American Freight Appliance, Furniture, Mattress

Bought a leather couch with the warranty that covered and damage within three years after the purchase. Couch started peeling not even a year after we purchased. After multiple calls to American freight, we realized they absolutely dont stand behind thier words or warranty.

I gave a 1 star rating, because I have to select a rating. I went to American Freight, located in Roanoke, VA., on 5/3/2020 at 12:32 pm. I purchased a King and Full size mattress, 2 box springs, King size bed frame, and a sectional, all items were in stock. I paid cash the same day. I was told I would have my furniture delivered today. Since the items I paid for were in stock, it qualified for same day delivery. Time went by and before they closed, I called them back and informed them I haven't received my furniture yet. The rep offered me 2 free lamps or $100 refund sent by a company check in the mail, since my furniture wasn't delivered as promised. I agreed to the $100 company check. The rep informed me that they would have my furniture delivered to me first thing tomorrow morning, and I would be first on the delivery schedule. The next day came and I waited till 3:00 pm and called to check the status of the delivery since I haven't received yet. They informed me that the delivery truck broke down, and they are working on getting it fixed. He said he didn't want to call me with the bad news?!?! He said it would be another hour and they will call to let me know they were on their way. WHAT?? The decent thing to do would have been to call the customer and let them know what is going on with the delivery. Another 3 hours went by and still no delivery, so I called the company at 6:00 pm, since they don't close till 7 pm, and NO ANSWER! I called several times throughout the hour and no answer. I decided, if I didn't get a call about when to expect my delivery, I was going to go to the company when they opened the next day and get my money back. Around 9:30 pm, I received a call from the delivery people saying that they have the
U-Haul truck now and will go to the store to load the furniture and call me when they are on their way to me. Since American Freight uses subcontracted drivers for deliveries, they use a U-Haul to deliver furniture, plus there is a fee you pay the delivery people when they come. They arrived at my home around 10:00 pm and I asked if the delivery fee could be waived since this wasn't delivered on the day promised and it's now being delivered at 10 pm. The delivery man said that they couldn't waive the fee because they have to pay for the U-Haul truck. I will NEVER shop at this store again and will spread the word on how bad the customer service is. They don't keep their word on same day delivery and they don't have the decency to call you and update you on your delivery.

Delivery pair proceeded to walk through house without permission and without masks. Once called on this action: He said: “No *** way this will be delivered to you now *** Then became very hostile and deliberately came right up to my face and was spraying while shouting at me for daring to say anything about his waljing through my house without permission and without a mask

Very unprofessional and thuggish individuals.

Failure to provide CASHBACK and FREECASH.
Judy Burtyk
6396 East Livingston Avenue, Reynoldsburg, OH 43068
614-864-3169
cell: 614-296-7384
fax: 614-864-0893
sales check: 093000089313
Order #903287056
Placed on Jan 30, 2020
[email protected]

Our old washer was replaced under our Sears Master Protection Agreement #125564635500265. We purchased a matching dryer with pedestals and all the necessary accessories. Coordinating the installation of all of these items was a nightmare. Everything is now installed.

When we purchased the items during the special Kenmore sale/event, the receipt gave us "$114.92 CASHBACK in points to use later at Sears and Kmart." The Sears web site also stated that we were get "$170.00 FREECASH back" during the special Kenmore sale/event. (see attachment)

We only received $14.91 in CASHBACK and nothing in FREECASH.

We have exhausted all means of communication via telephone and email.

Case # 6603789
Haley Hale
Executive Member Support
1-888-266-4043 Ext. 10
[email protected]

Ana Vazquez
Strategic Member Support
1-888-266-4043 EXT: 63
[email protected]

Bought a "distressed/returned refrigerator which claimed to have been "tested". Got it home to find nothing worked and there was no evidence it had ever been tested. Contacted store about having it fixed, even added warranty service to unit. Found 800 service couldn't even schedule service call because transaction takes 3 days to post to system. Contacted store and told by manager that contract only permits return if verified by service technician -- a policy that may be reasonable for a new pretested unit but not for a untested returned unit. Best service call was 10 days later. Service person verified it didn't work and had to call others for even a clue of what might be wrong. He indicated best date to return to try to fix it would be one month after date of purchase. Called store and was told to return unit. Took it to store and salesperson refused to take and credit transaction, claiming person who moves inventory around wouldn't be in the store for 3 more days. unloaded unit and rolled it to front door and contacted credit card company to open protest to cancel transaction.

