American Freight Furniture and Mattress

Revdex.com:
I called the store. I received the replacement Sofa today with very minor damage. It's
such a shame they wouldn't work with me until I filed a Revdex.com Complaint and a Complaint with Attorney Generals Office. Great treatment for a Loyal Customer and Disabled Veteran. Shame on them!

Regional Manager has made several attempts to contact the customer to get it resolved and they are yet to call me back. Not sure what else I could do at this pointLeft messages no call backs to this date!! HAVE CUSTOMER CALL IAN O*** AT *** *** ***

Sofa is very badly built & AmFreight is being very slow in supporting their year warrantyThey did replace the "first" sofa, but, the replacement is worseIt's a recliner & the center cushion is protuding past both footrest with 3/" staples protuding, "I bent them down", to reduce damage to both recliner & personal injuryThey keep giving me a run around for almost months now

I WAS NOT OFFERED A FREE UPGRADE ON A DINNING TABLE SETI WENT INTO AMERICAN FREIGHT AND ASKED IF I COULD PICK OUT ANOTHER TABLE BECAUSE I DID NOT WANT THE SAME THING TO HAPPEN IF I CHOSE THE SAME STYLE TABLEMANAGER AGREED AND AFTER WAITING FOR MINUTES FOR ASSISTANCE, I CHOSE A TABLE THAT WAS $LESS THAN THE ORIGINAL TABLE COSTI ALSO KEPT THE ORIGINAL CHAIRS THEREFORE I DID NOT RECEIVE NEW CHAIRSTHERE WAS NO UPGRADEIT WAS A DOWNGRADEI WAS TOLD THAT THE $WILL BE A STORE CREDIT AND CANNOT BE GIVEN TO ME ANY OTHER WAYSUSAN B*** REFUSED TO GIVE ME THE $CREDITSHE SAID THAT SHE, "I WILL NEVER GIVE YOU THAT CREDIT IN A CHECKYOU WILL HAVE TO USE IT AT THE STORE." I SAID THAT I WILL NEVER PURCHASE ANOTHER ITEM IN THE STORESHE THANKS," THANKS FOR YOUR OPINION".I WAS NOT EVER OFFERED FREE DELIVERYON MULTIPLE OCCASIONS, THE MANAGERS SAID THAT THEY WOULD NOT PAY FOR DELIVERY BECAUSE THE DELIVERY COMPANY WAS A INDEPENDENT COMPANYI DID NOT FEEL THAT I SHOULD HAVE TO PAY $FOR A WARRANTY ITEMI PAID THE DELIVERY FEE TO RECEIVE MY ITEMS WHEN I BOUGHT THEMAFTER MULTIPLE CONVERSATIONS ABOUT THE SHIPPING COST, THE MANAGER AGREED TO PAYDELIVERY WAS SUPPOSED TO BE ON FRIDAY 03/23/THE DRIVER DID NOT SHOW - AMERICAN FREIGHT SAID THAT DELIVERY WILL BE ON SATURDAY 03/24/- THE DRIVER DID NOT SHOWON SUNDAY 03/25/AMERICAN FREIGHT SAID THAT THE DRIVER WAS AT THE STORE AND SAID THAT HE WOULD DELIVER FIRST THING ON MONDAY MORNINGIT WAS DELIVERED "DAMAGED" AT 9:AM MONDAY 03/26/18. ALSO THE DELIVERY DRIVER BROKE MY GARDEN LIGHTS IN FRONT OF MY HOUSEHE OFFERED MY HUSBAND $(TWELVE DOLLARS) CASH TO PAY FOR THE LIGHT. AMERICAN FREIGHT TOLD ME THAT THEY ABSOLUTELY WILL NOT PUT THE TABLE TOGETHER NO FREE