American Freight Furniture and Mattress

American Freight does not have good business practicesI went in to purchase a sofa and love seat and was advised the one I requested was not in their warehouseAfter purchase I was advise it would be a monthUpon getting a call from a 3rd party delivery service, I was advise it would cost me for deliverySomething that was never devolved during my purchase or on my receiptWhen I called Americn Freight Brian was unkind not willing to give me his last name and stated they use a 3rd party delivery service and the cost was He would not discuss the fact that my receipt did not reflect a delivery change or the reason why the salesman did not share this informarion prior to purchase

Had my mattress, box bed and frame for no more than months and both set are brokenWas told I have a warranty which I paid $for with the company and keep getting the run aroundThe company which is local that I brought the merchandise from keeps tell me the warranty is through cooperateThen once I finally get cooperate on the phone and their sayibg go back to the main office in CharlotteAll I want is for them to either take off the merchandise off my bill or replace all of themPlease help so I can go back to sleeping in my bed and not the coach.'??'??
Product_Or_Service: (2)Mattress Queen Elegance..(2)Black box Queen
Order_Number: MK681QQNQ
Account_Number: ***

We purchased our couch from American freight and were talked into purchasing the year warranty because we have children and animals, we were assured that in the event of a issue our warranty would be honored, it has been months and months I have emailed twice and called the store and they keep directing me to email corporate which I have done and at this point I am sick of doing someone else’s job I just want our warranty that we paid good money for honored, there’s splits in our couch cushions that we spent almost $on and is barely a year oldwe were promised how much they care do for customers and honored these warranty’s but when it Comes time to file a claim they are no where to be foundI don’t appreciate it one but m, if I spend good money somewhere I expect to have better serviceI can’t afford to buy a whole new couch as this was the point of the warranty purchase

I ordered furniture from American Freight Furniture and received damaged productsI The manager called me back and said he wanted proof but didn't provide a method to receive the infoEven though I showed his workers the video and pictures

Hello My Name is ***I ordered a Dining table and came home and fitted itThe store staff were very sweet and kind enoughThere was a missing part on all the chairsI went to the store and they helped me get a replacement so kindNow, I am seeing there are some damages and the chairs are not proper can I ask for a returnSeems, you dont have a return policy

Started off I went in to the store helped by a man named ray ..looked around didn't have the couch in stock.so as me and my husband were leaving we we're approached by a new man the was at the deck and he bullied me in to a couch .so we purchased it and asked do you work on commission he replied now so we were in the paring lot and talked to a manger and ask the same thing he told me yes and the he would make sure that the man that helped me in the beginning would get it.I was lied tothat I now have waited for now weeks .so I had called and was rudely told that they cant deliver something that isn't there!As I explained that I now have no couch and family in town he told me to pretty much tell the family to come a different dayAnd I would have to come in for my money back

WENT TO WEB SITE WAS APPROVED FOR FINANCINGGOT TO THE STORE THE DONT FINANCE ONLY LEASE TO OWN.ADVERTIZINGWANTED ME TO BUY A DOLLAR COUCH AND LOVE SEAT FOR DOWN AND A MONTH FOR A YEARFOR A DOLLAR COUCH IS CRAZY WORSE THAN RENT TO OWN STORES.LEFT THE STORE A SHORT TIME LATER FOUND THEY PUT UNAUTHORIZED CHARGES OF ON MY CREDIT CARD WENT BACK AND TALKED TO MANAGER SAID MISTAKE AND WOULD BE CORECTED BY END OF THE DAY.WENT BACK SUNDAY TO FIND OUT WHY IT WASNT TAKEN CARE OF DIFFERENT MANAGERWOULDNT GIVE ME HIS NAME SAID IT WAS NONE OF MY BUSSINESSTRIED TO EXPLAIN THE PROBLEM HE CALLED ME A *** AND TOLD ME TO LEAVE HIS STOREI TOLD HIM I DIDNT WANT TO GO TO COURT TO GET MY MONEY HE LAUGHTED AT ME TOLD ME TO HAVE FUN CALLED ME A *** AGAIN A GET THE HELL OUT OF HIS STORE AND OFF THE PROPERTYDONT BUY HERE FRUAD AND ADVERTIZEING MAJOR RIPOFFF

