American Freight Furniture and Mattress

I had ordered furniture on 7/11/ but I had went in the store on 7/24/and took off the sofa and added a chair and sectionalthey said it would be here on 8/and still did not receive itI got in touch with the corporate office and they said that they would look into to it on 8/on 8/I got an email and that stated they would pass it along to managementstill nothingon 8/I told them the process was taking to long and I would be in for my money backwhen I went in to switch the furniture on 7/I had to pay a difference of 50$ which I paid on my cardwhen I went to the store to get my money back they refunded the 50$ back but said that they have to get the rest approved because it was cash and that it would be a check that will come to the store and we had to come back to the store to pick it upMatt is they person we dealt withwell I call yesterday 9/still no check the manager did not get on the phone and they said they would call back like always but never g

My husband and I purchased a home in May, closing wasn't until August due to paperwork issues so we went hunting for new furniture as the home we had been renting was found with Black Mold (they cleaned it up right away but why risk it?) We Found American Freight Furniture by accident and thought why not check them out? We ordered living room sets, coffee and end tables and a night stand We elected to use the layaway option since we would not need the furniture delivered until August anyway We were told upfront it could take up to days from pay off to get our furniture so I made sure we paid the order in full before we needed it Our original Sales person was great zero complaints with him We get our updated closing date on our house and I call to arrange delivery..still good Delivery day comes no furniture I call and they tell me I am on the list and they will call as soon as the furniture is loaded on the truck Business is closed still no delivery and no phone call I call again the following day and was told there was an oops in the system and my delivery day was accidentally set for the following day so it will 100% be delivered that day Delivery was not until almost 5pm, "delivery company" was a guy in a pick up truck with a *** trailer He brought in the living room furniture no problem, delivered the night stand as well Box the coffee and end tables in were damaged so my husband made him open them and sure enough one of the tables was broken so we refused it, 2nd set for our basement would not fit through the one door the delivery person wanted to use, instead of trying the other entrance which I am 100% sure it would have fit through he took it back to the store I called the store the next day to arrange for the broken tables to be replaced (which they did, took almost a month but I got them) and to select a different furniture set for the downstairs since the sectional we ordered "wouldn't fit" I did not want a different set wanted the original set and brought a measuring tape, however they the replacement set they offered my husband really liked so I let it go and we accepted it We did NOT want delivery since I refuse to pay another $to have furniture delivered when if he had done it correct the first time he would not have had to take back to the store Took approx weeks for replacement set to come into the store, took me a while to get a truck to pick it up, it is right where we wanted it and fine so far This was August 6,the original living room furniture was delivered Today is 1/3/and it is falling apart already Cushions have gone completely flat and I am pretty sure if not both frames have literally snapped I sent pictures as requested and have more to send My issue is I do not want a replacement set of the same furniture as the same issue will continue to happen I am even ok with not being able to get a refund, I would simply like the option to choose another set and get it delivered to me at no charge Seems very difficult to work with this company I had intended to purchase several other pieces from them in the future but have opted to go a different route based on my current experience