ASSEMBLE WAS MENTIONED. I PERSONALLY PUT THE TABLE TOGETHER MYSELFIT TOOK HOURS TO PUT TOGETHER ALONE. AFTER MY COMPLAINT TO THE CEO OF AMERICAN FREIGHT AND COMPLAINT TO THE Revdex.com THE MANAGER AT AMERICAN FREIGHT CALLED AND SAID THAT THEY WILL CREDIT MY DEBIT CARD $TO PAY FOR MY LIGHTS THAT THE DELIVERY DRIVER BROKEI ASKED ABOUT THE STORE CREDIT AND HE SAID THAT CORPORATE DID NOT SAY ANYTHING ABOUT THE CREDITI ASKED HIM TO PLEASE FIND OUT IF I CAN GET MY CREDITHE CALLED BACK HOURS LATER AND TOLD ME THAT HE WILL CREDIT MY DEBIT CARD FOR THE CREDIT OF $I AGAIN GAVE MY DEBIT INFORMATION AND HE SAID THAT IT WILL TAKE 3-BUSINESS FOR MY ACCOUNT TO BE CREDITED. AFTER CALLING ABOUT THE NEW TABLE BEING DAMAGED, MELVIN (AF MANAGER) & JUSTIN (AF MANAGER) DROVE JUSTINS PERSONAL VEHICLE TO MY HOME ON WEDNESDAY 03/28/AT 8:00PM TO BRING ANOTHER TABLEMELVIN AND MY HUSBAND TURNED THE TABLE OVER, I UNSCREWED THE BASE FROM THE TABLE TOPMELVIN AND JUSTIN UNBOXED THE NEW TABLE TOP, BROUGHT IT INSIDE AND I SCREWED THE TABLE BACK TOGETHERMELVIN CONTACTED JOSH (MANAGER) AND OK'D THAT EVERYTHING WAS GOOD TO GOI AGAIN APOLOGIZED TO BOTH MEN AND OFFERED THEN WATERSTHEY PICKED UP ALL OF THE TRASH FROM THE BOX AND LEFT.AMERICAN FREIGHT NEVER NEVER NEVER OFFERED $COMPENSATION AND NEVER OFFERED FREE ASSEMBLE AND NEVER OFFERED FREE DELIVERY. HOWEVER, AMERICAN FREIGHT DID GIVE ME AND MY FAMILY A LOT OF ANGUISH AND UNSATISFACTORYTHE TROUBLE FROM AMERICAN FREIGHT HAS CAUSED ME ANXIETY AND MIGRAINES. ALTHOUGH I CAN SAY, AT SOME POINTS MY ANGER DID GET THE BEST OF ME, BUT I APOLOGIZED TO EVERY SINGLE EMPLOYEE THAT I SPOKE WITHAMBER, MELVIN AND JUSTIN WERE VERY PATIENT AND HELPFULSUSAN AT THE CORPORATE OFFICE HOWEVER, WAS BY FAR THE MOST UNPROFESSIONAL PERSON THAT I HAVE EVER COME IN CONTACT WITHI NEVER USED FOWL LANGUAGE TO ANYONE IN THE LOCATION EITHER IN PERSON OR ON THE PHONE.I AM SATISFIED THAT I WAS ABLE TO GET A TABLE THAT WAS NOT BROKENI AM NOT SATISFIED WITH THE SERVICE THAT I RECEIVEDI WILL NOT RECOMMEND AMERICAN FREIGHT TO ANYONE THAT I KNOW. AS A MATTER OF FACT I WOULD DETER THEM FROM EVER GOING THERE. I FEEL THAT THIS RESPONSE FROM AMERICAN FREIGHT IS 100% INCORRECT AND IT WAS NOT REPORTED BY SOMEONE WHO WAS FAMILIAR WITH THE SITUATION.$FOR LIGHT THAT A DRIVER BROKE$FOR MY STORE CREDIT THAT WAS MY MONEY TO BEGIN WITH THIS IS NOT COMPENSATION.I WOULD LIKE A FORMAL APOLOGY LETTER FROM SUSAN BELTRAN FOR THE DISRESPECT THAT SHE GAVE TO MEI AGAIN I HAVE NEVER BEEN TREATED LIKE SHE TREATED MEAND AS A PROFESSIONAL IT IS HARD TO BELIEVE THAT SHE HOLDS A MANAGERIAL POSITION WITH THEY TONE AND ARROGANCE THAT SHE POSSES.
Regards,
Toni Alexis