On Saturday, I had a bedroom set deliveredOnce it was delivered, I discovered that the dresser was cracked on the cornerI called what I thought was the Marietta store ( but was actually the Stone Mountain store) and spoke to a manager name DelmonHe advised me to send a picture and email it to him and he will call back by the end of the business dayHe never called back so I called the same number back on sunday and spoke with DelmonHe said he called me back, however I never saw a missed call nor a voicemailAfter going back and forth, I asked what is the solutionHe said that he will send the email to corporate and call me back between 12-on monday to discuss time for a swapSo monday came and no phone call, so I called at Spoke to Delmon and he said that someone will pick up my furniture tomorrowHe said that they would call me mins ahead of time and I said okSo after no call again, I called back on Tuesday around 4:and spoke to DelmonHe was very nonchalent and sounded kinda irritatedHe called me by the wrong name and when I corrected him, he said hold onHe came back to the phone and said, you ordered your furniture in the Marietta office so you need to call them and schedule a pick upI reminded him that I have been speaking to him since Saturday and you are just now telling me that I have been calling the wrong officeHe never apologized and rudely said you need to call them, I can just see your account, I can't helpI told him that I did not like his tone and his disregard to assistI disconnected the call and found the correct number to the Marietta officeI finally called the right office and spoke to MannyHe was very apologetic and offered to have the drivers swap out my furniture the same dayToday I spoke to MrR*** after leaving a message about my concerns of my treatment and he became quite defensive by saying, but you called the incorrect officeI informed him that I did not know that I was until TuesdayHow Delmon treated me is my complaintHe did not have to dismiss me and become so combative with me from Saturday to TuesdayI makes me feel as though my hard earned money isnt ***reciated from this companyI have been a long time customer however I do not believer I will continueI ***reciate Manny for his stellar customer service, which should be trained across this company

I bought mattress & box spring set and after weeks noticed the mattress was not sewn together on one sideAfter many phone calls and pictures of the mattress I got a phone call on 8-24-from Derick G*** saying they would replace the mattress and I have heard nothing elseAt this time I would like a refund of my $

On December 31, I purchased a loveseat and sofa from American Freight in Parma, OhioThe following day the loveseat and sofa were deliveredWhen I received the sofa there was a hole in the sofaI called American Freight the same day I received the sofa to see if they could replace the sofa because it has a hole in itThe woman I spoke with at the store said they would order another sofa and would call me back when it came inOver a month went by and I had not heard from the store so I called themThey stated they had the sofa and it would be delivered on February 11, The delivery men came to my house on February 11, They brought a loveseat instead of a sofaI told them that I needed a new sofa and that the old sofa was to be returnedThey stated that they were not told that I would be returning the sofa and refused to take itThey took the loveseat that they brought in error and leftThe following day on February 12, I spoke to a woman who claimed to be

On January 7th, I researched mattresses online at several stores in Cincinnati areaWe have a king size bed that is adjustable, meaning the box spring platform can be raised a loweredThe box springs can't be replaced since they are the adjustable part of the bed, so we were looking for a new King size mattress onlyOur budget is tight, so I wanted to find where I might get the best value
I reviewed the website for American Freight, Inc(www.americanfreight.us) and they appeared to have a good selection of King size mattressesI saw a couple of brand names I recognized and noted that the highest advertised price they showed on their site for a King size mattress was "$ea pc"That was well within our budget, so we visited the store #at Muhlhauser Rd., Hamilton, OH that afternoon
The store is a pure warehouse storeIt was a bitter cold afternoon, and the front door of the store was propped openMy reaction was this is bare bones operation hopefully with

On 4/23/I purchased a bed frameWe moved into a new apartmentWe took it out of the box on may 19, We slept on that night and noticed that the bed was saggingWe removed the mattress and founf out that the frame was brokenWe called american freight and was told that they would not refund our moneyWe never asked for the moneyAll we wanted was to exchange it According to the receipt there id no day policy written on the receipt Plus, it had not been daysThis place is a rip offCould you please investigate this matter and see if we could get a refund or a new non broken bed frame

Product- decent furniture, serving its purpose for my motherCustomer service- SUCKS TO THE HIGHEST, professionalism is in the bottom of the barreltrying to get an issue resolved due to miscommunication and misunderstanding understandings and/or deliberately falsified informationUpon getting approved for credit for purchase I specifically asked the sales associate if that was a monthly payment , he confirmed several times in fact even showing me the paper work stating that it was to going to be my MONTHLY payment, however week later I received a call from financial department stating my payments are weekly and was requested another payment outside the scheduled payment date After trying numerous times to explain and ask for understanding I kept being passed around as well as shuffled as someone they really didn't care to help or show any concern forDealing with my mother in hospital fighting cancer and having to leave to deal with this foolishnessEven from leadership , the quality of service was not at all present or represented from a company who prides themselves on customer service , is extremely horribleI have spread and recommended all my family and friends as well as future potential customer to RUN to another source for furniture, DO NOT come to american freight, ESPECIALLY do not get anything financed, bunch of liars

I purchased a large sectional a couple of months agoThis was my first purchase from this companyA couple of weeks after my sectional was delivered it fell apart at the connector siteMy husband then re-positioned the connectorsThe sofa fell apart again, and again and againIt appears that there are not enough supports on the couch to hold the weight of itOn top of this, the cushions are not large enough for the couch and there are large gaps between cushions
I contacted the store and submitted photos, they stated that someone would contact me in - weeksI then contacted the store to follow up and the representative told me that they do not give refunds and that I needed to call corporate, I was provided the number
I then contacted the corporate representative who reported to me that they never received the report email from the store and that my complaint would take 30-days to addressI stated that I am just looking for a refund, I can make arrangements to

