American Freight Furniture and Mattress

Went to their store to but bedroom furniture and was lied to about it being delivered and was missing furniture that we paid in full for

I purchased a bed from American Freight in April On Friday August 11, my year old daughter put her hand on the headboard to put her shoe on and the headboard cracked and brokeI was advised to call manufacturer (American Furniture Company) about this issue, however all phone numbers for that co.pany are no longer in serviceI believe American Freight should be responsible for replacing the item that they sold me if the manufacturer is not longer in businessThis break is clearly due to poor craftsmanship not abuse tonthe furniture

I spoke with this gentleman on 1/12/I listened to this customers concerns and while talking to him he made several statements to meHe understood that there were less expensive mattresses available that would have been within the budget he allowed himself. He stated it didnt matter the
price of that matters, it was the one he fell in love with and its the one he had to have. He said the mattress is worth every bit of the price he paid for it and he accepted the pricing which is why he paid and accepted deliveryI advised this customer of the notices listed on the website for mattresses and how they're priced, and he awknowledged they were there and understands but still feels they are deceptive and that he is entitled to receive the bed he purchased for the pricing he saw onlineI advised the customer that it was not an option. He could either keep the bed he purchased or bring the mattress back for a full refund. He said he was happy with the mattress, didn't want to return it. But wanted me to make sure I spoke with whoever about how deceptive he felt the pricing is listed in our advertisements. SEE BELOW!! Mike S*** American Freight - OH, KY, WV cell: 740-833-*** fax: 888-503-***

I had order a living room sofa set back in October of 2017, the first set of sofa the arms fell of and it took them while over two months to even respond to me and let me know if they were going to replace the set, then I get an email letting me know they would replace the set with a new set when next shipping came in, I agreed to thatI get home the set is not anything like the one I ordered and I reached out to Javier (store Manager) who states this is set that is up grade from what I had but again I let him know I nothing like I bought, and that the recliner chair does not match now, he then stated we will exchange that as well he could not give me the same set I had, so with no other choice I agreed, I also asked if recliner would be over sixed as I paid more for an over sized chair he stated yesI again I go to work have my inlaw sit to receive the order and I get home it is nothing like the over sized chair at allI sit in the chair two time and it also breaks and now can not

After speaking with the store and following up with Julie about the warranty going on for this customer. The warranty was denied due to insufficient pictures to support their claim. The customer never supplied new pictures for the claim. While speaking with the store the customer
actually came into the store. He stated that the mattress doesn't sag at all unless sitting on the mattress. This customer purchased an Iframe, we have advised the customer to bring the Iframe back to us, and we will give them the free upgrade to the ICS-frame at no charge to the customer. This is a heavy duty option with a middle support brace that should eliminate their issue. We will also swap out the customers mattress as well to eliminate all aspects of this customer having issues with their bed so there is no more back and forth or future issues arisingCustomer was satisfied with this resolution and should be taken care of today

there need to be sign put out for customer at the store and also there need to place there website price per mattress correct they have insult me and my spouse in this matter there need to be a penalty for advertisement that this comp[any is doing and as contunie to doI HAVE read there response and there need to be some change is with this company

On local advertisement the company claimed to have piece living room sets available, get to the store and no such thingWhen asked about the ad that was run, the reply was sorry, we don't have any in stock and there is option available, but you don't select you choiceI left irritated that I had driven almost an hour for ADVERTISEMENT!

American Freight apologizes to the customer for the delays in receiving their furnitureWe had placed an order with the manufacturer to replace the customers broken dressers, and were awaiting delivery on themWe have since been able to locate the same dressers at another store location, and have
delivered the new dressers to the customer, at no additional charge

I paid over $to American freight for a bedroom suite and queen mattress set and twin mattress set I called weeks prior to paying off my furniture as I was told to do by the employees so my furniture was in stockI paid off my furniture Feb2016, it is now May 2016, and I still do not have any pieces of my furnitureThe local store tells me it will be another month to months, and when I called the corporate # ###-###-#### I spoke with a Susan who continually spoke to me as a child and then hung up on me, when I called back again the same Susan answered, refused to let me speak to anyone above her and said she wasn't going to do business with me and hung up againSo now this company has $of mine they have basically stolen and I have no product that I paid for

Our sales person said they handed all and everything over to customerCustomer had to have paperwork because customer service phone # was on it and this customer us the phone # to place a the warranty company
As stated before we cannot play he said, she sai!! CLAIM WAS DENIED AND NOT BY AMERICAN FREIGHT, THE WARRANTY COMPANY
Though the warranty people said they explained to customer why...and also why to keep the warrantyCustomer could use in the future if guidelines were met
American Freight will give 10% to 12% discount if customer wished to replaceAmerican Freight does not refund warranties,

Regard *** *** sale number *** receipt #*** memphis warehouse...and I can be located if someone take time out to look!!...the receipt I have in my possession proves that
im in that data systemdated feb 2016,also try looking up sale number *** receipt #***,they are both me dated the same date

