American Freight Appliance, Furniture, Mattress

I went to American Freight in July and put a bed on layaway and every time I call up there my bed is not in stock yet. It has been 3 months and still my bed is not in stock, I have call there business numerous of times but nobody could seem to help me. One of there employees told me they was going to escalate the issue and give me a call but no one called. On October 9 I went into a store yet again and said “I would like my money back off my layaway please because it’s been 3 months and my bed has yet to be in stock”. So the customer associate told me I can’t give me my money back via there policy. At this point I just really want my money back because no one is helping me and my bed probably will never come, they are just holding my money and giving me no product. I am drained from the back and fourth. Can somebody please help me with this situation

I bought a couch and love seat from then and they basically fell apart within a couple months. I called the store and after being told it was under warranty, was then told it wasn't under warranty and I have to call Guardian to have them replace it under the warranty plan I for 100$. After contacting Guardian a whooping 4 times, I then found out I had to wait a week because American Frieght doesn't register their plans, only for the week to come to an end and be informed that my warranty doesn't cover structural damage, even though I was told it covered everything. So basically 1000 plus dollars down the drain. I will never buy from them again, and neither should anyone else.

I originally went to purchase my mattress on April 3rd, 2019. The store located in *** FL, ***. Store number #***. I paid for my mattress on this date and the manager told me that it wasn't in stock. So I continuously kept calling to find out when will the mattress be arriving. The manager reassured me that it would be there the following week after I already paid for it. The mattress didn't arrive until about the 5th of May. That was the first attempt to pick up my mattress. I arrived at 4:30 that afternoon. When I arrived there was a light rain, but when the men started putting the mattress on my car, it started raining heavily, torrential rain. They had to wrap the mattress in plastic wrap because it was a foam mattress. But they rain wouldn't let up. So they advised that I come pick it up another day when it wouldn't be raining. I didn't sign anything nor did I receive a receipt. Fast forward I attempted to pick it up this past Sunday and the manager stated that I had already picked up the mattress. He told me that he would contact me within 2 business days and he never did. So I called the cooperate office yesterday and Jay was the one that called me back. I spoke to him and explained the situation, and he called me back 30 minutes later. He stated that there was nothing that he could do for me because I had already signed for the mattress. I pleaded with him to let him know that I didn't receive the mattress nor did I sign for anything. I even went as far as asking him could they go back and check the camera footage because upon looking at it would show and prove that the mattress was returned to the stock room. Why would I say that I got the mattress when I never did. I still have the defective mattress in my possession. I truly feel like I was bamboozled the manager was a young guy and he thought that is was funny and laughed in my face as to what I was saying to him. Very unprofessional and out right rude! In the end he said that he couldn't do anything for me. Now I am out of my money and no mattress!!! Please Do not spend your hard earned money with these people and just take your business elsewhere!!!

Found the dinette Table to have damage when we opened the box 8/24/19. Called store ASAP and was told they would check other local stores and order if none were available. I called other stores it was not available and said it would take 30 days to get one if ordered. Waited 30 days before calling back (9/23/19) and was told they are still checking trucks to see if they can find the dinette table, that the boss was unavailable (message was left for him), and that I would be called back. I waited two more days and still hadn’t heard from the store. I asked for a refund if they could not get another table quickly on 9/26/19.

We bought a sofa and loveseat in January, 2019. The cushions on both sink and after many calls and claims to the warranty (there are also rips in sofa), we have received no resolution. I put a complaint on Trust Pilot and the company responded with “call this number and we will connect you to the VP of the store”. Well as soon as you call the number the connect you to a voicemail for “Tom” who never returns your call. If I don’t receive a response soon, I will put a complaint here and anywhere I can to warn people about this company!

I went into this store requesting a bedroom suit and living room suit and was told that the dresser of the bedroom set was sold out although I called that morning and was told that it could be purchased and delivered the same day. I was then told that I could have the floor model and told less than an hour later that I could not have that either. I then chose another bedroom suit which arrived with a gigantic hole in the dresser of that piece. I was told they would repolace it the same day and when I did not hear anything, I called two days later to discover they sent me the last one and it would not be availble for a week or two. It is currently 3 weeks later and I still have not gotten so much as an eta and every time I call to ask, I am made to feel as though I am bothering the business. I will never purchase anything from this company again and I suggest no one else does either.

Leasing fees.I wasn't told ,just sign here/ took me too fast.if I had known this I wouldn't bought the mattress..sales person name levon.she didn't give me a copy of the contract.say they will it.that was 6/3rd/2019. Mattress cost 798.00. I payed 53.75 to get processed 6/3/2019. Then they took 142.97 out of mychecking account on6/14/2019. 7/14/2019 8/14/2019 9/14/2019 9/14/2019..the bill is still798.00.I can pay bill off oct.1st 2019.without all those leasing fees ! I been taking advantage of !