I spent a bit over $to american freight in July of I purchased a bunk bed and a new mattressDuring the time of purchase I remembered the woman who was checking me out at the front telling her co workers that the bunk bed I was buying had “a millon pieces”American freight sends another company that they work through that handles all deliveries and set up of their furnitureI was told during time of purchase the set up fee through the company they work through would be a separate fee of $and that they only set up furniture if they “have the time” and they will call me minutes ahead to let me know they are on the wayWhat actually ended up happening was the delivery guy didn’t call me until he had already arrived at my apartmentWhen he called I told him I was not home but I can be there in about minutesHe called back after the minutes again rushing meDuring the time of delivery I paid the delivery guy $instead because I didn’t have any change to pay exactly $Then the guy said that he didn’t have time to set my bunk bed up and that he would have to come on a different day to my house to set up my furniture and he would have my change thenHe told me that he was late to his other customers and was in a hurrySo I said “ok understood” So we scheduled for the next morning but he never showedI called the delivery guy back and asked what happened to him coming he told me he “slept in too late” and apologizedHe told me he would come by in the evening and never showedThat continued for daysI had been calling this guy and politely texting him asking when would he be by to help me with set upI was constantly apologized to and given the run around each time I reached outI was told he was going to call but didn’t remember my phone number or he would say he tried calling me yet I had no missed calls from himHe also kept telling me had a “busy day”and he would be by on a certain day and a certain time but would never showMind you all these times, I would sit at home expecting this man to show upI was always nice and understanding and didn’t give him a hard time as I know they have other customers but the way I was handled as a paying customer was bsAt the end of all the bs I never got my bunk bed set up for my kids nor my damn change backI did in fact end up driving back to american freight to complainI asked to speak with a manager about my bunk bed set up so they called for the guy responsible for delivery and set up to come to the front to speak with meThe guy that came to the front was the same guy that kept giving me his word that he would come and set up my bedOf course he once again told me he would be to my home later that day to set up and that he has been busyHe even had nerve to let me know that he just recently delivered furniture to my neighbor but didn’t stop by my apartment because he assumed I already got the bunk bed upThat evening the man STILL never showedI am a single mom of and I know nothing about setting up a bed nor did I have anyone reliable to help me with the set upTherefore I really counted on that delivery guy to come throughAmerican freight does have a nice collection of merchandise but if you buy anything from them do not buy anything that has to be set up that has “a million pieces” as they will duck you to getting the furniture you paid for set upI’ll spend my money to a company that appreciates my business, respects my time and hard earned moneyI didn’t intend on leaving a bad review at the end of all this but at this point I have exhausted all of my optionsI intended to go back to purchase a living room suite but since I had this bad experience I’ll will not spend any more of my money to american freight

I ordered a pink bed frame that has a bottom drawer down on the bottom, when the delivery people came and dropped off the product I put the bed together and saw that it was the wrong frame so I called the store the next day and she apologized for the mistake and she said she would take care of the problem and order the correct one and it would get dwlivered in a couple of weeksI have been waiting months and called the store to see what the hold up was and the store manager Juan said that I have to pay a difference to get the bedFirst of all I purchased the right frame and they made the mistake on theyre end so why are they giving me a run around now? Second I was told that they would order a correct frame and deliver it to me and the now im getting lied to and I have to pay extra for theyre mistake? Please help!!!!

On their website they have a photo of mattresses listed for $I sent my husband to the warehouse to get the mattresses that were in the photo and he came back with 2" in thick mattress topperI took them back and asked for the large mattresses that were in the photo and he stated that was just a picture of generic mattresses that carry in the warehouseI asked why wouldn't they put a photo next to the actual mattresses they were selling for $instead of random warehouse mattresses he stated he didn't knowI advised him that was advertising

Purchased bedroom suite and the foot board of ned frame broke have contacted them several times regarding this very unprofessional no custmer service skillsManager at store and also genetal managerAlso contacted their corporate office no responseThey have to contact warranty company through email which custmer do not have a direct line to warranty company to contact themselvesWhich is bad businessThey are worried aboutto much about getting their sales and not the customers that have purchased items through them multiple itemsNeedless to say it's been over a month now and I still have no resolution to thisCurrently my bed is on floor in my living room since have no other means of a bed

My daughter bought me this couch back in February I started to notice it was ripping at the seems and the cushions were starting to flatten outShe also bought the extra year warrantyI contacted the store on 2/08/and they set up a claimI was told it could take up to day'smonth later I returned to the store and was told it would be a couple more weeks..After the couple weeks I returned again and was told more weeks topsI returned again to find the manager I was speaking with is no longer there, and talked to the district manager and he ordered the cushions again and said will be in within a few days, the most weeksWent back in weeks and there was a new managerHe called corporate and told me there going to over night them..I waited more day and went back and he told me they never ordered themTold me he would call me in a couple hours and let me know whats going onHe never called so I went back days later and the district manager was there aga

There isn't nothing American about it! Purchased a lot of furniture from this store the the sales associate Ensure the warranty I have purchased was for any damage and that it was a yr protection plan, which was a lie and was all hear sayIt was completely bogus, and have not received any detailed documents stating the policy of guardian value planWhen I first purchased my bedroom set, I purchased a living room set with coffee tables and end tables, they had the coffee table in stock so I brought it home and put it together, it was damaged as soon as I opened the boxPaid the 70$ bogus delivery fee and had called and taken photos of the damaged goods that were purchasedSo when scheduled for delivery they were to take back the damaged table and bring a new upon deliveryThe store was unorganized with the delivery because the delivery guys had note such statement regarding the message to do soSo I wait again and they finally found the new coffee table and delivered it the same day with the rest of the goodsUpon retrieving the bedroom set, and the living room set, after they left I was excited to put together my furniture and started taking it out of the boxesEverything but the couches were damaged, I took pictures and called and showed the sales associates at the store what they sold meThey were to set another time to pick up and deliver the new replaced goodsWell, they waited forever to schedule it and turn around and gave me the run around, to the point I had enoughI finally got the number for the warranty place that is not specified on sales receipt of course you can only claim incidents that happened with in days! I've been trying to get this resolved since May 2017!

