American Freight Furniture and Mattress

The issue with American Freight Furniture has not been resolvedI received a message via Revdex.com yesterday and it stated American Freight Furniture wanted to resolve the issue of the incorrect bed that was sent on May 16th I requested a time and date to pick up the bed via Revdex.com and received no responseI called the local store where I purchased the bedI talked to Joneeka M*** and she told me she had no knowledge of the resolution and she had to contact the home office to verify the transactionAmerican Freight's local store called back twice asking the content of the email that was sent to me via Revdex.comI gave them the information of the email, and was told to call Susan B*** at their home officeAlso, Joneeka M*** said she will follow up with the home office and that she will call me back shortly; she never called backI called Susan B*** at 5:pm yesterday and left a message on a time and date of exchange of merchandise; she never called me backI am requesting that the case be re-opened until the matter with American Freight Furniture is resolved.Thank you,

After picking out the upgraded mattress the salesperson told my fiancee and I that, although there wasn’t one available at the Carnegie store, their
other location had oneI was told that the salesperson at the other store would bring the mattress up to Carnegie or, if that wasn’t going to happen, the salesperson I spoke to at the Carnegie store would personally go pick it up and bring it to the Carnegie locationWe were then told that they were coming out to Canonsburg between 1pm and 2pm on 2/16/to fix dressers for another customer (***, the customer referred to in the response they first sent to my complaint) and that they would deliver our upgraded mattress while they were out hereDespite being promise that the upgraded mattress would be delivered between 1pm and 2pm on 2/16/2018, it was notFurthermore, I received no phone calls to inform me that they would be unable to deliver the mattress today, to set up another delivery arrangement, and apologize for not being able to deliver on their promises yet againAlthough the lack of communication and incapability to do as they promise from American Freight of Carnegie has come to be expected, it is getting very old and extremely frustratingI can no longer trust that American Freight of Carnegie will ever deliver this mattress as I have been promised times in less than weeks that it would beAt this point, I no longer want the mattress or the couch and loveseat for that matterWhy? Because a product is only as good as the company and American Freight of Carnegie has not been pleasant to work with in getting this resolvedTheir promises are like swiss cheese (and the mattress for that matter); full of holesThat being said, I now want the following:ALL of the furniture that we purchased from American Freight of Carnegie to be picked up.The down payment of $to be returned either in cash or directly deposited back to the account in which it was made from.The financing payment totaling $to be returned either in cash or deposited back to the account in which it was made from.The delivery fee of $to be returned as the delivery company put at least one of the holes in the mattress while delivering itThis was paid in cash so I want it returned in cashIf that isn’t possible then directly deposited back to the account in which the other payments were made from.Compensation for the lost wages and aggravation caused by at least a dozen phone calls, the visit to American Freight of Carnegie to select the upgrade, and waiting for a delivery that never happened in the amount of $paid either in cash or directly deposited back to the account in which the other payments were made from.This totals $paid in either cash or directly deposited back to the account in which the payments were made from in order to insure paymentI have spent over a month and a half trying to work with American Freight of Carnegie to resolve this quietly and in a timely manner; but, yet, nothing has actually happened in correcting the situationIf this cannot be resolved in a very timely manner, then I will pursue legal action including but not limited to arbitration or a civil court hearingPlease also note that, when I filed my complaint, I said I would be willing to go to the media with this and I meant it

I know what I ordered and it is NOT the same oneYes someone did intentionally switch it for a cheap immatation

American Freight will be transferring in a piece within the week for this customer!!