I am rejecting this response because:
Regards,
*** ***They brought us another set and it wasn't the set we inspected last night the manager has a bad mouth cussing and carrying on so I think we will just get a full refund I've never had any trouble with them until know

I am rejecting this response because: a credit does not satisfy the treatment I received from this companyThey sold my couch after I bought accessories for this
furniture that cost more than they offeredThis is poor customer serviceLet alone the other complaints they have against themThey should not be allowed to operateI have the original layaway order and the second one they rigged up to cover up my original orderI need a better offer to relieve the pain and suffering I receivedI am years old and have never been treated so badly by a businessAnd they say I still owe them They owe me!Regards,
*** ***

Their Response is Not True! They Advertised in their Commercial that the Piece Packages Started at $So we were interested in the the Piece Set that was Shown on TvWhen a Company Advertises a Certain Item or ItemsIt's what is on a Sales ad and or TV CommercialWe have a Picture of the Piece Set that we Wanted for the Advertised Price of $We wanted the Same Exact Set that they were Offering for this Price, Not another set that was Shown to us by the Manager We had a Picture with the Item of their Commercial When a Company Advertises something at a Special Price and they Refuse to Sell it at this PriceIts Called " Advertisement " The Sales man even Admitted to us that they just did it to get Customers in thd StoreWe told him that is Lieing and Deceiving people and it's WrongTy had Nothing to SayThey Never once offered to Work with us or Discount anything at allThey just didn't careThe Heat in that Store was Unbarable We were Sweating and was very hard to BreathAll we wanted what we Saw in their Advertisement at the Price they were Offering it for and they Refused to sell it to usThe Manager even said that they have a lot of Stores .and we said what does that have to do with what we wantHe couldn't give us a Straight answerWe were Givin the Runaround from the Beginning and they did Not try to keep us as their Customers They Just did Not CareWe give them a Zero from 1-5! We will be telling our Friends and Family to Stay away from this Company as they Lie to People and what they AdvertiseIs Not True..You can't Run a Business by Lieing to anyone to make a DollarIt's Wrong! All we wanted was Satisfaction and Unfortunately We were Lied too and deceived by this Company They Lost our Trust and Business!

April 14th or 15th me and my wife went to American Freight located in Pensacola FL( mobile Hwy) and spent over dollars cash on new furniture for our new homeWe purchased furniture protection plans on all the items we purchasedWe less than a month later the living room chair was coming apart at the seamsWe called and reported this issue the beginning of MayThey made us send in photos and told us it would be about weeks before it was replacedIt's now August 1st and nothing has happenedWe have called home over and over and where told they could do nothing at the momentWe asked for a refund or a replaced chair because we have had family here for the 4th of July and my wife's birthday gathering is Aug5thIt's very embarrassing We called the home office and where given a regional manager number in which we have called and left over messagesNobody has returned one! We are tired of the run around and want either a new chair or our money!

American Freight has swapped the sofa out twice for them and just brought back the loveseat yesterday and issued a full refund for it. The loveseat was returned and refunded. Customer has no interest in returning or refunding the sofa

We purchased two couches and some other furniture from American freight in February 2016, when we bought it we purchased a five year warranty on the couches We contacted them in June of about one of our couches that the frame seems to be broke and I accidentally burnt a hole in it which our insurance covers rips,burns or and damageAmerican Freight put us through to the third party insurance company which helped us as far as they could and told us we have to go through the store and speak with the insurance specialist Which now we have sent many emails and called plenty of times and everytine the guy is not there or on vacation and never comes to a solution We contacted them about two weeks ago and said we have waited long enough and we are about to go through the better business buroughThey emailed back and said they will contact there factory to send us a replacement couch and then contact us back We still have not heard anything back

On 02/23/ approx3:45pm I paid off my entire balance of 2,in order to obtain same day delivery according to the warehouse advertisements in tv commercials and websitesWell it did not go accordingI was told after paying that due to the time of payment Imy furniture will be delivered tomorrow; which I had agreedOn The following day 02/24/approxI called to inquire the time frame of the delivery of my furniture? To be told that delivery takes place from from 1-4pm4:I placed the second call to inquire about my furniture; but this time to be told that I was told by Female sale lady that refused to give me her name when asked, that "my delivery was pushed back due to you not answering the phone when I called you at 8:am ." I told her that no time no one has called me that I'm currently applauded of her current statement due that I had called earlier several times inquiring about the delivery of my furnitureShe started to become unprofessional and hostile so I d

have bought all of my items from the store from the past years I go to use one of my warrantees they will not honor itI have tried to call and submit claims for the past two years I even had proof in my email stating so they told me they have never had a claim from methey were very rude very unacceptable experience I have been tossed back-and-forth for the last year over this finally I called corporate and they called me a liars told me I made the whole thing up, said I never purchased the warranty and hung up on me! My bed is sagging, the fabric is tearing apart, inside of the mattress were dead bugs (who knows what kind) very poor furniture so now I purchased this warranty and nothing can be done what a waste of $500, how does my warrenty just disappear? It's in my receipt! when I submitted my photos of my bed the manager told me everything was covered it clearly was a manufacture glitch and that I should be hearing from them soon I've called every month for the past year a

