American Freight Furniture and Mattress

We have been complaining to American Freight the last months regarding a couch that broke apart after months of owning it American freight claimed they would replace the couch no charge and still to date they have not even contacted usWe provided pictures, sales receipt as they requested they still are ignoring us in regards to this matter

THIS PLACE HAS BED BUGS!!! YES BED BUGS They just sold a mattress to my son and his GF $for mattress and box spring They got it home to the newly remodeled house and days later they were bitten no less than times by bed bugs We found them in and on the mattress and box spring that morning They are disgusting They called the store and the store said to bad so sad, we have your money there is nothing we will do DON"T buy anything from these crooks They just would like to change out the mattress and box spring for something new The store will not do it They spent money to stay in a hotel when they had the house sprayed, they did not get any bites for a week They purchased one of these mattress protectors to keep the bugs in, sprayed again Stayed there one more night, They were bit up again when they woke up My hope is we can somehow get them out of the house DON'T buy anything from this dirty nasty place I have been told, what places like this do, is buy used mattress and repackage them as new That is the only way this mattress could have gotten bed bugs unless it got them from their storeIf that is the case, every piece of furniture in the store would have bed bugs in it DO YOU want to take that chance? PLEASE share this post so people won't spread BED BUGS to everyone in TOPEKA

We apologize for any miss communications! Customer came in today and we upgraded them to the Icelandic King, customer has been reselected

*** is coming into the store within the next two days to reselect to a different bed frameShe is happy with the resolution

AMERICAN FREIGHT will not deal in manipulation and vengeance! Our sub-contracting delivery service took out a mattress and box spring to this customer, he wished the delivery service and was told up front that after delivery/labor was done that the sub-contracting delivery service must be paid
cash, he schedule a deliveryAfter delivering to his home customer notice box spring was damaged….we said we would take it back and bring back to his home the next day a new oneThis customer said no and demanded it immediately which the sub-contracting delivery people said they could not (they make their own schedule) and would make sure he would be delivered next day very first customerCUSTOMER AGREED AND PAID THE DELIVERY COMPANYThat same day this customer called the store and became aggressive and foul so disrespectful no one could reason with him….not even myself and wanted refunded and his old furniture back, we explained our sales are final, this is on his receipt and signs over all our counters saying “ALL SALES ARE FINAL” NO REFUNDS and explained his options….see below
Please explain to Mr*** his options, still happy to have our sub-contracting delivery company come out to make the exchange on the box spring...but there will be no refund only an exchange
This is what was told to Mr***……
Our subcontracting delivery service will bring out the box spring he originally ordered and make the exchange
He would receive a store credit of $for this trouble in good faith
We gave him the Delivery company name and phone to call and express his disappointment with the customer service with *** MOVING *** *** *** *** ***…..AMERICAN FREIGHT SUB CONTRACT THEIR DELIVERY OUT

I purchased furniture from this called company ans in reality they scammed people Not only I pay for next day delivery and my furniture wasn't deliver next day there were missing items I called the company multiples times and they really don't care Spoken with managers, went in person spoke with a manager about this issue of missing dresser and broken drawer and he was going to take care of it but still to this day nothing Its been 5-month they stole my money still missing furniture and still have a broken drawer I WANT MY MONEY BACK FEOM THIS THIEFS!!!! Even left a voice message on a number they have listed for customer service issues and no one called me

We purchased a couch and love seatIt wasn’t cheapI specifically told the salesman since my husband is retired we need a couch w cushions that don’t sink inAfter only months the cushions where we sit are so sunken in and look terribleI payed for the warranty which covers I guess burns, bodily fluids and one other thingI called the manger who was very niceI sent him in pictures which show how horrible they lookThis has been over a month agoI have bought a couch from fingerhut for cheap that lasted a long timeThis is rediculous I would rather get a different set or maybe mine is defectiveThe store was *** in *** azMy name is *** and I would appreciate some response!!! I am a very unhappy customer

They called me a week before I wanted my stuff delivered set up a delivery date, the day before my delivery they called and told me my dresser was not in, I asked if would have to pay two delivery fees if I got my order in two shipments they told me that I would not have to pay two feesSo I had my bed delivered I called and asked about my dresser and they told me they were trying to get it from another storeSo I called back a few days later and everyone in the store acted like I was stupid and told me they can't transfer store to storeSo I asked when my dresser would be in they told me in a few daysWell a month later my dresser is in and now they are wanting me to pay another delivery feeI tried contacting the corporate office they don't call me back I called the regional manager of the store and she doesn't get back toI just want to get this resolved

