American Freight Appliance, Furniture, Mattress

We also have had the same problem as with most of the people filing complaints. We bought furniture for our first home and we were told that our total was around $2500 and put $50 down. The salesman told us we could pay it off early if we wanted but we didn’t have to. He never told us that if we didn’t we would be paying more than double the amount of what the furniture is worth. I called *** and the customer service rep acted like she didn’t care that we were basically lied to. I know we should have read the contract through carefully but I never imagined that the salesmen wouldn’t tell us something as important as this. They should have warned us that if we didn’t pay it off in 3 months that we would be stuck with poor quality furniture and over $5000 in debt.

Prices were great because the furniture does NOT come assembled! People employed at the facility are poor quality staff,they are so busy on their phones and joking around at the front desk, rather than focusing on making sure that orders received are actually delivered. No follow up whatsoever. Also placing warranties NOT asked for on the financing bill. The subcontracting company they use to deliver furniture, is even worse, and they never delivered after 4 scheduled times. The regional manager handling the matters is just as incompetent and ignorant in how to handle a chain of furniture stores and should be demoted or replaced. I will NEVER step foot in this ridiculous operation again and will strive to make sure no one else wastes their time.

My granddaughter purchased $1500.00 of furniture and mattress with box springs on 3/2/2020. We go to pick it up and it took right at 3 hrs for them to load box springs, mattress, sofa and love seat a queen bedroom suite and a dresser and chest, I believe. Most of the things were in boxes but the sofa and loveseat. They loaded the boxes on our trailer and the box springs. Each of the guy were dragging around like they had lead in their rear. The one guy that was wrapping the sofa and loveseat was listening to us complaining because they were so slow and just taking their time. It wasn’t like the store was busy. The living room set was a light tan and the one sitting behind it was dark brown. I ask the asst manager if it could be swapped for that because she has 3 small children and he said yes. He told the manager and he said no because she paid $499 because it was on the floor as was the other one too. When we started outside to leave finally, it was drizzling rain and the loveseat bottom wasn’t cover with plastic so we asked for that to be covered. Then I noticed the plastic was torn off one arm on the couch and it was already getting wet. I go back in and ask for that to be covered. The guy that wrapped it went to the back of the store and never came back. I go back in and tell Terry, the asst mgr, that I had asked for the arm to be covered and no one had bothered to cover it for us. He told me that they didn’t take orders from customers with excessive demands that they take them from those two. He claimed he sent him to the back to get plastic when he heard me but that’s a lie because I’m sure he didn’t hear me at first because I had to tell him what was going on. I also told him it would be a better if those guys didn’t have piss pot attitudes. When I started walking off I said don’t be talking about me when I leave and he said he didn’t get paid to do that. There was a woman standing there making a payment and I looked at her and said that’s the way they do isn’t that right. She wouldn’t Name say anything. We stayed there for 3 hours when we should have been loaded and gone in no more than 45 min. I wouldn’t buy anything in this store at all. Customer services is the absolute worst that I’ve ever seen

My husband and I ordered our bed set and sectional last week. We were told our delivery would come on today, I called at 11 am and a guy told me our order was on the truck coming, called back at 5 pm and was told the driver just returned to get more orders and it should be on the way. I called back spoke with the manager who assured me my order would be delivered 1st. The owner of the moving company was rude and hung up on my husband, the drivers provided conflicting information, and it was 8:00pm and no delivery came. I called the owner of the moving company back and cancelled and I will go out to the warehouse in the morning for my refund. I will never recommend this place to noone else. I was inconvenienced waiting all day, threw out most of my furniture, and my family is frustrated.

Worst experience ever! Ordered a Bedroom Set Nov 2019 and by the second week of Feb 2020 we still had not received the entire set. Horrible communication from the Store Manager, have been a past customer but I will Never be a customer again!

Worst company ever!!! Fo not buy from them. Im disabled
& suffer from chronic neck & back pain. The lady @ 7121 south us hwy 1
in port st lucie, fl 34952 talked me into getting the dr marvins orthopedic rx
plus queen size mattress set when I wanted a pillowtop. She said she wouldn't
feel comfortable selling me anything other than the about mentioned mattress.
No one in the store told me that once you buy that's it. They don't do 30 days
guarantee like every other mattress store does. You have to figure out who the
manufacturer is & go thru them to try & get your warranty honored. It's
been almost a year of trying to get something done since I don't have the money
to get a new one. Never ever buy from this scam artist/rip off company!!!! They
shouldn't be in business period!!! Extremely unprofessional as well.

I have requested a refund back from this company and I have not received my money every time I call they always say they will call me back and never do I never received any furniture from them and they owe me three hundred and forty dollars please contact me .

I went in to purchase a couple of items one being a brand new dining room set and paid off the entire balance at the same time. I was told the items would have to be shipped to the store and would take 2weeks or so. Roughly 2 weeks later I received a call saying the items were ready for pick up. I went to the store to pick it up and this fine establishment tried to give me a used floor model of the bench that would finish the set. I refused the item and told them I want the brand new version that I paid for. I’ve called multiple times they never have a estimated time of delivery and some how theirs never a manager or supervisor to speak with. It’s been almost a month and a half and still no word on my bench, not even a phone call to update me on the issue.

