American Freight Appliance, Furniture, Mattress

The company dropped of a broken couch on Friday the 26th. The company was called and hi explained the driver brought a broken couch that was supposed to be brand new. I then was told it was the end of the day so they decided to leave it. I did not sign off on it saying I would accept a broken couch. I then was told Saturday they would deliver. I called and they said it would be there that day. I then called again around 2 and said cancel the order and pick put the stuff . I was told they don't take returns. Then I called the finance company they said the company would have to sign off the merchandise was returned but Waco doesn't take returns. I said cancel everything she said thwybwould swap it out. I waited all day and nothing. Called finance company again 28th they said call again 29th. Called again and after 4 days still nothing resolved.

we bought a couch and love seat from them on 5-19-2018 1 the cushions are defective 2 the frame is bent on the love seat ? on the couch to. 3 the frame on the back of love seat is coming apart. 4 you can fill the bars on your back on both products 5 basic lee there shot and very very uncomfortable

Last year I made a purchase with this company. My furniture was supposed to have been in December 15, 2018. I was given the run around until February 2019. When the personal informed tgat tge furniture I had chosen was out of stock. After then I chose more furniture. The sales person was so unprofessional the entire time he was answering personal calls and servicing my needs and being very rude. So after 3 months I received the furniture it the three trips, because every time they came it was the wrong items. I cried for several days. Then the furniture was defective the sofa broke the next day. I called the store several more times to file a claim no-one would help me either they put me on hold or hung up in my face. Not only that they furniture has a warranty on it but they refuse to help me so I have broken furniture in my living room. And they didn't inform me of the type of loan company I was dealing with and I had 160 days to pay this off so now I'm stuck with broken furniture and a predatory loan company that I only financed 2300.00 and they are changing me 8000.00. This company and the lending process is a scam. I feel that the company and the lending facility conspires together in order to rip good paying people off. I would like help in deal with these two companies.

We bought a chair for over $400.00 plus delivery fee. When they brought the chair to our home and set it up it sat low on the left side and when it is rocked in it makes a very loud popping sound. Also it slides on it's foundation from side to side. I am disabled and I feel as if the chair is actually breaking under me. It looks good but they brought me a broken chair. We have tried to resolve this issue with them every since January of 2019. But they will not even allow us to talk to a manager. Please help us to get our money back so we can buy a sturdy chair. Please and thank you.

I purchased the furniture on 2/20/2019. I was told it would be a few weeks till it was delivered. I stopped back in the store on 3/20/2019 to inquire about the delivery date. I was told one more week. It is now four weeks and still no furniture. Today will be 2 months and two days since ordering the furniture.

Went in to american freight on march 4 to purchase a bed and a mattress decided to finance. Guy attending me said that the bed color I wanted would have to be placed on back order and should be delivered by April 4th 2019 I signed documents with the expectation that my items would come in 4wks after april 1st I was told that because I financed the order was not place until april 1 and it would be 4 to 8wks. I called the finance company to inform them I had not received any merchandise and that I should not be charged I was told that I would have to cancel the contract and start the process all over again, so I decided to wait. On 4/20/19 still no bed I decided that I would have the mattress at least delivered spoke to the furniture company and informed them that I would like my mattress. I spoke with the manager (no one provided a name and one person refused to provide her name) she said it could be delivered today. At around 12pm delivery company arrived and stated it was $65 for delivery none of this was conveyed when I called. The delivery company only took cash and I only had a card. I called american freight back spoke with the manager again and stated that no one informed me that there was a delivery charge she informed me it was on my receipt. I informed her that I received my receipt over a month ago that that should have been something that was reiterated to the customer to insure delivery company was played and customer could receive their merchandise. This is poor customer service communication.

I have made several attempts to find out about my delivery status. My delivery was scheduled for last Sunday and I received a call Saturday confirming my delivery for Saturday NOT Sunday, however was told they didn’t have all the pieces to my furniture. I already made arrangements to be available for Sunday. I called several times throughout the week and no one could give me an answer and everyone said they would follow up and call me back but didn’t. I had to call daily sometimes more than once as when I’ve been put on hold no one came back to the line. I want to cancel everything and want my money back for the down payment. The only thing iI received was an email from the finance company for an upcoming payment! How can I be charged for something I never received OR can’t get an update or call back from anyone not even management.

