American Freight Furniture and Mattress

New couch delivered in November Discussed with management at time of delivery (Jeff R***l) small tears in the "cuddler" section of couch Contacted Jeff by e-mail when I was not contacted by Jan 7th No response Called American Freight and spoke to new manager, David C*** Sent e-mail with couch pictures to David, he responded on Jan 26: "I received your pictures and will send them to the manufacturerSorry for the miscommunication, I will try to expedite this process for you." After not hearing anything from him, he requested forwarding my original e-mail that went to Jeff This was sent on Feb I have not heard anything from American Freight since that time, and multiple e-mails and calls have not been answered

I started a laway with this company in February the total came to 2,dollars I put down a deposit of down on my laway after speaking to a few people I know purchase furniture from American Freight I realize well maybe I will go else so I called this *** location to ask for my money they explain to me that they had a day policy after days you can't get your money back you can only use store credit So this left me with dollar store credit which the store associate said it can be used anytime I get ready so I go to this *** location on the 3rd of July to use my store credit and I was told from the store manager Brook that they have me using my store credit in *** ** on June the which I explain to them I did not do this at all If that is the case why am I here now I call dough which is suppose to be corporate store he not helping me either when I'm telling both parties it was not me at all I showed them my Identification my debi

The following is my complaint sent to American Freight:
Re: Receipt# *** & # ***
To Whom this Concern:
This letter is to notify you on 2/17/about a problem I am having with the LSF Corner Sofa Flannel Espresso that I bought at your North Memorial Parkway location on 2/12/
I am dissatisfied with your service because the sofa was promised to be delivered on Sunday, February 14th, I was originally offered to have the product delivered to me on that Friday, February but the sales rep did not have an estimated time could be delivered so my wife asked for it to be delivered on the following Sunday(2/14/1016)Granted, I know this was a busy weekend but I received no communication, none whatsoever about est arrival time, canceling delivery or a reschedulingI had to call to verify if the delivery could be made but no one could give an answerThis happened again the following dayA promise was made to have the product delivered on Monday 2/15/

On March 17, I purchased $worth of furniture from this companyI payed for sets of twin mattresses, sets bed railings, and dresser chestAt the time of purchase, they were advertising a month layaway, even though my things were paid in full.....I asked that it stayed there until I moved in my new place At the time of purchase Applicant Information was received such as: name, phone number, and address, so I did have an address on file, which was the last address I was living atAbout or months later I started to receive phone calls from men asking where was I and they were trying to deliver my furnitureI've called them several times and I also stopped by a couple of times to make sure my things were still there.....each and every time I was told "Yes" Well that I've finally got things together in my life and was ready to pick my things up on June 10, I called and was told that my things were ok to pick up Once I get there on June 11th the manager Thom

Over a month ago I purchased furniture from American Freight and they had to get my sofa brought over from another store location The furniture wasn't delivered on the day it was supposed to be Over a month ago they finally delivered the sofa and it was damagedI was told to go ahead and use the sofa as they had on order and once one came in they would swap it outI finally got a phone call on Sat 3-telling me the sofa was in and scheduled delivery for Tues 3-On 3-at 6:30pm when the sofa hadn't been delivered yet I called the delivery person and they said "oh the store was supposed to call youThe new sofa was damaged worse than the original one." I called the store and was told the store manager or the regional manager would be calling me no later than Wed3/It is now 3/and I still haven't heard from anyone American Freight has the worst customer service I have ever had

We first purchased a sectional from American Freight in We paid an extra $to have it delivered to us Upon delivery, we noticed that there was a tear at the back of the sectional We went back to have it exchanged but the one we purchased wasn't in stock We chose a different sectional that was in stock, and cheaper We decided to purchase the warranty that comes with it Manager informed us that it covers all accidents (pets, etc.) We were told that WE had to pay for delivery for the first one to be returned and the new one to be brought to us We thought it was pretty stupid, but agreed because we desperately needed the couch
The first time we put in a claim was just replacing a couple of the cushions as the material had been coming apart LESS than a year later It took two weeks before we decided to call and get an update They told us that it was approved and we could come in to get the cushions If we hadn't called, I don't think anyone would have informe

Within hours I chose to upgrade a mattress and they told me that because I left the store that all deals were finalI didn’t even take the mattress off the truck?

We are both disabledMy husband was at home alone on Saturday, Feb 25, when the delivery people dropped off the couch and loveseat At no time did the man ask my husband about removing the plastic and packaging, which was part of the fee we paid them The delivery man states my husband told him to go We had purchased the fabric treatment and when it was deliver there was no documentation that it had been done The package looked liked it had never been off the couch/loveseat I came home and called on Saturday spoke with Jack(Manager) he said he would call back I called again Sunday, We then drove there on Monday A round trip of miles We were told then that "Oh they just forgot to give us the box with the warranty and yes it was treated, but if you run into any problems with stains within the next months or year we will replace it." Then he addressed the delivery man and told him to come back and remove the packaging This is now Thursday, March a

In April this year I put a sectional on layaway at the *** ** store, I called my payments in over the phone because I live an hour away from this location, at the end of July I called to pay my last payment, at that time I was told by the manager of the store to "hold off on that last payment" they no longer had that sectional in stock and to come down to pick something else and even if it was more money he would "eat the price" for the inconvenience , well I have been visiting their website frequently to try and find something else I like and they do not have anything else that I like so I went to the store in *** last night to discuss this with the store manager Sam, only to find out he has since been fired for stealingFor example taking peoples payments and not giving them a receipt and keeping the money! So anyway I was told I could not have a refund only store credit and to just keep checking back for something I likeOn my receipt it states "if the merchandise is not available within four week period, you will be entitled to a FULL refund or ALL LAYAWAY PAYMENTS" I am going back to the store today with my husband and getting my money back! After reading reviews on here about bedbugs and people having so many problems with this place I do not want anything from this place except my money!!

