American Freight Furniture and Mattress

We purchased a bed and mattress set at the Orange Blossom Trail location in OrlandoWe were told that delivery and swould be $cashDelivery persons said they did not set up - that $was only for drop offWe are elderly and disabledWe never would have made purchase if no set up was includedWhen we first put deposit on purchase, we were told that we had day trial - that we could return if not satisfiedToday I called and spoke with James who told me that we were never told that there would be set up provided, so I asked them to arrange pick up of items and to refund full payment and was told that all sales are finalI told him we were told we had day trial and he told me that we were not told that eitherWe KNOW what we were told and regret that we tried to save money and did not go with a reputable companyThis company needs to be held accountableI got nothing in writing verifying what we were told, but we trust companies to be trustworthyUnfortunately, although American Freight provides decent prices, their personnel are dishonest, deceitful and dishonorableThey prey on low-income and elderly customers

I bought two mattresses from this company and one of the mattresses has been fine and the other one has had an issue within even a yearThere's a year warranty on the mattresses I am trying to get one of the two mattresses replaced
I did everything that they asked me to do with pictures and measuring and showing that there was no stains and no malice to the mattress
I went to the store and I tried numerous times to talk to their corporate office
The claim number I have is *** All they rudely keep telling me is that the claim was denied
I cannot get any information on what else I can do or why it was denied only that it was denied
The corporate office lady Susan has been very rude and will not speak to me she claimed that I was being a nuisance
All I'm trying to do is get my mattress replaced and I've been very professional with them

My year old parents went to American Freight on 7-26-and bought a sofa and love seat, cash and were told it would be delivered in one week.The sofa was delivered two weeks laterIt has now been over two months since my flks made their purchase and have yet to see the love seat they spent $not including tax and delivery!!! My parents have called the business multiple times and are told"it will be here next week" My older sister has called and told the same thingMy folks went to the store and there was a display model of the love seat...they asked if they could just take that one and was told no it would be another week for the one they orderedMy folks are being ripped of! I have called twice today 9-28-to talk to the manager of the storeThe first call I was told the manager was unloading the truck...I asked if there was anything on the truck for *** ***,I was put on holsWhen the employee who didn't give his name came back he told me no nothing for ***.I tol

I purchased a mattress set and headboard from American freightThe day of my scheduled delivery the delivery company notified me that I would not be receiving the headboard due to the fact that it was damagedI then called the store whom never reached out to me about the issue and was told that I would be notified when the merchandise came inI then asked would I have to pay for delivery all over again ans waa told no at that timeOver a month later and multiple phone calls all of which were initiated by me, I still don't have my merchandise.The last phone conversation I spoke with a manager that said he would get back with me about the issue, that phone call nevwr cameFinally I did speak with the original salesperson who said they were getting the merchandise in and would call me to set up delivery and that never happenedI no longer want the merchandise or a store credit and won't be doing business with said company again

In the end of February beginning of March I purchased a sectional from American freightI purchased a five year full warranty with the sectionalOn 2/13/we went to the store again to look at furnitureWe explained our situation to Jared the salesman and he was very helpfulHe pulled up the previous purchase, and said that the warranty we bought should cover the sectional and there should be no reason why we would not get either the same sectional in replacement or the at we paid for it toward a new purchaseHe gave me the email address for their district Manger Rachel and said to email pictures of the couch and the damage and she would get back to us.either the evening or the following day I sent the email The response I got was it was not covered under the warranty but they will mail new cushion covers to our homeShe stated that the plan is for accidental rips burns stains and soilsThe manufacturer only covers the frame springs and quality of the textile against def

I have a sectional sofa purchased from this company's location in greater Richmond, VA in May, I paid extra for the Protection Plan I have called the company numerous times, and wrote to them on the matter in early Feb,
I only used the sofa about months After about months the stuffing came apart Initially it was just one pillow/cushion, then the adjoining ones came apart in a similar manner This sofa was used in my living room; just family use I do not allow pets on my furniture at all
I believe this is a case of poor workmanship The seams along the bottom of the upper cushions on the longer section of the item has come apart, and some of the stuffing kept coming out (I have pictures) After about months of use I put the sofa in the garage, as it was unusable
I called the company when the damage first started appearing, as I believe the Protection Plan would cover the damage, and I wanted to have the sofa repaired But I was told

