American Freight Furniture and Mattress

I bought over five thousand dollars in furniture from the tampa flstorewe bought a place in old fort tn .well thry have a store in chattanooga tnthat would delivery our furniture to us so they didbut after they left and we went through our stuff as we were putting it up we didnt have our recliner or a headboard to one of the twin bedswell we call the florida store and told them about itwell after they finally got back to us they said that the chattanooga store had sold it well they said it got damagedso we call the chattanooga store when we were there last year and they told us to come pick out another recliner so we did so we told the manager that we would be back this year so he said to call a week ahead of timeso we called last night and they said that the manager wasnt there anymore and they couldnt find us in ther systemthey have been us the run around for a year trying to get the rest of our furniture we are fed up and want something done

My first time at America Freight in Huntington, WV was an excellent experience!!!! Josh and Austin were very professional, friendly and helpful! We’ll be back! Give those fellas a pat on the back and a bonus!

I paid $for a couch , they explained it would be 2-weeks before they could deliverWhen that date came they called and said that couch was no longer available I went to pick out a different couch,and was told that the couch was still in stock,and the information was an errorAgain 2-weeks, with no couchI asked for a refund and was told it takes days to receive a full refund

My wife and I purchased a new *** Glendora x-firm king mattress set after comparing their showroom mattress with the *** Del Aire plush King We were seeking a mattress with firmer support than the pillow top we have had for years The showroom Glendora provided a firmer feel but still had a Gel Touch foam for comfort The mattress that we received was hard as a rock and compared nothing to the showroom floor sample I inquired several times with the store and regional manager I went back to the showroom to compare their mattress to the one we received There is significant presentation of the product in the showroom versus the received product I escalated my complaint to the website Customer Service number, again negative results They offered my a torn Del Aire if I would pay their cost of $ So on top of paying $for a full set, they wanted me to pay an additional $for a new mattress Their showroom mattress misrepresents the true product a

I purchased a bed frame and bed from American freight When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replacedWe were son on a king size bad and a frame With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company I sent in pictures and waited approximately weeks for a callFinally called and spoke with another associate and he informed me my claim wasn’t sent in to call back I called again and spoke with mike who put me on hold, I was left on hold for over minutes and I called back and was told by another employee t

On December 13th of I had called to ask for a refund on my bed set that was falling apart I did everything they asked sent pictures took down my one star on fb about the bed my refund so I was told was approved and it would take - weeks to get here and when it does I was to bring the bed set back and swap for the checkWell after weeks and not receiving a phone call about the refund check it called and kept getting a run around from the employee's about it not being there yet so I asked for a Manger and come to find out my refund check was not put through to be approved so they have lied to me for about weeks So when I called on January 2nd I was told that this time it was put through and it was going to be rushed for my inconvenience So I waited about a week and call and the Manger would not get on the phone with me or call me back I was told that it was not there yet and that they would call when they get it I'm getting very up set that it's been another weeks t

It's been almost five months now and I haven't received a new sofa or loveseat fr this company yet I've been waiting patiently, and No One has given me a call, text, or email to update me about the status of receiving my replacement setI'm starting to feel as if the company is procrastinating and trying to let my warranty expireI didn't realize purchasing a warranty would be this difficult for me to receive a replacement I'm not satisfied with this company and the way my ase been handled , so once again I'm filling s complaint, and I'm also asking when can I get my furniture replaced or my cash back? It will be one year in July since I purchased the furniture My furniture defected in November

I purchased a sectional couch at American Freight and Mattress on April 8, Two months later one of the springs on the couch snapped and no longer structurally supports the people sitting on the couchIt's uncomfortable and it continues to wear out over timeI didn't think the issue was that big of a deal at first but over time it got worse and eventually I reported it to American Freight on June 15, under my warranty that I paid an additional $forThe total cost of the sectional was $including the year warranty which, according to the agreement is supposed to cover any structural damages to the couchThey said to give it two weeks for corporate to review my claim and get back to meHowever it's been over a month and I haven't received any calls or emails referring to my situationLast weekend I bought a new couch from another store and got rid of the old oneI still have pictures of the old one I can provideHowever I shouldn't have had to buy a new couc

Purchased mattress roughly years ago, it came with a year warranty Turned into the company in November asking for a replacement, they drug it out and ignored me so I stopped by the store to find out what was going on in January They approved replacement, but then told me they don't have it in stock and it will be in stock in roughly 7-days, called them on the 10th day and they said another weekWaited another week and called again and they made more excuses, They are also telling me I have to pay for removal of old mattress and delivery of new oneThe guy I talked to today was very rude and yelled at me, stated" I was pissing him off" and hung up on me after I after a question about how can he sell that mattress if they don't have it in stockThey are very rude and at this point I want my money back to purchase a mattress at another company