Bought a Stewart and Hamilton Mattress from American Freight in Nov Took it home myself and put queen size mattress and box spring on my bedAbout 2-months later, noticed the mattress was beginning to sink were I sleep(I weigh pds) so I turned mattressother side began doing the same thingCalled American Freight and was told to send on pics for manufac warranty and that someone would get back in touch with me in about a monthHeard nothingcalled again AF said they didn't receive any picsresentno answer againcalled againpictures were not good enoughsent more picsno answer from AF againwent to storeManager says that he sent pics but when I went behind counter and looked at computer, the manufacturer had a notice on computer that pics were not good enough againAll I want is a different mattress or my money backmy goodnessI've even asked fro the Stewart and Hamilton customer service number and no one will give it to me or they claim that don't have

In the bringing of July we went to American Freight in Carnegie, Pa to purchase furniture for our new placeThey had a whole house furniture package for $You got a couch, a love seat, two end tables, a coffee table and two lampsYou also got a kitchen table, chairs andA queen bedroom suite, a mattress and boxspringThey told us we could tweak the package and upgrade things, and pay a little extra and so we didWe got a nicer bedroom set and a better mattressWe paid for the furniture in full on July 29thWe were told that they were getting a shipment in, in a few days and that they would send us picture of the color options for a couch and we could pick themIt wasn’t untill about August 10th I had to call and ask for the pictures which they gave me a Hard time about sending but they were the ones who offered to do it in the first place since we lived about mins away)So after several phones called and talking to different people someone finally sent me some options and at that time we chose black and scheduled our delivery date for Sept 9thI had a bad feeling about this place so I asked my fiancé to call and verify they had all the right information for usHe called and they didBlack couches and being delivered Sept 9thGreatSept 4th we called to verify it was coming this Saturday (the 9th) he assured us we were on the scheduleI still felt uneasy and called the 8th“Oh yes you’re all set for tomorrowThey will call you when they get your furniture on the truck”Well the 9th came and we never got furnitureI called the delivery company around because we waited all day and never showedThey told me I was never on their list to pick up todayAt this point the store was closedSo we went there first thing the next morningWe talked with the store manager Chris, to be told that not only was our delivery date in the computer as the 30th but we never had ordered a boxspring or a frameSo I said the boxspring came in the package and we asked for a frame and our sales associate, Dwayne said he would throw in for freeso Chris tells me they would throw it in at their convenience because they messed up somewhereWe also asked that they waive the delivery fee because of our troubles and they did which I was greatful for Our furniture was eventually delivered that day around 6pm, at which now the store was closedWhen the delivery people came and delivered our stuff we had realized everything was in boxes and needed to be built, which Dwayne had told us everything would indeed be assembled and setup but that was not the caseAnd then as the story gets worse they only had a pc bedroom set for us and told us that was all we orderedI was so upsetThey dropped off what they had and as we began to open boxes to set up everything, almost every single piece we had gotten was either broken, bent, scratched or damaged in some wayThe end tables and coffee table were in boxes and each piece was bent a different way making it extremely difficult to buildI paid $for a fancy lamp that was broken in two places as well as several pieces of the chandeliers that hung from it were brokenThe dresser was scratched along the sideAnd the headboard came with no directions and screws that were too long so when we put it together the screws came out the other sideNow it’s Monday I call the store manager, Chris, back again, upset because we had ordered the “whole house furniture package” which we were told included a pc set why did we only get pc? When we upgraded we told our sales associate we just wanted a nicer quality and would pay the upgradeHe apologized and didn’t know what went wrong where and they offered to send out a replacement for all the damaged furnitureI declined and said we were so upset with all the problems and quality we didn’t want it and would like to return it and he obligedWe did however keep the mattress, boxspring and couchesThe manager then told me that when they pick up the furniture they would give us a credit that day when the stuff was back to their storeThey came back that Friday to pick up the damaged stuff around and said we were the last stopThe next morning I called the manager asking for the refund and he gave me the run around on how he had to go make sure everything was there firstHe told me he would call me back shortly after he did thatIt had been about hours and I haven’t heard back so I called again and he told me he’s still waiting to hear back from the delivery company to verify what we returned since it got taken to their other storeAnother hours go by and I call back again and he says “oh yeah I can refund your card now”We got a credit of $for the things we returned when we originally spent $1,But no other real compensation for all the time and hassle of everythingThe sales associates seem to have no idea what they are doingHow did we call them twice the week before delivery to verify the date and both times we were told yes you’re on the schedule to not getting our furniture and finding out there was a wrong delivery date? HORRIBLE experiencePlease nobody ever buy from this company!! I got the number to the VP of the company as well, called him times and left a message every time about the huge problems I’ve had and never got a phone call back from him, not even from a receptionist or anythingThey have TERRIBLE customer service and I will make sure everyone I know, knows about our bad experience and the terrible quality of the furnitureThe mattress is the only thing good that came from themIt’s been weeks of sleeping on it so we’ll see how long it lasts forThe two couches we kept from there are horriblevery uncomfortable, they creek and make cracking sounds every time someone sits on itWas not worth $I don’t even want to call them back again because of the horrible experience I’ve had with themI’ll be throwing them into the dumpster and buying new ones elsewhere

