American Freight Furniture and Mattress

I have a sectional sofa purchased from this company's location in greater Richmond, VA in May, I paid extra for the Protection Plan I have called the company numerous times, and wrote to them on the matter in early Feb,
I only used the sofa about months After about months the stuffing came apart Initially it was just one pillow/cushion, then the adjoining ones came apart in a similar manner This sofa was used in my living room; just family use I do not allow pets on my furniture at all
I believe this is a case of poor workmanship The seams along the bottom of the upper cushions on the longer section of the item has come apart, and some of the stuffing kept coming out (I have pictures) After about months of use I put the sofa in the garage, as it was unusable
I called the company when the damage first started appearing, as I believe the Protection Plan would cover the damage, and I wanted to have the sofa repaired But I was told

I purchased a dream Sleep King SET, box springs and mattress but was switched for a cheap junk box spring and NOT the one I orderedI have called the store and they are unwilling to fix this issueAlex made the switch without my knowledge or consentIf need be I will seek legal action

While the girl we dealt with making the purchase was incredibly kind, nothing was explained to us as far as how long it would take to receive the furnitureWe explained to her that we were moving and would need it in two weeksShe said it wouldn't be a problem, so we placed a layaway so we could delay it during the move, and have it deliveredShe explained it would be delivered through a third party company to whom we would owe a certain amount in cashEverything was fineLess than a week later, we were ready for the furniture earlier than we expected and paid the remaining amountAt that time, my husband was informed the couch was on order and they had no idea how long it would takeThey asked us to give them four weeks to provide delivery of the itemThis is absolutely not acceptableWhen we called the store to discuss options, as the website says the order could be canceled and refunded within ten days of the initial paymentTomorrow is the tenth business day, and we've been informed they're unable to do anything to speed up the process and that we will need to wait to see if the furniture arrives within days

I am rejecting this response because:
Regards,
*** ***

we purchases a reclining sofa and recliner a couple years ago from this companyWe have the furniture in our condo which we use three months out of the yearThe leather is cracking and the finish is peeling offThe company has avoided my calls and emails and finally sent an email they will not cover the product
I believe if this is what they are selling and won't stand behind their junk they need to be out of business

This customer decided to Re-Select. Customer choose the Huntington which was a difference in price and I told them that we would meet them halfway on the difference in prices. Customer explained they didn't have any extra to spend so we comp them the metal fame so they could get the
mattress

Contacted American Freight thru the website support.americanfreight.com/contaon 07/04/and haven't heard back yet
Called store that I purchased my sofa on 07/06/and Javier asked me to send an email with pictures and he would contact manufacturer to file my warranty claim
0709/Javier called me back saying that he can't file a claim because I bought my couch discounted He said to look for it on receipt that it stated no warrantyI looked at my receipt and it does not state that the item had no manufacture warrantyIt says NO REFUND, NO RETURN, NO EXCHANGEI am not asking for any of thisI am only asking to get the sofa fixed , so yes, I am asking that your store stays behind the quality of your productIf I had read the reviews on Revdex.com before going to the store, I would never buy a couch from you
I purchased the couch on 07/I don't have pets, no kidsIt does amazes me that a couch would only last for months
I sent the email to Javier, stat

I bought a couch and a loveseat from this company on August 16, I paid $for the deliveryFurniture was delivered on the 17th by a third party company called Small loadI opened the door and let them in and they brought the couch in firstI looked out the window and noticed the loveseat was sitting on it's side in the streetThe furniture was covered in plasticI never sat on it, because I noticed it had a horrible smellI contacted the manager about the smell to ask if there was something I could spray on it because of the awful smellShe said I could, but I was still too nervous to because I didn't want anything to happen to the fabric or make it worseI kept it a whole week and it didn't smell any betterI was walking around the loveseat and noticed the arm was brokenIt seems the wood underneath the arm is brokenI contacted them about the broken loveseat and she said she would need a picture of it, so my daughter and grandson helped me with thatThey emailed it

