American Freight Furniture and Mattress

I bought a couch/sofa from American Freight in Missouri and they sent me a damaged product initiallyI sent them the pictures and they replaced itThe replacement is also damaged, however, they are not agreeing and not providing any replacement or refund of the amount I spentPlease help

I purchased a couch through American Freight store ** in ***, OH on 8/25/I used America First FinancingWhen I was purchasing the couch, the salesperson, listed as Kyle on my receipt, told me that I would have ONE monthly payment of $until the couch is paid offI asked about the interest rates on the item if not paid off within the days and was given no answerI was not emailed any contract or information about my purchase from the furniture storeIt has come to my attention that I have been getting charged $each paycheck instead of what was told to meAttempts to contact the store to resolve this issue via email ( my cell phone is broken) have gone ignoredI am extremely upset that what I was told was not what they put into their system and that they did it without my knowledgeNo information was even read to me at the storeThis has severely hurt me financiallyWhen a salesperson gives me a verbal conformation of my monthly payments and gives me

Purchased furniture from there yesterday, April 3, @12: Signs all over their store says same day deliveryWe asked, they said yesOnce we checked out, that changed and wouldn't be delivered till the next morningOk...so Was suppose to be delivered today, $charge and it is still not deliveredIt is now 7:00pm on the morning it was suppose to be deliveredTalked to the store manager three times today and the corporate office in Ohio once earlier, and recently left a message with no return call yetNo one knows where the sectional couch is (possibly on its way to Syracuse from the Whitesboro store) and they are refusing us a refund, saying all sales are final, even though we still do not have this item and they say they have days to get us 'out of stock items', which we did NOT know was out of stock in the first placeCorporate says they are holding up on their end of the agreement, and refuses to give us a refund!! I feel that they tell you everything you want to h

The employeesecond whom work in this store are rude especially when you items are paid off and awaiting deliveryI was told that my furniture would be delivered on storeaturday but was never given a call to confirm a timeWhen called we were told that it could be anytime SaturdayAnd they hung up this is a joke and unexceptable!!!

I purchased a set of couches from their store in Sanford, FLThe long couch had a broken frameIt is almost ripping through the back of the couchWhen I contacted the Sanford store, they told me I would have to wait at least weeks for the corporate office to contact themI was also told that I would have to pay the delivery feeI waited over weeksAfter many calls, I was told that they finally heard from the corporate office They said it was ok to replace my couchAll of this has been going on since November....and STILL NO COUCH!! I contacted the corporate office to tell them how I did not agree with having to pay a delivery feeThe manager of the Sanford store called meAfter much discussion, he agreed that I would not have to pay a delivery feeWeeks later, I am STILL waiting for the new couch to be delivered

Hello after coming in today off your website you’ve advertised the mattress for for each piece when I get there because I don’t need the set the price doublesAfter speaking with manager and general manager you guys get this complaint on a daily but have failed to fix the issues just to get customers to come inIt’s pretty clear you don’t plan on fixing the issues on your website by stating the price of mattress only priceI feel it’s just best to go the Revdex.com about itBut I didn’t want you blindsided like you do your customersWishing change in this company futureHope to see businesses doing a lot better by the people that keep them open in

On 2/15/I purchased a sofa chaise from the American Freight Furniture location at Page Ave St Louis MoMy purchased was delivered on 2/21/On 2/26/at approximately 11:pm while watching tv the right side collapsed out of no whereI have degenerative lumbar spine disease and heart disease so this all was to say the least a major suprise and shock to my systemThe next day I called the location and asked for the manager and was told that she was busy dealing with income tax customers being that it was a Saturday and very busy so I explained to the guy that answered the phone what happened and he was like it just collapsed huh which said he didnt really believe meI told him I have no children in my home and I am disabled and I dont go around jumping on furiniture believe me so he put me on hold, and came back and told me to take pictues and send them to the managers email of which I did the same day No one returned my call that day and the store had only be

Will never shop here againOnline Advertisements are not available in storeI pulled up their website and showed the guys in Helena, AL and he said that price was for one item although the picture and wordings on website said a packageThen when I asked about the piece recliner living room SET, which I was also online, they said it’s for the sectional and a recliner! Then when I questioned the validity of their website, guy then said, “Oh, this hadn’t come in yet neither the bedroom packageIt’ll be here within a week”REALLY? I guess that was his way of dismissing what I asked regarding advertising onlineI guess they figured if you come in anyway, you’re going to buy something even though it’s not what you came in forI left disappointed and happy that I didn’t purchase anything after reading these reviewsIf you want furniture, go to a reputable place that stands by their name and what their advertisement saysI gave star because it wouldn’t let me skip it or leave a half star

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problemI get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross locationI was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refundAt this point I call ###-###-#### the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!

