American Freight Appliance, Furniture, Mattress

I purchased a king size bedroom set and mattress for over $2400.00 on May 11,2019 now it's the end of July and still nothing, and that's not to include the fee for delivery of $150.00 .I live in Maryland and this is complicated.

I purchased a sectional in 2018 and I paid the 99.00 extra for warranty and protection plan. The salesman told me that if I have an issue like the pillows sinking in or frame cracking call them and they will fix or replace the couch. Early this year I called the store they were rude and told me to go to website *** procetion and file and claim. I tried to do that and was working with this lady for several months who in the end never returned my call and one lady saild it looks like they never put in any information on file about registering me for the p lan. so I asked what was I supposed to do then she told me that even if I did have it they would not replace the couch. Ihave not heard anything else since then.

I ordered a recliner from this company and they told that the delivery fee was going to be $50. When they delivered it, I was charged $85.00. I did pay it. I used my debit card. When I called the store they told me the $50 charge was only if I had it delivered the same day, but they never told me that in the store. They also charged me a layaway fee of $34.11 but the recliner was never in layaway. I just picked out the chair that I wanted and had it delivered.

On April 20th I decided to purchase/finance furniture from American freight. I selected the furniture and some of the items were not in stock. They were set to be received at this particular location by April 22nd. I received all call on April 23rd letting me know my furniture was in store. I went back and forth about getting delivery for about two weeks. They said the delivery charge would be at least $120 and another $20 based on my miles and the floor that I lived on. I was finally able to get means of transportation to receive my goods and on that day-
June 8th my items were STILL not in stock. After waiting three hours, they did not have two of the three items in stock. One being the full size bed. The representative suggest I choose another bed. I declined. I asked if they had the display bed available and if so would they give it to me at a discounted price for the inconvenience. The rep agreed to discount the bed by $50.For the inconvenience of not having the lamp they were going to have it delivered the following Tuesday. I
called the following Thursday to get an updated status and they said that they still didn't have the lamp and that I could go to a neighboring store to pick up what they had in stock. I declined because this particular store is already 24 miles from me. I requested the lamp be sent to this store and I would pick it up later in the week. When I picked the lamp up the following Saturday I requested the manager to discuss my concerns and inconveniences. At that time I also made them aware that the $50 credit had not yet reflected on my account. This rep stated that he would print out my account overview and leave it for the manager to review. The manager was out but would return my call the next day at the latest. I have called the store several times over the past few weeks and the manager is never available and no one can give me any answers or satisfaction.

My wife and I bought a matching love seat and recliner from them around the first of the year and so far to date we have had to have the love seat replaced 3 times. The stuff is cheap made and wont hold up to much of anything. I don't suggest buying from them on anything at all. I had to wait on them for 3 days to bring my replacement out and they kept giving me the run around about bringing it out. One guy said it was going to be around 10;30 to 11:00 Friday night then he said we would be the first one on Saturday then he said he didn't check the truck and it wasn't on their so he had to go back to get it and he would call me in 30 mins.....but I never heard a word so I called him and he gave me another guys number to call....anyway we finally got it around 2 or 3 Sunday afternoon and I hope it last cause it this one breaks i'm getting my money back...!!!!!!!!!!!!!!!!!!!!!!!!!
WE WILL NEVER BUY FROM THEM EVER AGAIN!!!!!

Extremely disappointed of the Rude customer service from staffs. We purchased a dining set, sofa set, and dresser with a 5 year warranty. We paid in full and also plus cash to delivery drivers. We had our dining set and sofa delivered next day. We had option to pay additional $50 for them to assemble our dining set. We decided to assemble it on our own. For two of the four chairs, the legs were short so the chairs were not balanced on floor. We called the warehouse next morning and they told us to bring the chairs in as they would take look at it. We drove half hour and the only option we had was pick the chairs that were on display or they would help us replace parts from the display chairs. We decided to have the parts there were defective and had them replaced. However, the chairs were still not balanced. We requested them to order us those 2 chairs as one of the part on it was obviously defective. Loraine was assisting us as she said "No we cant do that neither you don't get a discount." Another staff named Marcus was just straight up rude and didn't really talk to us but instead had a bad attitude and a nasty look as if he didn't like the fact we were standing there. We stood there for about half hour trying to get this issue resolved and we were also carrying our baby. We just received our dresser yesterday as it came assembled. One of the drawer doesn't really go all way in and is loud when you push it in. So now we are stuck with 2 items that are defective and at time of purchase it was considered "brand new." These people need to learn customer service. I wasn't asking anything for free. If I am paying something for a "brand new" item it better be brand new and working. If I wanted a display or a second hand, I wouldn't had paid over 2500. We went to the location in *** KY.

