American Freight Furniture and Mattress

Purchased furniture set on credit applied for and was to be delivered due to delivery fee & extra fee for same day delivery Furniture was delivered and day after noticed product was defective (torn open & nicked spots)/poor quality I called the store back and let them know and from here the nightmare began The customer service after the purchase (and I even purchased the protection) has been little to none Jason from Hendersonville store has been nice and seemed genuine to want to solve the problem but he went on vacation and no one else since has tried to help me I have missed work a few times based on empty promises/lies that I would get a replacement Then when I finally get the replacement the quality is the same...defective (torn open & nicked spots)/poor quality I had them just take both old & new back since both were defective and not acceptable

I purchased several rooms of furniture at the end of April for our new apartment for our wedding in June So, during May and June the furniture was not usedIn September, I noticed a tear along the seam of the cushion near the leather trim I immediately contacted the warranty company They indicated that the warranty did not cover seams, as it was a manufacturer issue So, I then called American Freight, and they also agreed that it was a manufacturers issue and they would take care of it They gave me an email to send pics......email is *** It took several tries and a few weeks before the email was accepted That was at the end of Octor beginning of Nov I have not heard anything and have no way of communicating with them

I do have my paper and nothing on it says non refundablePlus on American Freight websites states I have a 1year factory warranty as wellContradicting to what Ms.Susan lied about in her email to me So with these facts I have a justified case in this matter against American FreightTo resolve this matter I just want my back and I will go elsewhere to get my sectional cleanSince American Freight don't want to honor their warranty they have sold to me

….I called her….explained cushion covers have come in, she can pick them up after pm tomorrow 10/8/15. Regional Manager will be there to make sure she gets them!!

refunded today at the store 6/1/on her card

I purchased a couch in the storeI paid $in cashThe delivery personnel could not get the couch into the houseI called the next morning to ask for a refundThey told me they would send their more "experienced" delivery guys the next dayI decided I no longer wanted the couch, with the stipulation that they may have to take the back off of it
I was expecting to receive cash back upon arriving to the store but was told 10-daysI called on Monday 4/4/and was told by the manager that the check should be to them by Thursday and he'd call when it arrivedIt is Thursday and the days are overI have waited patiently
I have not been able to purchase a couch elsewhere because they keep stating they do not know where in the process the check is but it's been refundedA customer should never be told this when it comes to receiving their money back for an item they don't have

Iam very unhappy with this furniture I have boughtI have been talking to Gavin at the Antioch store and he's been great, but I'm now going on my 3rd set of furniture with this companyI want a refund of what I paidI spent $2,and my bed was only $I want a full refundThe last delivery didn't come until 10pm on Sunday and within a week this set is already falling apartI'm so very over this company and I'm tired of having problems with this furniture and I will never buy anything again from hereI don't want anymore people in my house delivery late at night nor do I want another set just to have problems.I'm trying to be understanding but this has become a joke and I'm so done with this whole situationI want my refund in full which would be$Not to mention the problems I have experienced with the employees who work at the Goodletsville storeMy experience has just been aweful

I purchased a king size mattress and cover from this location a few years ago In Jan we lost our home to a fire We returned to this location to purchase a full size bed and a dresser We purchased the smaller bed due to the space in our rental home At that time we mentioned the fire and Dwayne the salesman told us that since we had purchased the mattress cover with our king size mattresses we would be able to have those replaced by the manufacturer In August we returned to the store to purchase a king size bedroom set Again Dwayne assured us that the mattresses were replaceable due to the cover and he even stated that if the warranty didn't cover them per the manager the store would take care of the refund Dwayne asked for pictures to prove that we lost our home to a fire which I was able to show him pictures on my cell phone of the actual bed that was lost in the fire He advised at that time while we were still in the store he had emailed the appropriate p

Bought a couch, dining table and mattress from American Freight as a bulk purchaseWhen they delivered, I noticed that damages in the couch and parts were missing for the table I mentioned the same in the delivery receipt for the couch and declined the purchaseNext day I called to the store manager and informed the sameHe promised that he will replace my table and couch and asked me to wait to get the items from his supplierHe mentioned the same in the receipt for replacement and emailed it to meWaited for two weeks but didnt get any reply from himThen I called and went to store for couple of times, but he was telling the sameSo far I didnt get any action item on thisCould you help me on this to resolve my issue? Regards, 

I purchased a bedroom set last summerI paid in full at the time of purchaseI still haven't received my headboard and footboardWhen I go in in person they say they will makes some calls then ignore me when I call them they don't answer it's been about monthsI'm a patient guy but this is ridiculousI also payed for delivery and tge delivery guys destroyed my wallHand rail was almost completely ripped outIt has since been fixed but I took photos.Lafayette Indiana store

We purchased a bedroom set, coffee tables, a futon and a living room set about August 25, due to flooding in the Baton Rouge area When the furniture was delivered, first of all, no one told us they do not set up the furniture, the furniture has to be set up by the customer which is unheard of and horrible We paid over $3,in cash for this furniture!!! The delivery people came to the house and just dropped off the furniture without making sure everything was ok The delivery drivers were not gone minutes and the rails for our queen size bed were damaged straight out of the box I called American Freight to tell someone our rails were damaged and the young lady on the phone told me that we would have to come to the store with the rails and get them exchanged The rails are large and won't fit in my car Then, with an attitude, she says she will have the manager call me back regarding the rails One week later, I call American Freight again regarding the rails and t

