American Freight Furniture and Mattress

We bought the mattress and box springs back, we were going to refund but customer did a charge back for the whole ticket. American Freight will accept the charge back for item not received. Credit Card service has been informed of the furniture customer still/has in her
home.CHARGE BACK ACCEPTED FOR ONLY ITEMS NOT RECEIVED AND NOT IN CUSTOMERS POSSESSION

I first contacted American Freight yesterday (March 16th, 2017)afternoon and some with Wesley on the phone in regards to me seeking mattress encasements for my king size bed and boxspringI specifically requested an encasement with full coverage of matress and box springs to which he responded that they indeed had them in stock and quoted the price for the king size as and two twin size (I only received king size, queen size (which I didn't ask for) and twin size mattress covers that did NOT ENCASE MY MATTRESS )eachI went to the store to purchase the items as I requested in good faith that they were the specific products I asked forUpon returning home I realized they weren't what I had asked for at all they were merely covers which were not what I had asked forI attempted to get a refund today March 17, to which I was made to wait to even speak to the manager Eric for minutes just for him to tell me all sales are final and the best he could do is give

When I went to get the furniture they told me my sofa had been sold another one would be in by the 20thThen the said the truck was there but had not been unloadedThe would have it by o'clockNo callI called at 5:and they said my sofa was not on the truckI had family member coming in now with no where to sleepI had to go get another oneSo I ask them to cancel my order and give me a refundThey offered me some store creditI did not want I already had brought anotherI have waited long enough I need my refund

Purchased 2/coffie table endtable , lamps , couch and love seat
After delivery the next day I notived holes under the pillow cushionsI called and was told to take a picture and send an email, which I did a few days laterThe next day I called and was told they did not receive the emailI had called several times and eventually went to the location with picturesThe lady said the holes looked like cigerate hole burnsThe furnitre comes with a warratyI was given the number for a manager DanI called

I am rejecting this response because: The woman you spoke about is my mother in-lawI'm *** *** a male and also my name is on the receiptThe phone call to corporate happened once and was by no means rudeThere was no call to the store in fact it was a face to face visit with myself and my mother in-lawYes my mother in-law was agitated/frustrated because we feel we were being spoken to in circles but not rude My wife *** *** was in the room while my mother in-law called corporateThis entre situation is solvable by providing us with the manufacturers warranty for the mattress not the mattress pad that happens to be from a different manufacturerWe could care less about a $mattress padSo as you can see its not about a refund its about the mattresses warrantyWe have noting in writing proving we have a warranty for the mattress and what to do if we need to use it Can we please just get the warranty for the mattress not the mattress padWe would like it in writing and with my name on it (*** ***) along with the mattress information for which it covers to include how to file a claim if it is needed.Regards,*** ***

What was explained to *** was that on our Website it states "MATTRESSES SOLD IN SETS ONLYPHOTOS ARE FOR ADVERTISING PURPOSES ONLY". She claims its not on there. We have all tried to explain this to her but to no avail. We have asked her TO CALL US BACK WHEN SHE HAS CALMED DOWN
BECAUSE OF THE FOULNESS SHE USES EVERYTIME SHE CALLS AND SPEAKS TO US ALL....EXAMPLE "AS MANAGER" in her statement provided here PLEASE ADVISE TO THIS CUSTOMER: "MATTRESSES SOLD IN SETS ONLYPHOTOS ARE FOR ADVERTISING PURPOSES ONLY"

Hello after coming in today off your website you’ve advertised the mattress for for each piece when I get there because I don’t need the set the price doublesAfter speaking with manager and general manager you guys get this complaint on a daily but have failed to fix the issues just to get customers to come inIt’s pretty clear you don’t plan on fixing the issues on your website by stating the price of mattress only priceI feel it’s just best to go the Revdex.com about itBut I didn’t want you blindsided like you do your customersWishing change in this company futureHope to see businesses doing a lot better by the people that keep them open in

