American Freight Furniture and Mattress

I went online to look for prices of a queen size mattress and I came across American Freight's websiteon their website it listed a queen size mattress for $a piecewhen I went into the store in Maumee, oh the sales person there told me that if I just wanted the mattress I had to pay morethis is advertising because I did not get the mattress for $plus tax I paid $plus $tax for a total of $this was more than I wanted to pay for a mattressi was hoping to get it for what the website said the price was

I was delivered defective products March 31, evening The movers delivered a loveseat and couch, the delivery company guy walked around with me to check for defects and we both saw defects on both of the items delivered The door opening was large enough for the product to come threw I was told to call the store in the morning I call the company this Saturday morning and asked to speak to a store manager I was never rude but the store manager was very unprofessional Her name is Tolisa, she hung up on me as if I did something to her I continued to keep my composure due to the fact I wanted to have this issue resolve with no problems I was told to send pictures to store97.americanfreight.us I am at work and couldn't send it immediately I sent it to her withinmins of getting of the phone with her I called back to make sure she receive it and she was so rude, she stated to me "It took you that long to send it to me" If anyone should be rude it should me Her

We purchased bedroom furniture and mattress/boxspring in By we noticed the mattress had a lump we called furniture store who stated it was still under warranty so they would call me back, never didI continuously called, I sent pictures via email, in was told to resubmit pictures to another person because that manager was not there so forwarded to a D B***, I have been the one calling 4-times a month and all I would be told is they had to call there main office
The mattress is worse We chose this mattress because we thought it would be good for my husband who has a back injury from the military
It is bad customer service not to at least return call and giving the person a status of the request I believe they are not contacting me waiting for the warranty date to run out

On 02/23/ approx3:45pm I paid off my entire balance of 2,in order to obtain same day delivery according to the warehouse advertisements in tv commercials and websitesWell it did not go accordingI was told after paying that due to the time of payment Imy furniture will be delivered tomorrow; which I had agreedOn The following day 02/24/approxI called to inquire the time frame of the delivery of my furniture? To be told that delivery takes place from from 1-4pm4:I placed the second call to inquire about my furniture; but this time to be told that I was told by Female sale lady that refused to give me her name when asked, that "my delivery was pushed back due to you not answering the phone when I called you at 8:am ." I told her that no time no one has called me that I'm currently applauded of her current statement due that I had called earlier several times inquiring about the delivery of my furnitureShe started to become unprofessional and hostile so I d

On Feb 18, my husband and I went to the local American Freight in Ocala, Fl to purchase furniture..we picked out living room set and dining room table, our purchase was delivered that evening, after delivery we realized out couch was correct but the loveseat did not match the couch, my husband then went to the store on Friday Feb 20, and was there at 10am when they opened..they told my husband they would put our loveseast on the first truck out, come 2pm that day no delivery, that's when I called I was then told my loveseat was on a truck for delivery, at which time I asked to speak to a manager, ended up speaking to Assistant Manager Steve, who had told me they were still looking for my loveseat and he'd get back with meBeing upset I contact a regional manager Mike who was going to check into this for me, I waited no call back for a while so I contacted Mike back at which time I'm told they don't have the loveseat, so Mike tells me I could come to the store and pick out an

In May, I purchased a sofa and loveseat set and a bedroom set from American Freight in *** *** NY and paid for delivery services Within two weeks, the seam started splitting on the loveseat I promptly contacted the store and was provided with instructions to file a warranty claim which I did It took over the expected time to receive approval to exchange the loveseat via the warranty claim The loveseat was exchanged and I was not charged a delivery fee for this exchange I filed another claim regarding the sofa as the same thing occurred in which the seam split After waiting four weeks which was the expectation set from my previous claim, I was told that it could take up to six weeks, which this was not previously explained I followed up again and received approval on my warranty claim to exchange the sofa I was instructed to call the store to arrange for the exchange When I did, the employees I spoke with said that I would be charged a delivery fee even though

Please stay away from this companyMy experience was horrible from start to finishThe sales personnel lied about their pricesI was given incorrect information about what was in stockI was given bad information and the run around when I tried to return an itemI was lied to about the return policy and finally their tried to keep my moneyVery dishonest company and employeesPlease stay away from these people!!!

Horrible!!! My sectional I purchased from them for over $didnt last two years! The springs calapsed and so did the cushionsStay away from themTheir furniture is very poorly made

We bought furniture from this store on 7/31/our credit card was charged for the entire amountHowever only part of the furniture has been deliveredRest of the furniture has not been delivered and in spite of calling several times to get an update on delivery of rest of items no one from the store returns our calls

I ordered a pink bed frame that has a bottom drawer down on the bottom, when the delivery people came and dropped off the product I put the bed together and saw that it was the wrong frame so I called the store the next day and she apologized for the mistake and she said she would take care of the problem and order the correct one and it would get dwlivered in a couple of weeksI have been waiting months and called the store to see what the hold up was and the store manager Juan said that I have to pay a difference to get the bedFirst of all I purchased the right frame and they made the mistake on theyre end so why are they giving me a run around now? Second I was told that they would order a correct frame and deliver it to me and the now im getting lied to and I have to pay extra for theyre mistake? Please help!!!!

