American Freight Furniture and Mattress

April 14th or 15th me and my wife went to American Freight located in Pensacola FL( mobile Hwy) and spent over dollars cash on new furniture for our new homeWe purchased furniture protection plans on all the items we purchasedWe less than a month later the living room chair was coming apart at the seamsWe called and reported this issue the beginning of MayThey made us send in photos and told us it would be about weeks before it was replacedIt's now August 1st and nothing has happenedWe have called home over and over and where told they could do nothing at the momentWe asked for a refund or a replaced chair because we have had family here for the 4th of July and my wife's birthday gathering is Aug5thIt's very embarrassing We called the home office and where given a regional manager number in which we have called and left over messagesNobody has returned one! We are tired of the run around and want either a new chair or our money!

I brought a sofa & love seat set from this company on 3/28/ Upon purchasing it, I was talked into purchasing their guardian value plan that guarantees repair on fabric, leather/vinyl, wood & hard surface for years after purchase Today, November 17, 2016, I filed a claim because the wood on the arm on my sofa/love seat is starting to sink down, I have a rip on the love seat, & stains that I was told at the time of purchase, my guardian value plan would cover Well I was told today that the warranty only applies to fabric only There is no way on God's green earth, I would have paid $for a warranty that only covers fabric I only had this set for year & it's already breaking down on me & now, I find out that my warranty isn't worth the money I paid for it So I am a unhappy customer because I feel I was lied to to purchase this warranty plan that really doesn't cover anything

We purchased a mattress from American freight July 1st, Now we have come to realize that our mattress came with bed bugsWe have had to now pay an exterminator $to treat our house for bugs and American freight is refusing to take this mattress that has a warranty backOr at least refund us the money we paid for the mattressThey haul old beds and furniture away in the same truck they use to bring the new beds and furniture inThis has to be a health code violation it’s disgusting

Paid for a mattress set on September guaranteed within days and no call no show and won’t return my messages to corporate

I am rejecting this response because: a credit does not satisfy the treatment I received from this companyThey sold my couch after I bought accessories for this
furniture that cost more than they offeredThis is poor customer serviceLet alone the other complaints they have against themThey should not be allowed to operateI have the original layaway order and the second one they rigged up to cover up my original orderI need a better offer to relieve the pain and suffering I receivedI am years old and have never been treated so badly by a businessAnd they say I still owe them They owe me!Regards,
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My wife and I bought a $sofa set from American FreightWe called the store in late May and they told us that all furniture in their store was MANUFACTURED IN THE US The sales repalso told us this informationWe bought a "Standard" sofa set and when it was delivered the boxes were very clearly marked MADE IN CHINA
The company LIED to make the saleThe furniture is not holding up well and it is only month old

Purchase the mattress on June 29, from the beginning they give me the wrong mattress I paid for a beauty rest and they give me a Excelsior Queen mattress the coouple night & lay on it, it was laid in note an a the bed make noise when you turn on itIn the morning when you get up the same place you laid their is a hole in there I call several time no one give me a good answer they keep giving me the run around and no good answer I need my money back will not buy nothing more from themSo disappointment not a good sale & business place

On April 20, my husband and I purchased over $worth of furniture from American Freight in Mobile, ALSome pieces arrived that Saturday (although, despite multiple calls to the company, no one could give us an estimate on a time)Movers put a hole in our couchThis was replaced the next day luckilyWe were told some more pieces would be coming in the next week from Pensacola (an hrs away)No one called and no furniture cameWe placed multiple phone calls with no success, and despite multiple requests for a store manager to call, no one didWe finally physically went into the store (Saturday, 5/13), where they told us some pieces were finally on a truck and should arrive last week (delivery on Saturday, 5/20)The dresser was damaged - movers stated they should have never put it on the truckDuring all this time, no one could tell us where our master bed wasI finally as able to contact the store manager today (who told me that he has hundreds of complaints and he is bu

On Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in North Charleston, SC and our salesman was Randy We purchased the a Flannel Espresso sectional couch (pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409) At the time of purchase, we did not have a home yet as we had just moved to the Charleston, SC area from the DC Metro area Randy assured us that once we found a home, please contact their store to setup delivery of the furniture, which we did The day of the delivery, I called the store as the driver had not arrived at the specify time The lady on the phone seemed put out to have to even talk with me Thankfully the furniture did arrive and the delivery driver and his helper set the furniture up The delivery driver noted a hole on one of the sections of the couch He made noted of it, I snapped a photo, and he said he would notify the store of the

Customer has been refunded. Told customer to dispose of the chest if she would like. She said she understands things are defective they just didn't think it was worth bringing back to which we agreed

Purchased furniture from there yesterday, April 3, @12: Signs all over their store says same day deliveryWe asked, they said yesOnce we checked out, that changed and wouldn't be delivered till the next morningOk...so Was suppose to be delivered today, $charge and it is still not deliveredIt is now 7:00pm on the morning it was suppose to be deliveredTalked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yetNo one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have days to get us 'out of stock items', which we did NOT know was out of stock in the first placeCorporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to h