Their policy to sell items to walk in customers that have been paid for and put on reserve. They are double selling items essentially.
On June 14, 2019 I paid for my furtinue but was told I had to wait a week for everything to be shipped from the warehouse. I recieved a call on June 20, 2019 that everything had arrived and could be delivered to me that day. I recieve my deliver to only discover that my dining table and my daughter's bed frame are missing. I continually tried to contact the store to get answers but just keep getting put on hold, so on Sunday, June 23, 2019, after calling since Thursday I decided to visit the store. Once there I was told they had no more of my daughter's bed frame in stock, and what happen was a customer had walked in the day of my delivery and they sold the bed to them. I was told their policy is sell items on reseverd to walk in customers to make the sell. Now my daughter is out of bed and I'm still waiting for a replacement or a refund a week later.

I went into the Sanford location to buy a coffee table set and dining room table, they did not have it in stock so it got ordered. When I went to go pick them up the dining table had been sold. So I was told they would re order and deliver it for free. A month passed and I called and was told it was there but they would not deliver it for free because it goes through a third party. And because the person who told me I would get the free delivery wasn't there anymore they wouldn't honor that. But it wasn't my fault that they sold a table I had already paid for and they are not willing to make it right, I had arranged a way to pick them up before as I do not have a vehicle that would hold it. It is not right that after their mistake they are not willing to accommodate at all.

Wonderful service and our salesman was very helpful. Jason store00076

About a month ago I purchased a living room suit and dinning suit from American Freight. After not hearing from them in three weeks I contacted the company and they said it was scheduled to be delivered on the first. I don't know why? Therefore, I set up a delivery for the 14th of June. When talking to the delivery guy he said the table and chairs were coming In pieces and require me to put them together. I have never heard of a person having to put their own table and chairs together. Therefore, I contacted the store. When calling the store I asked to speak with a manager. The gentleman said he was on the other line and could he help. I said likely not and he asked to try. So I told him the issue. He then went on to argue with me to the point that I just thought I can not believe this employee is going to argue and hung up. Then he had enough nerve to call me back and argue some more. I hung up on him again when I said I would return the table and he said all sales are final. So here I am paying nearly $1000 for a table that I have to put together and can not return. I went on the Revdex.com website. The company asked for anyone who has a complaint to please contact them first. I tried to call and was sent to a voicemail. As a business professional I don't believe that to be the best way to resolve customer satisfaction.

This is not professional at all. I paid for a set with the Kelly recliner that I was told when I came in there in a Friday May 3rd and was told there were 3 if these recliners. Now Monday May 6th delivery I just get my sectional with no chair. I was told inventory was messed up. Then I called cause I was going to add a 2nd chair and was told oh yes we have 2 left in stock. Then told another story about inventory. I had enough of the time around so I called head quarters . I was giving half my money back and a date of June 24th. However, reading some reviews this seems to be a major issue with this so called inventory. Why should us customers pay you upfront and yet have to wait one, two months for our product?? I was told from head quarters that people in Florida have been waiting 2 months. Again not professional at all . So you only get a shipment every so often?? The product should be here already. I then called the store in Savannah and was told by one person oh yes your recliner just came in. Then a manager tells me oh you were told when it comes we will call you. This is ridiculous... Never seen anything like this. You always want to keep your customers happy because as you know by word of mouth with negative things being told can and will affect your business. The recliner at this point should be free. I should have my chair before the 24th of June

I purchased 3 dressers on 3/1/19 had it delivered next day. Then we unboxed 2 dressers and left one for the mean time still in box the following day my daughter spotted a cockroach crawling out the box Ed one and got my wife she killed it after she took pictures and sent them to me I then contacted American freight and asked them to take them back and give us full refund the store manager was very rude refused so I called the corporate office when contacted back by corporate manager re said someone would come get the three dressers and refund us our money two days later they came back and picked it up and said as soon as they get back to store they will process our return money in the amount of 664.61 and now two months later after all three dressers where picked up I still don’t have a refund in fact after 2 weeks I reported it to my bank and they are saying I bought the furniture I have 3 witnesses showing the same delivery guys picked it up that dropped it off. Not to mention all my kids and I am about to take legal action with the consumer protection agency and the attorney state generals office. My wife is disabled and we are low income this is criminally wrong I just want that money back it is for our children. The dressers where for our kids.

