American Freight Furniture and Mattress

I purcushed two couch sets from this store and did a full exam of the furniture before purcushedI noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $for the scratchI days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $off for the scratch that was already on itBefore the two guys bring the furniture in one says now you know this is a floor model there may be damagesI said back ive exammed it before purchase so im aware of what damage it was already hadAfter that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $fee and after setting it up in my living room I notice several scratches on all my furnitu

Purchased a bedroom set with a mattress and when I wen to pick it up, they stated that they do not have itI asked for my refund and then they started to make excuses that they could have it within weeksThe other option that they would do is give me a completely different set that was ugly and would be the same pricewhen we went to the store, we put a deposit of $cash down, and told them we would be back on Monday for the itemsThey manager said no problem and all the pieces were in stockMonday came and that is when this all went crazy, in daysI then asked for the manager who thought that this was very funny and was joking about thisThis is not funny I stated that this is for my mother who is in her 70's and needs this and that is why we came to your storeHe stated that this is an issue that they got it wrong in the computer and none of these items are available but may come in on the truck within the next weeksI then asked for a refundHe stated that he woul

I went and purchased a dining set on Feb 5,and waited over hours for my dining set to be brought up front to be loaded into my truckAs I waited over hours they only bring me my table and cant find the chairs on top of it was closing time so I only walked away with a table and have to return the next day for my chairsThe employees were all joking saying they have no cash back for the customers change telling other employees to go to a bankVery unprofessional!!! I will NEVER return

My father in law purchased a mattress and box spring and picked it up on 4/When I saw the mattress it was only inches thick which was unacceptable to meBecause I live over minutes away I was not able to return it until the next week, on 5/Upon entering the store with my receipt the manager Mike told us that we could not get our money back or get a store credit because of the store policyHe said "We don't make my money off of these beds, it's just to get you in here"There was nothing to that effect written on the page long receipt that I hadI asked to see a copy of the policyHe said that whomever picked up he bed signed a statement to that effectI asked to see a copy of itHe looked through several stacks of paper from different filing cabinetsAll that he could produce was a log of signatures for pickup of merchandiseThere was nothing written on this signature log that he showed usHe held up the "policy sheet" but would not allow us to read it due to "pri

I purchased a bedroom set and have not received the drawer yetI keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do

My husband and I went into American freight on east black stock Rd unit Spartanburg SC We bought a bed and value plan in fullWe were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another weekWhen we did get the bed it was just delivered and not put togetherWe had to go back to the store and have him call someone to set up the bedIt appears that who set up the bed did not set it up correctlyIt wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his backThe plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insuredThe store said they would not refunded my money and gave me a number to the manager Randy liebler I was told that once the bed leaves the s

Filed a warranty claim in December The warranty was to cover the replacement of our sectional couch that had a tear in itAfter a month of the Erie office saying they sent in the claim and we're waiting to hear back I then contacted the regional managerThe regional manager submitted my claim again and after weeks she said she still didn't have an answerFrom that point on I have not been able to receive an email back or phone call back from the manager

I purchased a faux leather loveseat on 2/29/and was told that it would be in within days, after days I started calling the store and was given a delivery date different times and after nearly months I finally get one delivered that was defective, so called the sore and was told to text them picture which they say they did not get, thus I printed pictures and delivered them myself on a Friday and was told by the manager that he would call me by Sunday with the new delivery date, which did not happen, so I called him Tuesday and was told May 6th, when May 6th came around and nothing not even a phone call I called them back and then was told June 26th which was not acceptable so I asked for my money back and was told they did not do that, so I stayed on them and on Friday June 16th the store manager Anthony called and we were told it would be delivered Sunday the 18th Fathers day between and PMAfter sitting around all afternoon and missing the fathers day celebration with my family no show or even a phone callI went to the store today June st and confronted the manager and was told that it was on the truck and they tried to call but, got no answerI sat at home waiting for their call all afternoon and no calls except from my wife to see if it had arrivedWell it is now 4:PM and I am waiting, but would recommend if some one is considering using this business to totally avoid it

Early April of I purchased a sofa and loveseat from American Freight furnitureI opted for the same day delivery and got a call a little after leaving the store and was told that they over scheduled deliveries and that I would not be receiving my furniture until the following dayI was still charged the same amount for the deliveryThree weeks after I received my furniture my sister was sitting on the furniture and when she stood up there was a loud pop and then the cushion sunk downI called the company the day it happened and was told that I would be receiving a call back from the manager within hoursNever got a call backI called again about a week later and spoke to Adam and he said he needed to speak with his manager and that he would give us a call back after he spoke to his bossNever received a call backCalled them back a week later and was told that I needed to take pictures to email to AdamI sent the pictures within a few daysI called a few days later a

I ordered furniture and paid for it on 5-6- I ordered a piece furniture set with ott at the time I scheduled delivery and everything they had in stock I have waited over a month going on months I have made payments to my credit towards the furniture and still have NOT received it I contacted the store many times and they keep giving me the run around first they stated it was out of stock everywhere so I called some of the local regional stores and they had it in stock and held it for pick up I called the store I purchased from and they were to set up a transfer for it to this day they still have NOT transferred it to their store nor delivered it to me I keep being lied to about it I got rid of my furniture in my home under the pretense that I would have this new furniture, so my and my family have been sitting on the floor for months I am not happy and neither is my family

Great prices overallBut the catch is if you finance, after 101days they charge you an additional $Most people that finance might not be able to afford these prices .If you buy, buy outright