I bought a dryer from this location. It was guaranteed to be working, with signs saying that the appliances had been tested and were working. The unit does not work. The dryer has a warranty, and I called Sears to have it repaired. I tried calling multiple days before reaching an associate who was able to provide the number to call for service. Then they deferred me to somebody else, and a service call was scheduled for 14 days later. The service man came and he is unable to repair it, and new parts have to be ordered. The next service appointment is 14 days from now, and even then they are unsure if the new parts will resolve the issue. The service technician as well as Sears tech support have confirmed that this unit has never worked. At this point, it will be over a month since I bought the dryer that doesn't work.

Sears Outlet of *** had an inoperable refrigerator delivered to my home yesterday. They had already removed the old one, so we now have no place to store our food. It's obvious that the fridge was not tested before it was put on the truck. They say they'll make good, but they won't say when or how. In the meantime, all of my food is sitting in ice chests and my kitchen is unusable because of the mess.
Product_Or_Service: Refrigerator
Order_Number: *** Account_Number:

I have several complaints that occured within the matter of 15 minutes.

The first complaint is the obvious deceptive marketing practices in the store. Please ask for pictures and video. My husband and I spent around 45 minutes to determine which bed (based on the discount marked on the boxes), to pick a bed that was appropriate for our needs. When I went to checkout, after discussing the prices with the associate, the item did not ring up with the discount. She got her *** to change the price. Once the *** (Shamira) came over she (Shamira) begin to attack me saying that she was not going to change the price. I proceeded to tell her that the box was clearly marked and that she should honor the price. She began to become verbially abusive at this point. I stated that I have a masters in marketing and what she did was considered as deceptive marketing practices because she called it "an error" and acted though she did not have to honor it during the time she was verbially abusing me. I mentioned how there were sales going online as well for the same products. She stood firm and refused to honor it by walking over to the computer, clicking her mouse (not actually looking), and then standing up stating she didnt see anything online. I was appauled at this time.

2nd. I told her that she needs to honor what her sign states. (I have all of this on video). She walked over to me and she became very close to me (I was wearing a mask to prevent the corona virus). She was less then 2 feet away from me at this point (way less then the 6 eet requirement). I tried to back up a little and asked her to move away from me. She TOLD me that I needed to move behind the blue line (I was already within the blue line that was marked because that was the only way I could pay for the items prior to her coming up to the register). Basically, once again, attempting to over power me.

3rd. Due to me challenging the clearly marked advertisement, she told me that I can shop elsewhere IF I didnt like the way she priced things. I was dumbfounded by her statement. I have this on video as well.

Unfortunately, there is so much more that happened with this ***. I was going to come back and purchase multiple other beds due to the pricing of the beds and I could not bring myself to do that because I could not give her more money then I already did that day. I paid for a tempurpedic Bed for my son that he really needed. But, here are the main points.

1. I was verbially attacked
2. The signs were disceptive and the correction was never made (even after I left with my bed)
3. The *** chose to not obey the laws requiring a 6 foot distance from their customers.

