American Freight Furniture and Mattress

Went into the store at the end of February and paid in full for a living room power reclining setWas told the set would be delivered that next week, by March 4th, It is now May 31, and they still haven't come through on their partEvery time I call I get a different answer on what's going on with my orderI explained to them on several occasions that's I'm preparing to have major surgery and really need the power set, here I am weeks before my surgery and was told today that the furniture is out of stock and I can't get a refundThey have tried to bribe me to pick another selection and I went into the store to see if it was anything else that I would prefer, which it was not, and the manager figured out who I was, he refused to come assist me, acted as if I was invisible and I will never ever do business with them again, and I plan on letting any and everyone I know who is furniture shopping know about my experience

I am in my 50s and have purchased MANY items over those yearsI would have to say this was the absolute worse experience I have ever hadI had to rate this one star because zero star was not availableIt was that bad!
They lie to you on delivery dates and don't tell you about delivery fee ($in cash) until the day of deliveryMy initial order was to be delivered that day Long story, NO, it was delivered weeks laterDuring that time, I called times over week period Same routine "Truck coming in, they will check, and give me a call back." NEVER called me back on any of those timesTwo days after I received the furniture, problem with two of the piecesAfter a few calls, emails, and pictures, they agreed to reorder the two items Yes, I was told - weeks for delivery I WISH!
weeks later YES 11, I finally got resolution However, during those weeks, another calls to different individuals and same process for each person "The will check trucks coming in, will call you back." NEVER EVER got call backFinally was asked to come in and MUST pick new items as the original are no longer being sold This only happened because I continued to call them back Had to settle for something that I did not really want (All sales final policy.)
Run as FAST and FAR as you can away from this company!
I wish I could share this with anyone that went into this company

We apologize for all this miss communications! American Freight no longer does business with the manufacturer of this customers mattress which is no fault of the customers. Normally this customer would have to call the manufacturer to place
this claim. American Freight because of the circumstances will take on this warranty and process the claim as normal, as usual.We explained to this customer he must send in pictures or bring in pictures of any defect that he believes warrants a replacement. We must have evidence of a defect so we can begin to start and process a claim for a replacement. PLEASE ADVISE CUSTOMER THAT A WARRANTY DOES NOT MEAN INSTANT REPLACEMENT.....YOU MUST MEET THE GUIDELINES OF YOUR WARRANTY.Guidelines must be followed in order to process, IF FOR ANY REASON THEY ARE NOT MET A CLAIM CANNOT BE STARTED.***Customer must have pictures of defect, there can be no stains, gross negligence or abuse by user......customer refuses to send or bring in pictures and mattress is stained, customer explained warranty is voided because of staining on mattress***

I still don’t have a couch that I pqid forIt is the location on Roberts RdI want additional confirmation that the couch will be treated with the protection spray that I paid for them to do

I purchase a Queen Excelsior Mattress, Model AFDAY25-1050/from America Freight in Melbourne, Florida on Sept.15,with in months I notice the mattress start to sink in the middleI called American Freight here in Melbourne Flwhere I purchase the mattressI was told by the local salesman to use a string to to measure the collapse in the middle of the mattress with a picture and send to them via emailI did as I was ask to doNo response, I called the local store, the same salesman says the Head Quarters now want a video of me getting out of the bed to see how low the center of the mattress has sunk in right after I get up out of the bedStill no response from head quartersby this time I go to the local store here in Melbourne, FL American Freight Furniture/MattressThe salesman says he have been emailing the headquarters, the local salesman say they still want proof of the mattress with the plastic cover still on the mattress with the brand name, serial number

Eric *** went out to store American freight Antioch, TnTo receive A refund the manager scanned my debit
card and gave me a receipt saying that the money was refunded or will be refunded as of hours later still no money deposited in my account.This is real sad just trying to get my refund back and can't even do that you couldn't pay me to go out to this company and buy anything or purchase anything ever again