Employees Sean and Jose and Duan skimmed my card and stole all of my money with the help of someone in Michigan

On January 15, I purchased several items for my new homeThe items were delivered around January 27, I purchased two kitchen/dinning room tables and chairs for those tables, a couch/sectional, a queen side bedroom set including the mattress, and twin side headboard and footboard along with the mattress and a warranty for those itemsSometime in March 2018, my son was talking to me and went to go sit down on his bed and the wood brokeWe contacted the company via emailAfter receiving no response, we contacted the district manager The district manager and I spoke briefly and he said he would get the store manager to contact usAs I spoke with the district manager I also told him that our queen size bed leg broke while we were sleeping After speaking to the district manager, I also informed the store via email The store contacted us and side that our warranty claim was approved but they do not know when the items will be delivered to usAs of today, April 19, we

In May of 2016, we bought a living room furniture set ( Loveseat, sofa and tables), and we also bought a warrantyNo less than a month later, the sofa ripped, we contacted the store located in West Palm Beach on Military trail, and they asked us to take picturesThe pictures were sent, and they told us, they would have an answer in about 4-weeksWe called the District manager ( Tom ), and he said the exchange has been approved, and they would call us when the furniture would be ready for pick upIt has been months, and we have not received a call from the store to pick up our furniturewe contacted the manager once again, and he did not answer, we left a message, and he has not called backThe sofa has continued to rip, and at this point, we just want our money back, so we can buy a better quality setwe are very disappointed with the service, and the quality of the furniture

My husband and I purchased a Carlton by Stewart and Hamilton When we received the mattress you could clearly tell that there was a large lump in the middle of the mattress Then one laying on the mattress one side is extremely firm and the other side extremely soft So soft that you feel like you are going to fall off of the mattress I have called and spoken with American Freight and they will not refund the money and was asked to take picture of the mattress with a broom handle laying on top of it so they can see if there is an issue We were then told that once the pictures were received by management and American Freight they would then send off the pictures and paperwork asking for a replacement mattress I feel as though this mattress should have never been given to any customer and then I have to wait 2-weeks for the manufacturer to tell me if I get a replacement when they have $of my money And on top of that sleeping on a terrible mattress for the next 2-weeks Not happy with the outcome on American Freight side or Stewart and Hamilton which are the manufacturer

In the end of February beginning of March I purchased a sectional from American freightI purchased a five year full warranty with the sectionalOn 2/13/we went to the store again to look at furnitureWe explained our situation to Jared the salesman and he was very helpfulHe pulled up the previous purchase, and said that the warranty we bought should cover the sectional and there should be no reason why we would not get either the same sectional in replacement or the at we paid for it toward a new purchaseHe gave me the email address for their district Manger Rachel and said to email pictures of the couch and the damage and she would get back to us.either the evening or the following day I sent the email The response I got was it was not covered under the warranty but they will mail new cushion covers to our homeShe stated that the plan is for accidental rips burns stains and soilsThe manufacturer only covers the frame springs and quality of the textile against def

My wife J*** *** and I purchased a bedroom set from American Freight in Sanford FL about months agoIt's not even a year yet and the bed is already falling apartThey sold us a defective and poor quality productThe wood on bottom of the bed is breaking awayI am not sure if the bed is made out of real woodWe are afraid to sleep on the bed because we think that we will get injured if the bed complete fell to the floor overnightWe have been sleeping in the guestroom the past few weeksWe have purchased living room and other product from them and cannot believe they are treating their customers this wayThey are refusing to take care of the problem for usIt is always a fight trying to get them to assist usPlease help with this matter