I purchased a dream Sleep King SET, box springs and mattress but was switched for a cheap junk box spring and NOT the one I orderedI have called the store and they are unwilling to fix this issueAlex made the switch without my knowledge or consentIf need be I will seek legal action

This is total BT - but is a typical response from the Revdex.com. THERE IS ABSOLUTELY NO MENTION OF ANY REQUEST FOR A $MATTRESS. PLEASE TAKE THE TIME TO READ MY COMPLAINT - IN IT'S ENTIRETY ! I complained because they gave me a box spring instead of a mattress. I purchased what they said was a $some mattress for $dollars - - they then said they didn't have it, and would give me a free upgrade. AND GAVE ME A BOX SPRING. I assume this response was from the store manager - who is a complaint jerkRevdex.com is a toatal waste of taxpayers dollars. ALL YOU DO IS RECORD THE COMPLAINT AND RECORD THE STORES RESPONSE TO IT. GET A REAL JOB !! AND BESIDES THIS, I HAVE A COPY OF MY UPDATED SALES RECEIPT THEY GAVE ME AFTER RIPPING MY ORIGINAL FROM ME

I am rejecting this response because:
Regards,
*** ***

The quality of the couch and loveseat hat we bought was poorThis would be the first time I purchased a set that started sagging after only months of ownershipI complained to them and got no response backThey ignored me after I emailed them picturesI will not purchase here again!

This customers claim was denied for a replacement because her claim simply did not meet the guidelines for a replacement by the manufacturerNONETHELESS....American Freight will be happy to order seat cushion covers only for this customerThis order will take to weeks and customer will be
calledPlease advise customer any jumping on furniture is not advisable and speeds up any ware and tare!!

American Freight's policy which we are legally entitled too is......... any cash or check given by customer......a corporate company check is sent to the customers address on receipt in to business days. This policy is practiced for the safety of our employees. Ms
*** had been explained this and also explained the store had only taken in $for the day. She refused to leave the store until we gave her back cash despite this not being our policy. I asked her to please come back later and we would be happy to refund her cash. Once again she refused to leave. Roughly one hour later the store had not taken in any more cash and the manager, Marcos, offered to pull money from his own pocket so she could get her refund. She was given a $cash refund and left the store

We called the customer and left a voicemail. We apologized about the situation and stated that we would cover the delivery for the even exchange as requested. The Regional Manager left their contact information if they should have any questions or concerns

American Freight will be refunding the $109.00...total refund is $for the customer inconvenience

This customer decided to Re-Select. Customer choose the Huntington which was a difference in price and I told them that we would meet them halfway on the difference in prices. Customer explained they didn't have any extra to spend so we comp them the metal fame so they could get the
mattress

