American Freight Furniture and Mattress

American Freight will be replacing in the next to days, claim was approved, waiting for ottoman to come in. Customer should be receiving a call from the Store Manager soon with more details

My mattress acquired from America Freight does not last more than six months before it sags and causes pain and back problemsSix months on the dotSince purchasing the mattress December of I have had three, and now the third has gone badThey come with a ten year warranty but getting the warranty last time was very difficultI emailed the store manager of the store I purchased from in Ohio about it, asking how to resolve since I had moved from Ohio to Michigan and could not return to the same storeI got no response, even after sending two more emailsI then emailed the customer service line and got what seemed like a standard-issue response claiming they would look into itTwo weeks later I emailed again when I received no responseI got a phone number for a district manager, and my first call with her pretty much blamed me for moving from Ohio to Michigan, and there was nothing they could do to make this easierShe would look into allowing me to pick up a new mattress

I purchased a kitchen table set from American Freight, in November of At that time I also purchased a extended warranty in were I was told that ANY damage that occurs to my table or the chairs would be coveredWith that in mind I called to place a claim because one of my chair legs completly broke offAt that time I was told that my warranty would not cover the damage and the store manager at the Waukesha, WI location began speaking very negative and unwilling to help resolve the issueI then contacted corporate which they declined to return my callSo this is my last hope I can't have a table with only chairsFurthermore I was constantly having to tighten the screws under the table and chairs which was surprising to me because I never have to do this with any other product I purchased

On Wednesday August 10, I went to American Freight to look at and possible purchase mattresses for me and my family When I got there this gentleman JoQuin just started talking and truthfully I kept making him repeat himself but he was talking in circles he showed us 3-different mattresses I wasn't sure what we were getting and he kept changing what he was saying Needless to say no one told me that "All sales were final"! The next day when they brought the merchandise it was not what I had expected the queen mattress which is advertised on their website was not what was shown on the website it is a 3" foam mattress with material I got right on the phone and call to speak to the store manager Nate and spoke to a really rude employee and I had to call several times before speaking to Nate and then Nate gave me the run around tell me he would call me and never did I had to call him again several times before getting him on the phone to talk Finally I asked to speak to the R

I ordered a living room set and a Bedroom set and a Kitchen set from you and they were suppose to replace the end table to the living room over months ago and the table and other end tables are scratched and the mattress are not comfortable and they keep telling me days they are coming to replaces the items and never show up are called and I spent my money well over thousands of dollars for everything to be right and keep getting the run around

My fiance and I purchased a bedroom set on 5/13/We rented a uhaul to pick up our setWe arrived, purchased our $bedroom setWe attempted to assemble our set on the following TuesdayThey failed to give us the headboard pieceWe called the store and were told "we have it, we forgot to load it up, if you want to pay for the delivery fee we can have it out to you tomorrow." When told that we don't believe we should have to pay for this service as it was their error, and we have no transportation to pick up this large item, we were told "We can throw you $for gas." This was also after we called back because we were hung up onVery disrespectful staff and unwilling to make it right Our frame and foot board is covered in scratches and staples from poor assemblyWe also had to cut a piece of the wood that they made too long for the frameAt this point, I am looking for delivery of the headboard and some form of credit, or someone to come pick up this set for a full refund

I purchased furniture on April 21, for a credit of $I picked the furniture out and it all came to $I paid + tax, which equaled to After the transaction, I was given a copy of the so-called contract which stated all I owe was $Now payments later of 1,paid, I am still paying off one thousand dollars off for furniture,I called and sent two emails one month ago and never got a call back or emailI finally talked to one of the Reps in Oct31, (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off dateI was never told that after that date the payments are stretched another $and according to the Rep: I still owe which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I

***we ordered mattresses with my mom's furniture ordermy mom ordered new living room furniture and I ordered twin matresses and although we did seperate orders we had asked american freight since me and my mom live next door to each other in the same trailer park to put my matress order on the same truck as my mothers furniture orderwe called american frieght several times for days since last thursday(thursday, friday, and saturday) asking if our order(s) were all on the truck for delivery and they were suppose to deliver on friday night and never did however they did deliver saturday night at around 8:- 8:pm after they unloaded and assembled the new furniture we asked them where the mattresses we ordered were and they told us they weren't on the truck and it wasn't on their list for delivery and they showed us their list and it showed just the living room furniture and no matresses and now we've been calling american freight and we paid the $delivery fee one time

As of we were sending emails to a b*** then come to find out he was no longer there and sent to db*** If the warranty had run out why was I not notified as of 2014?I am not asking for something that I am not entitled to, if I had been told from the beginning I would not be writing to anyone

This customer now has the cushion cover and core

WENT TO WEB SITE WAS APPROVED FOR FINANCINGGOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.ADVERTIZINGWANTED ME TO BUY A DOLLAR COUCH AND LOVE SEAT FOR DOWN AND A MONTH FOR A YEARFOR A DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF ON MY CREDIT CARD WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESSTRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STOREI TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTYDONT BUY HERE FRUAD AND ADVERTIZEING MAJOR RIPOFFF