American Freight does not have good business practicesI went in to purchase a sofa and love seat and was advised the one I requested was not in their warehouseAfter purchase I was advise it would be a monthUpon getting a call from a 3rd party delivery service, I was advise it would cost me for deliverySomething that was never devolved during my purchase or on my receiptWhen I called Americn Freight Brian was unkind not willing to give me his last name and stated they use a 3rd party delivery service and the cost was He would not discuss the fact that my receipt did not reflect a delivery change or the reason why the salesman did not share this informarion prior to purchase

Got a box spring & mattress from American Freight & it had bed bugsGot it on 1st of February _____ them 2nd told them they bring it back and they would giv _____ did they wane me to make a deal gave _____ some money and would give a deal I paid I'm not going to do that

I purchased a mattress - and the mattress that I received was not the sameThey did a bait and switchI called, complained, and requested a returnI got to the store, and the store clerk only offered me an “exchange.” I explained that I did not want to exchange because I was deceived and lied to by them - yet they insisted that I exchange the mattress or I lose my money A store associate showed me mattresses, and he said there was a similar priced mattress on sale (more than I paid) for the floor model I agree on this mattres, and take it home, and find ou it is FILTHY I just paid for A FILTHY bedI feel so tricked and deceivedI just wanted my money backI did not want to deal anymore with this shady businessI have a mother who is immune suppressedI cannot deal with thisI am going to sue them for fraud if they do not refund meThey CAN refund me because they’re so sketchy in there, they constantly lower pricesI feel like this place is illegal busi

For the 4th time I am trying to contact someone with this shady place!!!! On February 23, I purchased in full a whole house package and I have still heard nothing on my missing pieces!!! I completely understand it takes up to days to receive items but not one person can explain to me why I was told that all of the pieces I put a down payment on were in Stock and would be held for me until I came back to pay in fullWhen I came back just a few days later to pick up my items your Decatur was awful!!!! You have a Dalton who claims to be a manager there that does nothing but bark orders and down grade the other employees while they assist the paying customers not to mention doing burnouts in the parking lot with what I assume is his personal vehicleIs that endangering the lives and health of the customers or employees who maybe in that parking lot???? Not to mention he tells the customers how he sleeps on the furniture at night?!? It took over an hour for the employee that is

I visited American Freight on 4/6/after working night shift at the hospital in search of new mattressI was helped by jeremy which was awesome I was in and out within an hour When the workers were loading my mattress onto my SUV which has crossbars the guys broke my sunroof wind protectorI contacted the manager I looked up the piece and it was about $The manager agreed to refund me the $I took my car to get fixed and the sunroof wind protector was not the only thing broken to the unnecessary force of the men loading my car and my bill came out to dollarsThe manager told me to contact corporate if the price was differentThis was not my fault so I am not going to pay for this out of my pocketI need the remainder $refunded to me or there will be legal action takenIf you have people loading cars they need to know what they are doing!

I purchased a couch from them a year ago at their store in Lafayette, IndianaI paid for the couch in full with cashAfter only having the couch for a month, it started to make a noise when you sat on itApproximately months later when someone sat on it, the couch completely collapsedI went to the store and was told to submit a claim, along with picturesI submitted the claim back in February of I was told I would hear something within daysAfter not hearing from anyone, I finally contacted the store managerAll he will tell me is that they are "working on it." Here it is almost months later and I still have a broken couch that is unsafe and that no one can sit onI have sent multiple emails to the store manager and now I am getting no response at allI have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response

On April 3, In June the couch started coming apart at the seams and they have yet to replace it
On April 3, I went in and bought a couch for $and matching ottoman for $108, also purchased the Guardian Value Plan for $ In June the couch started coming apart at the seams, so I called and they gave me the number for the Guardian Value Plan, when called they said since it was less than a year, I had to deal with American Freight So I called the Manager, Jacob He told me he would order a new couch and it should be in the store in about days I waited weeks and called back, he then stated that I would just be getting new covers, which I agreed to as long as they match the rest of the couch Well, here it is November and I still don't have any covers I call at least once a week, I have posted a review on Facebook, I have called the corporate office and left several messages I have emailed the corporate office and no response I am at a loss of what else to do

Purchased a sofa from their Carnegie, PA store 12/17/Used the financing they offer through American First FinanceWarning.....do not fall for this scam!!! None of the terms were gone over with meI never even got paperwork regarding the finance coWas told the first days were interest freeJust checked my balance and it has only gone down $Checked my emails and did find the paperwork from the finance co in my spam folderThe finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bankAt this point, I don't care if my credit takes a hitSCAM!!

Went here and was extremely excited to find I could put something in "layaway" till it was paid offPut my amazingly perfect couch in layaway till we singed on our housebc we just wanted to start fresh with everythingAnd paid it off in only monthswe signed for our house and were super excited about picking up our couchWhen my husband arrived they realized the couch we had been paying for this whole time had broken and was missing pillowsThey offered the sectional at a discounted price but it wasn't a sectional at this point it was a tad bigger than a sized couch without the broken peicethe other option offered was to find something else at the same price I had already paid(All the time no refund was offered even with taking the broken couch for less, the remaining money would be store credit)I couldn't find anything else I liked or that would look decent in my new house so I asked if I could just get a refund bc I could get something I liked at another storeI was told I could not get a refund and that I had to choose something or wait till they got different couches in and keep a store crediteven though I was paying on a couch that was perfect that I did not get bc someone broke it in the storeI ended up picking a couch I did not want having to pay more money bc it was a little more money only to get it delivered and it has scuffs and gouges all over itI wouldn't recommend this place to my worst enemyand I'll never do business with them againI hate my new couch and I worked really hard with extra hours to pay the couch I originally wanted off in monthsvery dissatisfied ex customer

At first I was not born yesterday!!! Understand this before I bought the box spring mattress, they or he knew that it would not last very longThat's why he would not put a warranty on it, but the mattress to who it may concern, who have some mulitators, beating peoples out there moneyNow I am telling let the game begin? What you do if it happen to you? I'm going straight to legal aide, by the time you receive thisMay the have mercy on your soul!!!!