After almost six weeks of waiting, speaking to the regional manager a few times, calling every store near me, after being quoted three weeks for delivery after purchase, I'm done Three thousand dollars was spent on total, and we still have not one piece of our five piece King bed set, or our mattress I'm *** There has been next to NOTHING for communication, when I've reached out to the regional manager Cana, she gave me some half *** voicemail in return, I've been sent in a wild goose chase to even find this woman Plenty of friends and even strangers are now aware of the *** service that American Freight has to offer to anyone who actually makes them moneyAnd I am not the oneAlready done a review on their page with much more detail, but I'm sure it won't make it to the public because there's literally proof of my communication to them with nothing in return So Have fun getting out of the hot water on this one, American Freight Many people in Delaware and Dublin have changed their minds on the business they will be choosing to finish their homes

I purchased a sectional couch at American Freight and Mattress on April 8, Two months later one of the springs on the couch snapped and no longer structurally supports the people sitting on the couchIt's uncomfortable and it continues to wear out over timeI didn't think the issue was that big of a deal at first but over time it got worse and eventually I reported it to American Freight on June 15, under my warranty that I paid an additional $forThe total cost of the sectional was $including the year warranty which, according to the agreement is supposed to cover any structural damages to the couchThey said to give it two weeks for corporate to review my claim and get back to meHowever it's been over a month and I haven't received any calls or emails referring to my situationLast weekend I bought a new couch from another store and got rid of the old oneI still have pictures of the old one I can provideHowever I shouldn't have had to buy a new couc

I purchased an extended warranty though the store to cover any accidental damage to the furnitureWhen I filed a a claim it was deniedWhen I called the store to ask about the warranties they sell the salesperson I first spoke with was not helpful and told me to call the next day to speak with the managerThe manager (Brock) was rude and disrespectful to me as a customer with a legitimate problem He in no way tried to help me resolve the issueI believe that the warranties this company sells are fraudulent and are never paid due to some technicality not named in the contract

On Saturday October 27, we visited American Freight to make a furniture purchase I schedule delivery for the next day Sunday I paid for all of my furniture in full and was told that delivery would cost $in cash to given to the delivery guys On Sunday I paid the delivery guys and they tried getting my furniture into the house and it turns out that the furniture did not fit I was then told I would have go back to American Freight and select furniture that would fit the delivery guys measured the entrance and assured me that the next furniture I select would fit into the home The following day Monday I went to American Freight and was showed the furniture I was able to select from so I selected from the selection that I was shown and told that would fit through the entrance On Tuesday the delivery guys arrived and I was charged a second fee for the delivery of $in cash however the furniture did not fit through the entrance I told the delivery guys the furniture

dec.29th I had back surgery doctor informed me I need to invest in a better mattress,jani went into business and ordered 400$ foam mattress,they said I had to wait for it to come in,it came in feb4,decided I wanted the best mattress for better support of my back,so I paid an extra 382$,got mattress home realized the mattress that was advertised in the store was not the mattress I had in my possession,the mattress I laid on in the store was firm and supportive,the mattress that I have sinks in and hurts my back, been contacting the store every since to get matter resolved,went in store quite a few times to discuss the matter,one employee told me to turn the mattress over,I asked for higher authority,they told me I had to talk to dewayne,I dont think dewayne exist because every time I call,go up there,or leave my number,my communication attempts are unsuccessful.I dont want to pay 800$ for a mattress that I cant sleep on,or supports my health issue, nor do I want to turn it over,it wa

I purchased a King mattress, Sofa and Love seat in AprilWe were told we were buying a brand new set from the backWhen we finally got it to our home ( delivery was a nightmare and took a long time) we realized we had received a floor model couch with a broken back and multiple holesThe drivers told us to call American Freight the next day and that they could not do anythingWhen we called they told us we would get a new set and we would not have to pay another $delivery chargeWe have called almost every day for over a monthWe have been given so many promises, excuses and stories and we have remained very patientThey never call us back when they promise they willWe wait at home all day (like today for instance) because we are promised a delivery and it never comesHorrible treatment of customers who paid good cash money for nothing

My husband and I purchased a pc sectional sofa from American Freight in *** ** for $plus $for the Guardian Value year insplan on 02/24/ Soon after receiving it we noticed there was a manufacturing flaw in the one section in between where the back of the bottom seat cushions meet the bottom of the back rest cushionsIts kind of hard to explain but I did contact the inscompany and the store with photos and they said they would take care of it and that we will hear from themThat the inscodid approve it and still no wordWell we call numerous times with no resultsI want to exchange this set for something else but they also said I would have to pay another $delivery and pick up fee which I dont think I should have to pay again for shoddy workmanship of their merchandiseI believe they should waive this fee 100%

