American Freight Furniture and Mattress

Customer needs to re read her receipt.....third paragraph: ALL SALES ARE FINAL This customer does not have to be replaced with the same item but can reselect to another design. This customer will not be refunded!

Upon purchase of furniture, I was given a contract stating that delivery fee was $60, to be paid in cash upon arrival On their way to delivery my furniture, they called me and stated that the price was now $ The only justification I was given when I called to resolve the problem was that the salesperson who did this was "new." I was refused my request for the additional $to be refunded to me

My husband and I purchased a Carlton by Stewart and Hamilton When we received the mattress you could clearly tell that there was a large lump in the middle of the mattress Then one laying on the mattress one side is extremely firm and the other side extremely soft So soft that you feel like you are going to fall off of the mattress I have called and spoken with American Freight and they will not refund the money and was asked to take picture of the mattress with a broom handle laying on top of it so they can see if there is an issue We were then told that once the pictures were received by management and American Freight they would then send off the pictures and paperwork asking for a replacement mattress I feel as though this mattress should have never been given to any customer and then I have to wait 2-weeks for the manufacturer to tell me if I get a replacement when they have $of my money And on top of that sleeping on a terrible mattress for the next 2-weeks Not happy with the outcome on American Freight side or Stewart and Hamilton which are the manufacturer

In May I went in to the business and purchased almost $worth of furnitureI am a very large woman so I made them check weight ratings on everything that I would be sitting onEverything was supposed to have a weight rating of lbsI purchased a couch, kitchen dining room suite and some other minor piecesThe kitchen table and chairs could not be sit in because they wobbledThey delivered another set the following week and that's when I showed them that the couch was broken, within a week of purchasing it Within a week of getting the second kitchen set one of the chairs collapsed with me in it! I was stuck on the ground for two hours before someone came to help Within another week a second, of four, chairs collapsed under my lb husband, cutting his legI called weekly trying to get everything repaired and it wasn't until September when someone came to look at the couchHe said it would have to be replaced but warranty would cover it and said that my new couch

They will be receiving today!! American Freight apologizes for this inconvenienceOur delivery crew was fired and it took some time to re-hire

This customer was not told by our store ANY "bad information", we know AND ARE TRAINED TO KNOW that's not how this warranty works!! If this customer and her husband wanted to know ANYTHING AT ALL about the warranty why did they not read the paperwork in the warranty packet--there for customers to understand the warranty!! Our store claims the husband called Guardian first and Guardian told them to clean stain first NOT OUR STORE, than husband called Guardian back and Guardian denied the claim. SEE BELOW FOR NOTES FROM OUR STORE TAKEN FROM CUSTOMERS CONVERSATION:Instruction: t w SPOKE TO HUSBAND(***)HE SAYS THEY CALLED GUARDIAN FOR A STAIN, AND ABOUT HOW TO HANDLE ITGUARD TOLD THEM TO TRY TO CLEAN IT, WHEN STAIN DID NOT COME OUT THEY CALLED GUARD BACK AND THEY TOLD THEM THEY HAD VIOLATED THE WARRANTY BY TRYING TO CLEAN IT.08/09/HUSBAND PHONE # ###-###-#### SPOKE WITH MIKE SHE SAID TO HAVE THEM CALL GUARD AND REQUEST A PROFESSIONAL CLEANINGIF THEY TURN THEM DOWN WE ARE TO LET HIM KNOW.DMW SPOKE WITH MR *** ON 8/12, HE CALLED GUARD AND REQUESTED THEY CLEAN IT AND THEY REFUSEDCustomer went home with all the paperwork necessary to understand the warranty they bought.....to try and fabricate communications or to manipulate to a he said she said to get a replacement or anything else is WRONG! American Freight holds an A- as our rating....WHY WOULD WE EVER WANT TO FABRICATE ANYTHING TO CUSTOMER, THEY ARE WHAT KEEPS US IN BUISNESS!

Positive friendly service

While the girl we dealt with making the purchase was incredibly kind, nothing was explained to us as far as how long it would take to receive the furnitureWe explained to her that we were moving and would need it in two weeksShe said it wouldn't be a problem, so we placed a layaway so we could delay it during the move, and have it deliveredShe explained it would be delivered through a third party company to whom we would owe a certain amount in cashEverything was fineLess than a week later, we were ready for the furniture earlier than we expected and paid the remaining amountAt that time, my husband was informed the couch was on order and they had no idea how long it would takeThey asked us to give them four weeks to provide delivery of the itemThis is absolutely not acceptableWhen we called the store to discuss options, as the website says the order could be canceled and refunded within ten days of the initial paymentTomorrow is the tenth business day, and we've been informed they're unable to do anything to speed up the process and that we will need to wait to see if the furniture arrives within days

I have been contacted by different regional
managers Both have told me that we should be able to resolve my issue and get me a new couch However, since they are both indicating they are not the appropriate regional manager, I am still waiting to hear from the appropriate regional manager I would like to keep this complain open until I get it resolved