I requested a refund for the merchandise I purchased and never received, approximately 3 weeks ago. The initial concern was with Brandon, the sales associate, at the Jackson, MS location. I original purchased my furniture on February 26, 2020 and everything was fine. Brandon told me that he had to get my dinette set from their Baton Rouge, LA store and that my furniture will be in on March 3, 2020. I called on March 3rd and spoke with Brandon who advised that my dinette set had just made it and they will have it delivered either that evening or the next day(March 4, 2020). There was no delivery on that day, so I waited most of the day on the 4th until I called back. Brandon was irritated(assuming because I called back) and got snappy with me and informed me that his regional manager was bringing the dinette set and it ha not made it. Advised Brandon that he did not tell me that, in turn he got ugly, placed me on hold without warning and another employee got on the phone by the name of Larry. Larry proceeded to advise me that I was waiting on not only my dinette set, but also my bedroom set(which was ordered the same day). I was never informed that they did not have either of the sets in stock. I asked Larry for the regional manager's number and name. Larry advised me that the regional manager's name is Shun/Shawn and his telephone number is (***. I spoke with Shun, who advised me that he was headed to MS from LA with my dinette set and that the delay was his fault. Shun advised that he will personally bring the dinette set to my home once he made it to MS. Shun was a man of his word and brought my dinette set, Shun advised that he was UNAWARE that I was also waiting on a bedroom set as well. Shun stated that he will handle the issue and the he will send me a refund of $100 off of the bedroom set to cover the troubles and unprofessionalism that I endured. Shun advised that it would take approximately 10 days because the refund would be coming from the corporate office. Shun dropped my dinette set off on March 5, 2020. I received THAT refund within a timely manner. I reached back out to Shun to get an estimated delivery date for my bedroom set because as of March 18, 2020 I had no update. I texted Shun whom stated that the bedroom suite should be there in the next day, which was, March 19, 2020. Called the local(Jackson, MS) store the next day and spoke with Brandon. His attitude and demeanor, once he realized who he was speaking with, was very unprofessional, rude, and unbecoming. I then proceeded to ask Brandon for a refund for my bedroom suite. Brandon placed me on hold for approximately 10 minutes, came back to the phone and advised me that it will be UP TO 15 days. That's brings me to today; almost a month later. I have reached out to the Regional Manager Shun, to no avail. I also reached out to the corporate office and left several messages for someone to call me back concerning my refund and I have heard from no one. This entire incident took place BEFORE mandatory, stay at home orders were issued for safety concerns with COVID-19. I am in need of assistance with obtaining my refund from this facility. The total of the bedroom suite was $538.92; I was previously refunded $100 for the inconvenience of the initial delivery. My total refund should be $438.92.

My main complaint is definitely my refund, but the sales associate Brandon, at the Jackson, MS location is very unprofessional and disrespectful. The regional manager was cooperative until he became a ghost. Please advise of any and all avenues I need to take in order to get my money refunded back.

Thank you in advance

They are very unprofessional, rude and disrespectful. HORRIBLE EXPERIENCE!!!! I BOUGHT A TABLE SET FROM AMERICAN IN DECEMBER OF 2019 AT THE TIME OF PURCHASED I WAS TOLD THAT THEY ONLY HAVE FIVE NEW CHAIRS AS I NEEDED 6 CHAIRS, THEY TOLD ME THEY WOULD GIVE ME A LOANER CHAIR OFF THE FLOOR AND SWAP IT OUT WHEN THEY GET THEIR NEW SHIPMENT, HOWEVER WE END UP WITH 4 LOANER CHAIRS BECAUSE THERE WERE MISSING PARTS FROM 2 OF THE CHAIRS THAT WERE BOXED! Because MY FAMILY WAS VISITING FOR THE HOLIDAY I AGREED TO THE LOANER CHAIRS THATS WAS TO REPLACED IN JANUARY WELL ITS NOW APRIL 1ST 2020 AND I'VE YET TO GET MY NEW CHAIRS THAT I PAID FOR! THE LOANER CHAIRS ARE CHAIRS THAT WAS TAKEN OFF THE FLOOR WITH SCRATCHES ON 3 OF THE CHAIRS. AMERICAN FREIGHT HAVE NOT EVEN GIVEN US A CURTACY CALL OR ANYTHING! THEY GOT THE MONEY FOR THE CHAIRS AND THAT WAS IT! I CALLED THE STORE IN JANUARY AND THE REP WAS VERY SARCASTIC ABOUT THE SITUATION, LIKE I SAID THAT WAS JANUARY! I WAITED FEB, MAR TODAY IS APRIL 1ST I CALLED AND IM BEING BRUSHED OFF AND NOW THEY GONNA TELL ME THEY HAVENT GOTTEN A SHIPMENT BECAUSE OF THE COVID19 PANDEMIC!!!!! ARE YOU KIDDING ME??? PEOPLE USING THE VIRUS AS EXCUSES FOR THEIR UNPROFESSIONAL DISGUSTING BUSINESS PRACTICE! THIS SHOULD NOT BE ALLOWED!!!!!! AMERICAN FREIGHT IN ROANOKE VIRGINIA! THEY HAVE 1 AND QUARTER STAR!!!!!! SO MANY 1 STAR COMPLAIN WHY HASNT THE Revdex.com DONE ANYTHING TO HOLD THESE PEOPLE ACCOUNTABLE FOR THEIR DISGUSTING BUSINESS PRACTICES TOWARD THE CUSTOMERS?????? WITHOUT CUSTOMERS BIG OR SMALL YOUR BUSINESS CANNOT EXIST!!!! I'VE BUSINESS WITH OTHER FURNITURE STORES AND HAD NO PROBLEM!!!! SHAME ON YOU AMERICAN FREIGHT! YOU DO NOT DELIVER WHAT YOU PROMISE!!! SHAME ON YOU!!!!!!

