American Freight Furniture and Mattress

american freight furniture and mattress is running an ad that is very deceptivethe mattress ad says for a full mattress.I drove miles to purchase and the price almost doubledthey stated you have to click on the ad again and it says in very small writing sold in sets only.so the mattress separate is so I guess the box spring is only worth if they are each putting a set at this is a very deceiving way to get you come inI guess some people go ahead and buy it out of shear conveniencethis a shady way to run a businessthe manager refused to do anything about it and acted like he didnt care either waythen he walked out behind us out front and lit a cigerette and just kinda starred at us terrible customer service .rude managerssee ya at the going out of business sale

In I began paying for a couch at American FreightAfter or payments I had the couch paid off and scheduled a deliveryThe delivery guy was nice, however the couch he brought was not the couch that I had ordered and in addition it was in horrible condition with the edges being scraped up The couch they brought looked similar to the couch I purchased but did not have any of the electronic features which was the deciding factor in the couch I had picked out and paid for I was also supposed to receive boxes of leather protectant for the couch, which I did not receiveDespite the damaged/wrong couch being delivered, I still had to pay a delivering fee for the incorrect/damaged product that was delivered to my houseOver the course of months I called numerous times without receiving a single call backI emailed a complaint to corporate and finally they sent out a couch with an electronic console piece in February The couch still had damage to the back of it, and w

I purchased furniture from them on the around or on February I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March I called back on March and was told they did not see a date for the truck to come in on March and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the deliver

A warranty claim was filed for this customer and it was denied for being out of the one year warranty that she had on this set

Went here and was extremely excited to find I could put something in "layaway" till it was paid offPut my amazingly perfect couch in layaway till we singed on our housebc we just wanted to start fresh with everythingAnd paid it off in only monthswe signed for our house and were super excited about picking up our couchWhen my husband arrived they realized the couch we had been paying for this whole time had broken and was missing pillowsThey offered the sectional at a discounted price but it wasn't a sectional at this point it was a tad bigger than a sized couch without the broken peicethe other option offered was to find something else at the same price I had already paid(All the time no refund was offered even with taking the broken couch for less, the remaining money would be store credit)I couldn't find anything else I liked or that would look decent in my new house so I asked if I could just get a refund bc I could get something I liked at another storeI was told I could not get a refund and that I had to choose something or wait till they got different couches in and keep a store crediteven though I was paying on a couch that was perfect that I did not get bc someone broke it in the storeI ended up picking a couch I did not want having to pay more money bc it was a little more money only to get it delivered and it has scuffs and gouges all over itI wouldn't recommend this place to my worst enemyand I'll never do business with them againI hate my new couch and I worked really hard with extra hours to pay the couch I originally wanted off in monthsvery dissatisfied ex customer

American Freight does not have good business practicesI went in to purchase a sofa and love seat and was advised the one I requested was not in their warehouseAfter purchase I was advise it would be a monthUpon getting a call from a 3rd party delivery service, I was advise it would cost me for deliverySomething that was never devolved during my purchase or on my receiptWhen I called Americn Freight Brian was unkind not willing to give me his last name and stated they use a 3rd party delivery service and the cost was He would not discuss the fact that my receipt did not reflect a delivery change or the reason why the salesman did not share this informarion prior to purchase

Thank you for your help we received the exchange for the dresser and chest as of 7-21-15. Thanks again for making this possible

I've been waiting on this issue to be resolved for about four monthsI received the wrong merchandise and defective merchandise I've been lied to and disrespectedAll I want is a refund so I can part ways and forget about this horrible experience

refunded today at the store 6/1/on her card

I am rejecting this response because: I have multiple pictures of the damage done to door and a witness who saw Leonard (sub contractor and his employee)do the damage and another witness who was present the same day and knows the before and after appearance of the front door! This is a new house for me of which I have only made one payment on! And the American Freight store has in no way helped with getting my door fixed, as they will not give insurance info for me to file a claim against Leonard and his company! I did go back yesterday and attempt to receive a refund because I was afraid if they sent Leonard back it’s mean more damage to my home! The above pictures posted are not all of them I have more if they need to see them!
Regards,
*** ***

Multiple issues:
Purchased furniture on 5/30/for $Received a phone call on 6/1/that my furniture was broken upon moving it from the shelves to the truckThey offered me $dollar discount on floor model that was in terrible condition, followed by $off when I said that was unacceptably lowI requested my money back, at which time they said that they could not refund me unless I physically presented to re-swipe my debit cardGiven my work schedule and fact that I have to drive an hour there and an hour back, I said this was unacceptable as wellThey deferred me to corporate - I called, went through people to get to an answering machineLeft message and they have still never called me back - this is two weeks later now
On 6/5/16, I physically presented to re-swipe my debit card and receive my refundThey said to expect this in my bank account within 2-business daysToday is 6/12/and it is still not reflected in my accountI called the busines

….I called her….explained cushion covers have come in, she can pick them up after pm tomorrow 10/8/15. Regional Manager will be there to make sure she gets them!!

