American Freight Furniture and Mattress

Multiple issues:
Purchased furniture on 5/30/for $Received a phone call on 6/1/that my furniture was broken upon moving it from the shelves to the truckThey offered me $dollar discount on floor model that was in terrible condition, followed by $off when I said that was unacceptably lowI requested my money back, at which time they said that they could not refund me unless I physically presented to re-swipe my debit cardGiven my work schedule and fact that I have to drive an hour there and an hour back, I said this was unacceptable as wellThey deferred me to corporate - I called, went through people to get to an answering machineLeft message and they have still never called me back - this is two weeks later now
On 6/5/16, I physically presented to re-swipe my debit card and receive my refundThey said to expect this in my bank account within 2-business daysToday is 6/12/and it is still not reflected in my accountI called the busines

The company lies and uses illegal business practices to sell products You then use the argument that we are making it up or not informed We were misinformed and deceived, and you take no responsibility, because your business is based on deceiving customers- so of course you will perform illegal business practices and won't work with people to honor your word I will do my best to make sure all customers and applicable agencies are aware of your illegal practices!

I recently put a mattress set in layaway at American FreightWhen I put the initial $down, I received a little receipt as proof of my paymentNothing moreMy situation has changed and so I went into the store today to get a refund and ca ncel the layawayI expected to pay a fee for cancelling, and that would be fairWhen I went to the counter, a young girl started waiting on meI told her what I wantedShe went to get someoneA man approaches the counterShe explains to him what I wantHe proceeds to tell me that they do not give refundsHe said it was printed on my receiptI was never given a full receipt so I did not know what he was talking aboutI told him I wanted my money back because my situation had changedIn total I had paid down $Maybe to him that isn't a lot of money, but to me it isHe said he could give me "store credit"I told him I didn't need to buy anything etcand I just wanted my money backHe refused and was quite rude I asked if I could s

Great prices overallBut the catch is if you finance, after 101days they charge you an additional $Most people that finance might not be able to afford these prices .If you buy, buy outright

I purcushed two couch sets from this store and did a full exam of the furniture before purcushedI noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $for the scratchI days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $off for the scratch that was already on itBefore the two guys bring the furniture in one says now you know this is a floor model there may be damagesI said back ive exammed it before purchase so im aware of what damage it was already hadAfter that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $fee and after setting it up in my living room I notice several scratches on all my furnitu

This company will promise you the world, but when it comes to making a delivery, they will lie through their teethWe were told at 10am that we will be getting our delivery about to 7pmAt 10:30pm, we called the delivery people and they are just getting to our area and won't be here for another hour or more

I purchased a couch in the storeI paid $in cashThe delivery personnel could not get the couch into the houseI called the next morning to ask for a refundThey told me they would send their more "experienced" delivery guys the next dayI decided I no longer wanted the couch, with the stipulation that they may have to take the back off of it
I was expecting to receive cash back upon arriving to the store but was told 10-daysI called on Monday 4/4/and was told by the manager that the check should be to them by Thursday and he'd call when it arrivedIt is Thursday and the days are overI have waited patiently
I have not been able to purchase a couch elsewhere because they keep stating they do not know where in the process the check is but it's been refundedA customer should never be told this when it comes to receiving their money back for an item they don't have

Our apologies!! This refund ck #*** was cut on 1/an overnighted

Early April of I purchased a sofa and loveseat from American Freight furnitureI opted for the same day delivery and got a call a little after leaving the store and was told that they over scheduled deliveries and that I would not be receiving my furniture until the following dayI was still charged the same amount for the deliveryThree weeks after I received my furniture my sister was sitting on the furniture and when she stood up there was a loud pop and then the cushion sunk downI called the company the day it happened and was told that I would be receiving a call back from the manager within hoursNever got a call backI called again about a week later and spoke to Adam and he said he needed to speak with his manager and that he would give us a call back after he spoke to his bossNever received a call backCalled them back a week later and was told that I needed to take pictures to email to AdamI sent the pictures within a few daysI called a few days later a

When you explain to a customer that you must abide by the policies of the company....and the customer does not want to respect that nor accept that, throws a fit and wants to continue demanding and twisting, calling up to our corporate office times this pretty much explains the definition of rude behavior!
AMERICAN FREIGHT STANDS BY THEIR FIRST RESPONSE, NO REFUNDS