I purchased a floor ,idea couch for my new aptI've had it for a weekSo far I have been bitten by some bugSeveral times as well as my grand daughterI have bites everywhere and am itching like crazy.I don't know if they are fleas or bed bugs but I am going crazy, I need this couch removed as soon as possible and want a full refund as well as my delivery charge refundedThis is unhealthy and am feline sick and feverushNot to mention my poor year old grand daughterI'm afraid to sit on this thingI covered it in pkasticSprayed it to no availThis must go now..asap

I purchased a couch in the storeI paid $in cashThe delivery personnel could not get the couch into the houseI called the next morning to ask for a refundThey told me they would send their more "experienced" delivery guys the next dayI decided I no longer wanted the couch, with the stipulation that they may have to take the back off of it
I was expecting to receive cash back upon arriving to the store but was told 10-daysI called on Monday 4/4/and was told by the manager that the check should be to them by Thursday and he'd call when it arrivedIt is Thursday and the days are overI have waited patiently
I have not been able to purchase a couch elsewhere because they keep stating they do not know where in the process the check is but it's been refundedA customer should never be told this when it comes to receiving their money back for an item they don't have

I bought a dining room table, chairs, three end tables, two full size couches and a rocker recliningI also purchased a five year warrantyThree of the kitchen chairs have had to be repairedPlus, one of the couches frame has broken and cannot be reclinedCalled the store several times just to be redirected to insurance claims at GuardianAfter pictures and written statement I was told Sorry we only cover cosmetic issuesCalled store back again just to be toldSorry over a yearI spent a lot of money there just to have things fall apart, have the extra insurance I was charged and paid for turn me away and the store to tell meSorry can't help you

In the store itself I was helped by some of the best salesman They weren't pushy and gave me optionsWhat sucks is they don't tell you upfront that they don't have full sets of furniture there in the store until you are ready to buy, then when you are finalizing it the break the news that they are missing items and it will be about a month till they get those items In addition the delivery service makes the whole process even worse, you have to pay the drivers cash and items show up broken and abused and no one cares at all and it's a headache to get things corrected The drivers don't care if they make it on time or even if they show up at all and I spent a whole day at home waiting and never got partner my order that is coming at different times and expected to get between $35-$cash each timeAll in all I don't recommend shopping here because they don't value the customer at all and it's just sad

I recently put a mattress set in layaway at American FreightWhen I put the initial $down, I received a little receipt as proof of my paymentNothing moreMy situation has changed and so I went into the store today to get a refund and ca ncel the layawayI expected to pay a fee for cancelling, and that would be fairWhen I went to the counter, a young girl started waiting on meI told her what I wantedShe went to get someoneA man approaches the counterShe explains to him what I wantHe proceeds to tell me that they do not give refundsHe said it was printed on my receiptI was never given a full receipt so I did not know what he was talking aboutI told him I wanted my money back because my situation had changedIn total I had paid down $Maybe to him that isn't a lot of money, but to me it isHe said he could give me "store credit"I told him I didn't need to buy anything etcand I just wanted my money backHe refused and was quite rude I asked if I could s

We purchased a couch and love seatIt wasn’t cheapI specifically told the salesman since my husband is retired we need a couch w cushions that don’t sink inAfter only months the cushions where we sit are so sunken in and look terribleI payed for the warranty which covers I guess burns, bodily fluids and one other thingI called the manger who was very niceI sent him in pictures which show how horrible they lookThis has been over a month agoI have bought a couch from fingerhut for cheap that lasted a long timeThis is rediculous I would rather get a different set or maybe mine is defectiveThe store was *** in *** azMy name is *** and I would appreciate some response!!! I am a very unhappy customer

I purchase a Jefferson black sierra red soda at American Freight Morse Rd Columbus,Oh ph#614-430-on 2-27-and put in layawayOn 6-6-I paid it off and I thought that I will be getting it that day or the next dayOne of the Manager told me that they do not have it in stock in their warehouseThat I have to wait 3-weeks when they get it then they will deliver it to meWell I went there on 6-14-there the furniture I brought out of layaway sitting in the store on displayAnd the manager told me the same thing that he did on 6-6-,and he added but I can get another soda at the same price, if I did not want to waitThis is just very bad business practiceI should not have to wait when I brought something out of layaway that long when they had it already thereThis is the first time this ever happen to me when I brought something out of layaway

I put some furniture on layaway I put hundred and fifty down then I when back in a couple of weeks and I paid it it off and at the time he told me I can't pick it up because there was a problem in the computer and I had to give them days to get the furniture, I gave him days and counting and still no furniture or money, nobody will talk to me about giving me my money back

I purchased two pieces of furniture on 7/30/(receipt # ***) and was told at that time that the couch wasn't in stock, but that I would have both pieces available by 8/03/ I removed the living room furniture from my home in anticipation of receiving my new couch and love seat by Thursday I called American Freight on 8/02/only to be told by an associate that the first sales person was incorrect and that it wouldn't be available for another week I asked to speak with a manager at that time, and he told me that it was true and that he would waive the cost of the shipping due to my inconvenience ($109)
I called the store again on 8/03/around 11:30am and the person whom answered the phone again confirmed that my love seat was to be shipped and the fee waived The mover called to confirm delivery, so I asked him if he knows that the fee was to be waived, and he said "no." I called the store back yet again and asked to speak to a manager and he politely indicated that