American Freight Furniture and Mattress

The company lies and uses illegal business practices to sell products You then use the argument that we are making it up or not informed We were misinformed and deceived, and you take no responsibility, because your business is based on deceiving customers- so of course you will perform illegal business practices and won't work with people to honor your word I will do my best to make sure all customers and applicable agencies are aware of your illegal practices!

Ms*** was upgraded to a more expensive set at no cost to her. She was scheduled for pick up today but rescheduled due to the weather. We apologize for any miss communications

Multiple issues:
Purchased furniture on 5/30/for $Received a phone call on 6/1/that my furniture was broken upon moving it from the shelves to the truckThey offered me $dollar discount on floor model that was in terrible condition, followed by $off when I said that was unacceptably lowI requested my money back, at which time they said that they could not refund me unless I physically presented to re-swipe my debit cardGiven my work schedule and fact that I have to drive an hour there and an hour back, I said this was unacceptable as wellThey deferred me to corporate - I called, went through people to get to an answering machineLeft message and they have still never called me back - this is two weeks later now
On 6/5/16, I physically presented to re-swipe my debit card and receive my refundThey said to expect this in my bank account within 2-business daysToday is 6/12/and it is still not reflected in my accountI called the busines

I left her a voicemail asking how I can help. It looks like she was in the store on Friday and they reselected her. She is certainly welcome to a refund if she would like. I will update if she returns my call

American Freight has security cameras all around!! This customer is taking all this to a level that is very radical and is frightening!! We have responded...refer back to the first response. These comments are what American Freight dealt with when customer was in store. American Freight wishes not to do business with this customer, his behavior is radical and frightening!!

Our apologies!! This refund ck #*** was cut on 1/an overnighted

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me*** *** I was informed that I was denied by the insurance claim but at the same time the store could have done better to credit us as customers with a uncomfortable bed

When you explain to a customer that you must abide by the policies of the company....and the customer does not want to respect that nor accept that, throws a fit and wants to continue demanding and twisting, calling up to our corporate office times this pretty much explains the definition of rude behavior!
AMERICAN FREIGHT STANDS BY THEIR FIRST RESPONSE, NO REFUNDS

This is a horrible company to work with we went in we didn't want to buy one of their mattresses that were on the floor we ordered one and they kept telling us after we paid for it that it was on the truck coming in they held our money hostage for three weeks and tried to sell us a different mattress on our first callwe didn't want to entertain that idea so they kept saying it was on next week's truck next week's truck do not go in there if you think you're gonna walk out with anything other than the broken down stuff they have on the floor
Blake the assistant manager is rude and unprofessional !!!
No apology no mattress
No business from me ever!!!
Don't waste your time or money

It's been months nowI'd like a store credit or something to go along with thisWe have already been embarrassed and force to be able to sit on the chair during gatherings

9-18-I Went to American Freight to buy two recliners salesman Alex who said he was the manager promised me if I bought today he could promise delivery with in a weekI bought the chairs for $.after a week had passed Alex said he would check on delivery and call me back Alex never called meI called ever day until 9-29-I went to store with my wife I was meet by a new salesmen claiming that he was the manager so I handed him copy's of or contract telling him we wish to cancel the orderHe looked up order and said that chairs were never shipped from warehouse and won't be for another weekManager said they have days to deliver chairs and Alex lied to me an that Alex was on probationOn the bill/contract it has a no return policy and they don't even guarantee color or condition I pointed out that the contract was never signed by me or anyonePlus that the contract/bill has a return policy but I cancellation policy on it No product was ever received to retur

I purchased furniture from this called company ans in reality they scammed people Not only I pay for next day delivery and my furniture wasn't deliver next day there were missing items I called the company multiples times and they really don't care Spoken with managers, went in person spoke with a manager about this issue of missing dresser and broken drawer and he was going to take care of it but still to this day nothing Its been 5-month they stole my money still missing furniture and still have a broken drawer I WANT MY MONEY BACK FEOM THIS THIEFS!!!! Even left a voice message on a number they have listed for customer service issues and no one called me