EXTREMELY DISPLEASED WITH THE OWNER AT STORE *** LOCATED AT ***!!!!
This is our follow up email conversation after a phone conversation that Duane D (store owner) was reciting the manufactures warranty and that he wasn't going to address the issue with the mattress.
***. Per our conversation. You have reported that at this time that there is no defects and that you simply do not find this mattress comfortable. If you can Identify a manufacturers defect such as a dip or sag greater than 2 inches we will be happy to get you a new mattress.
The offer to give you a great deal on a new mattress still stands. But there will be no refunds on the current mattress.
Duane,
Let's get something straight here. The expensive mattress that I purchase is not comfortable like the one you have on display at the store. This mattress is to firm. It's not contorting around my upper body. I'm a heavy side sleeper and is just not adjusting like it should. You mention that you're the owner, than act like a respectable business man that takes pride and stands behind the product it sells and knows how to take care of his customers. You mentioned that sometimes the more expensive items are not always the best. In my case your statement doesn't apply because I tried all of the mattress on the floor that you carry and this mattress felt the best. When I was at the store and Mathew (store manager) was helping me with my selection. He told me that the mattress I purchase is the best that you carry. The display model feels very comfortable and this mattress does not. Your display model has been on the floor for quite a while according to Mathew. He stated that people stay away after they see the price of the item. Therefore, this mattress has not got a lot of use. By the way, you need to stop saying that I don't like the mattress because that's not the case here. This mattress is not performing like it should and is not because I don't like it. This is the second mattress I try. The first one was way worse than this one. That mattress was very firm and it was nothing like the display. Mathew told me that there was a possibility that they gave a mattress that was at the bottom of the pile. He said that this happened one other time. This second one is slightly better. Unfortunately it still not very comfortable. Like I mentioned before on my previous email. I'm getting numbness on my arms, upper back pain, neck pain, and sleepless nights. I wake up tire in the mornings and is affecting me at work. I shouldn't be experience this kind of discomfort from this type of mattress. NOW!!! The icing on the cake here. With the statements that you made to me is just plain shady. If you where actually honest and believe plus stand by the product you sell. You wouldn't be telling me to keep this bad mattress and give you more money because you're going to give me a smoking deal if I buy another mattress from you. That's just a typical shady business man that's trying to squeeze more money out of a customer instead of dealing with the actual situation and try to help and resolve this issue. This is just another shady company that has found loop holes that lets you get away with not providing valuable customer service and do the right thing by your customers. Yes... you mention that there are 20+ stores and have been in business for over 20+ yrs and that possible have been on tv. Many good companies started hones and then they turn bad. Actions speak louder than words my good sir. I do appreciate you showing me your true colors.

I purchased a Watson Collection Sectional at American Freight on 4/16/2019. The salesperson (Wesley) I spoke with who handled everything was very nice. However, it is approaching week 5 and still no sectional. The website states that if you have not received you product after 4 weeks then you will be granted a refund. I have called and went to the store multiple times and they tell me the same thing which is (Your couch is not in stock and we're still waiting. I was told when ordering the couch that it was already backordered. My salesperson DID let me know that it would be between 2-4 weeks and that it usually doesn't take that long. I paid $872 for that sectional and almost 5 weeks later I still don't have it nor have any new information. On 5/16 I went directly to the site and put in all my information (name, email, store I purchased sectional) and let them know about the issue. Today is 5/20/2019 and still no response. I am tired of going up there to the store and calling about this issue. I also purchased a mattress from them and had no problem. The last time I called the person I spoke with offered me a different couch which led me to believe they no longer even have the couch. If that is the case, they should tell people that. At this point, I will not reach out to the store or American Freight in any capacity.

worse so called business ever. the people are extremely unprofessional. they take your money and will not give you the merchandise you paid for. still waiting 1 month they got my money and I have nothing

american freight has false advertising.what they call lay away does not exist,what that means is
you get what is on the floor , no warehouse of items . we had furniture on " layaway" when we went to finalize our purchase we were told the furniture had been sold and also no longer available, we were told in no certain terms that we had to use the money we had already paid had to used as in store credit only,over 500.00 dollars, absolutely refused a full refund. recently I was told I had until
June 11 to make a purchase,then they will start taking out 10.00 a month out of my store credit.I am extremely angry with this stores business practices. oh, also they could not or would not tell me
when my furniture was sold. F or all I know I could have making payments on furniture that was already sold.!!!!
til
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I bought a mattress set from American Freight, after about 3 months, the box springs broke and they said it wasnt there fault, I have a 10 year warranty, and American Freight wont back it