I bought a sectional couch from american freight in February of The furniture that I bought was infested with bed bugsI tried to call and talk to someone about this issue and I was basically dismissed about the issueI paid close to $for this furnitureAnyone that I speak to at this furniture store blows me off and insist that I was the cause to the infestationI have had the furniture treated with heat to kill them but to no avail it didn't workNow I'm in the process of getting the furniture chemically treatedWhich will take three weeks to complete(They have to come one a week for three weeks) I bought bedroom furniture from another place and it is not affected by bed bugsThe problem stems and was started with the couchI did not have an issue with bed bugs before the furniture was deliveredThe biting of these bugs started immediately but because the furniture came from a warehouse I assumed it might be spiders or some other form of insectBed bugs was the

purchased a mattress on 11/5/ for $and the price was advertised as eachbox spring and mattress for Salesperson said it was for Queen only and we needed King Mattress onlyOn 11/6/we went on website and price was each for kingWe contacted J.T who said he was a manager and ask for refund since it WAS for kingHe said it was for each piece pricing box spring at since it has separate parts to itThis is very deceptive because you cant use half of a box spring for a mattressMark said 1/of box spring is and the other half is then and only then is the mattress That's like selling mattress for price but saying stuffing and springs to make mattress is additional priceThey should not be able to advertise falsely or bait and switch I should be refunded $because and is I paid

We just purchased our mattress on August 6, from your Pittsburgh - (Store #23)We also got the mattress cover for $which guarantees a full year warrantyThe mattress is already sinking on both sides of the bedIt has a hump in the middle of the bedWe sent two emails (8/and 8/19) with pictures requesting a refundNo responseAug we go to the store for info and speak to two managersWe are told they "we're gonna get back but hadn't had a chance." We were told we need to measure the impressions and they would help if the impressions were 2+ inches or moreI explained that's not what was explained when we purchased the mattressThey gave a well scripted explanation about some mattresses having defaults as they sit in warehouses and we probably got oneOn 8/we received an email explaining how to measure the impressionsAug we have sent pictures with measurements and again requested a refundWe have since read reviews on this bedding manufacturers and Ame

I originally bought a matress from the Altoona, PA Plankton Rd store and after a few months it sunkThe store did a swap out but I had to pay another delivery charge of $The factory ended up overstuffing the swap out mattressthat was from the Rodi Rd storeThe Rodi Rd store said they would change it out for another mattress that will work for me since I have arthritis in my backI am having to pay more for the mattress and on top of it another $delivery chargeI was informed everything was taken care of and that would be delivered on September 18th When I called to check to see where my mattress was the Rodi Road store told me that they were not even informed that there was supposed to be a delivery so they scheduled it for today Tuesday September 19th When I call to check to see when my mattress is being delivered today I was told that I did not answer the phone call I clearly called them back and they refuse to answer their voicemailI was then told that

THIS PLACE HAS BED BUGS!!! YES BED BUGS They just sold a mattress to my son and his GF $for mattress and box spring They got it home to the newly remodeled house and days later they were bitten no less than times by bed bugs We found them in and on the mattress and box spring that morning They are disgusting They called the store and the store said to bad so sad, we have your money there is nothing we will do DON"T buy anything from these crooks They just would like to change out the mattress and box spring for something new The store will not do it They spent money to stay in a hotel when they had the house sprayed, they did not get any bites for a week They purchased one of these mattress protectors to keep the bugs in, sprayed again Stayed there one more night, They were bit up again when they woke up My hope is we can somehow get them out of the house DON'T buy anything from this dirty nasty place I have been told, what places like this do, is buy used mattress and repackage them as new That is the only way this mattress could have gotten bed bugs unless it got them from their storeIf that is the case, every piece of furniture in the store would have bed bugs in it DO YOU want to take that chance? PLEASE share this post so people won't spread BED BUGS to everyone in TOPEKA

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not completeI have now made my 3rd payment upholding my end of the agreement yet I am still without my complete orderMy last delivery (trip number by the way) was 3/(trips in one day mind you) which was a disasterI was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder chairsThey gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled)So now they say sorry we only have chairs, remember there were supposed to be In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechlessI tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't

We purchased a mattress set, including a cover that we were told we had to buy to activate the warranty through them, on 9/17/ Around Christmas time we noticed that the mattress was beginning to sagOn 2/15/my husband contacted the store in *** to start the process of filing a warranty claim, and after talking to the manager of the store to find out what was needed he emailed them both a message with our complaint, and three additional emails showing the sagging of the mattress and the tags attached to the mattress We were told that it would take 4-weeks to look into our warranty claim and get back to us By the end of April we had heard nothing despite several calls to the store, and promises that the manager would call us back with info on our claim Finally on 5/5/after several persistent calls we spoke with the manager of the store, who indicated that the claim had been filed with corporate We insisted that he provide us with the number and a name with so

this store is the worst furniture store I have ever been in the service is poor they took a payment from me which I was told it would secure my furniture once they had received it in there warehouse when I called to see if it had came in they told me it was sold and my refund will take 14-days for them to cut me a check when I paid with cash poor customer service beware this place is bad business