American Freight Furniture and Mattress

On Saturday October 27, we visited American Freight to make a furniture purchase I schedule delivery for the next day Sunday I paid for all of my furniture in full and was told that delivery would cost $in cash to given to the delivery guys On Sunday I paid the delivery guys and they tried getting my furniture into the house and it turns out that the furniture did not fit I was then told I would have go back to American Freight and select furniture that would fit the delivery guys measured the entrance and assured me that the next furniture I select would fit into the home The following day Monday I went to American Freight and was showed the furniture I was able to select from so I selected from the selection that I was shown and told that would fit through the entrance On Tuesday the delivery guys arrived and I was charged a second fee for the delivery of $in cash however the furniture did not fit through the entrance I told the delivery guys the furniture

I visited the Peachtree Corners, GA location on 6/24/ I needed a bed to be delivered to my son in Blacksburg VA by 7/1/ The rep told me it couldn't be delivered until end of July I explained my son was moving into his new apartment on the 1st and my purchase was dependent on their ability to deliver the furniture by that date or soon after
The rep called the Roanoke store and (according the rep) was informed they had the bed on order and would receive it in the next order They couldn't make the delivery by 7/but would have it delivered no later than 7/ I told them that was still too late and I wanted to check some other stores out before making a decision They discounted the delivery fee in order to get me to make the purchase
As of 7/7, I still hadn't received a call about delivery I called Peachtree Corners and was left on hold so long I hung up When I called back they placed me on hold again I called Roanoke and was told they have no idea wh

My husband and I purchased a whole living room setRecliner, loveseat, two end tables, and coffee tableIt was made clear at the time of purchase that we needed the furniture before the new yearWe even we so far as to offer to pay full price for the display couches and were denied because, “they could sell of those couches before they even get them restocked.” Well we decide to order the couches when we were assured that they would be delivered in two weeksWe call after two weeks and we were told that it was running behind and that we would have it bythe 1st for sureNOW I just called the day after Christmas as I need to have the couches by the new year and the manager says that the date of delivery is now moving even further again!, to January 15thI expect when I spend $with a store that they can atleast own up to there side of the contract of saleI would never come here again after I cancel my order

We purchased two couches and some other furniture from American freight in February 2016, when we bought it we purchased a five year warranty on the couches We contacted them in June of about one of our couches that the frame seems to be broke and I accidentally burnt a hole in it which our insurance covers rips,burns or and damageAmerican Freight put us through to the third party insurance company which helped us as far as they could and told us we have to go through the store and speak with the insurance specialist Which now we have sent many emails and called plenty of times and everytine the guy is not there or on vacation and never comes to a solution We contacted them about two weeks ago and said we have waited long enough and we are about to go through the better business buroughThey emailed back and said they will contact there factory to send us a replacement couch and then contact us back We still have not heard anything back

Went to the store to get a mattress setBefore we went my wife called and confirmed that they did have the set we wanted at the price advertisedIt’s a minute drive for me so I wanted to make sure they had the set we wantedMy wife called one more time and spoke with a different person and they confirmed they had the setUpon arrival they immediately knew who we wereThey then told us what direction to go to get itminutes of looking for the sales guy shows up and says that they don’t have itMy wife says we just talked about this on the phone and you said you had the setHis reply was “let me get my manager”He left and came back with the stock lady.(not the manager) she then says we can sell you this set right here(This set was triple the price of the set we wanted)The lady was very rude about the whole situation and presses us to buy the more expensive setWe bought nothing from them and never will

Paid for a mattress set on September guaranteed within days and no call no show and won’t return my messages to corporate

My wife and I bought a $sofa set from American FreightWe called the store in late May and they told us that all furniture in their store was MANUFACTURED IN THE US The sales repalso told us this informationWe bought a "Standard" sofa set and when it was delivered the boxes were very clearly marked MADE IN CHINA
The company LIED to make the saleThe furniture is not holding up well and it is only month old

Paid for a mattress set on September guaranteed within days and no call no show and won’t return my messages to corporate

On April 20, my husband and I purchased over $worth of furniture from American Freight in Mobile, ALSome pieces arrived that Saturday (although, despite multiple calls to the company, no one could give us an estimate on a time)Movers put a hole in our couchThis was replaced the next day luckilyWe were told some more pieces would be coming in the next week from Pensacola (an hrs away)No one called and no furniture cameWe placed multiple phone calls with no success, and despite multiple requests for a store manager to call, no one didWe finally physically went into the store (Saturday, 5/13), where they told us some pieces were finally on a truck and should arrive last week (delivery on Saturday, 5/20)The dresser was damaged - movers stated they should have never put it on the truckDuring all this time, no one could tell us where our master bed wasI finally as able to contact the store manager today (who told me that he has hundreds of complaints and he is bu

