American Freight Furniture and Mattress

What was explained to *** was that on our Website it states "MATTRESSES SOLD IN SETS ONLYPHOTOS ARE FOR ADVERTISING PURPOSES ONLY". She claims its not on there. We have all tried to explain this to her but to no avail. We have asked her TO CALL US BACK WHEN SHE HAS CALMED DOWN
BECAUSE OF THE FOULNESS SHE USES EVERYTIME SHE CALLS AND SPEAKS TO US ALL....EXAMPLE "AS MANAGER" in her statement provided here PLEASE ADVISE TO THIS CUSTOMER: "MATTRESSES SOLD IN SETS ONLYPHOTOS ARE FOR ADVERTISING PURPOSES ONLY"

Hi Susan, I have called *** and spoke with her. I resolved the issue by offering her the $delivery fee back on her visa that she used to purchase the furnitureI apologized and told her that we appreciate her business and patience in this busy time. She will be in today or
tomorrow to get the refund, she was explained that it takes 5-business days for the refund to process. She was happy with the resolutionThanks, Grace R*** American Freight Regional Manager NY/CT Phone: ###-###-####

In mid August of this year, I purchased a "Madesto" dresser and nightstand from American Freight, *** **The nightstand was available in the store, but the dresser had to be deliveredI was informed by Greg that it would be in by mid SeptemberAfter the second week of September, I phoned the store and spoke with Greg againhe informed me that the dresser was on a truck and on its wayA week later, I phoned againthis time I was informed that it wasn't on a truck and that it wouldn't be delivered until the store had ordered enough merchandise from the manufacturer to fill a foot trailer Approxtwo weeks ago, I was informed that it had finally arrivedI went to the store to get it, and was informed that they ordered the wrong dressermy wife then spoke with the "regional manager" who told us that WE could drive to Pittsburgh to pick it up.(2hrs away) We declinedThen he said that he would send someone to get it, and it would be within two weeksI phoned again, spoke w

Hello after coming in today off your website you’ve advertised the mattress for for each piece when I get there because I don’t need the set the price doublesAfter speaking with manager and general manager you guys get this complaint on a daily but have failed to fix the issues just to get customers to come inIt’s pretty clear you don’t plan on fixing the issues on your website by stating the price of mattress only priceI feel it’s just best to go the Revdex.com about itBut I didn’t want you blindsided like you do your customersWishing change in this company futureHope to see businesses doing a lot better by the people that keep them open in

this store is the worst furniture store I have ever been in the service is poor they took a payment from me which I was told it would secure my furniture once they had received it in there warehouse when I called to see if it had came in they told me it was sold and my refund will take 14-days for them to cut me a check when I paid with cash poor customer service beware this place is bad business

I bought a couch/sofa from American Freight in Missouri and they sent me a damaged product initiallyI sent them the pictures and they replaced itThe replacement is also damaged, however, they are not agreeing and not providing any replacement or refund of the amount I spentPlease help

I originally bought a matress from the Altoona, PA Plankton Rd store and after a few months it sunkThe store did a swap out but I had to pay another delivery charge of $The factory ended up overstuffing the swap out mattressthat was from the Rodi Rd storeThe Rodi Rd store said they would change it out for another mattress that will work for me since I have arthritis in my backI am having to pay more for the mattress and on top of it another $delivery chargeI was informed everything was taken care of and that would be delivered on September 18th When I called to check to see where my mattress was the Rodi Road store told me that they were not even informed that there was supposed to be a delivery so they scheduled it for today Tuesday September 19th When I call to check to see when my mattress is being delivered today I was told that I did not answer the phone call I clearly called them back and they refuse to answer their voicemailI was then told that

Purchased 2/coffie table endtable , lamps , couch and love seat
After delivery the next day I notived holes under the pillow cushionsI called and was told to take a picture and send an email, which I did a few days laterThe next day I called and was told they did not receive the emailI had called several times and eventually went to the location with picturesThe lady said the holes looked like cigerate hole burnsThe furnitre comes with a warratyI was given the number for a manager DanI called

I recently purchased a purple sectional from American freight furniture that cost $950.00+ less then a month ago.I also purchased the year warranty on my furniture.the sofa part had to be replaced days after purchasing my furniture due to metal and boards sticking out from the back of the sofa.they brought another sofa out and before they left I told them come back in and take the same sofa that they just delivered due to it having a big piece of medal sticking out on the corner of the sofa and also being ripped on one side of the sofa.they brought me out a different one the next day and it was fine.now I had to call them again due to medal coming out of the back of the lounge part of the sectional.the manager told me he is not replacing it again because the delivery guys told them that kids were jumping on the couch.that is Not true.my older kids were in school when they brought the sofa out and my month can't even roll over yet to even damage the sofa.the delivery guys also tol

I purchased a couch through American Freight store ** in ***, OH on 8/25/I used America First FinancingWhen I was purchasing the couch, the salesperson, listed as Kyle on my receipt, told me that I would have ONE monthly payment of $until the couch is paid offI asked about the interest rates on the item if not paid off within the days and was given no answerI was not emailed any contract or information about my purchase from the furniture storeIt has come to my attention that I have been getting charged $each paycheck instead of what was told to meAttempts to contact the store to resolve this issue via email ( my cell phone is broken) have gone ignoredI am extremely upset that what I was told was not what they put into their system and that they did it without my knowledgeNo information was even read to me at the storeThis has severely hurt me financiallyWhen a salesperson gives me a verbal conformation of my monthly payments and gives me

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $delivery fee

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problemI get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross locationI was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refundAt this point I call ###-###-#### the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!