I had received an Customer service email from this customer this morning with questions about returns/refunds. There was no mention in the email about damaged product. I've attempted to call this customer this morning but she did not answer and have left a message. This customer
did call the store today and asked to return it and get a refund. The store advised her all sales are final as clearly stated on her receipt. She then asked if she could just get a refund on the warranty, in which they said no as she had received the warranty kit and the product had already been treated. Never once did this customer mention damage to the product when she spoke with the store this morningThe return sectional this customer is speaking about on her receipt is in regards to warranties. "All warranty exchanges or returns must be accompanied by the original bill of sale." If this product is damaged, we would be happy to replace it. We always guarantee damage free merchandise for our customers Mike S*** American Freight - OH, KY, WV cell: ###-###-####

I purchased a full bedroom suit from the American Freight location in BARTLETT,TNI purchased the furniture on Feb 25th and was told it would take to weeks to be delivered because it was all on back orderI never received a call about my order on the status one tikeI called twice on my order at the end of MarchThe first time I spoke to Chris (who was polite) and explained that I had not received word on my purchaseHe apologized and said they were waiting on a mirror and that was allAfter a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furnitureI told them if it was in to bring my delivery on April 3rd TuesdayThey stated they would call when they were in the area and they didThey came and delivered but we noticed that a nightstand was missingWe spoke with the delivery guys who told us to call the storeI spoke to Tom who apologized and

I paid $for a couch , they explained it would be 2-weeks before they could deliverWhen that date came they called and said that couch was no longer available I went to pick out a different couch,and was told that the couch was still in stock,and the information was an errorAgain 2-weeks, with no couchI asked for a refund and was told it takes days to receive a full refund

I purchased a bed frame and bed from American freight When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replacedWe were son on a king size bad and a frame With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company I sent in pictures and waited approximately weeks for a callFinally called and spoke with another associate and he informed me my claim wasn’t sent in to call back I called again and spoke with mike who put me on hold, I was left on hold for over minutes and I called back and was told by another employee t

I ordered furniture and paid for it on 5-6- I ordered a piece furniture set with ott at the time I scheduled delivery and everything they had in stock I have waited over a month going on months I have made payments to my credit towards the furniture and still have NOT received it I contacted the store many times and they keep giving me the run around first they stated it was out of stock everywhere so I called some of the local regional stores and they had it in stock and held it for pick up I called the store I purchased from and they were to set up a transfer for it to this day they still have NOT transferred it to their store nor delivered it to me I keep being lied to about it I got rid of my furniture in my home under the pretense that I would have this new furniture, so my and my family have been sitting on the floor for months I am not happy and neither is my family

My bedroom set was delivered to me on May 14, and the dresser was damaged with bulge up drawers and the bottom of the dresser is brokenI have been trying to reach American Freight management regarding this issue since it was delivered to me, but no one has yet to resolve this issueI have spoken with manager and they seem to not care about my problem because I was told to bring in my dresser drawers and they will replace the drawersI feel that I should not have to bring in my item when it was delivered to me defectiveEach time I call American Freight at ###-###-#### to speak with a manager, I am placed on hold for over minutes and being hung up on with no resolutionI need a new dresser immediatelyI just spoke with a manager today, 06/09/and was on hold for over minutes, again I was hung up onI immediately called back and told them that I would just bring the dresser into the office and they can just deliver me a new oneThe employee told me that he will info

We have reached out to Ms*** and informed her that she does have a warranty on her sectional and we can replace her set or offer her a upgrade to a different model at no extra charge. We apologized for any inconvenience this may have caused. Customer will be coming into
reselect to a new model at the Monroe, MI store at her earliest convenience

My wife and I purchased a new *** Glendora x-firm king mattress set after comparing their showroom mattress with the *** Del Aire plush King We were seeking a mattress with firmer support than the pillow top we have had for years The showroom Glendora provided a firmer feel but still had a Gel Touch foam for comfort The mattress that we received was hard as a rock and compared nothing to the showroom floor sample I inquired several times with the store and regional manager I went back to the showroom to compare their mattress to the one we received There is significant presentation of the product in the showroom versus the received product I escalated my complaint to the website Customer Service number, again negative results They offered my a torn Del Aire if I would pay their cost of $ So on top of paying $for a full set, they wanted me to pay an additional $for a new mattress Their showroom mattress misrepresents the true product a

This customer has received her recliner.This customer had a layaway with us. When customers start a layaway they receive a receipt explaining our policy. On our policy it states purchase must be paid in full before receiving, if furniture is not in stock at that time
of payoff it is ordered and if the order does not come weeks the customer is totally refunded. A layaway does not hold the furniture but the price