American Disposal Services, Inc

*** *** -
This issue has been resolved. We did not charge for the trash cart. A refund of $is being processed and should be mailed out within a couple of weeks
Brenda

Dear *** ***,We will make sure a field supervisor is monitoring the crew and the cans are placed back correctlyWe sincerely apologize for the inconvenienceAs far as your rate, the scheduled November, increase is the first increase since November, 2015.Sincerely,Brenda C***Office
[email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ***
Good Morning,
2/1/we increased recycling service to $per month. This was due to an increased operational cost for the processing of recycling material. We do review our operational costs on an annual basis and modify
rates accordingly. I will reduced the pricing for trash collection to $/ month. The recycling rate of $/ month will remain. If they do not recycling and wish to cancel this service, they may do so by contacting our office. Monday - Friday 8;AM to 4:PM - the trash rate was made effective 8/1/15thank you

*** *** *** -
I apologize for the missed service. We have been working with our crews to ensure collection. Please contact our office if any issues occur moving forward. A credit has been applied to your account
Thank you,
Brenda

Refund sent yesterday 1/21/- $Check Number ***
PO Box ***
Eclectic, AL
Brenda C***

Good Morning,As previously stated, we are denying responsibility and this claim will go unresolved Sincerely, Brenda C***Office Manager

We are currently looking into this complaint, research is needed. I will be responding within the next couple of days. Brenda C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Trash can do not just disappear I happen to be home sick that day and no one else on tge block was home Everyone works I went out within minutes of the truck leaving my house Looked everywhere and trash can was not found
Regards,
*** ***

A total of $was given credit for recycling services - recycling charges have been removed
Brenda

*** *** ***Good Morning,2/1/we increased recycling service to $per month. This was due to an increased operational cost for the processing of recycling material. We do review our operational costs on an annual basis and modify rates accordingly. I will reduced
the pricing for trash collection to $/ month. The recycling rate of $/ month will remain. If they do not recycling and wish to cancel this service, they may do so by contacting our office. Monday - Friday 8;AM to 4:PM - the trash rate was made effective 8/1/15thank you

*** * *
I have removed the charges. We will be processing a refund
Brenda C***

Dear Revdex.com,Our records indicate we replaced a company trash container with one of our containersWe are not responsible for personal equipment, but as a courtesy we can split the cost of the containerIf they do not wish to split the cost of the trash can, we can remove the trash can and
$chargeSincerely,Leigh Ann G***American Disposal Service

*** *** ** *
Dear Ms
Jackson,
12pt;">I have reviewed
the complaint submitted to you by *** ***. ** *** signed a one
year service agreement with American Disposal on July 13, with service to
begin on October 1, The contract clearly states the following “Buyers
Right to Cancel” on the front page of the contract, not far from where the customer
signed “The buyer may cancel this transaction at any time prior to
midnight on the third business day after the date of this transaction. If
buyer chooses to cancel service after the third business day, buyer understands
they are obliged to pay the agreement for the one year time period.“
Furthermore, I
reviewed the phone call and found our representative only advised them of the
policy regarding cancellation and was very professional
As a courtesy I
can reduce the charge to a six month period instead of the full year
Please let me
know if you have any questions or require additional information
Sincerely,
Brenda C***

*** *** *** -
First and foremost I would like to apologize for the billing confusion. We received payment information from *** *** that advised us of something different. We have since been in touch with them and have confirmed they
(customer) was paid thru Dec'- the account has been adjusted accordingly - What is owed is $which will cover services thru May'15.
thank you,
Brenda C***

Missed pick up and after calls of telling me that it will be picked up today by pm ( for the last few days) trash is still on my curb and we are days away from the next weeks pick upTerrible service!

"">*** *** *** ***
*** *** *** ** *** ** *** **
*** *** *** ***
*** *** ***
Hello I would like add additional information regarding this case, since I filed the complaint this company has charged me a finance charge for now reason would not return my call or email that I sent asking for an explanation for this chargeI went online to pay as I do every month and this what I found. When I signed up with this company I made them aware that I had to pay monthly due to fact I only get money once a month and they agreed but now they have charged me an additional chargeI feel that this company is retaliating against because I complainedI called around and they are the only company that services my area so I feel like they are doing this to be spiteful.
I have attached only invoices that I have from this company and you will see that there was no pass due amount so there is no justification for this extra charge

*** ***
*** *** *** **
Good Afternoon *** ***,
I apologize for the wait time in getting your refund processedA check has been mailed out today in the amount of $100.00, Check # ***. You should get this within the next couple of business days
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am very pleased with the quickness and positive nature in which American Disposal has responded. I will return the receptacles owned by American Disposal as soon as I have received the check. I will also notify American Disposal when I receive the check, in order to provide an opportunity for their representative to pick up the receptacles
Regards,
***

Have spoken with customer and working on resolving issues directly. Sincerely,Lisa