I would not recommend buying furniture here, but if you do, make sure to bring your own tape measure! Apparently they are difficult to useMy boyfriend and I came into the store one Friday and decided to buy a couch/loveseat set for our living roomI told the employee multiple times that it needs to be delivered in the afternoon the following day as Ill be at work and my boyfriend has a prior commitmentWe were told no problem; the store doesn't open until 10am and the drivers will call an hour or two in advanceI'm sitting at work (about a half hour from my house) when I receive a call from the delivery men that they are minutes away....its 9:20amI have to leave work, rush home & make the delivery guys wait for me to arriveThe delivery guys (contracted by american freight) explained that what the employee told me the prior day was totally incorrectThe STORE opens at 10am but they start delivery at 8amHow does he not know this?
Anyways, the couches will not fit through our doorway and I have to return to the store for an exchange of smaller couchesLet's not forget, I just paid these guys $($+ tip) to not deliver anything I once again meet with the same employee and give him the dimensions that will fit through the doorwayHe agreed to exchange the first set for a sectional at no additional costThe width of this new couch is 27" according to said employee and will definitely fit through our doorOnce I get home, I receive a call from him concerned the couch might be too big after allHe states the width is more like 28" and that makes him nervousWhile I'm on the phone with him I measure the doorway...its 29.5" with the door on...shouldn't be a problemOnce again, the delivery men bring the new couch and IT WON'T FIT THROUGH THE DOORThe couch is 32" wide I have to pay them another $and our living room is EMPTYMy boyfriend gets on the phone with the employee who is pointing all of the blame at me -- "I told her they wouldn't fit, I warned her in advance." I had to explain multiple times that he gave me a dimension...that's why I told them to deliver the couchesHe measured the couches TWICE and was still off by 4"? I am fuming at this pointI go back to American freight AGAIN to get my full refund for the couchesSo basically I wasted my entire day and lost around $(hours missed at work + delivery fees)I called Corporate numerous times, trying to get at least one of the deliveries fees refundedThe customer service rep advised that delivery fees are nonrefundable, it says so on the receiptMeanwhile, one of the workers in the store told me specially to call and ask for a refund?? I am demanding to speak with someone elseThe customer service reps assures me the VP will call me to discuss the matterDo you think he ever called? NopeSave your time and money and go elsewhere

I ordered furniture from this company on March 23rd, I had ordered a dinette set and a bed frameI have been making payments every weeks on time to this company to pay for these purchasesI got everything paid off July 17thWhen it comes time for me to get my furniture delivered to me, they don't have my table top in stockThey tell me that they have to order it and it could take around weeksI do not understand how they do not have this in stock after I ordered it back in MarchThey knew when my delivery date wasBecause of the frustration of this and how my service is poor, I asked for my money refundedWhen I asked for my refund, they told me it would take weeks to a monthIt should not take this longI want my refund now and no more contact with this business

We purchased a King size bed from American Freight less than months agoI noticed at the warehouse the mattress had an odd odorThe salesman said that was and to give it 6-weeks to normalizeThat odor is still on the bed and is,keeping me from sleeping wellThe mattress is also insanely firm, I was told this would be broken in within the same timeframeWe spent over $on this bedWe want to return it and choose a better bed but they reuse to let us return itThey had a sign hung up on a poster board that said "NO RETURNS" when I asked the salespeople about that the day we came in to purchase they said they do not enforce that if the quality of the bed is the reason for needing to returnIn this case, it's got an odor as well as beyond hard to the point our body's hurt when we get out of bedThis happens every single dayCan you please help me?! I feel like we were scammed by these people

I purchased furniture from American Freight in Metairie LA in April I made payments on the furniture because my house was not to be completed until June There were NO issues with our original salesman and my living room sectionalside chairs, dining table and chairs were delivered on time with no problems
01/I noticed that my table began to bubble/bulge in spotsI called American Freight and they advised that I have to call the Guardian Warranty Company to file a warranty claim I did that and they said that my warranty does not cover the bulging wood on my table and that I have to speak with American Freight because it is a manufacturer issue
I called American Freight, spoke with a female manager and she asked that I email pictures to her and she will be in touchweeks went by and no word from American Freight I called back and spoke with a male managerHe asked that I email pictures directly to himI immediately forwarded the email that was pre