I have been waiting for days past my verbal delivery dateCan not tell me when my product will be deliveredI called and was told I could cancel on 7/7/by Cedric and now a Brenton will not honor Cedric's word and will not void or cancel my contract
Product_Or_Service: Bed

I bought two mattresses and box springsThe salesman said that there is a $delivery charge but included removal of old mattressesThey stated the fee had to be paid in cashWhen they arrived here they stated they needed another $to take away the old mattressesThis is not what the salesman told meI called today and reached a manager and informed them I would be reporting this to the Revdex.comWe ended up paying the $because we were stuck with the mattresses and box springs

I just bought a couch from American Freight months agoThe sales man told us that the couch we picked was puncture resistant, and that we could purchase a protection plan that covers and stains, holes and tears caused by animal or human bodily fluids and even cat scratches, etcWell, its only been months and the fabric on the cushions are splitting in multiple areas!!! I called the protection plan company and tried to file a claim since our salesperson assured us that it would cover this sort of thingMy claim was denied immediately!!! The plan only covers holes/tears if it was an "accident" and since I "did not know how the tears got there, it is not an accident"!!! I don't know who I am more upset with, our salesperson that sold us an $couch with a protection plan that we were told would cover everything, or the protection plan people who cover virtually nothing!!! I am so frustrated that I just spent almost $on a couch that is falling apart after only months!!

We just purchased our mattress on August 6, from your Pittsburgh - (Store #23)We also got the mattress cover for $which guarantees a full year warrantyThe mattress is already sinking on both sides of the bedIt has a hump in the middle of the bedWe sent two emails (8/and 8/19) with pictures requesting a refundNo responseAug we go to the store for info and speak to two managersWe are told they "we're gonna get back but hadn't had a chance." We were told we need to measure the impressions and they would help if the impressions were 2+ inches or moreI explained that's not what was explained when we purchased the mattressThey gave a well scripted explanation about some mattresses having defaults as they sit in warehouses and we probably got oneOn 8/we received an email explaining how to measure the impressionsAug we have sent pictures with measurements and again requested a refundWe have since read reviews on this bedding manufacturers and Ame

While the gentlemen I talked to was polite, he was unable to resolve my issue or provide any sort of solution outside of “I’m sorry”Purchased a 1,couch and love seat set a month agoI was informed that while American Freight does offer “rip and tear repair” I was never offered the option to buy this, and because it was caused by my animal I can’t pay to have it repaired/replacedIt’s a lid to a center consoleSo basically even though the service is offered, it’s only to certain people under specific circumstancesFor the amount of money I paid this is unacceptable and I will not be making any future purchases from this business

I bought two mattresses from this company and one of the mattresses has been fine and the other one has had an issue within even a yearThere's a year warranty on the mattresses I am trying to get one of the two mattresses replaced
I did everything that they asked me to do with pictures and measuring and showing that there was no stains and no malice to the mattress
I went to the store and I tried numerous times to talk to their corporate office
The claim number I have is *** All they rudely keep telling me is that the claim was denied
I cannot get any information on what else I can do or why it was denied only that it was denied
The corporate office lady Susan has been very rude and will not speak to me she claimed that I was being a nuisance
All I'm trying to do is get my mattress replaced and I've been very professional with them

On January 7th, I researched mattresses online at several stores in Cincinnati areaWe have a king size bed that is adjustable, meaning the box spring platform can be raised a loweredThe box springs can't be replaced since they are the adjustable part of the bed, so we were looking for a new King size mattress onlyOur budget is tight, so I wanted to find where I might get the best value
I reviewed the website for American Freight, Inc(www.americanfreight.us) and they appeared to have a good selection of King size mattressesI saw a couple of brand names I recognized and noted that the highest advertised price they showed on their site for a King size mattress was "$ea pc"That was well within our budget, so we visited the store #at Muhlhauser Rd., Hamilton, OH that afternoon
The store is a pure warehouse storeIt was a bitter cold afternoon, and the front door of the store was propped openMy reaction was this is bare bones operation hopefully with

This customers claim was denied for a replacement because her claim simply did not meet the guidelines for a replacement by the manufacturerNONETHELESS....American Freight will be happy to order seat cushion covers only for this customerThis order will take to weeks and customer will be
calledPlease advise customer any jumping on furniture is not advisable and speeds up any ware and tare!!