I bought a sectional and ottamon , With in weeks of purchase the sectional has already lost the firmness and is sinking when you sit on itMy Ottaman is rip on the side and I was under the couch and there is a huge holeSo, either it came that way or delivery guy's dropped it on somethingYou can actually see the wood and all up into the couchI called and spoke to Shango who is the manger at American Freight in Goodletsville TNHe said he emailed the company for CREDIT OF 1,dollars and I feel I'm getting the run aroundHe told me they do not want my sectional back and they don't do refundsI paid $1,for this sectional and I'm so upset and really mad that this whole thingNone of employeers who work there seem to be what there doing nor know customer serviceI'm still getting there waiting to hear back from the company on if there giving me a creditIt's is going on weeks from when Shango emailed the complaint but it's been July when I emailed the first com

I went into the store looking to purchase a bedroom setAfter looking around, I asked the salesperson, Angel, what their return policy wasHe explained to me that, as long as the merchandise was unopened, they would accept the returnI am an indecisive person and wouldn't have made the purchase if they didn't accept returnsMoving on, I didn't see a set that I liked in the warehouseThe salesperson assisted me to a computer where he showed me the rest of their inventory onlineI decided on one of the sets, paid for it in full, and had it ordered to come into the warehouse in the next 4-weeksWhen the delivery arrived, I had to arrange for delivery through a third party service, which was not a problemUpon delivery of the furniture, I noticed it was not what I was shown in the picture at the storeI pulled up the image on their website to compare, it was not the sameThe furniture looked like it was bare wood spray painted with a metallic silver spray paint, by a child no d

Yes my name is *** *** writing a complaint on American freight furniture fuon on the 9-2-I purchased two bedroom sets of the same ones bedroom sets that I haven't received the long dresses that you put your mirror on I have called numerous of times talking to the store manager and corporate about getting my money back and letting me pick something else from the floor of the same price but they didn't want to work it out that way I ask them for the inconvenience can I just pick something that was already in the store because from my point of view they told me that the furniture that I paid for and for that they had it in the store but still waiting 3month for my dresser that I paid for and I still haven't receive my furniture them I know that I had to send back furniture that don't be long to what paid for something wrong with it or it didn't match up so I feel that they got over on me on my furniture and my money and I'm asking for help on this case and resolving it

My bedroom set was delivered to me on May 14, and the dresser was damaged with bulge up drawers and the bottom of the dresser is brokenI have been trying to reach American Freight management regarding this issue since it was delivered to me, but no one has yet to resolve this issueI have spoken with manager and they seem to not care about my problem because I was told to bring in my dresser drawers and they will replace the drawersI feel that I should not have to bring in my item when it was delivered to me defectiveEach time I call American Freight at ###-###-#### to speak with a manager, I am placed on hold for over minutes and being hung up on with no resolutionI need a new dresser immediatelyI just spoke with a manager today, 06/09/and was on hold for over minutes, again I was hung up onI immediately called back and told them that I would just bring the dresser into the office and they can just deliver me a new oneThe employee told me that he will info

I bought furniture on 2/26/ Once it was delivered and opened, I noticed a few small tears in it already, it is very cheaply made I looked on my paper work to see what the return policy is, and it says that a receipt is needed for a return and refund I called the store and they told me that all says are final and that my items can not be returned I explained that It doesn't say that on their website , nor on my paper work He told me that there is a sign behind the desk, which I did not see I haven't even had this furniture for hours, I have the full receipt and according to their website and my paper work, I should be able to return this and recieve a full refund

Ive been shopping around for furniture in Rockford this being my first purchase for all new furniture for myself so Ive been to quite a few stores and back and forth a few times but I ended up at American Freight in Loves Park where I was greeted as soon as I walked in and was asked my needs but I was just doing homework for my new furniture and I really just wanted to check prices which were definitely in my budget I felt no pressure to buy like I did at a few other places ive been to I actually found my new couch set kitchen table and new queen size mattress I really enjoyed my experience there all the employees seemed really fun and had a good time with me im just glad they were patient with me this was a big first time purchase for me I definitely recommend them thank you guys