American Freight Furniture and Mattress

I purchased furniture on April 21, for a credit of $I picked the furniture out and it all came to $I paid + tax, which equaled to After the transaction, I was given a copy of the so-called contract which stated all I owe was $Now payments later of 1,paid, I am still paying off one thousand dollars off for furniture,I called and sent two emails one month ago and never got a call back or emailI finally talked to one of the Reps in Oct31, (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off dateI was never told that after that date the payments are stretched another $and according to the Rep: I still owe which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I

My mattress acquired from America Freight does not last more than six months before it sags and causes pain and back problemsSix months on the dotSince purchasing the mattress December of I have had three, and now the third has gone badThey come with a ten year warranty but getting the warranty last time was very difficultI emailed the store manager of the store I purchased from in Ohio about it, asking how to resolve since I had moved from Ohio to Michigan and could not return to the same storeI got no response, even after sending two more emailsI then emailed the customer service line and got what seemed like a standard-issue response claiming they would look into itTwo weeks later I emailed again when I received no responseI got a phone number for a district manager, and my first call with her pretty much blamed me for moving from Ohio to Michigan, and there was nothing they could do to make this easierShe would look into allowing me to pick up a new mattress

***we ordered mattresses with my mom's furniture ordermy mom ordered new living room furniture and I ordered twin matresses and although we did seperate orders we had asked american freight since me and my mom live next door to each other in the same trailer park to put my matress order on the same truck as my mothers furniture orderwe called american frieght several times for days since last thursday(thursday, friday, and saturday) asking if our order(s) were all on the truck for delivery and they were suppose to deliver on friday night and never did however they did deliver saturday night at around 8:- 8:pm after they unloaded and assembled the new furniture we asked them where the mattresses we ordered were and they told us they weren't on the truck and it wasn't on their list for delivery and they showed us their list and it showed just the living room furniture and no matresses and now we've been calling american freight and we paid the $delivery fee one time

Over the course of the last few years, my wife and I have spent over $10,at the American Freight location in Lima, Ohio and for the most part we have been satisfied customers, until recentlyIn October of 2015, we purchased some furniture for our new house including two couches for the living room and we purchased the stain warranty on those two couchesThe warranty states that if the couches are stained, and are not able to be cleaned, then they will be replacedThat is what we paid for, so that is what we expectThe couches had picked up some stains in several places by May of 2016, so we intended to utilize the warranty that we had purchased as anyone would, but we were stonewalled several times by people at the American Freight location in Lima when we called in to ask how we were supposed to proceed as per the warrantyWe had to try several times to get someone in management to take our call, and when we finally did one of the assistant managers told us to go ahead and tr

Our apologies...CORRECTED!!

I purchased a King mattress, Sofa and Love seat in AprilWe were told we were buying a brand new set from the backWhen we finally got it to our home ( delivery was a nightmare and took a long time) we realized we had received a floor model couch with a broken back and multiple holesThe drivers told us to call American Freight the next day and that they could not do anythingWhen we called they told us we would get a new set and we would not have to pay another $delivery chargeWe have called almost every day for over a monthWe have been given so many promises, excuses and stories and we have remained very patientThey never call us back when they promise they willWe wait at home all day (like today for instance) because we are promised a delivery and it never comesHorrible treatment of customers who paid good cash money for nothing

We apologize for this B/O from the manufacturerThis customer has been contacted and he is coming in to reselect with a free upgrade if a difference in price
AMERICAN FRIGHT APOLOGIES FOR THIS INCONVENIECE SINCERELY!!

I purchased a kitchen table set from American Freight, in November of At that time I also purchased a extended warranty in were I was told that ANY damage that occurs to my table or the chairs would be coveredWith that in mind I called to place a claim because one of my chair legs completly broke offAt that time I was told that my warranty would not cover the damage and the store manager at the Waukesha, WI location began speaking very negative and unwilling to help resolve the issueI then contacted corporate which they declined to return my callSo this is my last hope I can't have a table with only chairsFurthermore I was constantly having to tighten the screws under the table and chairs which was surprising to me because I never have to do this with any other product I purchased

As of we were sending emails to a b*** then come to find out he was no longer there and sent to db*** If the warranty had run out why was I not notified as of 2014?I am not asking for something that I am not entitled to, if I had been told from the beginning I would not be writing to anyone

This customer now has the cushion cover and core

I spoke and read receipt as well discusses refunds and returns when I discussed with manager he had told me I would be able to pick out something else for sectional or for store credit because I need something that is going to last so I am asking for either refund or be able to find something using store credit for same price or something beacuse I will not except same thing or do I need only replacement pieces of this poorly put together sectionalMy worry is if I get more furniture for my living is it goin to fall apart as well

