American Freight Furniture and Mattress

Purchased a sofa from their Carnegie, PA store 12/17/Used the financing they offer through American First FinanceWarning.....do not fall for this scam!!! None of the terms were gone over with meI never even got paperwork regarding the finance coWas told the first days were interest freeJust checked my balance and it has only gone down $Checked my emails and did find the paperwork from the finance co in my spam folderThe finance rep forged my signature on the paperwork!! If your company is going to offer financing the terms should be reviewed with the customer before purchase! I want the company to come get their sofa and I will be stopping payment with my bankAt this point, I don't care if my credit takes a hitSCAM!!

I purchased a couch from them a year ago at their store in Lafayette, IndianaI paid for the couch in full with cashAfter only having the couch for a month, it started to make a noise when you sat on itApproximately months later when someone sat on it, the couch completely collapsedI went to the store and was told to submit a claim, along with picturesI submitted the claim back in February of I was told I would hear something within daysAfter not hearing from anyone, I finally contacted the store managerAll he will tell me is that they are "working on it." Here it is almost months later and I still have a broken couch that is unsafe and that no one can sit onI have sent multiple emails to the store manager and now I am getting no response at allI have no idea where to go from here.I have even asked the store manager if there is someone else that I could contact and I have yet to receive a response

I went online to look for prices of a queen size mattress and I came across American Freight's websiteon their website it listed a queen size mattress for $a piecewhen I went into the store in Maumee, oh the sales person there told me that if I just wanted the mattress I had to pay morethis is advertising because I did not get the mattress for $plus tax I paid $plus $tax for a total of $this was more than I wanted to pay for a mattressi was hoping to get it for what the website said the price was

I bought a leather sectional from them almost years ago now, and the leather has been peeling off for months I paid an extra $for a protection plan for years and they will not honor it Now I'm left with a sectional that looks terrible, and they won't do anything to replace it even though it's under warranty

Please stay away from this companyMy experience was horrible from start to finishThe sales personnel lied about their pricesI was given incorrect information about what was in stockI was given bad information and the run around when I tried to return an itemI was lied to about the return policy and finally their tried to keep my moneyVery dishonest company and employeesPlease stay away from these people!!!

Iam very unhappy with this furniture I have boughtI have been talking to Gavin at the Antioch store and he's been great, but I'm now going on my 3rd set of furniture with this companyI want a refund of what I paidI spent $2,and my bed was only $I want a full refundThe last delivery didn't come until 10pm on Sunday and within a week this set is already falling apartI'm so very over this company and I'm tired of having problems with this furniture and I will never buy anything again from hereI don't want anymore people in my house delivery late at night nor do I want another set just to have problems.I'm trying to be understanding but this has become a joke and I'm so done with this whole situationI want my refund in full which would be$Not to mention the problems I have experienced with the employees who work at the Goodletsville storeMy experience has just been aweful

I purchased a mattress - and the mattress that I received was not the sameThey did a bait and switchI called, complained, and requested a returnI got to the store, and the store clerk only offered me an “exchange.” I explained that I did not want to exchange because I was deceived and lied to by them - yet they insisted that I exchange the mattress or I lose my money A store associate showed me mattresses, and he said there was a similar priced mattress on sale (more than I paid) for the floor model I agree on this mattres, and take it home, and find ou it is FILTHY I just paid for A FILTHY bedI feel so tricked and deceivedI just wanted my money backI did not want to deal anymore with this shady businessI have a mother who is immune suppressedI cannot deal with thisI am going to sue them for fraud if they do not refund meThey CAN refund me because they’re so sketchy in there, they constantly lower pricesI feel like this place is illegal busi

attrociousI have been trying to deal with this compaby for over weeksWe bought "new" furniture that was delivered torn, full of staples that werr protruding from the arms, a torn underside the loveseat and had glue on themI posted photos to facebook, someone asked for my contact infoI sent it h waited almost a weekI got a phone call from Gordon B***I returned it & waited almost a weekStill no return callIt wasnt until I threatened this review that I got the email I asked forA one sentence review staring "what may I help you with"I responded and here we are days later, with no responseThey run their company horribly, dont stabd behind their product & dont care abouf the customers

I purchased a king size mattress and cover from this location a few years ago In Jan we lost our home to a fire We returned to this location to purchase a full size bed and a dresser We purchased the smaller bed due to the space in our rental home At that time we mentioned the fire and Dwayne the salesman told us that since we had purchased the mattress cover with our king size mattresses we would be able to have those replaced by the manufacturer In August we returned to the store to purchase a king size bedroom set Again Dwayne assured us that the mattresses were replaceable due to the cover and he even stated that if the warranty didn't cover them per the manager the store would take care of the refund Dwayne asked for pictures to prove that we lost our home to a fire which I was able to show him pictures on my cell phone of the actual bed that was lost in the fire He advised at that time while we were still in the store he had emailed the appropriate p

Customer is being refunded

American Freight did not tell me that they didn't set furniture up on deliveryCompany that delivered which American Freight contracts, dropped dissasembled furniture into apartment and leftThey state that is in their contract that they don't do set upThis is not stated in contractGave me a queen size head board for full size bedA mirror that has to be welded to wall

