American Freight Furniture and Mattress

I purchased a furniture set with a ottoman along with a dinette set from American Freight furniture on March 15, The delivery date was March 16, When I unwrapped my ottoman, I noticed that there was a cut in the ottomanI showed it to the delivery guy he took a picture and I took a picture of the damageThe delivery guy said that he would notify the manager and they would get me another one outAfter unboxing my dinette set I noticed that I was missing a side foot rail from one of the chairsI contacted American Freight and told them the problem with both the ottoman and dinette chairA manager told me he talked to the delivery guy and knew about the ottomanHe also said that he can get me the part I needed for my chair as wellI asked when will these items be replaced he informed me they will call me when the items will be deliveredI called again the following week and asked to speak with a manager, the manager told me that when a delivery comes my way I would g

As soon as I bought sectional not even weeks later began to fall apart I explained to manager said send pictures and explain damage and he said would process refund with corporate now they arent trying to refund me for this some dollar sectional that is completely junk and falling apartI have no money to be able to even purchase something else for me and my familyThey have just been giving me the run around and I have been waiting I bought this sectional on 2/29/and received it in march.And now sit on floor because of how low quality ut is and falking apart at seams

Mr*** was given a receipt with a merchant # on it showing it pinged his serviceHe must call his bank to find out when they will post the refundEach bank service has their own policies of when they posts refunds to an account

Waiting on her to contact the store so we can process the refund to her cardShe has everything but the nightstand and Mirror which I am bringing back from *** at the end of this week

Terrible company, very poorly organizedThey sell things which they don’t have stock and then don’t want to respond at allDon’t buy here ever!!!!

I know what the company told me when I made the lay a wayHe told us that if we needed to
cancel within the 1st months that they would refund our moneyI will NOT do any further business with this company and will NEVER have a use for their furniture so they are basically keeping my money without producing anything for it

I am writing over a situation that has become one of the biggest nightmare's anyone could imagine - all from buying furniture at American Freight located in Altoona, PA I had purchased a living room suit that included a sofa, couch and chair for $2062.76, which was delivered to my home on Dec 23, On Dec25, I reclined the sofa and the part where your legs were to go had the stiching all unravelingOn Dec27, I waited for all the salespeople to return and then informed them of my situation with the couch - I was then told not to worry about it - they will take care of it and gave me an email addto send pictures and I sent pictures showing the damage and was told over the phone - I told the manager Eric M*** the tags are still on the sofa and it was never used - I reclined it on Christmas Day and seen all the stiching unravelingEvery one kept telling me I would be receiving a new sofa and I continued to inform them that it hasn't been used - tags

Our Store called this customer she wanted to wait for her replacement furniture and split boxes to come in stock. This was the understanding we had with her before she filed the complaint as well. We let her know we would of course drop it off at no cost as soon as all the pieces
arrive......after purchasing original furniture.....two months later seams come undone sofa and loveseat were replaced by a reselection because original were discontinued....replacement delivered not satisfactory again....customer said sofa board lose....so customer said wanted to wait for this replacement....we ask her to reselect or refund, customer said no....there is a backorder for her third replacement, AF is awaiting the due to come in the weekOriginal Box Springs were delivered in spring and were the wrong box springs, customer still has them in her home. we ordered special box springs and they have yet to come in. They are a special order...due to come in also this week.If customer still wants to be refunded....AF will come and get the furniture in her home and once in the store she can be refunded....if Credit Card we will swipe for refund.....if paid in cash to days to process a refund check from our corporate office

On Jul 2016, I purchased two pieces of furniture from American Freight Furniture and Mattress store, located in *** *** ** and our salesman was RandyWe purchased the a Flannel Espresso sectional couch (pieces - Corner 3810LSFFE, Cuddler 3815RSFFE, and Loveseat 3822ALFE) along with a Gazette Basil recliner (AF7409) I paid in cash for my purchase (a total of $1,785)During the last year of owning the furniture, we've experienced several issues The recliner's stuffing has fallen out and a wooden beam from the sectional is now clearly visible When I purchased the furniture, I purchased it with the intent to get several years of use out of both sets...I've been allotted one year I've maintained my furniture and it is upsetting to see the hard earned cashed I paid for, I have essentially wasted The sectional sofa is the third sofa I've owned The other sets I owned lasted a good years or so, including several military moves! I am active duty military station

I just bought a couch from American Freight months agoThe sales man told us that the couch we picked was puncture resistant, and that we could purchase a protection plan that covers and stains, holes and tears caused by animal or human bodily fluids and even cat scratches, etcWell, its only been months and the fabric on the cushions are splitting in multiple areas!!! I called the protection plan company and tried to file a claim since our salesperson assured us that it would cover this sort of thingMy claim was denied immediately!!! The plan only covers holes/tears if it was an "accident" and since I "did not know how the tears got there, it is not an accident"!!! I don't know who I am more upset with, our salesperson that sold us an $couch with a protection plan that we were told would cover everything, or the protection plan people who cover virtually nothing!!! I am so frustrated that I just spent almost $on a couch that is falling apart after only months!!