On July 14,2019 I bought a Dinning room set, sofa, loveseat recliner set. Putting the dinning together set a piece of dinning table was broken. We were able to fix it. About 14 days later the recliner on loveseat broke at the foot of recliner. I called the store 0n 07/28/19, 07/30/19, 08/05/19, 08/06/19 and was not helped with issue. They gave me a web site, I went on web site and was not able to get info I needed. After going into the store a couple of times, talking to Json and Nate, on 08/08/19 I called Corp., left a message for Gavin, On 08/12/19, I called again and left message for Gavin. On 08/14/19 Gavin returned my call. He said I could return the damaged furniture and pick out any thing in store and if more expensive no extra charge (whent I went into store Jason, said I would have to pay for delivery and have to stay in same price range and pay for pick up of damaged furniture)08/14/19 Jason called from local store and told me same as Gavin. On 08/19/19 I went into store and pick out another sofa and loveseat (not a recliner) New set was delivered 0n 08/23/19. My husband and I left after delivery. Came back later and noticed stuffing coming out of couch at corners and two sofa pillows missing. 08/29/19 I called Gavin and told him this furniture was damaged also, I sent pictures. I have called and left messages and my calls not returned. The solution to the problem GIVE me my money back for sofa and lovesea, and the $149.99 for ins. on furrniture, and not charge me for pick-up. My last call to Gavin 09/04/19 has not been returned.

Back in February I visited the American Freight store in Rocky Hill. It was our first time, first time there, first time buying any furniture together. It was a big deal for us. The way it worked was you apply for a line of credit of sorts, $50 down and then you make payments weekly. When asked, the person who assisted us told us we could make monthly payments no problem. During the application process, I was told to put household income. However, come to find out, the payments are based off my pay schedule. The only way to change it is to have proof you get paid monthly, which I do not. I get paid weekly. I have tried calling and online communications to see if anyone can help me make this payment more affordable....no one is able to help me. Also, I was told the payoff amount was one number and to try and pay it off faster because the interest rate is high. Come to find out, if you don't pay it off by the 5 month date, they charge you double what you had been told originally. This place is a scam and I really would like someone to help me. I am 90 days behind because I can't afford the payment, my credit is now shot and when you call them to help they will let you pay a small amount and add the rest to the back, but they still won't help you make the payment more affordable.

I ordered a bedroom set from this company last year July. However, I set up a delivery date for September 2018 because I was scheduled to move in an apartment which ended up being cancelled (did not move anymore). Days before scheduled move in and delivery date, I contacted the store to advise them I was no longer moving and to cancel the delivery (which is done through a 3rd party). A guy named Carlos from the ***, FL location stated he would cancel the delivery and also advised me that I can leave my furniture at store until I was ready for it because they have free storsge. The furniture I paid $1332 for by the way. Fast forward to the supposed to have been cancelled delivery day; I get a call from the delivery guys asking for my address in which I stated, I cancelled the delivery with the store already. He responded okay, and we hung up. That was that.
From time to time, I would call to make sure furniture was still there. Spoke to several people and everything checked out. Then one day, im getting told its shown as delivered. There was no delivery made and I did not move. My furniture was supposed to be at the store! For months, I called the store and was being told every time the manager, Mike will call u back. I finally get in contact with him, and now he's telling me he's going to have to get loss prevention and corporate involved since its been so long. No call back from Mike after he's alleged research process. So I called yet again to follow up on furniture they lost, resold, or the delivery company stole. Mike tells me its out of his hands and I have to call corporate because they have an address to where it was delivered. How do you have a delivery address when I NEVER confirmed it when the delivery company called?
I spoke with Jay from corporate and he couldn't even tell me where it was delivered. He tells me he needs PROOF that it wasnt delivered. What proof could I possibly give you that I do not have the furniture. And the fact that he couldn't give me an adress tells me they are LYING! Jay was supposed to call the store manager Mike. Needless to say, its been 2 weeks and I haven't heard anything. Ive called Jay several times, no call back.
I've used American freight before and never had this issue before. I have NO furniture and lost $1332. Now I have to spend my hard earned money again to purchase another set because they do not want to take accountability for losing my set or the delivery company lying about it being delivered. Answer this: what company delivers furniture without confirming the address and GETTING A SIGNATURE.
Since I could not get this issue resolved in the proper manner. I will be filing a police report. Either I want a refund, my furniture, or im filing a police report. I still have the receipts that I paid for the furniture through American Finance.

I purchased 2 couches and a recliner from American Freight on September 03, 2018. I got the furniture financed through American First Finance which totaled $2,009.65. I didn't have the furniture 2 months before I had to contact them and go through a very long process because the recliner on one of the couches and the chair had broke. It took months for my furniture to be replaced. Now, I have the same issue with a recliner on the replacement couch. Just a few days ago I filed another claim with American Freight which is going to take at least another 30 days before I hear anything back from them. My issue here is that it hasn't been 1 full year yet and I've already had to file 2 claims, wait months the whole while continuing to have to make payments on the furniture that is clearly not worth the price.