I PURCHASED A BED AND MATTRESS SET AND WAS TALKED INTO MAKING WEEKLY PAYMENTS TOLD IT WOULD BE SAME AS CASH FOR MONTHS BY THE SALES ASSOCIATEONLY TO FIND OUT WEEKS AFTER BRINGING THE BED HOME THAT WHAT HE ACTUALLY HAD ME SIGNED UP TO DO WAS A LEASE TO OWN AGREEMENTIT TOOK WEEKS TO GET THE AGREEMENT IN MY E-MAIL, FINALLY, AFTER REQUESTING IT 8-DIFFERENT TIMES BEFORE GIVING MY 1ST PAYMENTWHEN I QUESTIONED WHY MY INITIAL MONIES DOWN PLUS WHAT I HAD JUST PAID SHOULD HAVE HAD THE CASH PRICE OF DOWN TO THAT WAS WEEKS AFTER BRINGING THE BED HOME, THE BALANCE WAS LITERALLY ONLY DOLLARS LESS AFTER PAYING INTO THIS, THATS THE FIRST I LEARNED OF THIS LEASE/RENT TO OWNOF COARSE THIS BECOMES MY WORD AGAINST THE SALES PERSONSHOWEVER THE WAY THIS ALL HAPPENED THERES NO WAY IT COULD BE THE 1ST TIME SO LOOK INTO IT ON YOUR OWN, HOWEVER ONLY PAY CASH FROM THIS PLACE OR YOU WILL GET STUCK BY THE OUT OF NOWHERE BANK THEY DO BUSINESS WITH WINDING UP NOTHING YOU CAN DO ABOUT IT PAYING 3,FOR A BED IN WEEKLY PAYMENTS THAT I COULD HAVE JUST PAID SAME DAY FORAS FOR THE BANK, AMERICAN FIRST FINANCE, THEY WITHOUT MY APPROVAL STARTED TAKING MONIES OUT OF MY ACCOUT AS THEY SAW FIT UNTILL I HAD TO CANCEL THE ACCOUT TO STOP THEM THEY THEN STARTED DOING THE SAME FROM MY WIFES ACCOUNT TILL CANCELING HERS AS WELLTHEY LITERALLY STOLE MONIE FROM OUR ACCOUNTS AND WE WERE TOLD THERE WAS NOTHING THAT COULD BE DONE DUE TO US GIVING THEM THE INFO IN THE FIRST PLACE EVEN THOUGH NEVER GIVING PERMISSIONS TO DO SOPLEASE STAY CLEAR FROM BOTH OF THESE BUSINESSES FOR YOUR OWN GOODLIKE I SAID THE WAY THEY DID US THERES NO WAY WE WERE THE FIRST/ ONLY/ NOR IM SURE GOING TO BE THE LAST

If a customer builds a bed incorrectly and causes damage we are not liableWe would be willing to re-select the customer to a different set but our sales are final and there will be no refund

While the gentlemen I talked to was polite, he was unable to resolve my issue or provide any sort of solution outside of “I’m sorry”Purchased a 1,couch and love seat set a month agoI was informed that while American Freight does offer “rip and tear repair” I was never offered the option to buy this, and because it was caused by my animal I can’t pay to have it repaired/replacedIt’s a lid to a center consoleSo basically even though the service is offered, it’s only to certain people under specific circumstancesFor the amount of money I paid this is unacceptable and I will not be making any future purchases from this business

On January 7th, I researched mattresses online at several stores in Cincinnati areaWe have a king size bed that is adjustable, meaning the box spring platform can be raised a loweredThe box springs can't be replaced since they are the adjustable part of the bed, so we were looking for a new King size mattress onlyOur budget is tight, so I wanted to find where I might get the best value
I reviewed the website for American Freight, Inc(www.americanfreight.us) and they appeared to have a good selection of King size mattressesI saw a couple of brand names I recognized and noted that the highest advertised price they showed on their site for a King size mattress was "$ea pc"That was well within our budget, so we visited the store #at Muhlhauser Rd., Hamilton, OH that afternoon
The store is a pure warehouse storeIt was a bitter cold afternoon, and the front door of the store was propped openMy reaction was this is bare bones operation hopefully with

I bought a couch and a loveseat from this company on August 16, I paid $for the deliveryFurniture was delivered on the 17th by a third party company called Small loadI opened the door and let them in and they brought the couch in firstI looked out the window and noticed the loveseat was sitting on it's side in the streetThe furniture was covered in plasticI never sat on it, because I noticed it had a horrible smellI contacted the manager about the smell to ask if there was something I could spray on it because of the awful smellShe said I could, but I was still too nervous to because I didn't want anything to happen to the fabric or make it worseI kept it a whole week and it didn't smell any betterI was walking around the loveseat and noticed the arm was brokenIt seems the wood underneath the arm is brokenI contacted them about the broken loveseat and she said she would need a picture of it, so my daughter and grandson helped me with thatThey emailed it