IN DECEMBER 2014, I PURCHASED A KING SIZE MATTRESS AND BOX SPRING FROM THE STORELESS THAN YEAR MATTRESS BEGAN SINKING FROM PILLOW TOP AND SIDES OF THE MATTRESSI CONTACTED THE STORE AND EXPLAINED THE ISSUE THAT I WAS HAVING WITH A LESS THAN YEARS MATTRESS TO MRB***MRB*** RELATED TO ME THAT IF DID NOT PURCHASED THE STORE EXTENDED WARRANTY MY PURCHASE WAS NULL AND VOIDI WAS NOT SATISFIED WITH THE ANSWER THAT MRB*** GAVE MEI CONTACTED THE MANUFACTURE (Solstice Sleep Products) LOCATED AT S Falkenburg Rd, Tampa, FL Phone: (813) 438-AND WAS FORTUNATE TO SPEAK MSANGIE WHO RELATED MRB***'S MASSAGE TOMSANGIE TOLD ME TO DISREGARD MY CONVERSATION WITH MRB*** AND SENT ME A CLAIM FORM TO FILL OUT TO SUBMIT IT TO AMERICAN FREIGHTI FILLED OUT THE CLAIM FORM,, TOOK PICTURE,AND BROUGHT IT TO THE STOREUPON ARRIVAL, I MADE CONTACT WITH MRB*** (STORE MANAGER) WHO ACKNOWLEDGED AND CONFIRM THAT THE MATTRESS WAS IN FACT PURCHASED AT THE STORE BUT DECLI

I have never been so frustrated with a a company in my lifeI ordered furniture on July which included a bed set, sectional, chest and night stand to be delivered on my move in day July I was told by the sales manager there was a chance the chest and night stand would not be in which I did agree toWhen it was delivered I was notified I was receiving the floor model which was never discussed with me and I was told from corporate that they never sell floor modelsI called immediately letting them know the issue at hand and they let me know if would have to hold onto it and they would have to get it ordered which could take a few weeksLater that night I also found a hole in the sectionalI called the following Monday to let them know I would need a new sectional as well which they told me it would take a few weeks but they would call me back asap once they had a better estimated timeI never got a callThey finally delivered a second set of the bed set and sectional as well as the first round of dressers on August 2...every single piece damagedI called the store as soon as they opened aND later that day contacted corporate where I was talked over numerous times and in the end was hung up onI got my third set of bedroom furniture and second set of dressers that were individually inspected by the workers and delivered on Aug and when it was delivered I still found holes and scratches on everythingThey refuse to give me a refundI am now being offered to take time out of my schedule to go pick out new furniture which I will pay any different or if less receive a store creditI have voiced numerous times I work a very demanding job and get very little free time other than for a quick email or callI have been dealing with this for over a month and continue to be delivered damaged furnitureYes I have been rude and short with them which I would think is expected from someone dealing with this situationI moved to this town for a new manager position and am unable to fully unpackI partially blame myself for not having enough time with my schedule to read reviewsIt also makes me sick as a Manger seeing them continue to make me jump through hoops when I have expressed numerous times that I understand sales are final but I did not pay full price for damaged furnitureI have even been told by a worker he agrees and feels it would be best if I get my money back and be done with itI am so unhappy with this company if it wasn't $I would just walk away all together and throw everything awayPlease save yourself the time and stress and avoid this company any way possible

On 6/20/I purchased a bedroom set from American Freight, *** location, over the phoneThe Manager Mike E*** ensured me that the furniture would be delivered on 6/21/and that the delivery crew would set up the furniture and take the trash awayNot only was the delivery driver Benson C***, rude and disrespectful in my home, but they scratched up my walls and stairwell rails, and put a 2xfoot stain in my carpet from thier dirty boxesThe boxes should not have even been brought into my homeThe sales manager Mike also ensured me that the price of the delivery was going to be $However the delivery driver, Benson, charged me $75, and I had to pay him another $so he would take the trash with himWe live in a HOA community that fines residents for boxes and bulk trashThe manager was rude and cursed on the phone when I called him to explain what his delivery driver had doneNot only did the driver overcharge me, they didn't assemble any furniture, they scratch

