American Freight Furniture and Mattress

I purcushed two couch sets from this store and did a full exam of the furniture before purcushedI noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $for the scratchI days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $off for the scratch that was already on itBefore the two guys bring the furniture in one says now you know this is a floor model there may be damagesI said back ive exammed it before purchase so im aware of what damage it was already hadAfter that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $fee and after setting it up in my living room I notice several scratches on all my furnitu

New furniture purchased at Altoona location
Furniture defective
Sam says he will honor warranty and that corporate approved the replacement
Promised replacement furniture by Christmas, Furniture did not arrive
Erica says not sure if corporate took care of thisSays we might see furniture by March

I was sold a reclining sofa and love seat for $I also purchased the year warranty for an additional $for both piecesThe furniture was delivered for an additional $The same night I received the sofa I sat down and reclined only to have the PLYWOOD back of the sofa to breakI could not push the foot rest down with my feetI had to straddle the foot rest and push it down with my handsThe very same thing happened with my love seatI called the next day...I was told to send a picture to the store's email address for a warranty replacementI waited a week and called the storeI was told it would be weeks before they had my particular set of furniture back in stockI wait the weeks and call for a follow up and was told it would be another few daysI was given a date and time they would arrive....the day came and went with no furnitureI called the next day...no answer, so I drove to the American Freight location where I had purchased the furniture and received horrible treatment! The have a ALL SALES FINAL clause in their contract, I assume this is to get around having to stand behind the quality (or lack of) their productsFINALLY my furniture replace meant is delivered...let's see how long this will hold up

I never threatened anyone from American FreightI never seized anyone propertyFurthermore, it was not just a mattressThe items missing were a full, twin and queen size mattresses, along with a child's trundle bed to which I cannot put together because the bolts and screws were missingWhen I tried to contact the store manager around pm, I was told by the store manager that if I dialed that number again, she was going to file harassment charges, which prompted me to call the police and file a police reportI attempted to call the store again and spoke with a representative and I asked to speak with the manager and was placed on holdI was then told she was not thereThe representative ask me what the problem was and I told him what happened over the weekendUpon that time, I asked for a full refund and was told it will take between 14-days and the then stated he would have to set up a time to pick up the furniture and placed me on hold againWhen the representative came back on the phone, I was told I would have to bring back the furniture . I have furniture I can do nothing withI have missing parts to a bed not to mention the level of professionalism is horrible. I have spoken with an attorney and I have filed a complaint with The Ohio Attorney General OfficeAlso, upon further investigation, there have been a government action against this company on March 13th 2013, Docket Number: According to terms and provisions of the agreement with the Attorney General's Office, American Freight shall provide refunds to consumers who have complained regarding American Freight

This customer and the customers sister called the corporate office and our store. We told her sister that we can only speak to the person who's name is on the receipt and she took great offense to this policy and became very defense with all she spoke to. Explained to this
customer and her sister was......This customers replacement still is at our store has been told we would do an even exchange.On the customer receipt it states "ALL OUR SALES ARE FINAL". Over all our counters in all our stores there is a sign that states "ALL OUR SALES ARE FINAL". There will be no refund. We will be happy to even exchange, reselect to anything in the store of same monies or a store credit of her monies.This customers furniture over a year old

I purchased a full bedroom set from the company nearly months agoAt the time of purchase they told me they had all the products there and so I paid and they began loading the carAfter a few minutes they tell me they cannot locate the chest that went with the set and that they would pick it up from Tampa the next day and deliver it to my house for me I never even heard from themI called them and they said a truck would be coming in the following weekend and I could call to confirm it arrivedThis happened several times, with them always saying the same thing, "we'll bring it next Sunday." This went on for about weeks following the purchaseFinally I called and asked them for a refund for the chest because I was tired of waiting and would purchase furniture elsewhere if neededThe man I spoke to said he would check on that and call me backSince then I have called several times but the man who was helping me is never available and no one ever calls me backAll I want is

We bought a sectional from American Freight in March of and the whole thing is falling apart from the frame in less than a year! Called them and they said to email them with photos and our informationNope haven’t even gotten a phone call or email backI’m super pissed!

We went to American Freight on 5/30/looking for a kitchen table & chairsSabrina helped us out & we found a great counter height square table & chairs/benchShe mentioned the protection plan that would basically cover anything; sounded perfect for usFast forward to summer 'we noticed small cuts in the fabric of the seatsI called in to American Freight on 8/& they explained the year protection plan is through GuardianI called Guardian & Carla said it would not be covered because it sounds like a defect in the fabricShe said the manufacturer or American Freight would take care of itI called back to American Freight on 9/1, spoke to Joe who transferred me to Hayden, store manager He looked up my information then the computers went downHe said he would call me back in minutesI missed a call from him minutes later & then called back but had to leave him another voicemail; no call backI called again on 9/& spoke to HaydenHe

I bought a sectional sofa and the two halves do not match I sent a picture to the store and while looking at it I was told there was nothing they could do about it despite the fact the manager could see the two different colors

In the Loves Park locationWent in to purchase a new mattress set Picked one out After paying they tried to give me the display model Then when they didn't have a new one they said they couldn't give me a refund and I would have to take the used one After saying I was going to call the police they said they were crediting my credit card I checked my card a few days later and no credit Had to call the credit card company I also discovered why they have so many good ratings on google They have a big sign saying if you give them a good rating on google, they give you a lamp as a payoff for that good rating