I made a purchase from this company for $Of which it was paid in full on May04,The delivery was handled by business associates from that companyUnfortunately the delivery was missing dining room chairs which was not delivered and also the bedroom dresser which was brought to my household was damaged on left front edge of dresserIt was promised to be delivered weeks ago now going to weeksI spoke to Edwin P*** who initially informed me last week the items was inAnd when delivery guy Geraldo came to drop off also a missing night stand ; he stated the warehouse did not give him the other items to deliverToday is May , and they are still playing footsies with no definite answersI feel this company is not fulfilling its commitment to product they saleI would like them to either give me the products I purchased or give me refund for items not replaced and deliveredThe excuse they give me they are waiting for warehouse delivery

purchased a different set but that was damaged in shipment to their store so they upgraded and delivered current setDelivery was May 1st, Shortly after purchase the padding on the sofa cushions became flattened and you could feel the framework of sofa when sittingThen, about January 13th one of the support boards broke1st call to store was made and they advised us to mail photos of all issues to an email addressThe store associate was asked to repeat it several times, each time becoming more difficult to understandFinally, a second call was made on or about Jan 27th where we obtained the correct email addressWe sent the requested informationA week later we contacted store for confirmation of receiptThey "couldn't find" our request so we emailed it againToday, February 28th, we have called twiceThe second call it was reported management was backlogged due to the number of complaints they are calling with
Damage to board looks to be poor quality raw materials

American Freight needs pictures for both dresser and chest and their serial numbers.....we only receive one set dresser
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now that this customer is claim the chest also...please make sure they send pictures of that now too

After delivery of the sofa I noticed damage to the back of the sofaI called, was told a new one would be delivered, but I was sent a sofa that was too large  & wouldn't fit thru the corner of the aptI then asked to have the sofa repaired & was told on separate dates, the 10th, 11th & then the 15th that someone would come & repair it but no one called & no one showed upThen the problem & complaint

The salespeople would not give any assistance as to when our furniture would be delivered after the contracted delivery service picked up the furniture They advised us they were not responsible anymoreWe called the business back to get the driver's cell to contact the driver but was disconnected three times After finally getting the driver's cell we made arrangements to get delivery the next day When the furniture arrived the driver told us he would have to go Akron for the love seat as they didn't have it at the store The driver delivered the loveseat days later

This company will promise you the world, but when it comes to making a delivery, they will lie through their teethWe were told at 10am that we will be getting our delivery about to 7pmAt 10:30pm, we called the delivery people and they are just getting to our area and won't be here for another hour or more

saturday august 5th my husband and I purchased a sectional from american freighton sunday august 6th we notice two holes in the lounge chair sofa and also the recliner was not workingon monday august 7th took pictures and went to american freightI spoke with chris he said I couldn't order unless I had pictures which I did, so right there I text the pictures to his computer/cash register and he put in a order for sofaI ask him about the recliner that was not working he said he would send someone out, no one never came outon august17th I call the corporate office and left a message about my concerns, called back on the 18th left message again on august 18th american freght return my call, spoke with susan, she was very short with me, we had words with one another, she basically said it would take weeks before furniture would come in, she said regarding the recliner she would send some one out on friday around pm NO ONE NEVER SHOWED UP my husband called susan right away

I originally bought a matress from the Altoona, PA Plankton Rd store and after a few months it sunkThe store did a swap out but I had to pay another delivery charge of $The factory ended up overstuffing the swap out mattressthat was from the Rodi Rd storeThe Rodi Rd store said they would change it out for another mattress that will work for me since I have arthritis in my backI am having to pay more for the mattress and on top of it another $delivery chargeI was informed everything was taken care of and that would be delivered on September 18th When I called to check to see where my mattress was the Rodi Road store told me that they were not even informed that there was supposed to be a delivery so they scheduled it for today Tuesday September 19th When I call to check to see when my mattress is being delivered today I was told that I did not answer the phone call I clearly called them back and they refuse to answer their voicemailI was then told that