I purchased items from this store, first Item was a sectional in which I purchased in 2016, I also purchased an extended warranty in which I was told needed to be paid in cash, I went ahead and paidI started to have issues with the couch and I called in to let them know I paid for the warranty and my warranty was listed under my phone number but there was no sign of my warranty at allSo I had to take that lossI went back and purchased beds one wooden bunk bed set and another wooden single twin size bedThis was either July or August of I paid extra for delivery and was told we had a year warranty on all woodNow the delivery people did not get to my house until 10pm and did not finish until after midnight They seemed to be putting everything together with no problem I came in and examined the furniture with my husband and the wood was missing, the slacks were not screwed in and the bed was wobbling to the touch the ladder was also loose and it could only be used

We are an electrical contractor doing work out of townWe used American Freight Furniture-Mattress Store in North Richland Hills, TXAddress NAirport FWY I discussed with Anthony that we'd like to buy mattresses and sofa for $1,When our electricians went to pick up the items listed above Anthony took it upon himself to up sell every single mattressUnbeknownst to my on site employees they signed for all of thisI was unaware of this until the bill came in at OVER TRIPLE the agreed upon price $3,Once I found out about this I instructed my electrician to return all of these products and of course "All sales are final, no returns." This is the epitome of a BAIT AND SWITCHI plan to find every message board, and review outlet I can find to make to let everyone know that this company WILL take advantage of anyone who walks in the doorI am extremely dissatisfied with the terrible customer service that Anthony hasI will make sure that as many people as possible know just how awful this company isThis is beyond being taken advantage of, it is an outright corporate rape

I purchased a mattress from American Freight, and while their customer service is better than some, the execution of their commitment is shakyI was overcharged initially on the purchase and had to be inconvenienced for a refundI had a hassle with delivery and it hasn't gotten any better sinceThe mattress is faulty; I wanted a firm mattress and this is not, the middle of the bed started to sink immediately and within two weeks of purchase, I was calling to complain about the mattressThe mattress was delivered on November 12, and by the second week of December I have been sending them emails and pictures about the sagging of the mattressIt is now at the point where the beam on the box spring has broken because I can now feel it in the middle of my bedI have never experienced a box spring having issues because of a mattress, but this has taught a new lessonI have been in emails with the store and they have given me excuses saying my photos are not sufficient enough for

I bought a bed frame eight months agoI didn't open it because I got the mattress
and box spring five months laterWhen I open it the things I needed to put it
together was not thereI went to get them they didn't have any, they said that
they order them for meThey said they would call me and a week but they did not
I called them and they said they would call me right back, they nota month later
I called backI was told I could not get the I the parts I needed because the warrenty
had expiredI can pay for them

This was the worst shopping experience I've ever had on multiple levelsOn May 17, I went to American Freight in GoodlettsvilleThe mattress I needed was not in stock as it was advertised on the locations website The store manager then told me that they could order it but that it would take up to a month to receive After a month I contacted the store and was told the item I purchased and was waiting for was "discontinued" This had not been communicated to me what-so-ever until I called them wondering where my mattress was that I had already paid for I then went to the store's location and requested a refund The store manager told me that since I had paid in cash that a corporate check would have to be issued and that it could take up to weeks After weeks, I contacted the store manager again, was put on hold numerous times and was finally told that they "don't know what happened" to the check and was hung up on I then contacted the American Freight corporate office, left messages over a week time span and never received a call backIn the meantime, I contacted the store location and had them re-issue another corporate check and was told it would be another weeks After yet another weeks and no refund check, we contacted the general manager for the 3rd time and he was finally able to give us some kind of resolution It is now August 3rd and we are just now getting the refund check The shopping experience and customer service was horrible in the store as well as the corporate office I will never, ever again even consider purchasing anything from this company in the future