My wife and I bought a $sofa set from American FreightWe called the store in late May and they told us that all furniture in their store was MANUFACTURED IN THE US The sales repalso told us this informationWe bought a "Standard" sofa set and when it was delivered the boxes were very clearly marked MADE IN CHINA
The company LIED to make the saleThe furniture is not holding up well and it is only month old

I brought a sofa & love seat set from this company on 3/28/ Upon purchasing it, I was talked into purchasing their guardian value plan that guarantees repair on fabric, leather/vinyl, wood & hard surface for years after purchase Today, November 17, 2016, I filed a claim because the wood on the arm on my sofa/love seat is starting to sink down, I have a rip on the love seat, & stains that I was told at the time of purchase, my guardian value plan would cover Well I was told today that the warranty only applies to fabric only There is no way on God's green earth, I would have paid $for a warranty that only covers fabric I only had this set for year & it's already breaking down on me & now, I find out that my warranty isn't worth the money I paid for it So I am a unhappy customer because I feel I was lied to to purchase this warranty plan that really doesn't cover anything

Purchased a bedroom set with a mattress and when I wen to pick it up, they stated that they do not have itI asked for my refund and then they started to make excuses that they could have it within weeksThe other option that they would do is give me a completely different set that was ugly and would be the same pricewhen we went to the store, we put a deposit of $cash down, and told them we would be back on Monday for the itemsThey manager said no problem and all the pieces were in stockMonday came and that is when this all went crazy, in daysI then asked for the manager who thought that this was very funny and was joking about thisThis is not funny I stated that this is for my mother who is in her 70's and needs this and that is why we came to your storeHe stated that this is an issue that they got it wrong in the computer and none of these items are available but may come in on the truck within the next weeksI then asked for a refundHe stated that he woul

We visited the store on Sunday 6-3-at approx1pmOur mission was to try to locate a ottoman that came close to matching existing furnitureAs we walked through the area there were two smaller ottomans sitting beside a post and clearly marked $99.00each, tags were attachedThe salesperson came over and we advise him we might want one of those but wanted to look at the rest of the itemsWhen we went to the counter to purchase the $ottoman, the salesperson started keying in stuff and then oh its priced wrong, the price tags are attached to the ottomansHe then says that the correct price is $198.00, he said that was a old sign from a sale awhile ago, this is nothing but a bait and switch operation

My husband and I went to Amercan Freight Tuesday evening and purchased a sectional couch for $plus tax and it was advertised that they will do same day delivery if the product was in stockWe assured that the couch was in stock due to the fact we wanted the couch that dayWe made the purchase and leftThe couch didn't come that nightWe called the next morning to find that "they didn't have time" to deliever our couch, and didn't care that they advertised same day delivery and that we didn't receive it, but assured it would be there that dayThe couch came that night, but the movers scratched our hardwood floors, bent and tore our door frame, and not to mention tore three tears our new couch over a half a foot long eachWe told the movers and they assured we would get a new one the following dayIt never cameIt is now day two of the promised new couch and they still haven't delivered itWhen we called to check what is going on they said "I wasn't here so I didn't do it,"

Went to the store to get a mattress setBefore we went my wife called and confirmed that they did have the set we wanted at the price advertisedIt’s a minute drive for me so I wanted to make sure they had the set we wantedMy wife called one more time and spoke with a different person and they confirmed they had the setUpon arrival they immediately knew who we wereThey then told us what direction to go to get itminutes of looking for the sales guy shows up and says that they don’t have itMy wife says we just talked about this on the phone and you said you had the setHis reply was “let me get my manager”He left and came back with the stock lady.(not the manager) she then says we can sell you this set right here(This set was triple the price of the set we wanted)The lady was very rude about the whole situation and presses us to buy the more expensive setWe bought nothing from them and never will

I received my furniture from this store with a missing black chair which was placed in their layaway however when I went back to find what happen to my chair I was told by the store manger a man came in cancelled the chair(I signed the contract), no one called me to tell me of the change The manger Thomas then went on to say the chair had been discontinued (again no call ) to inform so I could find another chair or get a refundthe manger said as first the chair was not on my contracts however I still had my original contract which shows different information from contract redone 11-8-2016.I will never purchase anything from them again and will advise everyone "Buyer Aware"

My mattress acquired from America Freight does not last more than six months before it sags and causes pain and back problemsSix months on the dotSince purchasing the mattress December of I have had three, and now the third has gone badThey come with a ten year warranty but getting the warranty last time was very difficultI emailed the store manager of the store I purchased from in Ohio about it, asking how to resolve since I had moved from Ohio to Michigan and could not return to the same storeI got no response, even after sending two more emailsI then emailed the customer service line and got what seemed like a standard-issue response claiming they would look into itTwo weeks later I emailed again when I received no responseI got a phone number for a district manager, and my first call with her pretty much blamed me for moving from Ohio to Michigan, and there was nothing they could do to make this easierShe would look into allowing me to pick up a new mattress

COMPLAINT #***---this taken care of….we are swapping the customer out Thank You Susan!

I came to buy mattress in Sanford Jorge Andrew and moe was great , and they gave me a good deal! The people here are really nice.????

This customer is going to be replaced tomorrow morningOur Regional Manager spoke to the customer day 9/