American Freight Furniture and Mattress

On December 28th, we purchased a king size mattress set, a couch, and a loveseat from American Freight in Carnegie, PAUpon delivery of the order on December 28th, 2017, we noticed two large holes in the king size mattressMrs*** immediately called the store and spoke to Chris, the person who sold us the mattress, and informed him of the issueHe told us that they didn't have one in stock but would order one and it would be delivered within the next monthMrs*** called once a week for three weeks asking Chris as to the whereabouts of the mattressEach time she was told that the mattress had not yet been delivered to them and that they would call when it was delivered
A month later, on January 29th, Mrs*** called again and spoke to ChrisHe told her that due to "a little bit of turnover" the mattress that had come in for us was no longer availableWe were told that they would contact the other store and see if they had one and would call us back s

My year old parents went to American Freight on 7-26-and bought a sofa and love seat, cash and were told it would be delivered in one week.The sofa was delivered two weeks laterIt has now been over two months since my flks made their purchase and have yet to see the love seat they spent $not including tax and delivery!!! My parents have called the business multiple times and are told"it will be here next week" My older sister has called and told the same thingMy folks went to the store and there was a display model of the love seat...they asked if they could just take that one and was told no it would be another week for the one they orderedMy folks are being ripped of! I have called twice today 9-28-to talk to the manager of the storeThe first call I was told the manager was unloading the truck...I asked if there was anything on the truck for *** ***,I was put on holsWhen the employee who didn't give his name came back he told me no nothing for ***.I tol

American Freight did not tell me that they didn't set furniture up on deliveryCompany that delivered which American Freight contracts, dropped dissasembled furniture into apartment and leftThey state that is in their contract that they don't do set upThis is not stated in contractGave me a queen size head board for full size bedA mirror that has to be welded to wall

If you go to their website and type into the search engine queen size mattress scroll down to the ones that say at this time they were $ POSTURE PLUS QUEEN MATTRESS there's a picture there that looks like a regular real mattress but when I went into the store to find this fabulous mattress and box springs for $each piece I find a mattress that looks like it belongs on a cot not in my bedroom It's faults advertisement plan and simpleOf course if they put a picture of the real cot mattress on their website no one would come in and buy anything Thank you for your timeI appreciate itI really can't see with things like this how they could have an A+ from the Revdex.com

I would steer clear of this businessI purchased a sectional from this store, I was happy with it until I realized the seams were coming apart and a spring broke loose in a cushionThe manager was great and immediately walked me through the steps to getting a new oneThey assured me that the warranty was untouched, I asked if I should purchase another warranty so we were covered, they told me this was a manufacturer defect so I was fine and the warranty was still in placeUnfortunately, the same thing happened to the replacementI sent pictures and said if we use the warranty that would be fine but now they tell me the warranty is no longer good and I am stuck with a busted sectional unless I would like to purchase anotherI do not have the money to just buy another sectional, I spent about on this and the ottoman just to have a piece of junk falling apartDo yourself a favor and go to another store, save yourself the headache

I made a purchase from this company for $Of which it was paid in full on May04,The delivery was handled by business associates from that companyUnfortunately the delivery was missing dining room chairs which was not delivered and also the bedroom dresser which was brought to my household was damaged on left front edge of dresserIt was promised to be delivered weeks ago now going to weeksI spoke to Edwin P*** who initially informed me last week the items was inAnd when delivery guy Geraldo came to drop off also a missing night stand ; he stated the warehouse did not give him the other items to deliverToday is May , and they are still playing footsies with no definite answersI feel this company is not fulfilling its commitment to product they saleI would like them to either give me the products I purchased or give me refund for items not replaced and deliveredThe excuse they give me they are waiting for warehouse delivery

We purchased a bedroom set, coffee tables, a futon and a living room set about August 25, due to flooding in the Baton Rouge area When the furniture was delivered, first of all, no one told us they do not set up the furniture, the furniture has to be set up by the customer which is unheard of and horrible We paid over $3,in cash for this furniture!!! The delivery people came to the house and just dropped off the furniture without making sure everything was ok The delivery drivers were not gone minutes and the rails for our queen size bed were damaged straight out of the box I called American Freight to tell someone our rails were damaged and the young lady on the phone told me that we would have to come to the store with the rails and get them exchanged The rails are large and won't fit in my car Then, with an attitude, she says she will have the manager call me back regarding the rails One week later, I call American Freight again regarding the rails and t

On 1/25/we placed a couch set in layaway being put under the impression that the set would be ready for pick up once we came and paid in fullWe paid in full on 1/25/and were informed that they only had the love seat available and were very sorry they would have it in store the following Tuesday 2/11/because the worker would personally go pick it up from a store close in locationWe only had a truck for the current day and they offered to deliver it to us for freeWhen we paid with a check we were told it would take days for the check to clear and they would deliver it 2-16-That was totally understandable and we agreed2-16-16, my husband called and spoke with the store and was told that yes they were on schedule to deliver on that date, they would call when they were close byAround o'clock my husband called again and was told that they were just headed to Goodletsville to retrieve the couch (we were put under the impression they already had) and if time all

As soon as I bought sectional not even weeks later began to fall apart I explained to manager said send pictures and explain damage and he said would process refund with corporate now they arent trying to refund me for this some dollar sectional that is completely junk and falling apartI have no money to be able to even purchase something else for me and my familyThey have just been giving me the run around and I have been waiting I bought this sectional on 2/29/and received it in march.And now sit on floor because of how low quality ut is and falking apart at seams

