American Disposal Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,
I have applied a credit for the missed recycling service on our cr *** and your complaint number #***Please contact me if you have
any questionsSincerely,
Brenda C*** | Customer Service Manager | American Disposal Services, Inc***@***.com | www.americandisposal.com
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*** | *** | ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: Revdex.com of Metro Washington DCDate: Tue, Jan 20, at 9:AMSubject: Fwd: American Disposal Services ACCT *** Disputed DebtTo: *** ***
---------- Forwarded message ----------From: Roger Dorris Date: Mon, Jan 19, at 11:AMSubject: Re: American Disposal Services ACCT *** Disputed DebtTo: "***" , "***" , "***" , "***"
From: *** *** To: "***" ; "***" ; "***" ; "***" Sent: Monday, November 24, 3:PM
Subject: American Disposal Services ACCT *** Disputed Debt
Revdex.com: Complaint ID ***
Attn: *** ***
Ref: attached Revdex.com response
Please re-open Complaint ID *** since I have not received the refund of $as promised by Brenda C*** of American Disposal Services
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I understand that you have written something in the contract, but that does not make it legally binding to meYou can send me the contract but my point still stands that I have never signed this contract and am not liable to up hold it
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As requested we have applied a credit to the accountThe final balance is $I apologize for any inconvenienceLeigh Ann

*** *** *** -
We have removed the charges. The account has a zero balance
Brenda C***

*** *** -
I just pulled the phone call taken on 3/31/@ PM, call lasted over minutes - After reviewing the call, *** *** had questions about her monthly billing and bulk items charges which is what she had directly asked about. In the conversation, she
was also advised to review the back of her billing invoice in regards to our policies and procedures. She was also advised to review the cancellation policy. We will not be removing the admin / ops processing fee - this information was listed on the back of the billing / located on our website alsoBrenda C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am in receipt of a check from the business for the $refund in question
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer
canceled service and was
advised of date/time to have containers on the curb
for pickup. We attempted numerous times to retrieve the container, but
could not locate it. After three attempts, it is our policy to charge for
the container.
As a courtesy
we reduced the cost of the container to $instead of $
Please let me
know if you have any questions
Sincerely,
Brenda C***

*** *** *** -
First and foremost we have apologized to the customer for the ongoing service issue. I wish we would have known about this sooner, so we could have taken action sooner. My records show we were notified on 10/31/of the problem.
We were working with our operations team to get this situation corrected in a timely fashion when we received a photo on 11/3/that showed the cart was placed back where found, however a tire was left and not disposed of. Unfortunately we do not take these type of items. We have removed the administrative / operations fee of $20.00. Thank you,
Brenda

Dear Revdex.com,This is an unfortunate situation, however based on our own investigation we will not be able to make a donation as requestedWe are not
responsible for items left near/close to the curb and other trash on a day of collection where
services were being performedSincerely,Brenda
C***Office Manager

Good Afternoon,
After reviewing the complaint, I have attempted to contact *** for further informationThe agreement we have with the community *** resides in states that equipment is to be provided by the homeowners, or bags may be placed curbside for collection.
We do not require a particular type of equipment or container is used for service. Because these containers are the property of the homeowners, we would not be responsible for the upkeep or maintenance of these carts.The purchase date of the container is stated as June 2, 2014. It is also stated that the damage occurred on the same date. We have not had any prior contact from *** regarding damaged containersWe understand that cans may become damaged during service due to the frequent use of the equipment, recurring changes in temperature effecting the plastic material the cans are made from, and the actual servicing done by our crewsWith that being said, we understand that *** purchased this container recently, and would like to investigate this matter furtherIf he would be able to provide the receipt showing the purchase date and value of the can, and pictures reflecting the damage, we will certainly work towards reaching a satisfactory resolutionSincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, offering to refund the remainder of the disputed chargeThis would represent a $refund, as $out of the $disputed charge was refunded in early MayThe refunding of these additional $(which has not happened as of 6/3/2014) will be a satisfactory resolution to my complaint.
Regards,
*** ***

Dear *** ***,Unfortunately, this complaint will go unresolvedWe are not responsible for personal containersWe checked with our crew and they did not take the trash canWe will not be reimbursing for this personal trash canSincerely,Brenda C*** | Customer Service Manager | American Disposal Services, Inc.***@adsmial.com | www.americandisposal.como***

*** *** ** *
Inclement Weather -
When services are cancelled due to inclement weather, we do not issue a credit for the missed service. Residents do not dispose of their items themselves, therefore when we return on the next regularly scheduled collection day, we will
remove all additional items that are placed out for the pickup. This includes trash and/or recycling from the day we did not provide service as well as the items from the current day. Due to the volume of trash and recycling, we use additional crews, make more frequent trips to our processing facilities and landfill and for these reasons do not issue credits.
Brenda

Dear [redacted],
"">
Unfortunately
we are not able to provide any reimbursement for the trash can at [redacted] Our crews are trained to handle personal containers with care and if
an accident occurs, they are to report it to a supervisorWe did verify with
the crew and supervisor that an accident did not occur
Please contact
us if you have any questions
Sincerely,
Brenda C[redacted]
Office Manager
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They didn't offer a resolution.  Shame on them. 
Regards,
[redacted]