On Wednesday August 10, I went to American Freight to look at and possible purchase mattresses for me and my family When I got there this gentleman JoQuin just started talking and truthfully I kept making him repeat himself but he was talking in circles he showed us 3-different mattresses I wasn't sure what we were getting and he kept changing what he was saying Needless to say no one told me that "All sales were final"! The next day when they brought the merchandise it was not what I had expected the queen mattress which is advertised on their website was not what was shown on the website it is a 3" foam mattress with material I got right on the phone and call to speak to the store manager Nate and spoke to a really rude employee and I had to call several times before speaking to Nate and then Nate gave me the run around tell me he would call me and never did I had to call him again several times before getting him on the phone to talk Finally I asked to speak to the R

Ordered $in furniture and scheduled delivery, never received a confirmation call the day before deliveryCalled in to confirm, they don't have us on the list and don't have our furniture on holdGet a free upgrade to whatever furniture they did have in stock, but still missing a $chair (don't have it in stock and not willing to get something else)Call in a week later to find out if they got my chair in, they did but again never called meSchedule delivery for the following week, again no confirmation callSo I call them again to be told once more that I'm not on the list for delivery, but they do have my chair in stockHave to pay ANOTHER delivery fee for this chairDelivery man comes and asks me for twice as much than what I was told over the phoneI'm then told by him that I'm being charged for same day shipping, even though it was again their faultLong story short it took me a month to get all of my furniture, and even though I like my furniture I do not like the customer service here AT ALLI will not be a returning customer

After only having my furniture for a day I noticed bugs coming out of the furniture I later found out a day or two later that they were bed bugs I called the company to tell them that the furniture that they had sold me was infested with bedbugs they denied my claim and hung up the phone

I put mattress in layaway, but fortunately, I no longer need themI went in to get a refundThe manager in the store said that he could not refund meSo I called his bossHe said the same thingThey said I could only receive store creditUnfortunately, there is not anything else I want from this storeI called corporate and Susan was very rude and said that it was not her concern that I could not find anything else for store creditShe also hung up in my faceI tried calling back several timesThey put a recording up saying stop harrassingI simply want a refundAnd to never visit the store again

My bedroom set was delivered to me on May 14, and the dresser was damaged with bulge up drawers and the bottom of the dresser is brokenI have been trying to reach American Freight management regarding this issue since it was delivered to me, but no one has yet to resolve this issueI have spoken with manager and they seem to not care about my problem because I was told to bring in my dresser drawers and they will replace the drawersI feel that I should not have to bring in my item when it was delivered to me defectiveEach time I call American Freight at ###-###-#### to speak with a manager, I am placed on hold for over minutes and being hung up on with no resolutionI need a new dresser immediatelyI just spoke with a manager today, 06/09/and was on hold for over minutes, again I was hung up onI immediately called back and told them that I would just bring the dresser into the office and they can just deliver me a new oneThe employee told me that he will info

I ordered furniture from American Freight Furniture and received damaged productsI The manager called me back and said he wanted proof but didn't provide a method to receive the infoEven though I showed his workers the video and pictures

On January 15, I purchased several items for my new homeThe items were delivered around January 27, I purchased two kitchen/dinning room tables and chairs for those tables, a couch/sectional, a queen side bedroom set including the mattress, and twin side headboard and footboard along with the mattress and a warranty for those itemsSometime in March 2018, my son was talking to me and went to go sit down on his bed and the wood brokeWe contacted the company via emailAfter receiving no response, we contacted the district manager The district manager and I spoke briefly and he said he would get the store manager to contact usAs I spoke with the district manager I also told him that our queen size bed leg broke while we were sleeping After speaking to the district manager, I also informed the store via email The store contacted us and side that our warranty claim was approved but they do not know when the items will be delivered to usAs of today, April 19, we

I purchased a full bedroom suit from the American Freight location in BARTLETT,TNI purchased the furniture on Feb 25th and was told it would take to weeks to be delivered because it was all on back orderI never received a call about my order on the status one tikeI called twice on my order at the end of MarchThe first time I spoke to Chris (who was polite) and explained that I had not received word on my purchaseHe apologized and said they were waiting on a mirror and that was allAfter a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furnitureI told them if it was in to bring my delivery on April 3rd TuesdayThey stated they would call when they were in the area and they didThey came and delivered but we noticed that a nightstand was missingWe spoke with the delivery guys who told us to call the storeI spoke to Tom who apologized and

I purchased what American Freight advertised as a quality mattress from American Freight A few months after the purchase the mattress began to slope severely I sleep by myself and weigh 165lbs, when I lay in the bed the other side of the bed is almost or inches higher than the side I am laying on The pillow top completely failed, and all you can feel is the spring I contacted the manager of the store, went through the process of filing a claim (sent pictures, gave a disposition, etc) I checked back with the manager a week and a half later, he said it could take up to a month on a warranty claim I check back at about the day mark, the email went return to sender because the managers email address is no longer valid I am sick of these people screwing me around, I just want my money back or a fully functional mattress I have developed back pain, I lose sleep, and I wake up feeling hung over every day

I ordered and paid for a bedroom set for my daughter June 2nd The headboard was on back order and they said they would call me in to daysThey didn't call so I didThe headboard was still not inI call a couple more times and even went there to see if I could get a refundI was told I can't get a refund because it was a packaged dealIt's now October and I still don't have a headboard