Purchased recliner in Nov 2018 and it was delivered in December 2018. I paid cash for our furniture. Day the recliner was delivered, it was damaged. It had 2 small holes in it and I immediately called, reported it, and sent pictures of it to Jesus who is in charge of American Freight Furniture in ***, Tx. He unformed me they would replace it. I have been waiting months for this replacement. I have made a trip back to the store, he said when it came in, he would replace it. March I call, Jesus informed me he had gotten on in, but had to give it to a paying customer. I said excuse me, I paid cash for mine and waited over a month for the furniture to come and when it did, it was defective. I am still waiting on the replacement. I have spoken to Leslie several times requesting this be taken care of. On April 10, 2019 Leslie informs me there are in stock and I would have to pay another $100 for delivery. I told her I had already paid for delivery and it was delivered defective which was not my fault. I called The corporate office who informed me, it would be taken care of. Jesus called and said they would deliver my recliner April 11, 2019. On 4/11/2019 @ 3 PM, I called to find out how late they deliver. Jesus informed me he was delivering it personally that evening when he got off work 8PM as he couldn't pay someone to deliver it. As you can read it is now 4/12/2019 @ 12:03 AM and the recliner was never delivered. No phone call either to say he wasn't coming. I will again call corporate office. If isn't resolved immediately, I am left no choice but to file legal proceedings as I feel I am being completely ripped off.

AMERICAN FREIGHT FURNITURE sells inferior furniture that does not last and they do not back their product. WARNING do not buy their sofa and love seat sets. The cushions sag within a year and will cause back and hip problems. Customer service is horrible. Manufacturers don't stand behind their product.

Will never buy furniture here again nor would I recommend it to anyone. I ordered new couches here for my new home 3 MONTHS IN ADVANCE. Delivery date comes and I get a call stating that they don’t have the loveseat that I ordered -_-. Why wait until the DAY OF DELIVERY to tell me? I drive to store to try to figure something out and I’m given a smaller chair in replace of the sofa I ordered and no refund. Fast forward. 2 weeks later I noticed the couch dips in the middle when you sit on it. I file a claim like I was told to and was told that I would receive a response within 30 days. Here we are almost 2 months later and still no response. I called the store and was told I would receive a call back and never did, Called again and was told “all sales are final. I clearly will have to take this higher up.

They assured me no credit was needed, and that credit would not be pulled by the company they financed through. I told them I wasn’t even sure if I was going to use them they said just do the app in case I decided to that it would effect my credit. I took forever to do the application because I READ everything and no where even on the app does it say they’re going to pull.. NEVER agreed to have my credit pulled and guess what happened?! My credit was pulled found out the day I was headed back to the store to pick out the couch, bed, and table. I went right back home, shady right off the bat.

My springs in my mattress are popping and the bed is sinking which is giving me pain in my back. When we sit on our bed we sink because of the springs. I have emailed them twice on what to do and I never got a phone call or a email about it. I was told that there was a warranty but when something happens nobody wants to bother. I still have my receipt.

Beware!
Our salesman was nice but do not I repeat DO NOT finance thru them. You have 3 months to pay it off . If you don’t, they charge you $5 a day. In the past 5 months I have paid them almost 1,000 and my bill went down $35 . They don’t explain everything up front and they punch in your name on the computer for your receipt. So really you aren’t even signing for it. So for a $1500 couch I am paying 4,000 for it and the couch didn’t even hold up. I would never shop here again!

We purchased a sectional, ottoman, and the American Freight furniture insurnace on 08/18/2017. Our sectional obtained excuse cushing which lead to damages like rips and tear--making our sectional no longer functional. We submitted a guardian claim in November 2018; however, we had no respond from the store of purchase. We had e-mailed and left voice messages to the store of purchase to check on our claim status with no response. The website we filed the claim stated that a store manager will contact us regarding this issue, which is a false statement. I arrived to the American Freight store in person and the manager quoted saying to me that "that was from an act of God, we do not cover that". There is nothing in writing stating that the insurance we had purchased on 08/18/2017 is not covered by "acts of God". Our sectional and ottoman sustained excess cushing which lead to damages like rips and tears--which matches the list of what the insurnace covers. The manager continued to exercise religion to the conversation, which had nothing to do with my question. There is no customer service values at the *** FL store. At the same time, I requested a physical copy of the insurance cover and the manager handed me a guardian clam packet that showed nothing about natural disaster damages has the only exception to ther policy. I asked the store manager for the corporate office number and received the answering machine to their store instead, which I am pretty certain this store is not headquarters/main corporate office. This company appears to present false advertisement and religious discrimination to even mention the connotations of "God" to a answer a store customer question.

I Ordered a set of tables and 2 lamps over a month ago. I was guaranteed I would get everything within 30 days. I didn't receive the lamps and I had to call about the tables. I picked up the tables which are not very good quality but I guess you get what you pay for. They keep giving me one excuse or another about a truck coming in etc. It is well over the 30 days and I want my money back. I called but they say I have to talk to someone else and of course that person hasn't called me back. I don't want to have to go back in to the store, I want my money back!