I put a layaway in on 7/17/15.After the intial $deposit The total was $The original delivery date was set for 10/11/I called and cancelled the delivery on the morning of 10/11/,but I went into the store and I made a payment of $1,My new Balance was $1,
On Thursday 5/19/I called to find out my balance and set up a new delivery dateI was told my items had been delivered on 12/16/Furious, I asked where the items had been delivered.  The associate then says ,"Oh ,I see you took the money off the bedroom, living room and dinette and put it on mattresses and you picked them up 12/16/I said sir, you've obviously given my things to the wrong person, how did you allow someone to make account changes AND "pick it up" without them showing proper identification? He nonchalantly told me to come in the next day and the Store manager Damon B*** would be able to show me the tape,and the signature abd resolve the issueI asked for the regional

I filed a claim on furniture purchased from this locationThe employees at the store were unprofessional, especially the lady workingThere was a gentleman that wasn’t usually at this location that remained courteous throughout the entire experienceThey made it impossible to get another couch except the one I originally purchased, which broke within monthsI was told I had a $creditI was also told I had a credit of $for a warranty I paid for (I didn’t even realize I had)When I wanted to purchase a more expensive couch and pay the difference they told me I could but I HAD to also pay for another $warranty! I told them I didn’t want it, I wasn’t paying an additional $all togetherThey also had an ottoman in the set and the store made signs that said “included” in the piece sectionalWhen I asked about it they said it was an additional cost? I said then why does it say “included”? She quickly removed the signI asked for my money and the said noI could u

attrociousI have been trying to deal with this compaby for over weeksWe bought "new" furniture that was delivered torn, full of staples that werr protruding from the arms, a torn underside the loveseat and had glue on themI posted photos to facebook, someone asked for my contact infoI sent it h waited almost a weekI got a phone call from Gordon B***I returned it & waited almost a weekStill no return callIt wasnt until I threatened this review that I got the email I asked forA one sentence review staring "what may I help you with"I responded and here we are days later, with no responseThey run their company horribly, dont stabd behind their product & dont care abouf the customers

On December 13th of I had called to ask for a refund on my bed set that was falling apart I did everything they asked sent pictures took down my one star on fb about the bed my refund so I was told was approved and it would take - weeks to get here and when it does I was to bring the bed set back and swap for the checkWell after weeks and not receiving a phone call about the refund check it called and kept getting a run around from the employee's about it not being there yet so I asked for a Manger and come to find out my refund check was not put through to be approved so they have lied to me for about weeks So when I called on January 2nd I was told that this time it was put through and it was going to be rushed for my inconvenience So I waited about a week and call and the Manger would not get on the phone with me or call me back I was told that it was not there yet and that they would call when they get it I'm getting very up set that it's been another weeks t

I purchased two couches among other furniture from American Freight back in April by June the stitching had come out of the couch and exposed the stuffing of the cushions I called immediately and was told this was definitely a manufacturer defect and they would put in for the replacement of my couch Since that time I have called and spoke to multiple people including the assitant manager Diana, manager Melvin and regional manager Grace who have all told me "I'll send another email but can't promise anything" The regional manager told me that she would try to call during the day tomorrow for an update but wasn't going to say she would call me back as she is a very busy person and doesn't want to be added to the list of people that told me they would call me back and then didn't I still have no replacement couch that has exposed stuffing with toddlers in my home and no hope of any type of replacement

purchased a different set but that was damaged in shipment to their store so they upgraded and delivered current setDelivery was May 1st, Shortly after purchase the padding on the sofa cushions became flattened and you could feel the framework of sofa when sittingThen, about January 13th one of the support boards broke1st call to store was made and they advised us to mail photos of all issues to an email addressThe store associate was asked to repeat it several times, each time becoming more difficult to understandFinally, a second call was made on or about Jan 27th where we obtained the correct email addressWe sent the requested informationA week later we contacted store for confirmation of receiptThey "couldn't find" our request so we emailed it againToday, February 28th, we have called twiceThe second call it was reported management was backlogged due to the number of complaints they are calling with
Damage to board looks to be poor quality raw materials

We purchased a loveseat and couch from this location We also bought the upgraded warranty which protected both pieces 100% for years About months ago our loveseat just fell through and its beginning to happen tho the couch as well We contacted both american freight and the warranty company only for them to tell us that would look into it and call us back Almost months later they are no closer to resolving this matter than they were when we first called The gentleman speaking on the phone said "I just purchased this business months ago so I dont know," and hung up on me We have contacted this facility times now and we have our phone records to verify this

I purchased a twin size trundell bed with delivery set for June 2ndThe delivery ended up getting "over looked" and the salesman I had purchased from delivered it at 9pm that night; only then informing me that the extra delivery charge I paid did not include assembly
On June 3rd I attempted to assemble the bed myself, only to find that what had been delivered at 9pm the prior night was two different styles of beds, in two different colorsOn the 4th of June, I was able to have the correct parts brought to me, only then to be informed that I would be charged an additional $assembly fee, which I paid so that my son would not go a 3rd consecutive night without a bed to sleep on in our new home
Upon inspection of the newly assembled bed I noticed that the right hand drawer in the pull out trundle section was not level and did not function properlyAlso, there was a inch by 3/inch gouge in the wood face above the drawerThis inspection was conducted in the presence of

My husband and I purchased a sectional February 8th, 2016, exactly a year ago todayThis is the worst piece of furniture I have ever ownedThe back frame is busting through the fabric, the cushions are so compressed and flat that it can't even be sat onThe whole time we have had this, the cushions haven't lined upAs we were told by the store, there is no warranty and this is final saleWe paid over $for this set and its junk