I HAD A LAWAWAY FOR COUPLE OF WEEKS WITH THE GAINESVILLE, FL STORE AND I SUBSEQUENTLY CANCELLED BUT THEY REFUSED TO REFUND ME WITH MY MONEY US$

I purchased several rooms of furniture at the end of April for our new apartment for our wedding in June So, during May and June the furniture was not usedIn September, I noticed a tear along the seam of the cushion near the leather trim I immediately contacted the warranty company They indicated that the warranty did not cover seams, as it was a manufacturer issue So, I then called American Freight, and they also agreed that it was a manufacturers issue and they would take care of it They gave me an email to send pics......email is *** It took several tries and a few weeks before the email was accepted That was at the end of Octor beginning of Nov I have not heard anything and have no way of communicating with them

I had purchased a bedroom suite from American FrieghtThe bedroom suite was supposed to come in weeks and they were to call me when it arrivedmonths later they finally called me and given my situation of having no place to live and no money I requested a refund on the furnitureThe furniture has never left the store I have not gotten the furniture and when I called the corporate office to nicely ask for a refund the director of customer service was hateful and told me it wasn't my business why other customers have received a refund but I was not getting a refund and refused to speak with me and hung up the phoneRefusing to discuss anything more with me the manager, District manager and the corporate office have been extremely hateful to me and this is extremely upsetting considering a director of customer service is allowed to speak to customers with so much hateful regards and inconsiderationIt is not ok that she can hang up the phone and refuse to speak to me when in no w

After purchasing our first home, my husband and I spent the day with his parents searching for a full living room set as an AMAZING housewarming giftWe've never owned "brand new furniture" like this before and even suggested using the many resale apps to help save money on quality gently used furnitureHis parents had saved up for this and insisted on buying it brand new- Especially with the holidays coming up and anticipations of hosting our first Christmas gift exchange! We went to bigbox stores and outletLeft feeling like we'd have to settle for something we didn't LOVE I Googled furniture stores near meAmerican Freight in Orlando, FL popped up with good reviews! Walking in we were immediately impressed with their prices and met a VERY NICE AND HELPFUL Gentlemen (who later stated was the manager)He asked us what we were looking for, how we'd invision our living room to look, layout, color schemes everything...HE WAS GREAT! But after looking over all the floor models nothing actually fit our layout or color schemeThe helpful gentleman even pulled out sofas and love seats so we could invision different optionsAfter feeling overwhelmed with furniture shopping all day and now deflated in defeat the gentleman instantly perked up and stated he remembered seeing the sectional we LOVED in Grey (after thinking it only came in brown tones)!! He worked up a deal matching the big box retailers with including end tables, coffee table and warranty for just under $1,800!! We were soooo excited and could NOT wait to get it and finish setting up our new home! Unfortunately, he stated since it was a new color we'd have to order it from the warehouse and possibly wait up to days to receive it...But after submitting our order he saw the Ocala store had it in stock and maybe able to pick it up next week- no guaranteeWe submitted our order November 11, and here we are today January 3, WITH NO FURNITURE, NO COMMUNICATIONS AND NOW FIND OUT THEYRE CLOSED UNTIL THE 5TH!! The holidays have come and gone, our living room is still bare- unable to hang or decorate anything without having our furniture to layout the design...It's been beyond upsetting to not only cancle our first gift exchange and housewarming party but that our home still seems like the vacant house we walked through before purchasingIt's been days (and counting), phone calls and ZERO guarantee or insight of when we can expect our brand new $living room setPLEASE HELP!! Our experience with American Freight has been a rollercoaster of emotions and have grown very bitter towards the whole situationMy hopes are to get answers and our furniture ASAP before leaving bitter reviews on all possible websites warning others of our (growing) unpleasant experience