We bought furniture from this store on 7/31/our credit card was charged for the entire amountHowever only part of the furniture has been deliveredRest of the furniture has not been delivered and in spite of calling several times to get an update on delivery of rest of items no one from the store returns our calls

I bought a sectional and paid $for deliveryI recieved a broken couch, called their corporate office and sent pictures of the broken boards and holes in the couchI was then told to call the general manager and did so not recieving a call back, instead the store called me, asked to receive pictures again and told me they'd order me a new couchI was told that my new one is in a few days ago and that I would have to pay for re-delivery (not fair considering that I already did once and recieved broken merchandise), so I said I'd pick it upI called today to pick it up and get told that it is not thereand that I'd have to return the old one anyway before I could receive the new oneI cannot do this because it's simply too largeSo then they tell me I'd have to pay for re-delivery and take awaynoIt's not my fault they delivered me a broken couchOne day I'm told my new one is there and now I'm told it's not then minutes later it's therethis is getting ridiculousI s

Purchased furniture set on credit applied for and was to be delivered due to delivery fee & extra fee for same day delivery Furniture was delivered and day after noticed product was defective (torn open & nicked spots)/poor quality I called the store back and let them know and from here the nightmare began The customer service after the purchase (and I even purchased the protection) has been little to none Jason from Hendersonville store has been nice and seemed genuine to want to solve the problem but he went on vacation and no one else since has tried to help me I have missed work a few times based on empty promises/lies that I would get a replacement Then when I finally get the replacement the quality is the same...defective (torn open & nicked spots)/poor quality I had them just take both old & new back since both were defective and not acceptable

On 02/23/ approx3:45pm I paid off my entire balance of 2,in order to obtain same day delivery according to the warehouse advertisements in tv commercials and websitesWell it did not go accordingI was told after paying that due to the time of payment Imy furniture will be delivered tomorrow; which I had agreedOn The following day 02/24/approxI called to inquire the time frame of the delivery of my furniture? To be told that delivery takes place from from 1-4pm4:I placed the second call to inquire about my furniture; but this time to be told that I was told by Female sale lady that refused to give me her name when asked, that "my delivery was pushed back due to you not answering the phone when I called you at 8:am ." I told her that no time no one has called me that I'm currently applauded of her current statement due that I had called earlier several times inquiring about the delivery of my furnitureShe started to become unprofessional and hostile so I d

For the 4th time I am trying to contact someone with this shady place!!!! On February 23, I purchased in full a whole house package and I have still heard nothing on my missing pieces!!! I completely understand it takes up to days to receive items but not one person can explain to me why I was told that all of the pieces I put a down payment on were in Stock and would be held for me until I came back to pay in fullWhen I came back just a few days later to pick up my items your Decatur was awful!!!! You have a Dalton who claims to be a manager there that does nothing but bark orders and down grade the other employees while they assist the paying customers not to mention doing burnouts in the parking lot with what I assume is his personal vehicleIs that endangering the lives and health of the customers or employees who maybe in that parking lot???? Not to mention he tells the customers how he sleeps on the furniture at night?!? It took over an hour for the employee that is

I was delivered defective products March 31, evening The movers delivered a loveseat and couch, the delivery company guy walked around with me to check for defects and we both saw defects on both of the items delivered The door opening was large enough for the product to come threw I was told to call the store in the morning I call the company this Saturday morning and asked to speak to a store manager I was never rude but the store manager was very unprofessional Her name is Tolisa, she hung up on me as if I did something to her I continued to keep my composure due to the fact I wanted to have this issue resolve with no problems I was told to send pictures to store97.americanfreight.us I am at work and couldn't send it immediately I sent it to her withinmins of getting of the phone with her I called back to make sure she receive it and she was so rude, she stated to me "It took you that long to send it to me" If anyone should be rude it should me Her

I bought a couch and a loveseat from this company on August 16, I paid $for the deliveryFurniture was delivered on the 17th by a third party company called Small loadI opened the door and let them in and they brought the couch in firstI looked out the window and noticed the loveseat was sitting on it's side in the streetThe furniture was covered in plasticI never sat on it, because I noticed it had a horrible smellI contacted the manager about the smell to ask if there was something I could spray on it because of the awful smellShe said I could, but I was still too nervous to because I didn't want anything to happen to the fabric or make it worseI kept it a whole week and it didn't smell any betterI was walking around the loveseat and noticed the arm was brokenIt seems the wood underneath the arm is brokenI contacted them about the broken loveseat and she said she would need a picture of it, so my daughter and grandson helped me with thatThey emailed it

I purchased several rooms of furniture at the end of April for our new apartment for our wedding in June So, during May and June the furniture was not usedIn September, I noticed a tear along the seam of the cushion near the leather trim I immediately contacted the warranty company They indicated that the warranty did not cover seams, as it was a manufacturer issue So, I then called American Freight, and they also agreed that it was a manufacturers issue and they would take care of it They gave me an email to send pics......email is *** It took several tries and a few weeks before the email was accepted That was at the end of Octor beginning of Nov I have not heard anything and have no way of communicating with them