I financed furniture through American Freight Furniture on April 5, 2019. I was advised that the only two items that were not in stock at the moment were the one of the bed frame and the sectional. The sales representative assured be that items would be ready well before the requested pick-up date of April 21, 2019. I moved earlier than expected on April 19, 2019 and rented a U-Haul to pick up my items. I was informed that only one of the bed frames I had ordered was ready and the mattresses. I was advised that the remainder of my items( the second bed frame and the sectional) would be ready next week. The following week arrived and I was informed that the bed frame was available but the sectional was still not ready and that it would be ready Friday May 3, 2019. I called the store and was told the sectional should be ready that day, and if not I could choose from something that was in stock and the store would pay the difference. That afternoon I went to the store and I was told the sectional would be ready Monday May 6, 2019. Now the store is saying my sectional will not be ready until later this week. They have also refused to deliver the sectional for free when it is delivered. I work full time and go to school. It has been extremely inconvenient to rearrange times to pick up my furniture that should have been ready two weeks ago. I have made my first payment for my furniture that was due May 5, based on the delivery date, yet I still haven’t received all of my furniture. If the store was willing to offer to pay the difference for new furniture, they most certainly should be able to deliver the furniture to my address, or work out arrangements to have it done. I ask the store send the updated delivery date to the finance company, and rectify the ongoing inconveniences I have faced.

I went and bought a bed from.them last year and have been happy with their services so this year approx Feb and went and bought a couch now when I went there I asked them if with my remaining balance they would just add that to my new balance they verified yea that it would only be 1 biweekly payment of $50 I was fine with that because I told them I was not buying the couch unless it was only 1 payment not 2 payments so the first payment I paid at store so come the time for the second payment which gets taken out of my account every 2 weeks and I get a payment for one and them hrs later another payment so I called and discussed this and they were completely clueless and of no help and by the time I got done on the phone for 2 hrs they resolved NOTHING now I've been paying 2 payments every 2 weeks and come this week the one payment gets taken out and the other one didn't but come Saturday they took the second payment and then come Sunday they took a third payment and have now emptied my bank account and they won't resolve anything u want some sort of resolution oout of this. Ecsuee now I have no money for 2 weeks because they are just taking payments whenever they feel like it and that won't take my couch back for refund I'm so frustrated and irate I will NEVER SHOP THERE AGAIN OR RECCOMEND ANYONE TO GO THERE.THEYRE CLUELESS AND DISORGANIZED AND NOW TAKING ALL MY MONEY IM DONE AND DONT EVEN WANT THE COUCH ANYMORE

This complaint was entered by Revdex.com Staff today 05/03/19 DML

The consumer purchased a couch set in Oct. 2018. The consumer set up a finance plan to make payments every 2 weeks that were automatically deducted from her checking account. Two payments came out and then the consumer noticed in January after reviewing her bank statement that the business had in 1 month deducted 3 payments. She contacted her bank and the bank asked if she had authorized the company to make the withdrawals. The consumer said she had only authorized a withdrawal every two weeks. The bank refunded the consumer for funds the company had withdrawn without permission. The bank advised the consumer to close her account, open a new account and to make her payments to the company via check, not automatic withdrawal.The consumer had been employed when she purchased the furniture early in October, but lost her job later in the month. When the consumer lost her job she called and informed the company. The company asked her to fax over information about her current financial situation, which she did and she has proof that they received the fax. Originally the consumer had been making payments every 2 weeks, but now was asking to make payments on a monthly basis , as her financial situation had changed. She wanted to mail a payment once/month of $50, which she began to do. The company has not responded to the consumer about the situation but is charging her late fees and additional financing fees, which she can't afford. They have not adjusted her bill to once/month instead of every 2 weeks. The original cost of the furniture was $300 but with financing charges the customer was being billed $500 for the total purchase. They also charged the consumer an additional $100 to Scotchguard the couch, but they never scotchguarded the couch. The consumer has tried to contact the business but they have not addressed the issues.