Bought a $500 mattress and box spring for my 12 yr old son.. the first day we got it the box springs broke.. so I sat on it broke some more, they refuse to call you back.. this is ridiculous now my son with back issues has a crappy bed.. and I wasted my hard earned money at this place who rips people off. Yall should be ashamed to do people this way. Not to mention it's been 3 weeks and the mattress is now completely sinking..

(Complaint taken over the phone by *** staff, LST, on 03/31/20.)

***
After order was returned Company was to provide a refund of *** within 7-10 days. Consumer never received refund so, on 03/11/20 she contacted Company who confirmed address info and agreed to resend the refund - again, within 7-10 days. To date the refund has not been provided

DO NOT SHOP HERE. Probably the worst shopping experience of my life. I was pressured into buying the overpriced warranty and the furniture.
I asked for the furniture to be put in lay a way and that was ignored, they still tried to deliver the furniture. After scheduling my delivery three weeks in advance they call to tell me my items have been damaged the day of delivery and delivery was made two days late anyways with the wrong items.
The store did not answer or return any of my calls.
Go to a real furniture store, your money is wasted here they don’t care about customers one bit!

I purchased a bedroom set from here for my daughter. I went to pick it up on Sunday and they only had two pieces out of five. They told me that the other store in *** had the other pieces. I explained to them that I will drive up there to get the other pieces. I drove up to the *** store and I when I arrived they stated that they do not have the piece that I need. I reached back out to the store in ***. and the manager starting stating that he do not know what I was going to do. At this point I told him that I wanted a refund and he stated well you can do that as well, not one time did he stated that he was sorry or anything. I proceed to leave and come back to *** to return the merchandise that I had received. When I reached about half way home, I received a call from the *** store stating that he sent one of his guys to *** to pick up the other pieces. After all of this I attempted to contact corporate office and spoke with someone by the name of Jay. I explain to him what happen this man told me flat out that he is not about to bust these guy knuckles over this situation and that it is harder enough to get them to come to work with all the things that is going on. He also stated that everyone does not have a luxury of working from home.

I went to the American Freight store in Morrow, Ga. The delivery guys dropped my sofa and delivered it broken. Now the refuse to fix it. I’ve been given false promises of a delivery more than twice and visited the store to no avail. I would hate to think American Freight steals from people who are already financially challenged.
Any help or communication on this matter would be helpful.

The mattress that we have is not the one we originally picked out. The one we chose was sold when we were done paying it off. So they have us the next one to the one we chose. This mattress has a big sick hole in it. It’s causing back and hip issues with my husband and myself.

I went to the store located on Cleveland Westside, in Brookpark Ohio. I was charged $600 for a metal bunk bed and 3 mattresses!! I also had to pay 90$ for delivery, the guys arrived at my home around 10pm!! That was very unprofessional, the 90$ didnt come with assembly!! So as a single parent I had to put the bunk bed up myself!! The next day I went to *** and saw the same bunk bed& mattresses way cheaper then what I was charged at American Freight!! They also have a no refund policy!! I would never step foot back into that store!! The bunk bed mattresses are thinner then the mats prisoners sleep on!! I was ripped off