I purchased a couch and picked it up on 4/06/It was all wrapped in plasticThere were supposed to be legs for the couch and only four were includedI have called three times and each time they said they were going to mail the four legs that were missing and it is now 4/30/and I have not received themI drove minutes to pick up the couch and they forgot to put the four included legs in the enclosed packageI advised each time that I am not driving minutes there and minutes back to resolve an issue that they causedEach time they said that it would not be a problem and that they would mail it

attrociousI have been trying to deal with this compaby for over weeksWe bought "new" furniture that was delivered torn, full of staples that werr protruding from the arms, a torn underside the loveseat and had glue on themI posted photos to facebook, someone asked for my contact infoI sent it h waited almost a weekI got a phone call from Gordon B***I returned it & waited almost a weekStill no return callIt wasnt until I threatened this review that I got the email I asked forA one sentence review staring "what may I help you with"I responded and here we are days later, with no responseThey run their company horribly, dont stabd behind their product & dont care abouf the customers

I am in my 50s and have purchased MANY items over those yearsI would have to say this was the absolute worse experience I have ever hadI had to rate this one star because zero star was not availableIt was that bad!
They lie to you on delivery dates and don't tell you about delivery fee ($in cash) until the day of deliveryMy initial order was to be delivered that day Long story, NO, it was delivered weeks laterDuring that time, I called times over week period Same routine "Truck coming in, they will check, and give me a call back." NEVER called me back on any of those timesTwo days after I received the furniture, problem with two of the piecesAfter a few calls, emails, and pictures, they agreed to reorder the two items Yes, I was told - weeks for delivery I WISH!
weeks later YES 11, I finally got resolution However, during those weeks, another calls to different individuals and same process for each person "The will check trucks coming in, will call you back." NEVER EVER got call backFinally was asked to come in and MUST pick new items as the original are no longer being sold This only happened because I continued to call them back Had to settle for something that I did not really want (All sales final policy.)
Run as FAST and FAR as you can away from this company!
I wish I could share this with anyone that went into this company

Went here and was extremely excited to find I could put something in "layaway" till it was paid offPut my amazingly perfect couch in layaway till we singed on our housebc we just wanted to start fresh with everythingAnd paid it off in only monthswe signed for our house and were super excited about picking up our couchWhen my husband arrived they realized the couch we had been paying for this whole time had broken and was missing pillowsThey offered the sectional at a discounted price but it wasn't a sectional at this point it was a tad bigger than a sized couch without the broken peicethe other option offered was to find something else at the same price I had already paid(All the time no refund was offered even with taking the broken couch for less, the remaining money would be store credit)I couldn't find anything else I liked or that would look decent in my new house so I asked if I could just get a refund bc I could get something I liked at another storeI was told I could not get a refund and that I had to choose something or wait till they got different couches in and keep a store crediteven though I was paying on a couch that was perfect that I did not get bc someone broke it in the storeI ended up picking a couch I did not want having to pay more money bc it was a little more money only to get it delivered and it has scuffs and gouges all over itI wouldn't recommend this place to my worst enemyand I'll never do business with them againI hate my new couch and I worked really hard with extra hours to pay the couch I originally wanted off in monthsvery dissatisfied ex customer

On Feb 18, my husband and I went to the local American Freight in Ocala, Fl to purchase furniture..we picked out living room set and dining room table, our purchase was delivered that evening, after delivery we realized out couch was correct but the loveseat did not match the couch, my husband then went to the store on Friday Feb 20, and was there at 10am when they opened..they told my husband they would put our loveseast on the first truck out, come 2pm that day no delivery, that's when I called I was then told my loveseat was on a truck for delivery, at which time I asked to speak to a manager, ended up speaking to Assistant Manager Steve, who had told me they were still looking for my loveseat and he'd get back with meBeing upset I contact a regional manager Mike who was going to check into this for me, I waited no call back for a while so I contacted Mike back at which time I'm told they don't have the loveseat, so Mike tells me I could come to the store and pick out an

I tried to purchase a product that they could not provide, and now I am receiving the run aruond about return of my money, I was told by store manager that there was a procedure that had to be processed through corporate, but when I called there corporate it was never filed

I purchased a table with chairs under warranty and I am trying to file a claim with the warrantyThe warranty company says they do not have any information on me and I called the store back and spoke with Richard and he told me they sent ithe asked me to call the warranty back and get a fax numberI did that and he said he faxed everything to them I called the warranty company today, a week later and they said they do not have me in their system and it onky takes about hours to process I called Richard back and he said “well they didn’t call me to say it was an issue) He was trying to tell me to call them again but as I said to him, I am the consumer, I should not have to keep calling everybody back to make sure the information is exchanged I want my warranty honored immediately before suing this company for breach of contract

Terrible! Paid for merchandise with a check they would not allow us to take the product till we showed them a bank statementSeems like they are not on the up and up

This customer was delivered by us for free on 9/1/

Problem number -On April 21, I made a $down payment on a sectional sofa at the Antioch, TN office of American Freight I returned to the store on June 02, to pay the remaining balance of $and to let them know I was moving out of town and needed to pick my merchandise up on SatJune 04, I was informed that my sofa was no longer in the store because I wasn't making weekly payments I was not informed by the salesman that I needed to make weekly payments I made $down payment and if I had known making weekly payments would not have been an issue This was a major issue because I had rented a U-Haul for hours and people to help move The manager on duty on Sat June 02, called the Clarksville store and arranged for me to pick up the same kind of sofa at that location
Problem number 2- When I picked the sofa up and brought it home there was a severe damage to the arm of the sofa The Clarksville store agreed to order me another sofa in

Customer is being refunded