I bought a sectional couch from american freight in February of The furniture that I bought was infested with bed bugsI tried to call and talk to someone about this issue and I was basically dismissed about the issueI paid close to $for this furnitureAnyone that I speak to at this furniture store blows me off and insist that I was the cause to the infestationI have had the furniture treated with heat to kill them but to no avail it didn't workNow I'm in the process of getting the furniture chemically treatedWhich will take three weeks to complete(They have to come one a week for three weeks) I bought bedroom furniture from another place and it is not affected by bed bugsThe problem stems and was started with the couchI did not have an issue with bed bugs before the furniture was deliveredThe biting of these bugs started immediately but because the furniture came from a warehouse I assumed it might be spiders or some other form of insectBed bugs was the

The employeesecond whom work in this store are rude especially when you items are paid off and awaiting deliveryI was told that my furniture would be delivered on storeaturday but was never given a call to confirm a timeWhen called we were told that it could be anytime SaturdayAnd they hung up this is a joke and unexceptable!!!

I'm reaching out yet again about my ongoing problem of not receiving my complete order of merchandise that I'm still paying for though its not completeI have now made my 3rd payment upholding my end of the agreement yet I am still without my complete orderMy last delivery (trip number by the way) was 3/(trips in one day mind you) which was a disasterI was to receive a new table, because they originally gave me the display floor model with cobwebs all underneath, and bring remainder chairsThey gave the delivery guys the wrong table and luckily they noticed because they were about leave because we didn't pay an assembly fee (the other table came in the door already assembled)So now they say sorry we only have chairs, remember there were supposed to be In conversation they tell me they told me that "Josh" or whomever said "just give her two chairs she will be ok", speechlessI tried calling Angie while they were here and spoke with a pretty rude guy who wouldn't

I am rejecting this response because: The woman you spoke about is my mother in-lawI'm *** *** a male and also my name is on the receiptThe phone call to corporate happened once and was by no means rudeThere was no call to the store in fact it was a face to face visit with myself and my mother in-lawYes my mother in-law was agitated/frustrated because we feel we were being spoken to in circles but not rude My wife *** *** was in the room while my mother in-law called corporateThis entre situation is solvable by providing us with the manufacturers warranty for the mattress not the mattress pad that happens to be from a different manufacturerWe could care less about a $mattress padSo as you can see its not about a refund its about the mattresses warrantyWe have noting in writing proving we have a warranty for the mattress and what to do if we need to use it Can we please just get the warranty for the mattress not the mattress padWe would like it in writing and with my name on it (*** ***) along with the mattress information for which it covers to include how to file a claim if it is needed.Regards,*** ***

We purchased two couches and some other furniture from American freight in February 2016, when we bought it we purchased a five year warranty on the couches We contacted them in June of about one of our couches that the frame seems to be broke and I accidentally burnt a hole in it which our insurance covers rips,burns or and damageAmerican Freight put us through to the third party insurance company which helped us as far as they could and told us we have to go through the store and speak with the insurance specialist Which now we have sent many emails and called plenty of times and everytine the guy is not there or on vacation and never comes to a solution We contacted them about two weeks ago and said we have waited long enough and we are about to go through the better business buroughThey emailed back and said they will contact there factory to send us a replacement couch and then contact us back We still have not heard anything back

When I went to get the furniture they told me my sofa had been sold another one would be in by the 20thThen the said the truck was there but had not been unloadedThe would have it by o'clockNo callI called at 5:and they said my sofa was not on the truckI had family member coming in now with no where to sleepI had to go get another oneSo I ask them to cancel my order and give me a refundThey offered me some store creditI did not want I already had brought anotherI have waited long enough I need my refund

On 2/15/I purchased a sofa chaise from the American Freight Furniture location at Page Ave St Louis MoMy purchased was delivered on 2/21/On 2/26/at approximately 11:pm while watching tv the right side collapsed out of no whereI have degenerative lumbar spine disease and heart disease so this all was to say the least a major suprise and shock to my systemThe next day I called the location and asked for the manager and was told that she was busy dealing with income tax customers being that it was a Saturday and very busy so I explained to the guy that answered the phone what happened and he was like it just collapsed huh which said he didnt really believe meI told him I have no children in my home and I am disabled and I dont go around jumping on furiniture believe me so he put me on hold, and came back and told me to take pictues and send them to the managers email of which I did the same day No one returned my call that day and the store had only be

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***-***