I purchased a mattress set February and after a few days I noticed it slumps in the middle and sticks out on the sideI called and was told to send pictures, which I didEach time I call someone says they will call back, but no one does

I purchased two pieces of furniture on 7/30/(receipt # ***) and was told at that time that the couch wasn't in stock, but that I would have both pieces available by 8/03/ I removed the living room furniture from my home in anticipation of receiving my new couch and love seat by Thursday I called American Freight on 8/02/only to be told by an associate that the first sales person was incorrect and that it wouldn't be available for another week I asked to speak with a manager at that time, and he told me that it was true and that he would waive the cost of the shipping due to my inconvenience ($109)
I called the store again on 8/03/around 11:30am and the person whom answered the phone again confirmed that my love seat was to be shipped and the fee waived The mover called to confirm delivery, so I asked him if he knows that the fee was to be waived, and he said "no." I called the store back yet again and asked to speak to a manager and he politely indicated that

I have been communicating with Jonathan O*** manager for this location, since July 5, regarding defective furnitureThe last communication I received from him was on August 8, in which he replied that he will replaced the damaged item, if the corporate office woudl not I have not had any response from him and I emailed him again on Saturday, August 27, 2016, three weeks AFTER he said he would respond to meI am asking for a refund of the item or a replacement and would appreciate a response I have not contacted the location via phone since I would like to keep a tracking of all of my communications

While the girl we dealt with making the purchase was incredibly kind, nothing was explained to us as far as how long it would take to receive the furnitureWe explained to her that we were moving and would need it in two weeksShe said it wouldn't be a problem, so we placed a layaway so we could delay it during the move, and have it deliveredShe explained it would be delivered through a third party company to whom we would owe a certain amount in cashEverything was fineLess than a week later, we were ready for the furniture earlier than we expected and paid the remaining amountAt that time, my husband was informed the couch was on order and they had no idea how long it would takeThey asked us to give them four weeks to provide delivery of the itemThis is absolutely not acceptableWhen we called the store to discuss options, as the website says the order could be canceled and refunded within ten days of the initial paymentTomorrow is the tenth business day, and we've been informed they're unable to do anything to speed up the process and that we will need to wait to see if the furniture arrives within days

Contacted American Freight thru the website support.americanfreight.com/contaon 07/04/and haven't heard back yet
Called store that I purchased my sofa on 07/06/and Javier asked me to send an email with pictures and he would contact manufacturer to file my warranty claim
0709/Javier called me back saying that he can't file a claim because I bought my couch discounted He said to look for it on receipt that it stated no warrantyI looked at my receipt and it does not state that the item had no manufacture warrantyIt says NO REFUND, NO RETURN, NO EXCHANGEI am not asking for any of thisI am only asking to get the sofa fixed , so yes, I am asking that your store stays behind the quality of your productIf I had read the reviews on Revdex.com before going to the store, I would never buy a couch from you
I purchased the couch on 07/I don't have pets, no kidsIt does amazes me that a couch would only last for months
I sent the email to Javier, stat

We just purchased our mattress on August 6, from your Pittsburgh - (Store #23)We also got the mattress cover for $which guarantees a full year warrantyThe mattress is already sinking on both sides of the bedIt has a hump in the middle of the bedWe sent two emails (8/and 8/19) with pictures requesting a refundNo responseAug we go to the store for info and speak to two managersWe are told they "we're gonna get back but hadn't had a chance." We were told we need to measure the impressions and they would help if the impressions were 2+ inches or moreI explained that's not what was explained when we purchased the mattressThey gave a well scripted explanation about some mattresses having defaults as they sit in warehouses and we probably got oneOn 8/we received an email explaining how to measure the impressionsAug we have sent pictures with measurements and again requested a refundWe have since read reviews on this bedding manufacturers and Ame

we purchases a reclining sofa and recliner a couple years ago from this companyWe have the furniture in our condo which we use three months out of the yearThe leather is cracking and the finish is peeling offThe company has avoided my calls and emails and finally sent an email they will not cover the product
I believe if this is what they are selling and won't stand behind their junk they need to be out of business

I bought two mattresses and box springsThe salesman said that there is a $delivery charge but included removal of old mattressesThey stated the fee had to be paid in cashWhen they arrived here they stated they needed another $to take away the old mattressesThis is not what the salesman told meI called today and reached a manager and informed them I would be reporting this to the Revdex.comWe ended up paying the $because we were stuck with the mattresses and box springs

I have been waiting for days past my verbal delivery dateCan not tell me when my product will be deliveredI called and was told I could cancel on 7/7/by Cedric and now a Brenton will not honor Cedric's word and will not void or cancel my contract
Product_Or_Service: Bed

Posted: 8/17/10:17:PM about *** *** ***
My experience with this company occurred after we purchased some furniture from the American Freight Furniture company *** *** *** location)Do not let them talk you into using their furniture delivery serviceIf you cannot pick up the furniture your self PLEASE GO SOMEWHERE ELSEthe company that they contract to deliver for them are Con Artists!!!! I have had such a terrible experience with this delivery company and the furniture company that I will never purchase anything from them againThey give you the run around and lie directly to your faceNone of them can be trusted!! I expected my furniture to be delivered between and 4pm I was told at the furniture store by the lady behind the counter that that is the typical delivery time but I will be notified by the delivery company when they are enroute approxmins prior to their arrivaltimes the delivery driver told me that they didn't have my furniture & gave me three different locations on its whearabouts (north side, south side , and out of stock) before saying they will be here in minsIt's now going on 10pm and I am still waitingThe furniture store was no helpWhen I expressed my concern I was told well we are closed nowThis company also gave me the run around , they told me that the furniture I purchased was damaged and that they needed to give me something else or I would have to wait for an unforeseen amount of time for them to provide a replacement when I inquired about refunding my payment they said that process is forfeited when you purchase an item through layaway! Then all of sudden they found my furniture and it was an order discrepancy***!!!
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I want to take it back