I have an issueI put furniture on layaway and when we first signed up we were told it will be in stockWell we paid it off and they do not have it in storeWhen we were told always in stockTurns out they had to order it but will take a few weeks to get which is now not fair having I paid it offAnd left with no furnitureThey should not tell customers that it will always be in stockAnd now when it comes to delivery they can not even throw in delivery for inncovienceThey are quick to tell you something but then comes down to it being to get your money

In I began paying for a couch at American FreightAfter or payments I had the couch paid off and scheduled a deliveryThe delivery guy was nice, however the couch he brought was not the couch that I had ordered and in addition it was in horrible condition with the edges being scraped up The couch they brought looked similar to the couch I purchased but did not have any of the electronic features which was the deciding factor in the couch I had picked out and paid for I was also supposed to receive boxes of leather protectant for the couch, which I did not receiveDespite the damaged/wrong couch being delivered, I still had to pay a delivering fee for the incorrect/damaged product that was delivered to my houseOver the course of months I called numerous times without receiving a single call backI emailed a complaint to corporate and finally they sent out a couch with an electronic console piece in February The couch still had damage to the back of it, and w

Buyers Beware, would never shop this place again, has been a terrible experience, on delivery day, no call and show at all, when they did deliver didn't have coffee table that we bought and to this day, over a month later still don't have the coffee table or end tables we bought, customer service has been atrocious, would not reccrecom this place to an enemy

I purchased a full bedroom suit from the American Freight location in BARTLETT,TNI purchased the furniture on Feb 25th and was told it would take to weeks to be delivered because it was all on back orderI never received a call about my order on the status one tikeI called twice on my order at the end of MarchThe first time I spoke to Chris (who was polite) and explained that I had not received word on my purchaseHe apologized and said they were waiting on a mirror and that was allAfter a week of wait time I called back and was told they weren't sure if the mirror was in but they did receive a shipment and if my order was marked complete that I would receive my furnitureI told them if it was in to bring my delivery on April 3rd TuesdayThey stated they would call when they were in the area and they didThey came and delivered but we noticed that a nightstand was missingWe spoke with the delivery guys who told us to call the storeI spoke to Tom who apologized and

I personally had an indecent with the store managerHis phone etiquette was VERY rudeI called to inquire about my delivery since I was told someone would call me with a time windowI know the store closed at 5pm and it was 2:30pm with still no callWhen speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before)I told him how this was incorrect and he proceeded to say how he would correct itTwo more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain timeSo now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang upSo then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up againMy boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs upMy boyfriend calls two more times for the phone to be picked up and hung up once more and then no answerAt this point it's 4:45pm and I have no idea what's going on with my purchaseI hop in my car and head to the storeOnce I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says meI then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the otherI said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund"In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on himCal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there)In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you wanta refund"Never in my life have I had such HORRIBLE HORRIBLE customer serviceThis man who calls himself a manager and no regard for human to human respect and defiantly doesn't deserve the position he is inI should have know better because after reading the reviews for this store I should have stayed awayI felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scaredThis is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight

I purchased a living room furniture and bunk beds and both are broken I purchased a warranty that cost $and I purchased it in February of The company said that they denied my claim because of where the furniture is ripped and broken they denied When I purchased their employee did not explain that they just said get a warranty because it was a floor model in case anything gets brokenWhen I first purchased when they delivered it had a hole on the outside of the couch so I had to take them to magistrate because they were not going to give me another couchOnce I did that they called me and gave me new furniture

The following is my complaint sent to American Freight:
Re: Receipt# *** & # ***
To Whom this Concern:
This letter is to notify you on 2/17/about a problem I am having with the LSF Corner Sofa Flannel Espresso that I bought at your North Memorial Parkway location on 2/12/
I am dissatisfied with your service because the sofa was promised to be delivered on Sunday, February 14th, I was originally offered to have the product delivered to me on that Friday, February but the sales rep did not have an estimated time could be delivered so my wife asked for it to be delivered on the following Sunday(2/14/1016)Granted, I know this was a busy weekend but I received no communication, none whatsoever about est arrival time, canceling delivery or a reschedulingI had to call to verify if the delivery could be made but no one could give an answerThis happened again the following dayA promise was made to have the product delivered on Monday 2/15/