American Freight will be refunding the $109.00...total refund is $for the customer inconvenience

This is total BT - but is a typical response from the Revdex.com. THERE IS ABSOLUTELY NO MENTION OF ANY REQUEST FOR A $MATTRESS. PLEASE TAKE THE TIME TO READ MY COMPLAINT - IN IT'S ENTIRETY ! I complained because they gave me a box spring instead of a mattress. I purchased what they said was a $some mattress for $dollars - - they then said they didn't have it, and would give me a free upgrade. AND GAVE ME A BOX SPRING. I assume this response was from the store manager - who is a complaint jerkRevdex.com is a toatal waste of taxpayers dollars. ALL YOU DO IS RECORD THE COMPLAINT AND RECORD THE STORES RESPONSE TO IT. GET A REAL JOB !! AND BESIDES THIS, I HAVE A COPY OF MY UPDATED SALES RECEIPT THEY GAVE ME AFTER RIPPING MY ORIGINAL FROM ME

I PURCHASED A BED AND MATTRESS SET AND WAS TALKED INTO MAKING WEEKLY PAYMENTS TOLD IT WOULD BE SAME AS CASH FOR MONTHS BY THE SALES ASSOCIATEONLY TO FIND OUT WEEKS AFTER BRINGING THE BED HOME THAT WHAT HE ACTUALLY HAD ME SIGNED UP TO DO WAS A LEASE TO OWN AGREEMENTIT TOOK WEEKS TO GET THE AGREEMENT IN MY E-MAIL, FINALLY, AFTER REQUESTING IT 8-DIFFERENT TIMES BEFORE GIVING MY 1ST PAYMENTWHEN I QUESTIONED WHY MY INITIAL MONIES DOWN PLUS WHAT I HAD JUST PAID SHOULD HAVE HAD THE CASH PRICE OF DOWN TO THAT WAS WEEKS AFTER BRINGING THE BED HOME, THE BALANCE WAS LITERALLY ONLY DOLLARS LESS AFTER PAYING INTO THIS, THATS THE FIRST I LEARNED OF THIS LEASE/RENT TO OWNOF COARSE THIS BECOMES MY WORD AGAINST THE SALES PERSONSHOWEVER THE WAY THIS ALL HAPPENED THERES NO WAY IT COULD BE THE 1ST TIME SO LOOK INTO IT ON YOUR OWN, HOWEVER ONLY PAY CASH FROM THIS PLACE OR YOU WILL GET STUCK BY THE OUT OF NOWHERE BANK THEY DO BUSINESS WITH WINDING UP NOTHING YOU CAN DO ABOUT IT PAYING 3,FOR A BED IN WEEKLY PAYMENTS THAT I COULD HAVE JUST PAID SAME DAY FORAS FOR THE BANK, AMERICAN FIRST FINANCE, THEY WITHOUT MY APPROVAL STARTED TAKING MONIES OUT OF MY ACCOUT AS THEY SAW FIT UNTILL I HAD TO CANCEL THE ACCOUT TO STOP THEM THEY THEN STARTED DOING THE SAME FROM MY WIFES ACCOUNT TILL CANCELING HERS AS WELLTHEY LITERALLY STOLE MONIE FROM OUR ACCOUNTS AND WE WERE TOLD THERE WAS NOTHING THAT COULD BE DONE DUE TO US GIVING THEM THE INFO IN THE FIRST PLACE EVEN THOUGH NEVER GIVING PERMISSIONS TO DO SOPLEASE STAY CLEAR FROM BOTH OF THESE BUSINESSES FOR YOUR OWN GOODLIKE I SAID THE WAY THEY DID US THERES NO WAY WE WERE THE FIRST/ ONLY/ NOR IM SURE GOING TO BE THE LAST

We called the customer and left a voicemail. We apologized about the situation and stated that we would cover the delivery for the even exchange as requested. The Regional Manager left their contact information if they should have any questions or concerns