American Airlines

Complaint: [redacted]
I am rejecting this response because: They never even contacted me. Seems pretty simple.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and more information has been requested.

Complaint: [redacted]
I am rejecting this response because: I never got their response or any compensation!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Working within your response time requirement of 6 calendar days before you close out the complaint, would require I have an actual offer from American Airlines. That has not occurred. I am to receive a call from the refund department, according to the most recent response from AA. I appreciate the fact that they are figuring out the refund, but I won't be able to say the matter is closed until AA tells me the amount of the refund and when I can expect it. Thank you. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]7
on May 18, 2015. See attached.

Passenger has been contacted under case number [redacted] on September 22, 2015 and case number [redacted] on October 5, 2015. See
attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12011624, and find that this resolution is satisfactory to me.
I am following up to report that American Airlines has resolved my complaint (12011624) with a refund. Thank you for your...

help. [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:AA's response was to once again inform me of their checked baggage policy. They did not acknowledge that their gate agent falsely claimed that he called me up to the gate counter to remove the items that did not comply with this policy. Furthermore, had I been informed of this policy by the agent at the check-in counter who asked me what was in the bag, they would have never been their in the first place. I am again requesting they refund me the difference paid ($150) between the $175 oversized bag fee and the normal $25 checked baggage fee.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]3 and explanation has been provided.

Passenger has been contacted under case [redacted]
on
December 12, 2016. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
They did, thank you
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on February 26, 2018. See attached.

Passenger has been contacted under case number [redacted] on June 8, 2015. See attached. Requested receipts were not received by our baggage department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you did nothing...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes resolved thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: When I recently spoke with the American Airlines representative, he made false promises of issuing vouchers for the horrible experience we...

endured during our Hawaiian vacation. It is his responsibility to know what remedies he can offer to customers to resolve the situation before promising  something he cannot deliver. The representative contacted me more than two year after the event and it was not as fresh in my mind and expected me to remember all the details as if it had just happened yesterday. Since this experience I have endured multiple other issues with American Airlines that have not been addressed or resolved. There seems to be a pattern of not taking care of customers. 
Regards,
[redacted]

Passenger was responded to in case [redacted] on February 4, 2016. See attached.

Complaint: 1[redacted]
I am rejecting this response because:  You do as you please.  You do not take into consideration that I am recently widowed, disabled and had to make to back for my mother's surgery.  Every other airline was flying that day but yours.  I read that you canceled over 100 flights because you did not have enough employees.  That is not the customers fault.  I had to spend a lot of money of which I will be be paying off the next year because of your staffing issues.  You can use the weather as you excuse but not one other airline canceled their flights at 8 am for a 4 pm flight.  I believe it was an American Airlines issue not a weather issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Hello,  I have received the refund. I apologize for the delay. 
Regards,
[redacted]