 24+ hour of cancellation and delays.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and resolution has been offered.

Passenger was contacted under case # [redacted] and policy was upheld.

Passenger has been contacted under case number [redacted]
on February 27, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:Business did not meet any of our expectations.Customer satisfaction should be first priority and a standard good service a basic commitment.Instead, AA is trying to blame us customers, leading usto believe it was our fault not being able to get extra insurance. The truth is that they want customers to buy extra insurance to cover for AA lack of on competence to provide the basic good standards.Why the AA don't cover themselves instead with extra insurance to guarantee customer satisfaction in all events?My husband and Islept on the floor, risking our health with all these germs coming from all around the world in a big airport. My husband walked all night long on the halls of the airport, just to try avoiding catching a cold, since an empty airport is so cold and all our belongings, including our jackets, were in the plane. We lost money on our hotel reservation. AA spoiled our vacation and all they have to say is:  we are sorry, why didn't you get an extra insurance to cover for our pathetic lack of planning?The problem was not with the weather. The accomodation of customers was over delayed to the point they had their perfect excuse: catastrophic weather and no more time to provide hotel to the passengers.We are very deceived with American Airlines.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 17, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because AA still does not claim responsibility for the incident. An apology on a stock template is not customer service. Owning up to the mistake and taking steps to rectify the situation is how a business should respond to claims made against it. Bottom line, I live in New York. I do not have to fly AA ever again. But I'd like my situation to serve as a warning to future consumers that AA does not care about them. Clearly, if AA needs to rebuild it's relationship with the Revdex.com, then it knows it's not handling customer complaints properly. But the response I received was just more of the same, and I do not and will not accept bad customer service. There are too many options out there that quite frankly, are way better than AA. Thank you for letting me respond their "apology."
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on May 26, 2015 and case number [redacted] on May 28, 2015. See attached.

Passenger has been contacted under case number [redacted]
on January 18, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:
First of all, I applaud such prompt response to my complaint. My complaint was in May 2016. I would like to remind you it is 2018 now. Secondly I would like to confirm you actually know what the complaint was. I was attending my grandmothers funeral, I bought my ticket from the counter at the airport for travel the same day and paid a premium for it as my grandmother had just died, only to find out that you sold me an overbooked flight... yes the sae day and for a funeral...no problems, this is gonna go on social media now... complaint in 2016, response in 2018,,,,  why would I expect any less from you
Regards,
[redacted]