We purchased a mattress set, including a cover that we were told we had to buy to activate the warranty through them, on 9/17/ Around Christmas time we noticed that the mattress was beginning to sagOn 2/15/my husband contacted the store in *** to start the process of filing a warranty claim, and after talking to the manager of the store to find out what was needed he emailed them both a message with our complaint, and three additional emails showing the sagging of the mattress and the tags attached to the mattress We were told that it would take 4-weeks to look into our warranty claim and get back to us By the end of April we had heard nothing despite several calls to the store, and promises that the manager would call us back with info on our claim Finally on 5/5/after several persistent calls we spoke with the manager of the store, who indicated that the claim had been filed with corporate We insisted that he provide us with the number and a name with so

THIS PLACE HAS BED BUGS!!! YES BED BUGS They just sold a mattress to my son and his GF $for mattress and box spring They got it home to the newly remodeled house and days later they were bitten no less than times by bed bugs We found them in and on the mattress and box spring that morning They are disgusting They called the store and the store said to bad so sad, we have your money there is nothing we will do DON"T buy anything from these crooks They just would like to change out the mattress and box spring for something new The store will not do it They spent money to stay in a hotel when they had the house sprayed, they did not get any bites for a week They purchased one of these mattress protectors to keep the bugs in, sprayed again Stayed there one more night, They were bit up again when they woke up My hope is we can somehow get them out of the house DON'T buy anything from this dirty nasty place I have been told, what places like this do, is buy used mattress and repackage them as new That is the only way this mattress could have gotten bed bugs unless it got them from their storeIf that is the case, every piece of furniture in the store would have bed bugs in it DO YOU want to take that chance? PLEASE share this post so people won't spread BED BUGS to everyone in TOPEKA

I put some furniture on layaway I put hundred and fifty down then I when back in a couple of weeks and I paid it it off and at the time he told me I can't pick it up because there was a problem in the computer and I had to give them days to get the furniture, I gave him days and counting and still no furniture or money, nobody will talk to me about giving me my money back

This customer will be replaced

I do not want a replacement of this sectional I want my money refunded back to be able to buy a couch that will last for me and my familyThey have had me waiting ling enough and I do not want a replacement of this same junk material I need my money back please

We bought the mattress and box springs back, we were going to refund but customer did a charge back for the whole ticket. American Freight will accept the charge back for item not received. Credit Card service has been informed of the furniture customer still/has in her
home.CHARGE BACK ACCEPTED FOR ONLY ITEMS NOT RECEIVED AND NOT IN CUSTOMERS POSSESSION

They called me a week before I wanted my stuff delivered set up a delivery date, the day before my delivery they called and told me my dresser was not in, I asked if would have to pay two delivery fees if I got my order in two shipments they told me that I would not have to pay two feesSo I had my bed delivered I called and asked about my dresser and they told me they were trying to get it from another storeSo I called back a few days later and everyone in the store acted like I was stupid and told me they can't transfer store to storeSo I asked when my dresser would be in they told me in a few daysWell a month later my dresser is in and now they are wanting me to pay another delivery feeI tried contacting the corporate office they don't call me back I called the regional manager of the store and she doesn't get back toI just want to get this resolved

Will never shop here againOnline Advertisements are not available in storeI pulled up their website and showed the guys in Helena, AL and he said that price was for one item although the picture and wordings on website said a packageThen when I asked about the piece recliner living room SET, which I was also online, they said it’s for the sectional and a recliner! Then when I questioned the validity of their website, guy then said, “Oh, this hadn’t come in yet neither the bedroom packageIt’ll be here within a week”REALLY? I guess that was his way of dismissing what I asked regarding advertising onlineI guess they figured if you come in anyway, you’re going to buy something even though it’s not what you came in forI left disappointed and happy that I didn’t purchase anything after reading these reviewsIf you want furniture, go to a reputable place that stands by their name and what their advertisement saysI gave star because it wouldn’t let me skip it or leave a half star

have bought all of my items from the store from the past years I go to use one of my warrantees they will not honor itI have tried to call and submit claims for the past two years I even had proof in my email stating so they told me they have never had a claim from methey were very rude very unacceptable experience I have been tossed back-and-forth for the last year over this finally I called corporate and they called me a liars told me I made the whole thing up, said I never purchased the warranty and hung up on me! My bed is sagging, the fabric is tearing apart, inside of the mattress were dead bugs (who knows what kind) very poor furniture so now I purchased this warranty and nothing can be done what a waste of $500, how does my warrenty just disappear? It's in my receipt! when I submitted my photos of my bed the manager told me everything was covered it clearly was a manufacture glitch and that I should be hearing from them soon I've called every month for the past year a