I purchased a sofa and recliner from this business about 2 months ago. I have received the sofa but no recliner. When I call I keep getting the runaround. I want my recliner. I have bought and paid for it. Manager keeps saying any day now well any day now has come and gone. He told me last Sunday that he would upgrade the one I purchased with another one. Well that has not happened either. I WANT MY RECLINER,NOW, NOT ANOTHER 2 MONTHS.

We purchased 2 bedroom sets and a couch and loveseat on 6/5/19. We had missing parts on 1 bed and incorrect parts on the other bed. We spoke to the store manager who sold us the furniture about the problem several times and he kept saying he would have them deliver us the correct parts. We also have been emailing back and forth because after calling several times we would leave a message for him but he never returned the call. The last email we received from the store manager was on July 28th stating the following "What i've decided to do, is to just have a whole new Nelson bed transferred to me from a sister store we have in greeneville. The transfer truck will be here tomorrow, and you will be on your new bed all set up in less than a couple of days. Ive had this transfer in movement for about a week now but I just got confirmation that it is officially happening. Thank you for your patience while I was figuring this whole thing out". As of today 8/23/19 we have not received or heard from them since. Very unhappy with the service we were provided and just want our beds put together that we've been paying for the past 2 months.

Being double billed and my furniture didn't even last 3 weeks
Iam very disappointed, I stared a contract in May of 2019 with Americans freight about 3 weeks after I called them and told them that I was paying on furniture that was coming apart I got the run around for 2 and half months. Also your company takes 1 time payments and enrolls them in auto pay when that is not what I authorize I have two payment pending right now and I only authorize 1. I'm just very disappointed I don't even want the furniture anymore

I purchased my set in November 2018 plus an 5 year warranty as of February 2019 the cushions started sinking and the frames I took it up with them but all they did was give me cushions I have asked them many times to replace my set as per warranty and they are rude and will not help or lies about getting it taking care of but they don’t

My wife and and I bought our living room furniture in Feb 2017, we bought a 5 year EXTENDED Warranty on all 3 items (Couch, Love Seat and Recliner) for what we were told would cover all mechanical, rips at seams and peeling of fabric. We called in July 2019 spoke Jesus to complain about issues on the recliner. We were told we needed to send an email to the store directly with pictures of the issue, we did do. We waited 3 weeks no one contacted us from the store. Finally contacted the store again and were told we needed to file a claim with *** Protective Products. We filed a claim with *** and they had no record of our policy, they had to contact American Freight Furniture to get policy number. Which by the way we never received a copy of the policy from *** as we were told we would when purchased the EXTENDED Warranty. *** denied claim saying policy basically covered stains and accidentally punctures. We called back to store spoke with Andrea explained situation again about how we were sold an 5 year EXTENDED Warranty for the recliner. Again told manufacturer warranty only good for 1yr. Explained we were sold the 5 Year EXTENDED Warranty. We were given the run around from the beginning of this complaint.

We bout 3 table set and 2 sofas and then we bought the guardian plan and the employee led us to believe that they would cover any accidents that damaged the furniture but when we filled out a clam they looked for any excuse so reject the clam and they would not refund the money for the plan so basically they stole our money

Purchased headboard on 07/30/19, delivered 08/02/19 manufacturer defect of faded discolored headboard. Contact store s/w Thomas , who initially stated new headboards were to be delivered and he would call me when they arrived . S/w him again on 08/05/19, he then stated headboard would be replaced after 30'days as per warranty. He would call me when decision made. Sorry I ever dealt with this store.Never again. Please contact me as to how this issue can be resolved.

I bought new mattresses and box springs from here. The fabric is tearing on the box springs and the mattresses springs are broken down. I haven't had the stuff 8 months. I called them and they said they don't have a warranty on any of their stuff. Their website states that everything has a manufacturer warranty. They refuse to replace my two mattress and box spring sets.

My fiancé and I purchased a sectional couch and an ottoman from American Freight in 2016. With both pieces of furniture we purchased an additional 5 year extended warranty for approximately $100.00 for each piece of furniture. The salesman who was assisting us advised me that the warranty would cover anything that could happen to the furniture. A couple years in the support on the couch started to go, and the middle of the ottoman started to sink inwards. I submitted a warranty claim on the couch as the ottoman was the least of our worries. I contacted American Freight to obtain some additional information needed from the original receipt which at this point we do not have. I submitted the claim in the summer of 2018, we are now in the last month of Summer of 2019 and I have not yet heard anything back about the warranty claim that I purchased and a replacement sectional.