First and foremost, I would like to thank you for taking thisopportunity to acknowledge my letterPlease be advised that, Iwould like to file a complaint or requesting some assistance inhelping me to get my money back ($600.00) from the American FreightFurniture - Mattress, West Broad Street, Richmond, Virginia- Tel(804) 346-4444.Here is my complaint is all about, I am years old, I livein *** Court the Eastend area of Richmond, VirginiaI do notdrive and have to depend upon others to get around from point Ato point B or to go to this store or to this companyI been payingFurniture stores all my life outstanding prices for furnitures billson a monthly basis.On March 14, 2016, my dausther *** who also don't driveanother young lady name *** who drove us to the AmericanFreight store*** have had some dealing with that furniturestore before in the pastThis was my first time ever being inside

n anticipation of the warranty claim being approved American Freight would be happy to authorize an immediate warranty exchange, but it is a manufacturer's warranty, so a refund is not an option. We are sorry for the inconvenience of the long warranty claim process

I reselected Ms*** to a different bedroom set we had in stock and threw in an extra nightstand and brought back the partial set she hadAlso reselected the coffee table set she was still waiting on to an in stock
setThe drivers went out last night for the redeliver, assembled everything and while I have not been able to get in touch with her today to confirm she is completely satisfied, she seemed very content with all the changes that were made and gained a few upgrades and lamps

Customer was calledWe plan on giving her entire new bedHowever, Tom just ordered a truck and we are waiting to get one in, she is aware of this and will be taken care of ASAP!

Purchased bedroom suite and the foot board of ned frame broke have contacted them several times regarding this very unprofessional no custmer service skillsManager at store and also genetal managerAlso contacted their corporate office no responseThey have to contact warranty company through email which custmer do not have a direct line to warranty company to contact themselvesWhich is bad businessThey are worried aboutto much about getting their sales and not the customers that have purchased items through them multiple itemsNeedless to say it's been over a month now and I still have no resolution to thisCurrently my bed is on floor in my living room since have no other means of a bed

When you walk into American Freight there is a big sign that says "same day delivery", there's signs all over that says thatThe bedroom furniture I have I only brought it because the salesmen claimed he went to go check and see if they had it in the backHe comes back and tells me he has the whole set and once we paid they would load it up and deliver it to my houseWhen pay then another salesman says that two pieces weren't in the store and they had to go to NashvilleSo we called everyday for over a week asking about the furnitureSome days they didn't answer then some days they told us they had the pieces they were going to be delivered but they never came or called to let us know! My experience was horrible and I will not be shopping there againWe relieved out pieces July 30,around 9:40pm after a week of being lied about where the furniture was and when we would get it! They should not advertise same day delivery and we have to wait weeks to get it! I'm still missing

In September of 2015, I experienced an issue with my sofa where one of the pieces sprung out of place and is now out of place, threatening to rip a hole in my sofaI contacted the American Freight location where I purchased the sofa and I spoke to the manager at the time by the name of Bruce M***I explained the situation and he walked me through the process of initiating a warranty claimI submitted photos of the issue on 9/8/and on 9/13/15, I was advised that the claim has been sent in and the process take about weeks
In late November, I had not heard anything from the company, so I reached out and spoke to MrW***, who is currently the new manager at the Norcross locationI was advised that my claim was not properly handled prior to the previous manager's departure and that I would need to re-initiate the claimI re-submitted my claim on 11/27/and I was advised of a day turnaround at that time by MrW***
I reached out to the Norcross location on 1/2/

Purchased furniture set on credit applied for and was to be delivered due to delivery fee & extra fee for same day delivery Furniture was delivered and day after noticed product was defective (torn open & nicked spots)/poor quality I called the store back and let them know and from here the nightmare began The customer service after the purchase (and I even purchased the protection) has been little to none Jason from Hendersonville store has been nice and seemed genuine to want to solve the problem but he went on vacation and no one else since has tried to help me I have missed work a few times based on empty promises/lies that I would get a replacement Then when I finally get the replacement the quality is the same...defective (torn open & nicked spots)/poor quality I had them just take both old & new back since both were defective and not acceptable

I did a lay a way at American FreightI paid the lay a way off a living room set, coffee table, end tables and lampsI paid my lay a way off on 11.11.2016, I advised the furniture company that I would like my furniture delivered to my house on Friday, November 25, The furniture was delivered on that date, however, I realized that the furniture was the floor model of the loveseat and the rocker reclinerThere is a tear on the loveseat and also a mark on it I went to the store and spoke to the manager, Sean and he advised me that he would gladly order me a new loveseat and rocker recliner I contacted the company's headquarters and Kyle called and advised me to wait until after the holidays for delivery of the furniture I contacted the Penn Hills American Freight and spoke to the manager Sean on Friday, January 13, 2017, and he advised me that the furniture had to be delivered from the furniture manufacturers and he had no idea when the new furniture would be delivered