On Mar 4,I bought my furniture from American Freight I was lied to from the beginning from sales agent TreneiceI picked out my sets of furniture It all came out to be 2,I told sales agent meet me half way with the and you have a dealShe then went to her manager Eddie he came back and told me he will give me everything for I was pleased and happy they worked with meThey promised me delivery next day the but I would need to wait for ottoman and bolden setIt would take up to days When everything got delivered I was missing itemsI shortly realized how the sales agent and manager met me half way is because they removed items off my bedroom set I was shocked and disappointed I was ripped off like that after spending all this money with a company I called and spoke to a manger named Tom which is no longer there and I wanted to return everything he told me he would add my pieces to the work order and he was sorry, so when my next shipment came in the

I put $down in cash to hold an item but then I found out that I don't need the item and less than 24hrs I go back to get my refund and they say I have to wait two weeks for a check and that policy isn't printed any where in the store or on the receipt I was provided with I called the cooperate office and spoke with Belinda that gave me Doug T*** the VP number ###-###-#### to Call about a cash refund he approved the refund but the Customer service Rep Marco said they didn't have $I'm the store as of 1140am on Wed 03/28/to give to me .I had to sit around and wait until they had it .I saw with my own eyes two transactions and I know they have the money he's just trying to make me wait .Because I wanted my money back

Check mailed from corporate office 1/11/in the amount of $and $must go back on his ***....please have customer go back into the store to have card swiped for this refund

We purchased a mattress from American freight July 1st, Now we have come to realize that our mattress came with bed bugsWe have had to now pay an exterminator $to treat our house for bugs and American freight is refusing to take this mattress that has a warranty backOr at least refund us the money we paid for the mattressThey haul old beds and furniture away in the same truck they use to bring the new beds and furniture inThis has to be a health code violation it’s disgusting

On Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in North Charleston, SC and our salesman was Randy We purchased the a Flannel Espresso sectional couch (pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409) At the time of purchase, we did not have a home yet as we had just moved to the Charleston, SC area from the DC Metro area Randy assured us that once we found a home, please contact their store to setup delivery of the furniture, which we did The day of the delivery, I called the store as the driver had not arrived at the specify time The lady on the phone seemed put out to have to even talk with me Thankfully the furniture did arrive and the delivery driver and his helper set the furniture up The delivery driver noted a hole on one of the sections of the couch He made noted of it, I snapped a photo, and he said he would notify the store of the

• I purchased $3,worth of furniture from the Northfield office in February, 2017;
• I contacted *** *** which had an advertisement in the American Freight store for his delivery and set up businessHe is a uninsured subcontractor for American Freight - wasn't aware of this until I spoke with his insurance agent to file a claim;
• He was supposed to be at my apartment to deliver and setup all furniture between & PM
• He then called me @ and told me he was behind and would give me $off my delivery fee
• He then called me back @ 5:and told me he’d give me $and that that was the best he could do and that would be the most his “superior” would offerI told him he had no superior, this is his businessHe then told me he’d be at my home by 6:
• 7:he arrives delivers the furniture
• The table I purchased for $442:
o *** used the wrong nuts, bolts and screws and stripped the bolts and screws
o The table was completely dinged and nicked up (pic

Customer is coming into our store and reselecting different chairs

The receipt given to this customer was a small receipt spit out by our credit card machine right after her card was swiped for a refund. This piece of paper this customer is talking about is her purchase receipt. Credit Cards take anywhere from to days and Debit Cards can take up to to days to be refunded depending on the customer service. Have the customer call her service and give the authorization number on her refund receipt so the service can find the ping

This customer became elevated because he could not get his mattress for $49.00. He developed an attitude and became increasingly disrespectful and noticeably aggressive! His behavior was so frightening our staff ask him to leave! American Freight gave this customer a $
mattress for $98. American Freight's security cameras were studied by our security AND SHOW NO SHOVING, NO SNATCHING OF PAPERWORK BY OUR EMPLOYEES. In fact this complaint is filled by elevated non factual accounts that have been heightened all due to the fact that customer could not get his mattress for $49.00.This customers radical behavior will not be tolerated by American Freight ESPECIALLY IN OUR STORE and we will no longer due business with *** ***!!

I ordered a sofa and love seat back in FebruaryOnce delivered I discovered it started ripping at the seamsI called and the Store Manager stated that since I was within my days, they could replace itThe first replacement had staples coming out of the back of the love seat and a rip on the sofaI called immediately and was promised a replacement and they would call when it came itThird replacement came with only a love seat with staples coming out of the back but no sofaI called and left several messages but did not get a response until I said I was going to write a review on the Revdex.com website I was promised only 1/of what I paid if I kept the furniture or replacement for the 4th time because they said I had "used" it for monthsFunny because the months was from my waiting to get them to ship and deliver my replacementsI will never, ever buy from them again and will steer everyone I know to stay awayThis was a sad state of affairs for meThe whole experience lasted until June 30, :(

Please have this customer give us more info:
SALE #
STORE WHERE THEY BOUGHT
THE NAME ON THE RECEIPT