I reviewed the response made by the business in reference to complaint ID 10769849, and find the resolution is satisfactory to me

Took the money and ranNo goods or services receivedI paid in full and they immediately withdrew fundsI asked for a refund ONE DAY LATER, but havent received anything except scripted responses from the branch office ("it should be in the mail" and my favorite deferred "call corporate in Ohio"Nothing but telephone run around from "corporate" after multiple messages left with order #, transaction, etcA MONTH without any resolution and unfortunately I just now see all the other customers having to involve court or the Revdex.com

Confirmed.....though this was answered through a CUSTOMER REVIEW COMPLAINT NOT A FORMAL Revdex.com COMPLAINT which now this customer has filed and American Freight will adhere too by giving this credit.There will be a $store credit for this customer for 6mths, after 6mths a $charge monthly will be taken out per our policy on our receipt

The problem is they lied to me about what the warranty coveredThey specifically promised it covered pet damages and it doesn't

On Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in North Charleston, SC and our salesman was Randy We purchased the a Flannel Espresso sectional couch (pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409) At the time of purchase, we did not have a home yet as we had just moved to the Charleston, SC area from the DC Metro area Randy assured us that once we found a home, please contact their store to setup delivery of the furniture, which we did The day of the delivery, I called the store as the driver had not arrived at the specify time The lady on the phone seemed put out to have to even talk with me Thankfully the furniture did arrive and the delivery driver and his helper set the furniture up The delivery driver noted a hole on one of the sections of the couch He made noted of it, I snapped a photo, and he said he would notify the store of the

I Don't agree with there response because the web site said a per pieice at $it does not say anything that a thin mattress that thin will be $dollars like they were trying to charge me and my spouse as yet corporate still has refuse to contact me in this matter like they said they were wonder why they are guilty as call Revdex.com it is a shame that business like this is trying to take advantage of people and I think

We purchased brand new sofa and love seat in early November of as well as purchased the extended warranty plannot even a month went by and the recliner on the love seat broke, I called right away and told them what happened and they asked me to send them picturesI instantly emailed them pictures and they told me it would be a couple weeks and I would have my new pieceI called them in the middle of Dec and was given some excuse that corporate had to approve that it would be a few more weeks so I waited and never heard anything back from the companyI called them again and the manager said I am getting you a new piece it will be in in a couple days I waited for two weeks to hear back and nothing so I called and got a story oh the wrong piece came in but if you want we can give you another new couch for the same price or I could have the used loveseat off the floor that different other customers have sat inI said no I paid for the set I want the set and I want new like

American Freight sympathizes very much with this customers, a horrible experience to go through! This customer bought a mattress May of 2014, more than 3 years ago with the mattress pad to protect it. With this pad came a warranty and inside the
packaging are the warranty guidelines if the customer wanted to file a claim. Also investigations showed that this mattress did not meet the manufactures year warranty for a replacementThis customer called our store and explained her situation and wanted to file a claim for a replacement of a mattress and that she had bought the pad also which would warrant the mattress if ever any damage. Our Store Manager, our Regional Manager, our Vice President and myself all spoke to her and explained over and over that "Acts of God and/or nature" are not covered under this Warranty, that warranties are not INSTANT replacement and the specific guidelines must be meant for any replacement and that refunds are not a part of this warranty offered, only replacing the damaged item with the same item was. This customer argued the fact that she was told different by our salespeople, that she was told a refund would be given instead of a replacement. American Freight Sales people know that all warranties that are sold for other companies by American Freight have guidelines that must be respected and that refunds pertaining to this warranty was never an option.Nevertheless, in good faith we told this customer because of the nature of her complaint we would give her $% off on a replacement mattress and marked her receipt in our data base accordingly. This customer became outraged and began to call our store and corporate office repeatedly. During rages and the disrespect on the phone to our Store Manager this customer admitted that they had misplaced their insurance check.To summarize…..Our company felt we had explained the warranty process well so to be understood and would give a good discount on a replacement mattress but every time we communicate was every time customer would become aggressive and unreasonable. Please help us explain that she will not be refunded nor will she receive a free mattress but she would receive a 25% discount on a replacement

AF replaced the customer out with a brand new set