American Disposal Services, Inc

[redacted] -
 
We send out a statement of service yearly.  I will in good faith, remove this charge.
 
[redacted]

Dear [redacted],I have removed all charges from our account number [redacted] and complaint #[redacted].Please do not hesitate to contact me if you have any questions. Sincerely,
Brenda C[redacted] |  Customer Service
Manager |  American Disposal Services,...

Inc.
[redacted]@adsmial.com  |
 www.americandisposal.com
o. ###-###-####
[redacted]  |
 [redacted]  |  [redacted]

Dear [redacted],In reference to claim #[redacted]. All charges have been removed and the account has been closed. We have corrected our records to reflect no containers were delivered to the home. Please contact me if you have any questions. Sincerely,Brenda C[redacted].comoffice -...

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We are sorry to hear that you were unhappy with your service. Below is our cancel policy as stated in our Statement of Service. We have however written you a refund for $86.00 as a courtesy. A check will be mailed to your home address. Please allow 4 to 6 weeks for the refund.SincerelyLisa ...

Cancellation Policy: The customer must provide notice of cancellation by phone or mail at the phone number or address on the front of your bill. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or is otherwise prohibited by law.

[redacted] -
I have reviewed the complaint and the account in question.  I have to apologize to the Doris family for the incorrect billing that occurred on the unreturned carts.  They did have insurance and that insurance covered if carts went missing / stolen.  I have...

credited the account in the amount of $200.00 and will be processing a refund.  The refund could take approximately 3-4 weeks, I will try to get this out sooner if possible.  The refund will be sent to [redacted] - Eclectic, AL 36024.Thank you,
Brenda C[redacted]

[redacted] [redacted]...

[redacted] [redacted]Hello I would like add additional information regarding this case, since I filed the complaint this company has charged me a finance charge for now reason would not return my call or email that I sent asking for an explanation for this charge. I went online to pay as I do every month and this what I found.  When I signed up with this company I made them aware that I had to pay monthly due to fact I only get money once a month and they agreed but now they have charged me an additional charge. I feel that this company is retaliating against because I complained. I called around and they are the only company that services my area so I feel like they are doing this to be spiteful. I have attached only invoices that I have from this company and you will see that there was no pass due amount so there is no justification for this extra charge.

Response to complaint.
Our records show and exact name located on [redacted] In the Lake Ridge area of [redacted] County.  How long has complainant been living in her current home?  As a courtesy, we have removed the charge for the unreturned cart.  We are in contact...

right now with [redacted] to have them adjust her information. 
Brenda

Okay....this will be the third week in a row I have to call them to tell them they have missed us again!!!! We should get free trash for a month! UGgggg....this is getting old! We ALWAYS have our trash out the night before. I saw them drive by about 1:30 today....thought they would turn around.....maybe we should get new drivers....ones who actually CARE!

Dear Revdex.com,
Our records indicate we replaced a company trash container with one of our containers. We are not responsible for personal equipment, but as a courtesy we can split the cost of the container. If they do not wish to split the cost of the trash can, we can remove the trash can...

and $100.00 charge. Sincerely,
Leigh Ann G[redacted]
American Disposal Service

[redacted] -
I have reviewed the complaint in question.  I would like to first apologize for the service issue that occurred the week of April 7th.  We have been working with our crews and supervisors to ensure collection.   In reviewing the account, a...

call was made to [redacted] on 8.16.14 @ 8:28 AM by myself.  I left a message returning his call on the phone number that was left, [redacted].  Lastly, I will be issuing a credit for $5.00.  Again, we do apologize for the service provided.   
[redacted]

[redacted] -
I am responding to the complaint filed.  We sent letters out explaining the acquisition that was taking place effective 9/15/14.  The rate we have for this customer is $16.50 / month.  This is the same rate they were paying with [redacted], we...

did not change their rate.  The billing maybe a bit confusing - The billing sent out by us was for services  9/15/14 through 1/31/15 - Rate $16.50 = billing total $74.80.  [redacted] transferred over a credit of  $33.00 - making the balance due $41.80.  In the future, bills will be sent out quarterly in advance.  The next billing going out will be for services 2/1/15 - 4/1/15 = $49.50.
I apologize for the letter not being received and I hope this clears up any billing questions.  We do have communication with [redacted] if the $33.00 credit that was transferred over is not correct, then let us know so we can get with them and resolve any issues. 
 
Brenda C[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and do not find that this resolution satisfactory to me. However it doesn't appear they are going to refund six weeks of service they aren't providing then so be it. They can say one must cancel during the billing cycle we, if I am paid until end of September, seems I did.  I cannot change their direction but they can be rest assured I will make sure my neighbors are aware of this and to avoid service with them if possible. Amazes me how businesses can get away with this type of practice. Thanks for looking into this and unfortunately there doesn't seem to be a solution available.
Regards,
[redacted]

I have spoken with the customer and advised we will pick up his recycling on Saturday. We apologize for the inconvenience. SincerelyLisa

[redacted] -
I spoke with this gentleman this morning.  We have worked everything out.  We are swapping out his trash cart tomorrow.  He advised me he cleaned up the oil that was in the cul-de-sac.  I advised him I will be working w/our operations team on the...

issue that occurred with the driver. 
Brenda C[redacted]

[redacted] -
We have reviewed the complaint in question.  We received a call on
1/7/14 stating their trash cart went missing on 1/2/14.  We check with our
field crew and were advised we did not take the cart in question.  We will
not replacing a cart we did not take.  This is an unfortunate issue
however we will not be responsible. 
This complaint will go unresolved.  We did not take the cart.  Again, we checked with our crews and were informed we did not take it.
[redacted]

[redacted] -
I have reviewed the complaint in question.  [redacted] has had our service since 2011.  On an annual basis, we send out a statement of service to all residential accounts.  On this statement of service we do advise residents of the Administrative and...

Operations fee.  We also have this information listed on our website.  In good faith, I will be removing half of the charge.  I am processing a refund of $10.00. 
[redacted]

[redacted] -
Good Morning.  I have reviewed the complaint and the account in question.  I would like to apologize for the missed recycling services.  We will be working with our Operations team to ensure collection.  A credit has been placed on the account for the...

missed services.  Please feel free to call me directly at ###-###-#### if any additional issues occur.
Brenda C[redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory although not optimal. 
[redacted]

From: Lisa S[redacted]<[redacted].com>Date: Fri, Apr 21, 2017 at 8:56 AMSubject: complaint #[redacted] ResponseTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>[redacted]  #[redacted] We have credited the customer’s account $100.00 making the balance on the account...

zero. SincerelyLisa

We are currently looking into this and should have an answer the first part of next week. please resend back and keep open so I can send you the final resolution. Sincerely,Lisa