I went to the Store at South 27th here in Milwaukee, WI, I had got the ad in the mail a week or so prior and another one the day I went, same exact ads. My dad was moving into a new place, had a surgery coming up, and his mother, my grandmother is on her death bed and he had to leave just after moving in to go see her, so I wanted to get something for him, so when he came back and have his surgery that he'll be fine. What brought me into the store was the 8 piece "QUEEN" bedroom set for $398.
We go there about 40 minutes to closing and the sales guy shows us the furniture, he tells me it's all pre-selected and the price depends on the size of the bed. I forgot to bring the ad, but I tell him I'm pretty sure that's not right that the set is suppose to come with a Queen/Full, he says no the price is based on a twin.
I'm also inquiring around this time how much would it cost to upgrade the mattress, so I say okay, again this doesn't sound right but what's the price for the set with an upgraded mattress.... we go back up to the register, he tells afew prices that ranged between $600-800( I think he was adding the prices of the bed onto the advertised price of the set, which should've included the bed) I say okay how much is the 8 piece set with the mattress that comes with it, he says like $530/560. I ask why is it so high, he says... taxes. Now sales tax in Wisconsin is less than 6%. So he's just flat out lying for whatever reason or didn't know what he was talking about, I only came with $450 on my credit card, so that wouldn't work. He leaves, and I sit down to pull the ad up on my phone, it didn't come up. I'm talking it over with my dad and he says just get the bed so I can have something to sleep on when I get back. So I tell the guy I'll just get the mattress set. I'm uneasy working with the dude, because at this point I know he's lying. I ask for the Elegance set, I was told they were out of stock, so I ask for the next one up referring back to the AD. I was sold the Ortho Chiro for $315.
If you're following along, I came there for an 8 piece set for $398, and left with a Mattress and box spring for $315. So my deal diminished. All because he lied or didn't know what he was doing. To add insult to injury I get home and look at the ad, not only does it have the 8 piece set featuring a Queen size bed, the bed I purchased was listed $20 cheaper for each piece, $129 a piece, with taxes or $272.45 total; a difference of $42.
I call the next morning, and tell them this expecting them to refund me, the manager or whomever answered said "Let me check with Corporate to see if there was a misprint... I was hung up on. I then called the store located on Brown Deer road, whom I've purchased stuff from in the past and they tell me they're suppose to honor the ad and that the 8 piece set was suppose to come with EITHER a queen OR a full.
So with this knowledge, I went there today hoping to pay the difference and get the 8 piece set, or be refunded the difference of the ad price and the purchase price. Neither of these things happened, the manager pointed to the posted notifications in the store saying there was a problem with the ad. I told him that wasn't there when I purchased it and yall hadn't discovered it when I called and yall hung up on me or at the time of purshase. He says, well it was in our email and the prices are hung up around the store and he went back to another customer. I say that doesn't have anything to do with why I came into the store, the ad brought me to the store and I wasn't looking at prices I just asked for the next one up..referring back to the ad.
The manager is ***, the worker is a liar. I had issues with the Brown Deer store in the past, but they solved them. I'm not here just to complain or get free stuff, but I passed many other stores with similar sales, all much closer to where my dad lives to go here just to leave unsatisfied, to go back to the store to leave again unsatisfied. Not good business.

this store really is horrible. I called multiply times to cancel my contact for a bedroom suit, mattress and box springs. 2 months ago, calling the company the lease was through and said that they can not cancel and refund until american freight calls them, which has yet to happen. and now there is a withdrawal from my debit card after wanting this cancel. and I never picked up my furniture, or made delivery arrangement's to the interest rate, the approval was for 3000.00 and pay back on it was over 5000.00. and I only was getting 1634.00 worth of stuff. so now it is time to get my attorney involved.over 88.69 that was taking out of my banking acct. PLEASE DO NOT GIVE THEM ACCT NUMBERS FOR ANYTHING and you have to rate them ... I dont even want to give them one star. .

I recently purchased a sectional couch from this business. They do have a "all sales final" sign posted somewhere although I never seen it. Unfortunately I did not read reviews before purchasing said item. I have already been exchanged 2 sets because the fabric keeps fading and the ottoman that they brought me is now a teeter totter...the second set they brought me was also torn on the bottom and the other part had been replaced with an aftermarket felt and there were staples hanging all out of the bottom. After reading several reviews there are many people unhappy with the quality and durability as well as the warranty department not answering their phone calls. All I want is my money back it has not even been a full week yet so I can get some quality furniture for the $1500 I spent.