7/17/
On 5/12/17, I called about using my warranty to replace or fix my furnitureI was given an email address to submit pictures of my furniture to and I did soI was told it would take weeks to be processedAs of today, nothing has been done to resolve my issueOn 7/17/17, I was on hold for over minutes to be told to call rhem back at the end of the week to check and see if its been resolvedTwo years ago, I received two couches in different colors, one black & one brownI had just experienced the loss of my boyfriend & was emotionally sick & wasn't able to be home for a swapBut even then I had to speak with their corporate office for over a month before a responseI just want my warranty to be honoredThey've had two months to make this happen & now expect me to call them to keep checkingThat is not doing good business

I placed an order for new furniture over a month agoIn between me placing my order and yesterday, I called times to see when I should expect my furniture The response was always the same: 'Your furniture is not in yet.? Growing frustrated with that reply, I decided to take a trip to the store yesterday to see what was going on The initial employee told me that he was unauthorized to look up customer's orders; that is typically a manager's job He told me he could call a manager and call me later This answer was completely unacceptable as I have been getting runaround responses this entire time I needed to know something about my furniture ASAP He reluctantly called a manager who was able to assist me From speaking with the manager, I was informed that no one fulfilled my order to have my furniture delivered to me! How is this possible? American Freight was ok with taking my money, but couldn't be bothered with actually placing the order? Even worse, instead of tell

I purchased a king size mattress and cover from this location a few years ago In Jan we lost our home to a fire We returned to this location to purchase a full size bed and a dresser We purchased the smaller bed due to the space in our rental home At that time we mentioned the fire and Dwayne the salesman told us that since we had purchased the mattress cover with our king size mattresses we would be able to have those replaced by the manufacturer In August we returned to the store to purchase a king size bedroom set Again Dwayne assured us that the mattresses were replaceable due to the cover and he even stated that if the warranty didn't cover them per the manager the store would take care of the refund Dwayne asked for pictures to prove that we lost our home to a fire which I was able to show him pictures on my cell phone of the actual bed that was lost in the fire He advised at that time while we were still in the store he had emailed the appropriate p

I filed a claim on furniture purchased from this locationThe employees at the store were unprofessional, especially the lady workingThere was a gentleman that wasn’t usually at this location that remained courteous throughout the entire experienceThey made it impossible to get another couch except the one I originally purchased, which broke within monthsI was told I had a $creditI was also told I had a credit of $for a warranty I paid for (I didn’t even realize I had)When I wanted to purchase a more expensive couch and pay the difference they told me I could but I HAD to also pay for another $warranty! I told them I didn’t want it, I wasn’t paying an additional $all togetherThey also had an ottoman in the set and the store made signs that said “included” in the piece sectionalWhen I asked about it they said it was an additional cost? I said then why does it say “included”? She quickly removed the signI asked for my money and the said noI could u

Sofa is very badly built & AmFreight is being very slow in supporting their year warrantyThey did replace the "first" sofa, but, the replacement is worseIt's a recliner & the center cushion is protuding past both footrest with 3/" staples protuding, "I bent them down", to reduce damage to both recliner & personal injuryThey keep giving me a run around for almost months now

I purchased a living room furniture and bunk beds and both are broken I purchased a warranty that cost $and I purchased it in February of The company said that they denied my claim because of where the furniture is ripped and broken they denied When I purchased their employee did not explain that they just said get a warranty because it was a floor model in case anything gets brokenWhen I first purchased when they delivered it had a hole on the outside of the couch so I had to take them to magistrate because they were not going to give me another couchOnce I did that they called me and gave me new furniture

I purchased a sectional couch and ottoman from this company and paid for delivery While the delivery man was assembling it he stated that a leg to the ottoman was broken and would return with a new one the next day Nobody shows the next day and I call and they said it would be there by the end of that dayI called for days in a row only to be promised it would be dropped off only to be stood up for the whole week To this day I still do not have the leg for it and would like this issue resolved