I filed a claim on furniture purchased from this locationThe employees at the store were unprofessional, especially the lady workingThere was a gentleman that wasn’t usually at this location that remained courteous throughout the entire experienceThey made it impossible to get another couch except the one I originally purchased, which broke within monthsI was told I had a $creditI was also told I had a credit of $for a warranty I paid for (I didn’t even realize I had)When I wanted to purchase a more expensive couch and pay the difference they told me I could but I HAD to also pay for another $warranty! I told them I didn’t want it, I wasn’t paying an additional $all togetherThey also had an ottoman in the set and the store made signs that said “included” in the piece sectionalWhen I asked about it they said it was an additional cost? I said then why does it say “included”? She quickly removed the signI asked for my money and the said noI could u

Problem number -On April 21, I made a $down payment on a sectional sofa at the Antioch, TN office of American Freight I returned to the store on June 02, to pay the remaining balance of $and to let them know I was moving out of town and needed to pick my merchandise up on SatJune 04, I was informed that my sofa was no longer in the store because I wasn't making weekly payments I was not informed by the salesman that I needed to make weekly payments I made $down payment and if I had known making weekly payments would not have been an issue This was a major issue because I had rented a U-Haul for hours and people to help move The manager on duty on Sat June 02, called the Clarksville store and arranged for me to pick up the same kind of sofa at that location
Problem number 2- When I picked the sofa up and brought it home there was a severe damage to the arm of the sofa The Clarksville store agreed to order me another sofa in

On Feb 18, my husband and I went to the local American Freight in Ocala, Fl to purchase furniture..we picked out living room set and dining room table, our purchase was delivered that evening, after delivery we realized out couch was correct but the loveseat did not match the couch, my husband then went to the store on Friday Feb 20, and was there at 10am when they opened..they told my husband they would put our loveseast on the first truck out, come 2pm that day no delivery, that's when I called I was then told my loveseat was on a truck for delivery, at which time I asked to speak to a manager, ended up speaking to Assistant Manager Steve, who had told me they were still looking for my loveseat and he'd get back with meBeing upset I contact a regional manager Mike who was going to check into this for me, I waited no call back for a while so I contacted Mike back at which time I'm told they don't have the loveseat, so Mike tells me I could come to the store and pick out an

I personally had an indecent with the store managerHis phone etiquette was VERY rudeI called to inquire about my delivery since I was told someone would call me with a time windowI know the store closed at 5pm and it was 2:30pm with still no callWhen speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before)I told him how this was incorrect and he proceeded to say how he would correct itTwo more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain timeSo now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang upSo then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up againMy boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs upMy boyfriend calls two more times for the phone to be picked up and hung up once more and then no answerAt this point it's 4:45pm and I have no idea what's going on with my purchaseI hop in my car and head to the storeOnce I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says meI then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the otherI said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund"In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on himCal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there)In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you wanta refund"Never in my life have I had such HORRIBLE HORRIBLE customer serviceThis man who calls himself a manager and no regard for human to human respect and defiantly doesn't deserve the position he is inI should have know better because after reading the reviews for this store I should have stayed awayI felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scaredThis is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight

My husband and I purchased a sectional February 8th, 2016, exactly a year ago todayThis is the worst piece of furniture I have ever ownedThe back frame is busting through the fabric, the cushions are so compressed and flat that it can't even be sat onThe whole time we have had this, the cushions haven't lined upAs we were told by the store, there is no warranty and this is final saleWe paid over $for this set and its junk

We purchased a bedroom set, coffee tables, a futon and a living room set about August 25, due to flooding in the Baton Rouge area When the furniture was delivered, first of all, no one told us they do not set up the furniture, the furniture has to be set up by the customer which is unheard of and horrible We paid over $3,in cash for this furniture!!! The delivery people came to the house and just dropped off the furniture without making sure everything was ok The delivery drivers were not gone minutes and the rails for our queen size bed were damaged straight out of the box I called American Freight to tell someone our rails were damaged and the young lady on the phone told me that we would have to come to the store with the rails and get them exchanged The rails are large and won't fit in my car Then, with an attitude, she says she will have the manager call me back regarding the rails One week later, I call American Freight again regarding the rails and t

We purchased a loveseat and couch from this location We also bought the upgraded warranty which protected both pieces 100% for years About months ago our loveseat just fell through and its beginning to happen tho the couch as well We contacted both american freight and the warranty company only for them to tell us that would look into it and call us back Almost months later they are no closer to resolving this matter than they were when we first called The gentleman speaking on the phone said "I just purchased this business months ago so I dont know," and hung up on me We have contacted this facility times now and we have our phone records to verify this

In I began paying for a couch at American FreightAfter or payments I had the couch paid off and scheduled a deliveryThe delivery guy was nice, however the couch he brought was not the couch that I had ordered and in addition it was in horrible condition with the edges being scraped up The couch they brought looked similar to the couch I purchased but did not have any of the electronic features which was the deciding factor in the couch I had picked out and paid for I was also supposed to receive boxes of leather protectant for the couch, which I did not receiveDespite the damaged/wrong couch being delivered, I still had to pay a delivering fee for the incorrect/damaged product that was delivered to my houseOver the course of months I called numerous times without receiving a single call backI emailed a complaint to corporate and finally they sent out a couch with an electronic console piece in February The couch still had damage to the back of it, and w

This customer was delivered by us for free on 9/1/