American Freight Furniture and Mattress

I purchased worth of furniture and paid cash at the Brooklyn Ohio store My salesman was Ozzie Not one time did Ozzie tell me there is a so called set up fee When the guys delivered my furniture, they said they were only delivering the furniture not putting it together The told me there was a 30.00/hr charge to do that I told them I was never told about the set up charge The delivery guy advised me to call the manager Tim at the store I called Tim and he promptly gave me to Ozzie I argued back and forth with Ozzie over the fact that I was not told of the fee to set up the furniture He basically was calling me a liar! He then said to put the delivery guy on the phone He told them to go ahead with the set up but the problem was they didn't have the time to set up my furniture I made arrangements to have him stop back to put my furniture together That was going to be a few days because I work during the week In the days after, I tried to put my furniture

I've been waiting on this issue to be resolved for about four monthsI received the wrong merchandise and defective merchandise I've been lied to and disrespectedAll I want is a refund so I can part ways and forget about this horrible experience

I bought a couch and a loveseat from this company on August 16, I paid $for the deliveryFurniture was delivered on the 17th by a third party company called Small loadI opened the door and let them in and they brought the couch in firstI looked out the window and noticed the loveseat was sitting on it's side in the streetThe furniture was covered in plasticI never sat on it, because I noticed it had a horrible smellI contacted the manager about the smell to ask if there was something I could spray on it because of the awful smellShe said I could, but I was still too nervous to because I didn't want anything to happen to the fabric or make it worseI kept it a whole week and it didn't smell any betterI was walking around the loveseat and noticed the arm was brokenIt seems the wood underneath the arm is brokenI contacted them about the broken loveseat and she said she would need a picture of it, so my daughter and grandson helped me with thatThey emailed it

Multiple issues:
Purchased furniture on 5/30/for $Received a phone call on 6/1/that my furniture was broken upon moving it from the shelves to the truckThey offered me $dollar discount on floor model that was in terrible condition, followed by $off when I said that was unacceptably lowI requested my money back, at which time they said that they could not refund me unless I physically presented to re-swipe my debit cardGiven my work schedule and fact that I have to drive an hour there and an hour back, I said this was unacceptable as wellThey deferred me to corporate - I called, went through people to get to an answering machineLeft message and they have still never called me back - this is two weeks later now
On 6/5/16, I physically presented to re-swipe my debit card and receive my refundThey said to expect this in my bank account within 2-business daysToday is 6/12/and it is still not reflected in my accountI called the busines

In I began paying for a couch at American FreightAfter or payments I had the couch paid off and scheduled a deliveryThe delivery guy was nice, however the couch he brought was not the couch that I had ordered and in addition it was in horrible condition with the edges being scraped up The couch they brought looked similar to the couch I purchased but did not have any of the electronic features which was the deciding factor in the couch I had picked out and paid for I was also supposed to receive boxes of leather protectant for the couch, which I did not receiveDespite the damaged/wrong couch being delivered, I still had to pay a delivering fee for the incorrect/damaged product that was delivered to my houseOver the course of months I called numerous times without receiving a single call backI emailed a complaint to corporate and finally they sent out a couch with an electronic console piece in February The couch still had damage to the back of it, and w

I bought a sectional and paid $for deliveryI recieved a broken couch, called their corporate office and sent pictures of the broken boards and holes in the couchI was then told to call the general manager and did so not recieving a call back, instead the store called me, asked to receive pictures again and told me they'd order me a new couchI was told that my new one is in a few days ago and that I would have to pay for re-delivery (not fair considering that I already did once and recieved broken merchandise), so I said I'd pick it upI called today to pick it up and get told that it is not thereand that I'd have to return the old one anyway before I could receive the new oneI cannot do this because it's simply too largeSo then they tell me I'd have to pay for re-delivery and take awaynoIt's not my fault they delivered me a broken couchOne day I'm told my new one is there and now I'm told it's not then minutes later it's therethis is getting ridiculousI s

american freight furniture and mattress is running an ad that is very deceptivethe mattress ad says for a full mattress.I drove miles to purchase and the price almost doubledthey stated you have to click on the ad again and it says in very small writing sold in sets only.so the mattress separate is so I guess the box spring is only worth if they are each putting a set at this is a very deceiving way to get you come inI guess some people go ahead and buy it out of shear conveniencethis a shady way to run a businessthe manager refused to do anything about it and acted like he didnt care either waythen he walked out behind us out front and lit a cigerette and just kinda starred at us terrible customer service .rude managerssee ya at the going out of business sale

I bought a leather sectional from them almost years ago now, and the leather has been peeling off for months I paid an extra $for a protection plan for years and they will not honor it Now I'm left with a sectional that looks terrible, and they won't do anything to replace it even though it's under warranty