I purchased a bedroom set and have not received the drawer yetI keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do

I purchased furniture from this called company ans in reality they scammed people Not only I pay for next day delivery and my furniture wasn't deliver next day there were missing items I called the company multiples times and they really don't care Spoken with managers, went in person spoke with a manager about this issue of missing dresser and broken drawer and he was going to take care of it but still to this day nothing Its been 5-month they stole my money still missing furniture and still have a broken drawer I WANT MY MONEY BACK FEOM THIS THIEFS!!!! Even left a voice message on a number they have listed for customer service issues and no one called me

American Freight has security cameras all around!! This customer is taking all this to a level that is very radical and is frightening!! We have responded...refer back to the first response. These comments are what American Freight dealt with when customer was in store. American Freight wishes not to do business with this customer, his behavior is radical and frightening!!

I bought a dining room table, chairs, three end tables, two full size couches and a rocker recliningI also purchased a five year warrantyThree of the kitchen chairs have had to be repairedPlus, one of the couches frame has broken and cannot be reclinedCalled the store several times just to be redirected to insurance claims at GuardianAfter pictures and written statement I was told Sorry we only cover cosmetic issuesCalled store back again just to be toldSorry over a yearI spent a lot of money there just to have things fall apart, have the extra insurance I was charged and paid for turn me away and the store to tell meSorry can't help you

Ms*** was upgraded to a more expensive set at no cost to her. She was scheduled for pick up today but rescheduled due to the weather. We apologize for any miss communications

I left her a voicemail asking how I can help. It looks like she was in the store on Friday and they reselected her. She is certainly welcome to a refund if she would like. I will update if she returns my call

purchased a different set but that was damaged in shipment to their store so they upgraded and delivered current setDelivery was May 1st, Shortly after purchase the padding on the sofa cushions became flattened and you could feel the framework of sofa when sittingThen, about January 13th one of the support boards broke1st call to store was made and they advised us to mail photos of all issues to an email addressThe store associate was asked to repeat it several times, each time becoming more difficult to understandFinally, a second call was made on or about Jan 27th where we obtained the correct email addressWe sent the requested informationA week later we contacted store for confirmation of receiptThey "couldn't find" our request so we emailed it againToday, February 28th, we have called twiceThe second call it was reported management was backlogged due to the number of complaints they are calling with
Damage to board looks to be poor quality raw materials

I purcushed two couch sets from this store and did a full exam of the furniture before purcushedI noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $for the scratchI days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $off for the scratch that was already on itBefore the two guys bring the furniture in one says now you know this is a floor model there may be damagesI said back ive exammed it before purchase so im aware of what damage it was already hadAfter that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $fee and after setting it up in my living room I notice several scratches on all my furnitu

I purchased two pieces of furniture on 7/30/(receipt # ***) and was told at that time that the couch wasn't in stock, but that I would have both pieces available by 8/03/ I removed the living room furniture from my home in anticipation of receiving my new couch and love seat by Thursday I called American Freight on 8/02/only to be told by an associate that the first sales person was incorrect and that it wouldn't be available for another week I asked to speak with a manager at that time, and he told me that it was true and that he would waive the cost of the shipping due to my inconvenience ($109)
I called the store again on 8/03/around 11:30am and the person whom answered the phone again confirmed that my love seat was to be shipped and the fee waived The mover called to confirm delivery, so I asked him if he knows that the fee was to be waived, and he said "no." I called the store back yet again and asked to speak to a manager and he politely indicated that

My husband and I went into American freight on east black stock Rd unit Spartanburg SC We bought a bed and value plan in fullWe were supposed to have it a week later however when we called to have it delivered they said it was not in stock and would take two months then again in two months I was told it was not in stock and I had to wait another weekWhen we did get the bed it was just delivered and not put togetherWe had to go back to the store and have him call someone to set up the bedIt appears that who set up the bed did not set it up correctlyIt wasn't but two weeks later the whole top part of the bed broke while my husband was laying down and it hurt his backThe plan said all they can do is replace the bed with another one just like it and if I was to upgrade the frame then they would no longer be insuredThe store said they would not refunded my money and gave me a number to the manager Randy liebler I was told that once the bed leaves the s