American Disposal Services, Inc

Workers broke personal property (trash can)... then failed to resolve issue which led to customer having to go by another trash can. happened several times.

The customer
canceled service and was advised of date/time to have containers on the curb
for pickup.  We attempted numerous times to retrieve the container, but
could not locate it.  After three attempts, it is our policy to charge for
the container. 
 
As...

a courtesy
we reduced the cost of the container to $50.00 instead of $100.00
 
Please let me
know if you have any questions.
 
Sincerely,
 
Brenda C[redacted]

Contract has been cancelled without penalty.  Lisa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Because they are simply not handling the issue. Originally when I called in the rep stated if I had a witness, they will handle. now that I have a witness, pictures, they wont even respond with a reason to why their employees are not being held accountable.Regards,
[redacted]

[redacted] -
 
Good Morning - I have reviewed the complaint.  I apologize for any service related issues.  I will be working w/my operations team for the next couple of weeks to ensure collection on Tuesdays.  Pls make sure items are curbside by 6:00 AM or...

out the night before.  I have placed a $5.00 credit on the account. 
Brenda C[redacted]

[redacted]
**. [redacted] began service with ADS, August 2nd, 2013.  The original
service
size="3">setup was that our trucks would drive down his pipe stem for the collection of
his trash.  In order for us to provide
this type of service, all homeowners 
on the pipe stem must agree.  We quickly
found out all the other homeowners bring
their trash to the top of the pipe stem for
service and resented our truck driving down the pipe stem.  Because our truck was not welcome to drive
down the pipe stem, on August 23rd, 2013
**. [redacted] was notified his trash would need
to be placed at the top of the pipe stem alongside the other homeowners’ trash.  At that time, **.
[redacted] became upset, decided to cancel his service and attempted to find another hauler that would drive down the pipe
stem.  Since he was canceling his service and upset about the
situation, he demanded that I removed all charges relating
to his August trash service, which I did. 
On August 26th 2013, **. [redacted] called the office and spoke with me
directly.  At that point, he asked to
have his services reinstated.  He informed me he could not find another
hauler to drive down the pipe stem.  I restarted his account with the
condition that trash would need to be placed
at the top of the pipe stem like the rest of the homeowners.
We received a letter dated March
1st 2014 stating “After consultation with my attorney and based on
the utterly indecipherable and illogical invoices (listed dates) you FINALLY
provided-all at the same time-after more than a dozen requests, AND your
failure to provide either a business reply envelop or a company address on your
invoices, my check for $102.00 is enclosed as FULL AND FINAL payment for all
services rendered as the end of the 1/15/14 billing cycle.  I do not owe
the invoiced amount for the period you failed to provide services originally
promised”. 
In regard to his letter, we
accepted **. [redacted]’s final payment and cancelled his account April 8th, 2014. 
We removed all charges from April 9th 2014 through April 30th
2014.  To finalize things and zero the account out, we even removed
charges that were owed to ADS for services that were performed under the
understanding of August 26th, 2014 conversation.   
   
Lastly, in response to
his accusation that we illegally entered his property, we
did not go on **. [redacted]’s property to retrieve our
carts.  We removed them after services
were provided on April 8th, 2014 at the top of the pipe stem where collection
took place.   
All charges have been removed, nothing is owed.
[redacted]

[redacted] *  I have removed the charges.  We will be processing a refund. Brenda C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:the businessPractices used by American Disposal were deceptiveTheir rep did not mention the cancellation within 3 business days norThe have to pay for one year
Regards,
Mark N[redacted]

Hello,The customer service representative gave incorrect information to this former customer.  We do remove the charges if we remove our containers. The charges on this account have been removed and no monies are owed to us. We will get with the representative and make sure she understands our...

procedure.   Sincerely,Brenda C[redacted] Office Manager[redacted]

[redacted]
Good Morning,
I have reviewed the complaint in question.  I am removing the recycling cart charge.  Nothing is owed at this time.
 
[redacted]

[redacted]
This complaint was resolved yesterday.  Charges removed and resident notified.
[redacted]

Customer has spoken with a supervisor and we are waiting on a call back from customer for her to place the recycling container curbside for removal. We do apologize for the inconvenience. Lisa

[redacted]  [redacted]...

[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
When we started our business and signed our contracts nowhere in there was anything about a 5 year contract with the disposal company and definitely not a mention of a cancelation fee. Nowhere in anything we signed says that we agreed to this contract so, simply because the previous tenant signed a contract does not make us liable in any way for this even if there is a proration clause.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response so that I can provide a rebuttal.  It is disturbing that a customer has to go to extent of filing formal action through a separate agency to get organization to address what could be a dangerous situation.  Frankly, I don't see that an increase is necessary or warranted for poor and negligent service but then we do not have an option since American Disposal seems to be the only trash service to pick up in our area.  
Regards,
[redacted]

We received overpayment from
this customer on September 9th, 2016. The customer contacted us on September 13th
 and September 16tH. The customer elected to receive the refund
electronically and agreed to the $5.00 charge.  She later called back and
said the process was taking too...

long so we have agreed, as a courtesy,  to
expedite this process at no additional charge and should have a refund processed
by the end of the week. I would like to note that we are required to wait 10
days for the check to clear the bank before any refund process is started.
After this period, we can return the funds electronically, but it does goes
through a period where it is held by a third party bank.  This process can
take an additional 10-15 days before the funds are returned. The $5.00 charge
is to cover our fees for this process. Thank you,Brenda C[redacted]Office Manager [redacted]@adsimail.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There is no resolution. We are just supposed to accept that the driver said they didn't take it. People lie all of the time. The fact is that our trash can went missing on the same day that American Disposal picked up our trash. We do not believe that it is just a coincidence. 
Regards,
[redacted]

[redacted],We apologize you have are having service issues. We have set you up to receive your invoices both through regular mail and email to ensure you receive them. I see you called in today to report your container missing. We will check with the driver and we ask that you also check with your...

neighbors to see if they accidently took yours. We will also check into the drivers "kicking" your container.SincerelyLisa