On April 1, I visited the Norfolk, VA store to purchase a twin size mattress and box spring for my teenage daughter The set I chose was not in stock, but I was told it would be in within - weeks I made payment in full and was told I would be contacted On April 15, a employee from the store called to inform me that my mattress/box spring set had arrived and I could come in at anytime to pick it up I told him to expect me either that afternoon or the next day I live a hour round trip drive away from the store, plus a $toll and gas The next day my daughter and I discarded of her old mattress/box spring set and traveled to the store to piher new set Once I arrived at the store I was informed that the new set I had paid in full for and was informed the day before had arrived, was in fact NOT THERE at all I spoke to manager concerning the problem, explaining that my daughter now had no bed to sleep on because of his store's mix-up I could not let my c

On 8/24/I went into American Freight and paid off my layaway in fullTotal being $We purchased a reclining love seatAmerican Freight told us that when it was paid in full the couch would be ordered and delivered to their store in 2-weeksOn 09/19/we called to see if the couch has been delivered to the store, they said no and that they would go pick one up from the other store and will have it available for us on Saturday 09/24/We called on Friday 09/23/and asked if our couch would be ready to pick up on Saturday 09/24/and American Freight stated the couch was there and anytime Saturday would be fine for pick upI called on Saturday morning to let them know that we were on our way( our friend took off work to come help us) and they stated that they did not have our couch and they did go to other stores but could not find one(which makes no sense, because why wouldn't you just call the other stores)Also called us a liar about speaking with someone the day before to confirm I asked when will my couch be in, and they proceeded to tell me it could be 2-more weeks but really have no idea when we could expect our couch to be in the storeWell as you could imagine I was very upset (and I am pregnant with no couch at all because I got rid of my old couch...expecting my new couch)I than asked for a refund, if they could not give me a delivery date ( which they could not) and they proceeded to claim that I could have the floor model that everyone has been sitting on for months at no discounted rate and it voided any warranty I could get to protect itWell of course I said no and they told me that they would not refund my money until 10/03/I explained it was American Freight that did not preform not me, I paid in full a month agoThey said to badWell I cooled off and called back, spoke to the managerI explained that this was not our fault and needed our money to buy another couchAfter a 1/hour he told us to bring in our bank card we used and he would credit our money backSo I didNow I went to my bank and they said it would be in our account within 24-hoursIt was notI called the corporate # of American Freight and told them the whole story and they said, well it could take up to days to refund it to your account...our processing center is very slowThe customer service was terrible throughout this experienceThe manager at the Boardman OH store was rude on the phone and to my faceThey smirked at me and were just flat out rudeI would advise anyone to use another accredited store like Ashley Furniture right down the street

This customer is being replaced and will be redelivered

This is what they show on the website for the mattress I paid for But the bottom pic is what I got, to me that is advertising and I really do not think I should pay for thinks that are not what they are showing Picture is what I wanted and was expecting to get because that is what is up on the website Picture is what was delivered to me house and I was completely baffled I do not want to deal with this company at all I want my money back and I want to be able to go somewhere else to do my business American Freight is completely unprofessional and some of the employees are really rude I'm done with the company as a whole!!!!!

I called the Carnegie office and explained to them that the furniture I purchased was sagging on the end of the couch and a little bit of the same on the love seat, The person on the phone said no problem just send us a picture of the problem and since you purchased the warranty that you will receive new furniture I did what he asked and e-mailed a few picturesI waited about three weeks and called the store again because I did not hear anythingThey said please send them again that the manager di not see themI waited for a few more weeks and still no phone callSo I called again and the person on the phone said come to the store on Saturday and pick out what furniture you want because what I purchased was no longer available, so on Saturday Me and my husband want down and picked out what we wanted , then the manger said we had to call the warranty company first, but don't worry you have the warranty it will not be a problem we have to go through them firstThey said call toda

Thank you for your help we received the exchange for the dresser and chest as of 7-21-15. Thanks again for making this possible

AF is going to replace this item/sofa for this customer and do a claim with the manufacturerPlease tell customer this piece has been discontinued but tell him the original one he wanted in the first place is now availablePlease have him go down to the store to reselect to this piece or
reselect to another sofa of the same monies!

I purchased furniture from them on the around or on February I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March I called back on March and was told they did not see a date for the truck to come in on March and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the deliver

A warranty claim was filed for this customer and it was denied for being out of the one year warranty that she had on this set

I am rejecting this response because: I have multiple pictures of the damage done to door and a witness who saw Leonard (sub contractor and his employee)do the damage and another witness who was present the same day and knows the before and after appearance of the front door! This is a new house for me of which I have only made one payment on! And the American Freight store has in no way helped with getting my door fixed, as they will not give insurance info for me to file a claim against Leonard and his company! I did go back yesterday and attempt to receive a refund because I was afraid if they sent Leonard back it’s mean more damage to my home! The above pictures posted are not all of them I have more if they need to see them!
Regards,
*** ***

Spoke with customer and told her she can come in and get any recliner in the store at no additional costShe is very happy now

I Susan was the one that helped youYou received this help because I Susan investigated you complaint and because of me you were delivered
You bullied our employees and you tried to bully myself
AMERICAN FREIGHT WILL NOT DEAL WITH THIS VENGENCE NOR WITH ANY TYPE OF BULLYING!