American Disposal Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,I have applied a credit for the missed recycling service on our cr *** and your complaint number #***.Please contact me if you have any questionsSincerely,Brenda C*** | Customer Service Manager | American Disposal Services,
Inc.***@***.com | www.americandisposal.como###-###-####*** | *** | ***

Dear *** ***,
I
have removed the $charge for complaint ID of ***
face="Times New Roman">
Please
do not hesitate to contact me if you have any questions
Sincerely,
Brenda C***
American
Disposal Services
***

*** *** *** *** -
I am unable to pull up information for this address regarding this charge. If this is a commercial account, then I need the business name / account number if you have it or the proper addressPls send me the information so we can process this complaint
properly.
Thank you,
*** ***

*** *** - Good Morning
***,
After
researching your account, we found the charge was applied in error. We immediately
removed the charges and are in contact with our debt collection agency to
remove this balance from their records. We appreciate your understanding
in this
human error and we want you to know we are using this incident as an
opportunity to review our internal procedures so this does not happen
again. Again, we apologize for our error.
Sincerely,
Brenda C***
American Disposal Services, Customer Service Manager
***
***@adsimail.com

***We apologize for the confusion the delivery date of your trash containerYour account shows a refund was written on January 4th and was refunded on January 17th.Sincerely,Lisa

*** *** *** ** *
I have reviewed the complaint in question. I apologize for the service issues on the recycling service. I know our Supervisor ***, is working with this customer to ensure recycling services are collected weekly. We will continue to work with our
operations team in getting service provided regularly. I will offer a month free on recycling for $which will be placed on the account as of today.
*** ***

This will go unresolved. This information is on the contract he signed.
Brenda C***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, Please see our response to the December 3,, complaint filed by *** ***We are denying any monetary reimbursement or replacement equipment to this customer based on the following reasons: *** *** made conflicting statements regarding the missing can
When he first contacted us, he stated it was missing after pickup so we must have taken the canHe later said he witnessed us taking the can, a claim his wife said was false *** *** said the can was on site at the home when they moved in the home We checked with our crew who denied removing the canWe train our crews extensively on how to treat personal/company cans If an accident occurs, the crews are good about reporting this so we can get a replacement can to the customer. Please do not hesitate to contact me if you have any questions. Sincerely,

From: *** ***
sans-serif;"> Date: Wed, Jul 23, at 12:AMSubject: Complaint #***- ResolvedTo: [email protected] you so much for your help
The business reached out to me today and let me know that they were removing the $charges
It is great to have institutions such as yours that advocate for consumers like me
I think your mere existence and the notion that you will take action compels some businesses to straighten their practices, and I believe that is what happened today
I appreciate all you did for me
Sincerely,
*** ***

*** *** *
This fee was removed already, done on 3/27/
Brenda

*** *** -
Good Morning
***,
After
researching
your account, we found the charge was applied in error. We immediately
removed the charges and are in contact with our debt collection agency to
remove this balance from their records. We appreciate your understanding
in this human error and we want you to know we are using this incident as an
opportunity to review our internal procedures so this does not happen
again. Again, we apologize for our error.
Sincerely,
Brenda C***
American Disposal Services, Customer Service Manager
***
***@adsimail.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Also please remove from husband's credit report*** ***)
Regards,
*** * ***

From: *** ***">Date: Mon, Jan 26, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] filing the complaint for *** for American Disposal Services, a representative emailed me to inform me that they would ensure my refund was completed for services not rendered, and that my waste bins were emptied in the futureI have yet to see an invoice that reflects this reimbursement, however, I have no reason to believe they will not follow throughTherefore I am satisfied with their response and have no further complaint
Thank you very much,
***

*** *** *** - Dear Revdex.com, I have reviewed the account in question and have spoken with my operations team and account manager. We were
informed of the concern with recycling pickup on November 30, and, according to my operations team, crews were addressed and issue was resolved. On the same day, the customer reported a pipe was collected with the trash. Unfortunately, we are not responsible for items sitting near trash the containers and the customer was informed of thisOur records show no further issues regarding property damage or recycling concerns were reported until May 15, 2015. At that time, the account was on credit hold due to non-payment. The customer was refusing to pay anything due to claims of mixing trash and recycling. According to my operations team and account manager, the issue was only reported one time in 2012, and resolved immediately afterwards. We will not be removing the requested amount. Services were performed and are due to us

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so much for providing a venue to hold business owners accountable for their sometimes customer-unfriendly policies and practicesI tried repeatedly to resolve this issue with the business, all efforts unsuccessful Your intervention appears to have finally resolved this issue.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** - I apologize for the missed service. We have been working with our crews to ensure collection. Please contact our office if any issues occur moving forward. A credit has been applied to your account. Thank you,Brenda

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***