American Freight sent our people to fix her love seat and customer is satisfied

Started off I went in to the store helped by a man named ray ..looked around didn't have the couch in stock.so as me and my husband were leaving we we're approached by a new man the was at the deck and he bullied me in to a couch .so we purchased it and asked do you work on commission he replied now so we were in the paring lot and talked to a manger and ask the same thing he told me yes and the he would make sure that the man that helped me in the beginning would get it.I was lied tothat I now have waited for now weeks .so I had called and was rudely told that they cant deliver something that isn't there!As I explained that I now have no couch and family in town he told me to pretty much tell the family to come a different dayAnd I would have to come in for my money back

We purchased our couch from American freight and were talked into purchasing the year warranty because we have children and animals, we were assured that in the event of a issue our warranty would be honored, it has been months and months I have emailed twice and called the store and they keep directing me to email corporate which I have done and at this point I am sick of doing someone else’s job I just want our warranty that we paid good money for honored, there’s splits in our couch cushions that we spent almost $on and is barely a year oldwe were promised how much they care do for customers and honored these warranty’s but when it Comes time to file a claim they are no where to be foundI don’t appreciate it one but m, if I spend good money somewhere I expect to have better serviceI can’t afford to buy a whole new couch as this was the point of the warranty purchase

We bought a sectional from American Freight in March of and the whole thing is falling apart from the frame in less than a year! Called them and they said to email them with photos and our informationNope haven’t even gotten a phone call or email backI’m super pissed!

I purchased a bed from American Freight in April On Friday August 11, my year old daughter put her hand on the headboard to put her shoe on and the headboard cracked and brokeI was advised to call manufacturer (American Furniture Company) about this issue, however all phone numbers for that co.pany are no longer in serviceI believe American Freight should be responsible for replacing the item that they sold me if the manufacturer is not longer in businessThis break is clearly due to poor craftsmanship not abuse tonthe furniture

On local advertisement the company claimed to have piece living room sets available, get to the store and no such thingWhen asked about the ad that was run, the reply was sorry, we don't have any in stock and there is option available, but you don't select you choiceI left irritated that I had driven almost an hour for ADVERTISEMENT!

Had my mattress, box bed and frame for no more than months and both set are brokenWas told I have a warranty which I paid $for with the company and keep getting the run aroundThe company which is local that I brought the merchandise from keeps tell me the warranty is through cooperateThen once I finally get cooperate on the phone and their sayibg go back to the main office in CharlotteAll I want is for them to either take off the merchandise off my bill or replace all of themPlease help so I can go back to sleeping in my bed and not the coach.'??'??
Product_Or_Service: (2)Mattress Queen Elegance..(2)Black box Queen
Order_Number: MK681QQNQ
Account_Number: ***

On March my family and I went into American freight to purchase a dining tableA sales associate by the name of Joshua assisted me with getting through the process, my fiancé went in the following day to pick up the tableWhen we made it home and set the table up we realized that we were given the wrong tableWhen we realized that and called American freight the place was already closed for business being that it was Sunday and the closing hours are 5P.M on SundayWe were given the Chase table Chase table instead of the Pompei high tableI called the following day 03/and requested to speak with JoshuaJoshua acknowledged that he made an error but asked me to bring in their table and i’ll Be able to pick up the correct tableI didn’t agree with me picking up the table since me and my family were already inconvenienced by being given the wrong dining set, and brining it home and setting it up ourselvesI requested to speak to a manager and was informed by the manager the ne

On March 20, my husband and I went to American Freight in Montgomery, Alabama to purchase a mattress set We looked at the American Freight website and decided on a mattress set that was listed as $each piece(full size) on saleWhen we arrived we asked to see the set that we had seen onlineWe were shown a yellow piece of foam that we declinedWe were then shown other mattresses When I told the salesman the one we were looking at was the one online, I was informed that this was not the same item, the first foam pad was the sale itemWe purchased the mattress setWhile my husband paid for the items, I excused myself and waited for him to sign off on the piWhen we got home I looked at the itemized receipt and to my surprise...we had purchased the mattress set that was online for $each piece (same item number as the set online) but we were charged $for the mattress and $for the foundation (and were given a "courtesy" adjustment of $25)All total we paid

I went into the Boardman location on 5-2-18, to purchase a furniture setI was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-I went back into the store on 5-15-to order the set, I explained that I wanted to use the financing option to pay for the purchase I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the orderThey told me when the order came in we would complete the financing optionThey also called another Co-worker, Keilan over to confirm what they had told meTim told me to put $down, and told Terry to add in the comments that the $would be refundable at any timeI called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrec

I visited this store on 9/23/2017, I purchased a bed set for my daughterIt was a pink set with diamondsI purchased the set and I selected to have self pick upWhen my truck arrived they stated that they had RESOLD my item because the worker did not remove the tag and the family the sold it to did not want to take it off of their truckI was told there was nothing they could do, I tried to call the police and the manager allowed the other family to leave with the setIt was the last set and there were no othersI screamed in horror and I begin to demand answersThe manager was nonchalant and unresponsiveI finally called the district rep *** who allowed me to pick another bed setI left feeling frustrated, undervalued and discouraged that my money and purchase was not valuedMy daughter cried about the set and I feel just horrible as a parent because this company did this to our family