Made a purchase last year and out of the box the couch was broken and did not operate correctly. After a month or 2 finally got my replacements. And a few months later the couches starting falling apart . Poor crafmenship, below standard building materials. Submitted a manufactured warranty, they stated that I would get and answer within 30 days. It has been 35 days and nothing so far. When I call the store, the store owner/manager give me a terrible attitude and tells me that we are in tax season and that will take longer than 30 days. Now I have to sit in broken and inoperable furniture after paying $2,500. Worst furniture store I have ever purchased from.

Hello,
This matter concerns the poor customer service I received during and after my purchase on December 24, 2018. On the said date, I visited the Trussville store to purchase a mattress set. Once we got there, I made the decision to also purchase a bedroom set as well. During my visit, I noticed the staff was stretched thin and was unorganized. It took me over 2 hours to purchase a mattress and bedroom set. The store manager, Rodney, was not fully aware of what items were in stock. It seemed like every time we chose a set he would say, "oh we have it in-house", but 30 minutes later he would say no we do not have it. So we would have to start our search all over again. Every time we chose a set either a nightstand and/or mirror would be missing or the item would be damaged. When we finally found a complete set he returned from the back to tell me the headboard had a few scratches on it and the bedrails seemed to be missing; however, he would give me small discount ($80) and send me home with some temporary rails. Before I left the store, Rodney informed me that he would notify (after he returned from vacation) me when the correct rails are received. Since never called me as he promised, I ended up having to call him instead. When I spoke to him around the end of January 2019, he told me that the rails were in-house and I could come pick them up. When I picked them up on that following Sunday, I noticed the box was extremely tall for full size rails. I asked if the rails were the correct size and he reassured me they were the correct size. Well, when we tried to put them on the bed on March 15th, we noticed the rails were for a queen size bed and not a full. I called back to the store and spoke with Carli who tried to resolve the issue by offering to order the correct rails and a $100 store credit. She advised me that I would have to come pick them up. I told her I refused to drive another 40 minutes to sit and wait while the search for the rails and get it wrong again. I told her they should have them delivered at Rodney's expense. Carli stated that's not possible since deliveries are made by a third party vendor and the customer is responsible for paying the delivery cost(s). I told her to have Rodney call me since all of this is his fault and I shouldn't have to keep fixing his issues. Carli stated she will give him the message. As of today, I have not heard from him or anyone from the store. I will never purchase another item from your store and I am definitely going to share my experience with others. I've purchased furniture from other stores and has never been treated so poorly. At this point, someone from the corporate office needs to contact me regarding resolving this matter before I make my last payment on May 2, 2019.

I purchased a mattress on 02/02/2019 and was told that it was under a 10 year warranty. I spent hours in the store and even came back to store to lay on several beds. I live less than 3 miles from the store and felt 40.00 was to much to pay to have item delivered. I picked up my mattress and paid the man 20 to bring to my home. I notice that the mattress had lumps and dents the 1st week. because I had 3 mattress covers on my bed I stripped them off one at a time. I finally laid on the mattress directly and felt the uncomfortable feeling. I called and spoke with Carlos who informed me that I could get a mattress delivered to me for 20.00. I wasn't happy with that because I'm a senior citizen and have a fixed income and don't have money to just give away. I paid to have a defective mattress delivered to my home and now they want me to pay again to have it redelivered. I have called and spoke with several people including a Nicolas who says he is part manager. They all told me that all had to be done is for me to file a claim and a new mattress would be delivered. They would not take the mattress back. I could keep it. I was being given 3rd party info where the person was asking Ronnie a manager and they all said the same thing. I spoke directly to Ronnie and he ask me to come by the store and he would take care of me. When I get to the store and I spoke face to face to Ronnie he now is telling me that I would have to bring the old mattress back in order to send a new one out.. I advised them that I did not have a way to bring the mattress back. I asked them if they can bring out a new mattress and pick up the old one to bring back to the store. I was told no I would have to bring it b back before they could send out a new mattress. All of the information is new information once I arrived to the store. I asked for a refund of my money because I paid cash for my purchase.It looks like I'm being punished for a bad purchase. I either have to pay to bring bad item back and pay to have redelivered .I have been promised a call back and no one is calling me. I am the person to call for an update. This has been the worst customer service I have ever experience. I really just want a total refund. I don't like spending my money where the service stinks.

I ordered furniture from this store a month ago and I still haven’t received my furniture they keep telling me that the items I ordered and payed for aren’t in the store when I went to the store picked out what I wanted payed for it left the store with the paperwork stating the items will be delivered on a certain date which I also payed for still nothing. I called several times and I keep getting the run arounds about when the furniture will be there or delivered to my home. I will never purchase from this store again. Horrible service.

I purchased a bedroom set on September 28, 2018. On February 5, 2018 the bed collapsed, the wood that supports the mattress broke.