Customer refunded 6/20/

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the
resolution is satisfactory to me. I sent an email to *** *** about American Freight F M returning money on my debit card-- visa at the store last evening, 12/08/ I was told it may take aboutdays to be credited back to my account by the bank Not so sure why it would take so long to be returned to my account, but I just wanted my funds back.Your message stated that they would send a check to the store in up to days They have my address listed on the computer, which is recorded on my sales receipt.I am thinking that they could mail the check to my address directly Thanks for all your helpAs a consumer, I am happy that Revdex.com is there to assist people I will be truly careful on my shopping from now on

I purchased a couch and love seat from American Freight on 4/5/as a wedding present for my daughterThe sales rep’s name was Jennifer W***Because I paid in full ($854.80) rather than setting up a layaway plan, Jennifer told me that American Freight would store it for me through August if I needed thatIt turns out that I did need that storage because my daughter and her husband ended up living at my house to save up money for their own house
I got a phone call from American Freight in August/September telling me they were on their way to deliver my furnitureI said NO NO NO, it isn’t supposed to be delivered and that no one called me to set up a delivery dateBesides, I was not planning to pay for delivery Jennifer phoned me several times near the end of and into asking if I was going to pick up the furnitureI told her that I still needed to leave it with themShe said that they needed the warehouse spaceI told her she said they’d store it unt

I was not rude or foulI was in an office environment and was very calmI called the boss because I was getting know where with the storeCell phone records will show all the times I have called the store and the warranty peopleI have my receipt showing the EXTRA warranty that was purchased covering the product for yearsI expect the claim to be processed and a replacement sofa be given immediately

Unfortunately this piece is outside the manufacturer's warranty and the claim was denied. We would be happy to provide contact information to the manufacturer if Ms *** would like to pursue this further. The notes in the ticket regarding it being the wrong color indicate that we
were unable to reach her to correct the issue over the course of several months. We would be happy to offer her a discount on the purchase of new furniture and apologize for any inconvenience

I spent a bit over $to american freight in July of I purchased a bunk bed and a new mattressDuring the time of purchase I remembered the woman who was checking me out at the front telling her co workers that the bunk bed I was buying had “a millon pieces”American freight sends another company that they work through that handles all deliveries and set up of their furnitureI was told during time of purchase the set up fee through the company they work through would be a separate fee of $and that they only set up furniture if they “have the time” and they will call me minutes ahead to let me know they are on the wayWhat actually ended up happening was the delivery guy didn’t call me until he had already arrived at my apartmentWhen he called I told him I was not home but I can be there in about minutesHe called back after the minutes again rushing meDuring the time of delivery I paid the delivery guy $instead because I didn’t have any change to pay exactly $Then the guy said that he didn’t have time to set my bunk bed up and that he would have to come on a different day to my house to set up my furniture and he would have my change thenHe told me that he was late to his other customers and was in a hurrySo I said “ok understood” So we scheduled for the next morning but he never showedI called the delivery guy back and asked what happened to him coming he told me he “slept in too late” and apologizedHe told me he would come by in the evening and never showedThat continued for daysI had been calling this guy and politely texting him asking when would he be by to help me with set upI was constantly apologized to and given the run around each time I reached outI was told he was going to call but didn’t remember my phone number or he would say he tried calling me yet I had no missed calls from himHe also kept telling me had a “busy day”and he would be by on a certain day and a certain time but would never showMind you all these times, I would sit at home expecting this man to show upI was always nice and understanding and didn’t give him a hard time as I know they have other customers but the way I was handled as a paying customer was bsAt the end of all the bs I never got my bunk bed set up for my kids nor my damn change backI did in fact end up driving back to american freight to complainI asked to speak with a manager about my bunk bed set up so they called for the guy responsible for delivery and set up to come to the front to speak with meThe guy that came to the front was the same guy that kept giving me his word that he would come and set up my bedOf course he once again told me he would be to my home later that day to set up and that he has been busyHe even had nerve to let me know that he just recently delivered furniture to my neighbor but didn’t stop by my apartment because he assumed I already got the bunk bed upThat evening the man STILL never showedI am a single mom of and I know nothing about setting up a bed nor did I have anyone reliable to help me with the set upTherefore I really counted on that delivery guy to come throughAmerican freight does have a nice collection of merchandise but if you buy anything from them do not buy anything that has to be set up that has “a million pieces” as they will duck you to getting the furniture you paid for set upI’ll spend my money to a company that appreciates my business, respects my time and hard earned moneyI didn’t intend on leaving a bad review at the end of all this but at this point I have exhausted all of my optionsI intended to go back to purchase a living room suite but since I had this bad experience I’ll will not spend any more of my money to american freight