I purchased a couch from them a year ago at their store in Lafayette, IndianaI paid for the couch in full with cashAfter only having the couch for a month, it started to make a noise when you sat on itApproximately months later when someone sat on it, the couch completely collapsedI went to the store and was told to submit a claim, along with picturesI submitted the claim back in February of I was told I would hear something within daysAfter not hearing from anyone, I finally contacted the store managerAll he will tell me is that they are "working on it." Here it is almost months later and I still have a broken couch that is unsafe and that no one can sit onI have sent multiple emails to the store manager and now I am getting no response at allI have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response

This Young Lady was taken care of the same nightShe called me the day of delivery and claimed that she was supposed to get it that day we upgraded her to the next set up and still managed to deliver it the same night

I had received an Customer service email from this customer this morning with questions about returns/refunds. There was no mention in the email about damaged product. I've attempted to call this customer this morning but she did not answer and have left a message. This customer
did call the store today and asked to return it and get a refund. The store advised her all sales are final as clearly stated on her receipt. She then asked if she could just get a refund on the warranty, in which they said no as she had received the warranty kit and the product had already been treated. Never once did this customer mention damage to the product when she spoke with the store this morningThe return sectional this customer is speaking about on her receipt is in regards to warranties. "All warranty exchanges or returns must be accompanied by the original bill of sale." If this product is damaged, we would be happy to replace it. We always guarantee damage free merchandise for our customers Mike S*** American Freight - OH, KY, WV cell: ###-###-####

on 5/25/this customers furniture was delivered out, customer refused it. Our records show a delivery made on 7/30/15, a confirmed address by customer, and a sign delivery memo from this customer. It is now a YEAR LATER and customer is inquiring about furniture never
received but showing delivered with a sign memo by customer. TOO MUCH TIME HAS ELASPED. RECORDS SHOW DELIVERY WITH A DELIVERY MEMO SIGNED BY THIS CUSTOMER. OUR STAFF DOES NOT RECALL ANY CONVERSATION CUSTOMER HAS STATED HERE. CUSTOMER SAIDS SPOKE TO A PERSON NAME MARK.....WE DO NOT HAVE A MARK WORKING AT THIS STORE. This customer will not be refunded! To much time has elapsed and evidence of signature on a DELIVERY MEMO/LOG

I ordered furniture and paid for it on 5-6- I ordered a piece furniture set with ott at the time I scheduled delivery and everything they had in stock I have waited over a month going on months I have made payments to my credit towards the furniture and still have NOT received it I contacted the store many times and they keep giving me the run around first they stated it was out of stock everywhere so I called some of the local regional stores and they had it in stock and held it for pick up I called the store I purchased from and they were to set up a transfer for it to this day they still have NOT transferred it to their store nor delivered it to me I keep being lied to about it I got rid of my furniture in my home under the pretense that I would have this new furniture, so my and my family have been sitting on the floor for months I am not happy and neither is my family

WENT TO WEB SITE WAS APPROVED FOR FINANCINGGOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.ADVERTIZINGWANTED ME TO BUY A DOLLAR COUCH AND LOVE SEAT FOR DOWN AND A MONTH FOR A YEARFOR A DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF ON MY CREDIT CARD WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESSTRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STOREI TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTYDONT BUY HERE FRUAD AND ADVERTIZEING MAJOR RIPOFFF

September 13, I went to purchase a mattress and box springThey told me one price and it was anotherI paid $The springs in the mattress go flat when your sit on the bedThey said I had to send a picture of the mattress by emailI never heard anything backOctober 3, I sent them another email and I still have not heard anything about thisI would like my money back or a new mattress

I ordered and paid for a bedroom set for my daughter June 2nd The headboard was on back order and they said they would call me in to daysThey didn't call so I didThe headboard was still not inI call a couple more times and even went there to see if I could get a refundI was told I can't get a refund because it was a packaged dealIt's now October and I still don't have a headboard

On January 8, I stopped in American Freight to see if they still had a living room set that was there this past summer and they did So I finance the living room set and was told it could be delivered at the cost of $I went for that deal...The furniture was delivered on Friday 1/11/I was called and told the $had to be paid at the door by credit card so I paid it...One of the sofas would not fit in my doorway, I was told it could be hoisted to my top porch for an additional $that I didn't have at the time, I was told the furniture could go back to the store but no refund of the $
I was being held hostage in my own homeI told the delivery guy I was not going to pay $and he lowered the price to $but it had to be cash that was not in my house at the time so I had to go to someone and make a loan this was the first time I had any interaction with this delivery company and I was not ready for this type of transaction I was very upset wi