Went in to buy a furniture set for multiple rooms. Told the sales person depending on if I agree with the terms of the financing I may be buying one room at a time in cash or all at once. Selected the furniture in which the staff was very helpful in showing me all the high end items and complaining about how the mid range and low end are all the same. Setup the approval after I made my own choices, the sales person, then went over the contract with me. I asked, directly, twice what the interest rate is past 101 days. He deflected the question both times and continued to move through the contract. I asked if I was going to receive a direct copy of the contract, he stated yes and assured me he had gone over everything. I told him I was going to go over the thing in its entirety but if he has indeed gone over everything I will put a down payment on the furniture and move forward, if I found something I asked he didnt answer I was going to cancel the order. He assured me he had so I put in the downpayment. When I recieved the email later that night and reviewed it, the 144% interest rate after 101 days with $50 payoff fee, that he stated there would not be, was substantially higher than the number he said when I asked him the 2nd time. First thing this morning, I called the financial company and spoke with them. Then I went into the store and stated I wanted to cancel the while thing. The manager and associate both became very upset and aggressive, I told them my reason was because I was not told the actual interest rate when I asked and I wanted to cancel the while thing. They repeatedly asked if I could pay the while thing off in 3 months. I stated it does not matter, I have not recieved any of the items and it has been less than 24 hrs I wanted to cancel the whole thing. Thom balled up the paperwork he had in his folder I assume was the furniture I planned to get and threw it across the counter and said it was canceled get out. I asked the manager to refund the downpayment, he very angrily told me they dont deal with that, the financial company does. I told him I had spoken to them and they said everything was to be handled in the store. He again said they handle it not the store and told me to leave. I called the financial company and explained what happened in the store and they again told me the store handles it, was very apologetic and I could tell was stunned by what I told him. I have contacted my lawyer and my bank in case the store does not stop the charge to my account and attempts to fight my dispute. Seeing as I was very disrespectfully asked to leave the store and have been directly lied to by their staff I feel this is the best course of action to get in touch with someone who will see this issue resolved so I can take my business elsewhere. Answering questions and doing what the law requires in disclosing all information up front and on request would have guaranteed sales.

I got bed set October 27th I hadnt had but month it broke they gave me another one it broke again terrible furniture
Product_Or_Service: 0ctober 27th
Order_Number: *** Account_Number:

HORRIBLE!! Do not buy anything here. I went to the store in St. Pete, Fl and purchased Livingroom, table and a trundle bed at the end of August. Every single piece of furniture is falling apart and its only been 5 months! Granted, I know its discounted and I did not purchase the warranty...HOWEVER....furniture is supposed to last more than 5 months. We dont abuse it, we dont jump on it ...nothing. Just normal sitting and sleeping. I can see if maybe it was 1 piece of furniture...but its every single piece. The table tops have some kind of fake sticker topping that is peeling off, the legs are coming apart from the tables and the sofa. The trundle beds planks all cracked in half and coming apart from the frame...we are normal weight..this should not be happening. How in the world did they get a Revdex.com good rating! I called and theres nothing they can do. Furniture should last more than 5 months..EVERYONE...READ THE REVIEWS DONT GO THERE. I wouldnt even give it 1 star, but it wouldnt let me leave the review without doing so.

They were very nice and professional. I love my furniture.

crap company I purchased a sofa and love seat. After I got them realized way to big for my space. No returns ok. I then asked to take the extended warranty off seeing how I need to sell them now and take a huge loss. Was told nope a week later you can not cancel a warranty. What kind of company is this? Any others you can with in 30 days or return. Buyer beware never buy from again.

To Revdex.com:On 1-3-2020 I went to American Frreight furn store and asked for a twin size bed with storage or a drawer on the bottom, I said it threetimes that I need a bed with a drawer on the bottom and I had a picture of it on my phone. I paid $438.96 for a bed and mattress.When I got home and my son in law was putting the bed together, I stopped him cause I didn't see a drawer, so the next day I went backto the store and I asked for a manager. I told him that I had a complaint from one of this workers, who sold me a bed and mattress withno storage or drawer, than the worker walked up and said that he was trying to save me money on the bed that he sold me. The managerlooked up on line and that the bed that I wanted would be $100.00 more money but that all I would have to pay is $50.00 more, and he said that he was sorry, but that the bed would have to be ordered, and I would have in 3 weeks but to keep the bed I have until my right onecomes in, then I can bring th one that I had back and pick up the one with a long drawer under it. He also said to keep the mattresscause it would fit. This was 1-6-2020, no calls so I called them on 1-17 and still no bed. Called again on 1-21, 1-22. I went into the storeto get a refund and they made me keep the mattress but would return the money in a check but no cash and send some of the moneyback on to my credit card. I still did not get the bed that I wanted, and they had my money and bed for three weeks. Thank You!