I went to American Freight towards the beginning of April to get a twin plush memory foam mattressThey didn’t have any in stock, saying it has to be special orderedweek waitSo I chose the lease to own since they go by the paycheckweeks time is up and I hear nothing, not a wordSo in I go to inquire about it on May 2ndMy sales guy, Lance, has another sales lady call the lady who handles special ordersThat lady informs her that she didn’t get my order until a week before and that I would have to wait another month if I wanted itWhich I opted toWe had to redo my contract since I never received the mattress and I thought everything went wellWrong! I went in on Saturday May 26th to find out it never came in on the truck the week beforeI was lividReady to cancel everythingMy guy Lance found another store in town that has my mattressHere it is WednesdayNot heard a thingMe myself and I will have to go in just to find out what is going onThat’s not how a business should beMe going inThe lady who handles the special orders should not be employed as she obviously doesn’t careI plan on going in Friday, AGAIN, after workIf nothing is resolved, I am canceling my order completely and will tell anyone who’ll listen, not to do business with American FreightI just want to have the mattress I orderedIt’s that simple

I purchased a living room suit 12/22/I paid for a warranty because The sales guy talked me into it(MICHAEL M***) AUGUST 2,2016, I put in a warranty claimMy chair arm was coming apartI was told to weeks we would have a new chaiI have been in the store numerous times since thenI have yet to receive my replacementI'm still hearing the same storyI contacted the regional mgrOctober 24, Who is the same person to make the sale a year ago (MICHAEL M***)He told me again " weeks" I called him 12,5,He says to days
How long is this legal to keep going?

My idea of customer service and that of the American Freight Furniture store is completely differentWhen someone has paid for a service or item, you would think that they would have given the particular item of purchase to their supposed to be valued customerOn the first mishap, they sent the wrong furniture (a sectional and a love seat), the second time, they sent a love seat and the sofa (did not match in style or color), the third time they requested that we actually go and pick up the furniture that we purchased from THEMConsidering they made the mistake in delivering the wrong furniture both times they should have had no problem delivering RIGHT furniture the THIRD timeEven with all of this being said, with the duration of this whole ordeal, it took at least SIX MONTHS for us to come to a conclusion(by that I mean my husband went and picked it up even though he was not supposed to due to his health)We spoke to a few supervisors including someone by the name of Robert and

My daughter and I purchased and paid with a debit card over $1,worth of furniture bed room sets and sofa and loveseat on 1/6/to be delivered on 1/13/I received a call on the morning of the 13th stating my love seat was not at that location and delivery was going to be late because they had to go to another store to get itLater that night I received a call from the delivery guys saying they were getting stopped by the police and would have to call me back, they called me back to say they could not deliver because their truck tabs had expired and the police was making them go back to the store and would not make my delivery until the next day they said they had another truck but one of them had to go home to his baby because his wife had to go to work, they said they would be there at 10am I was very upset I had just lost my husband unexpectedly and had to move into an apartment and people from out of town with babies that was staying the night to help me it was our fir