They called me a week before I wanted my stuff delivered set up a delivery date, the day before my delivery they called and told me my dresser was not in, I asked if would have to pay two delivery fees if I got my order in two shipments they told me that I would not have to pay two feesSo I had my bed delivered I called and asked about my dresser and they told me they were trying to get it from another storeSo I called back a few days later and everyone in the store acted like I was stupid and told me they can't transfer store to storeSo I asked when my dresser would be in they told me in a few daysWell a month later my dresser is in and now they are wanting me to pay another delivery feeI tried contacting the corporate office they don't call me back I called the regional manager of the store and she doesn't get back toI just want to get this resolved

Customer has been refunded. Told customer to dispose of the chest if she would like. She said she understands things are defective they just didn't think it was worth bringing back to which we agreed

I recently purchased a purple sectional from American freight furniture that cost $950.00+ less then a month ago.I also purchased the year warranty on my furniture.the sofa part had to be replaced days after purchasing my furniture due to metal and boards sticking out from the back of the sofa.they brought another sofa out and before they left I told them come back in and take the same sofa that they just delivered due to it having a big piece of medal sticking out on the corner of the sofa and also being ripped on one side of the sofa.they brought me out a different one the next day and it was fine.now I had to call them again due to medal coming out of the back of the lounge part of the sectional.the manager told me he is not replacing it again because the delivery guys told them that kids were jumping on the couch.that is Not true.my older kids were in school when they brought the sofa out and my month can't even roll over yet to even damage the sofa.the delivery guys also tol

I do not want a replacement of this sectional I want my money refunded back to be able to buy a couch that will last for me and my familyThey have had me waiting ling enough and I do not want a replacement of this same junk material I need my money back please

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $delivery fee

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***-***

There have been allegations from the companyI have not contacted the business by phone and the emails that were exchanged have been sent to the Revdex.comThe merchandise is defective and they know itI feel if I had been contacting the business by phone or email they would have this information to provide to youThe lack of evidence supporting this shows the irresponsibility of the businessSusan B*** is normally who responds only by email and is not willing to resolve the issueThe matter should be escalated over her to someone is more business minded and willing to help the customerFor all the countless hours spent on this matter a refund should be the least American Freight should offer
Regards,
*** ** ***

In mid August of this year, I purchased a "Madesto" dresser and nightstand from American Freight, *** **The nightstand was available in the store, but the dresser had to be deliveredI was informed by Greg that it would be in by mid SeptemberAfter the second week of September, I phoned the store and spoke with Greg againhe informed me that the dresser was on a truck and on its wayA week later, I phoned againthis time I was informed that it wasn't on a truck and that it wouldn't be delivered until the store had ordered enough merchandise from the manufacturer to fill a foot trailer Approxtwo weeks ago, I was informed that it had finally arrivedI went to the store to get it, and was informed that they ordered the wrong dressermy wife then spoke with the "regional manager" who told us that WE could drive to Pittsburgh to pick it up.(2hrs away) We declinedThen he said that he would send someone to get it, and it would be within two weeksI phoned again, spoke w

I put some furniture on layaway I put hundred and fifty down then I when back in a couple of weeks and I paid it it off and at the time he told me I can't pick it up because there was a problem in the computer and I had to give them days to get the furniture, I gave him days and counting and still no furniture or money, nobody will talk to me about giving me my money back

Hi Susan, I have called *** and spoke with her. I resolved the issue by offering her the $delivery fee back on her visa that she used to purchase the furnitureI apologized and told her that we appreciate her business and patience in this busy time. She will be in today or
tomorrow to get the refund, she was explained that it takes 5-business days for the refund to process. She was happy with the resolutionThanks, Grace R*** American Freight Regional Manager NY/CT Phone: ###-###-####

This customer will be replaced