I purchased a leather living room set as well as a bedroom set totaling $1400.00. I also paid $200 for a 5 year warranty. I was informed that the furniture will be delivered on Friday January 17th I took of work and missed out on money waiting all day to get a call saying my bed set was broken but they are on the way with the other items. I set around and waited resulting in no furniture delivery. I spoke with the manager and he said he doesn’t know when they told me the bed set was broken because it wasn’t they just didn’t deliver due to the weather that day. Then when they finally did deliver Wednesday January 21st they sent me a queen size bedroom set with no chest which I was informed I paid for and my living room couch had scraps and scratches all over it. I feel I shouldn’t have to pay full price for something terribly damaged. I paid for a long size bed set and was sent a queen size set. I have missed out on money and wasted time I want my money back and to report their unprofessional behavior

On July 2, 2019, I went to the store in Stone Mountain after seeing an ad for $50 down and same day delivery. When I get to the store, I select everything that I want, and find that the caveat to the money down is financing. So, I apply, and am immediately approved (I forget the total amount), but told the rep that I had what I needed and didn't need the full amount approved. Now, the rep that I worked with name was Ashley. What I signed for totaled $2605.98. I asked if there were any prepayment penalties to which she said no. She said I would receive a call from the finance company welcoming me and telling me what my monthly payments would be. She said I could pay if off early to avoid interest and said I had like 100 days to do so. NEVER did she mention that if I did not take the early pay option, that I was not purchasing my furniture and at that point I would be in a lease. Now, here I am today, calling American First to make my final payment of what I believe to be 119.02, only to find out that since I did not pay off early, I do not own my furniture and owe over 4K!!! When I call American First to see what the error is, to be informed no error, and I should have read the contract that I signed. I signed the contract yes. However, I signed based on my conversation with Ashley that I was paying 2605.98 with 50 down. Never to be told that 2605.98 would turn into over 9k on a lease option if I did not pay in 100 days. That is fraudulent and predatory behavior by not being clear as to what could happen. I feel totally mislead. The lie of omission is still a lie. If you have American Freight representing American First and this is how you make your money, it is certainly not fair. Yes, I should have read the contract. I take ownership of that, but I believed what the representative told me. I would have never signed up for 9k payment on furniture that is only worth what I originally agreed to. I had just moved into my home, so credit was not an issue. The excitement of having a same day delivery so I could have furniture was the draw, only to find out I was mislead.

Will be filling a complaint letter.
There service did no meet my needs as a customer .

When I purchased my furniture I was sold an extended warranty for a living room set by American Freight that was explained to me
would cover the furniture set for 5 years after my purchase. It was explained to me if my furniture was damaged in anyway within the 5 years that it would be replaced with a new furniture set. After only 4 years I started to notice the sectional losing its plush and it started ripping in all the seams. The foundation of the sectional has started to rip and the wooden frame is now exposed. The cushion covers are torn in the zipper area. This is the worst furniture I’ve ever purchased. I reached out to the store and was redirected to a third party organization who have told me that if my claim is approved that I will not receive a new set they may only provide a repair service. I was told that American Freight has told
other customers this in the past and they don’t understand why, further more even though the extended warranty was for 5 years and this is only my 4th my claim will most likely deny due to untimely filing of a invoice in which American Freight could have provided but did not. Needless to say I was ripped off, they persuaded me to purchase an insurance coverage/extended warranty under false pretenses. They should not tell customers they will get a brand new furniture set knowing at this point that’s not correct. I was also told they guarantee it after I questioned the salesperson about the plan. Needless to say I searched to see if there has been other complaints and of course there are. Scam artistry at its best. You can not even speak to a store manager there and get a dignified response or satisfying resolution. Moving forward compromising quality and good customer service to save a few bucks just to end up
being scammed is not worth it

I bought a warranty for my furniture. When I sat down on it, a board in the back of the couch broke. I filed a claim and they responded stating that my warranty does not cover damage that has occurred during normal use but will cover damages from accidents that I cause. How in the world does that make sense? So if I "accidently" drop the couch down the steps, which is my mistake, and it breaks they will cover it but if it breaks from poor quality they won't pay for it? Come on. I guarantee that if I said that I accidently dropped it and it broke they would tell me that my warranty does not cover that because it was my fault and that it only covers breakage due to workmanship. This furniture company and their warranties are a sham. DO NOT EVER BUY FROM THIS COMPANY.
PS I had to leave a star in order to leave this review. I would not give it one star if I didn't have to.

I put a bed set on layaway. The layaway was paid off and I was told that it was none in stock and that I would be contacted when it became available. After layaway was paid-off I waited a couple of months didn't hear anything so I went to the store and was told it that it had been delived to my address. We never received a delivery to my address and they could not provide me with a signature or invoice. I went into the store on June 2, 2018, spoke with the Manager. I felt as if he did not send the information so I contacted the District Manager. They said that they would notify corporate office of my complaint. District Manager called me on June 5, 2018, stating that he would look into situation. I called again on June 6, 2018, so pretty much I had gotten the runaround and had given up on getting my bed set. No one ever called or rectified the situation. In order to have it delivered I would have had to pay the delivery fee. When I went to store that is what I was attempting to do when they said that is what delivered.