I don't know where to begin, because I am so angry with this company, and filing a complaint here will hopefully gain some traction with a PROPER RESOLUTIONIn the end of October, my wife and I went into the local furniture American Freight in Port Orange, FLWe found a particular sofa/loveseat set that we both liked, and paid upfrontWe set the appointment for the middle of November, we were moving to a new place and wanted to make sure we had the furniture there the weekend after the new home becomes oursOn the day of the delivery of the furniture, we receive a call from Tim, the man who sold us the furniture and the manager of the local storeHe tells us that the furniture was damaged with several tears on the loveseat and sofaHe offered to replace the furniture in to days and not charge us a second delivery feeMy wife and I were completely fine with thatThat to days came, and we heard nothingMy wife and I were very busy people and we couldn’t call them right awayIf they didn’t call us, we would call them on the weekend, when we had more timeWe had to call them today (12/2/2017) to find out what is the deal with the furnitureThey received the furniture yesterday afternoon, but did not inform us of the furniture delivery, or when it would comeDid I forget to mention that the person we talked to today was Tim, the local manager? He tells us, at 11:30am today, that the furniture will be delivered to us soonFive or six hours later, still no furnitureMy wife calls back, and asks the company where the furniture isIt was STILL IN THE STORE! My wife wanted the phone number of the regional manager of the area, whose name was MikeMy wife calls this guy, and from how my wife tells it, he had a condescending toneHe was offering my wife lamps and then a $store creditMy wife wasn't hearing that, and told *** *** Mike to call meHe called me the first time, but I was talking with my wife and missed the callMy wife explained to me what happened and what this regional manager offeredIt was a complete insult, and the condescending tone part made me really upsetWhen he contacted me again, I gave him the business on his offer, believing it to be completely insulting, given that we were paying customers (who paid the items in full), who were given damaged furniture by the company, and having to wait weeks, beyond the time that was given to us by Tim, the local store managerI asked for half my money back to Mike for these reasons:
We paid for the items in full
The furniture was damaged upon arrival
We were told by the manager of the local store to days for replacement
The store did not follow up with us
We had to wait many hours from the time we called today to receive the itemsAfter much conversation with Mike, he gave me an offer for $dollars cash back and $store creditReluctantly, I agreed to that offerAfter mentioning this to my wife, she was told by Mike that his offer to her was the best I can doIt was an hour later after this call, about 7:PM, that the movers arrivedThey did an excellent job with moving the furniture in and applying to legs to the setHowever, after the movers removed the plastic the sofa, I went to inspect the item and found several scratches, tears and indentationsWhen they brought in the loveseat, there were some of the same things as wellTook pictures of the damageMy wife and I were upset, as we should beWhen a PAYING customer receives furniture, there should be damage to itWe told the delivery guys that they are not at fault, but it is the company, and whoever is moving their product into the stores that should take responsibility for thisWe, as paying customers, should not be resorted to this treatment, nor should be treated in anyway but with the utmost respectSO, TO MAKE THIS CLEAR IN LARGE CAPITAL LETTERS, I IMPLORE THAT ANYONE READING THIS UNDERSTANDS: DO NOT BUY ANYTHING FROM THIS COMPANYTHEY ARE QUICK TO TAKE YOUR MONEY, KEEP PROMISING YOU THINGS, BUT THEY CANNOT KEEP UP WITH THEIR END OF THE BARGAIN, AND CANNOT GIVE YOU A QUALITY PRODUCTWHEN YOU DO COMPLAIN ABOUT WHAT YOU PAID FOR, THEY WILL TREAT YOU, A PAYING CUSTOMER, LIKE DO NOT MATTERPLEASE TAKE YOUR MONEY ELSEWHEREDO NOT FALL INTO THE TRAP MY WIFE AND I FELL INLet me mention that this is my first time complaining about any company in this fashion, because for the most part, issues were resolved amicably with other businessesHowever, the events that have unfolded with American Freight from the end of October to now makes me compelled to tell every single person in *** County, The State of Florida, and this whole country of ours in every way possibleThis company is not great, and they will do a disservice to you

I bought a dining room table, chairs, three end tables, two full size couches and a rocker recliningI also purchased a five year warrantyThree of the kitchen chairs have had to be repairedPlus, one of the couches frame has broken and cannot be reclinedCalled the store several times just to be redirected to insurance claims at GuardianAfter pictures and written statement I was told Sorry we only cover cosmetic issuesCalled store back again just to be toldSorry over a yearI spent a lot of money there just to have things fall apart, have the extra insurance I was charged and paid for turn me away and the store to tell meSorry can't help you

I started a layaway with this business in January of In February I went to the store to pay the account in full with expectations of setting up a delivery date for my furniture which includded living room sets, complete bed set, one box spring, bed railings, and lampI was told only one living room set was in-store at the time and the remaining order would be available the following weekSounded genuine so I trusted my judment and pre-paid the entire account in the sum of $dollarsI didnt want to pay separate delivery feess so I asked to keep what they had until everything was inNeedless to say it took a month For beds to arrive and the living room set that was there was damaged so I had to choose something else which only consisted of love seats because thats the only thing that could fit the space that the peeviously ordered set would dwellBeds did arrive as well as the lampThe remaing living room set has yet to be located going on months after purchaseWhere abouts are still unknown and I was told it would take almost a week to receive my money back at the sum of $dollarsI was promised a $refund check from corporate which I have yet to receive to assist with the amount I previously paid for deliveryStaff was rude and obnoxious when I called to inquire about my items still owedAs of date I have not received my furniture or my money backMay I add that I also purchased accessories to match these sets in the sum off $that are going to be wasted because I dont have the furniture that was purchased in mindWarning all potential patrons to Please ask lots of questions before purchasing from this business!!!