PLEASE TAKE NOTE: This person who has wrote this complaint is not the customer. *** *** is the American Freight customer which is the mother of this customer.Customer bought $worth of furniture from American Freight AND DID A "CHARGED BACK"
OF $2050.00. CUSTOMER STILL HAS OUR FURNITURE IN HER HOME.ON THE CUSTOMERS RECEIPT......EACH PIECE OF FURNITURE IS ITEMIZED INDIVIDUALLY. THERE IS NO WHERE ON THE RECEIPT STATING A PACKAGED DEAL. CUSTOMER WANTED A PACKAGED DEAL BUT BECAUSE A SOFA AND LOVESEAT WERE NOT BOUGHT....BECAUSE CUSTOMER DID NOT LIKE OR WANT THE SOFA AND LOVESEAT....THERE WAS NO PACKAGED DEAL GIVEN. A PACKAGED DEAL CAN ONLY BE GIVEN IF A LOVESEAT AND SOFA ARE BOUGHT.CUSTOMER BELIEVES SHE PAID FOR A PACKAGED DEAL......AGAIN......NO WHERE ON THE RECEIPT DOES IT STATE "PACKAGED DEAL" AND THERE WAS NO PACKAGED DEAL BOUGHT BECAUSE NO SOFA AND LOVESEAT BOUGHT TO MAKE A PACKAGED DEAL.!! IF CUSTOMER WOULD HAVE BOUGHT A PACKAGED DEAL THE INVOICE WOULD HAVE STATED THIS!!CUSTOMER CALLED HER CREDIT CARD SERVICE AND DID A CHARGE BACK ON HER PURCHASE (MONIES REFUNDED BACK TO CUSTOMER $2050.00-----PURCHASE/INVOICE WAS $2250.00) BECAUSE CUSTOMER IS STATING SHE DID NOT GET ALL OF HER FURNITURE. SO CUSTOMER HAS IN HER HOME FURNITURE THAT HAS NOT BEEN PAID FOR ALL BUT $200.THIS CUSTOMER WILL NOT RECEIVE ANY SORT OF ANYTHING UNTIL THIS PURCHASE IS PAID FOR!! AFTER PAYMENT IS MADE DEALS AND NEGOTIANS CAN TAKE PLACE. Customer has days to pay back the monies for the furniture or American Freight will take legal action TO SMALL CLAIM COURT! PLEASE NOTE: CUSTOMER AND MOTHER HAVE BOTH BEEN EXPLAINED THIS!

American Freight will not give any further compensation for this customer. Customer originally purchased a table and chairs. The items were out of stock so in March she was upgraded to a more expensive 9pcdining set and given chairs for free. Total upgrade was
$plus she was offered the $in in-store credit Customer currently has of chairs in her possessionThe table she originally purchased even came back in stock and I offered to bring that set out to her but she refused and chose to wait for the remaining chair. The store has made several attempts to deliver the last chair to the customer but the customer has either not answered the phone or has refused the delivery. The chair is currently in the warehouse awaiting for the customer to contact us to arrange a time

yes they are correct, I did receive my replacement loveseat, after over months and all of a sudden it comes in when I file a complaint with the Revdex.com the day the company receives the complaint and miraclessly it came in on that day? I am glad we finally got our replacement but very disappointed still that it took months and always got the run aroundIf I wouldn’t have filed this complaint I still probably would not have gotten it when I did, anyway thank you Revdex.com I would not recommend this company! I just pray we don’t have to use our warranty anymore, we don’t want to go through all this hassel ever again

My fiance and I purchased a bedroom set on 5/13/We rented a uhaul to pick up our setWe arrived, purchased our $bedroom setWe attempted to assemble our set on the following TuesdayThey failed to give us the headboard pieceWe called the store and were told "we have it, we forgot to load it up, if you want to pay for the delivery fee we can have it out to you tomorrow." When told that we don't believe we should have to pay for this service as it was their error, and we have no transportation to pick up this large item, we were told "We can throw you $for gas." This was also after we called back because we were hung up onVery disrespectful staff and unwilling to make it right Our frame and foot board is covered in scratches and staples from poor assemblyWe also had to cut a piece of the wood that they made too long for the frameAt this point, I am looking for delivery of the headboard and some form of credit, or someone to come pick up this set for a full refund

BEEN IN CUSTOMER HOME OVER A YEAR . EXPOSURE TO JUST ABOUT ANYTHING CAN OCUR DURING THIS ELASPE OF TIME. CUSTOMER WILL NOT BE REFUNDED THOUGH A DISCOUNT ON A REPLACEMENT WILL BE GIVEN IN GOOD FAITH

This customer has received her recliner.This customer had a layaway with us. When customers start a layaway they receive a receipt explaining our policy. On our policy it states purchase must be paid in full before receiving, if furniture is not in stock at that time
of payoff it is ordered and if the order does not come weeks the customer is totally refunded. A layaway does not hold the furniture but the price

This customer started a layaway with American Freight and put down $This customer received a receipt that has the Layaway Policy on it...AF assumes that all customers read their receipts This policy states:
Layaway accounts provided to allow our customers to guarantee the price ordered on
merchandiseAmerican Freight does not represent to hold the merchandise at the sale location once the account is opened but will guarantee the price
2.All purchases must be paid off so they can be ordered if not in stock
Cust was refunded her layaway depositPlease have customer re-read her receipt

American Freight will be replacing in the next to days, claim was approved, waiting for ottoman to come in. Customer should be receiving a call from the Store Manager soon with more details

AMERICAN FREIGHT OPENS AT NOON/12:00PMThis customer was refunded

We have reached out to Ms*** and informed her that she does have a warranty on her sectional and we can replace her set or offer her a upgrade to a different model at no extra charge. We apologized for any inconvenience this may have caused. Customer will be coming into
reselect to a new model at the Monroe, MI store at her earliest convenience

I ordered a living room set and a Bedroom set and a Kitchen set from you and they were suppose to replace the end table to the living room over months ago and the table and other end tables are scratched and the mattress are not comfortable and they keep telling me days they are coming to replaces the items and never show up are called and I spent my money well over thousands of dollars for everything to be right and keep getting the run around