American Freight Furniture and Mattress

My wife J*** *** and I purchased a bedroom set from American Freight in Sanford FL about months agoIt's not even a year yet and the bed is already falling apartThey sold us a defective and poor quality productThe wood on bottom of the bed is breaking awayI am not sure if the bed is made out of real woodWe are afraid to sleep on the bed because we think that we will get injured if the bed complete fell to the floor overnightWe have been sleeping in the guestroom the past few weeksWe have purchased living room and other product from them and cannot believe they are treating their customers this wayThey are refusing to take care of the problem for usIt is always a fight trying to get them to assist usPlease help with this matter

I ordered a queen bed and received a king size frame, queen mattress set and full size frame spannersHow?!

'*** ***'
Our records show that her paper work has been receivedI HAVE CALL THE GUARDIAN WARRANTY COMPANY MYSELF AND SPOKE TO A CELESTE WHO NOW HAS THIS CUSTOMER PHONE NUMBER AND WILL CALL HER PERSONALLYWE APOLIZE FOR ALL THE MISS COMMUNICATIONSI KNOW NOW FOR A FACT IT HAS BEEN RECEIVED FOR THE 6TH TIME....NONETHELESS SOMEONE FROM GUARDIAN WILL BE GIVING THIS CUSTOMER A CALL!! ABOVE IS ALSO *** FROM GUARDIAN'S EMAIL ADDRESS!!

On May 14, I purchased a sofa at American Freight in ***, **My salesperson was JakeThe store only had the loveseat in stock but Jake said he could order the sofa size for me and have it delivered to their ***, ** store where I could pick it upThis was a perfect solution since I live in ***.Jake said it would take a maximum of weeks to arrive and the *** store would contact me when it arrivedI agreed and paid for the sofa in fullI waited weeks and never heard from anyoneI called the *** store and they said I was not even in their systemI called the *** store and spoke with JamesHe checked and said a sofa "similar to the one" I ordered was delivered to their ***, ** storeI told him *** and *** were hours away from me on the opposite side of the stateJames told me the ONLY solution available to me was to drive to *** and pick it up thereI asked why it could not be redirected to ***

***we ordered mattresses with my mom's furniture ordermy mom ordered new living room furniture and I ordered twin matresses and although we did seperate orders we had asked american freight since me and my mom live next door to each other in the same trailer park to put my matress order on the same truck as my mothers furniture orderwe called american frieght several times for days since last thursday(thursday, friday, and saturday) asking if our order(s) were all on the truck for delivery and they were suppose to deliver on friday night and never did however they did deliver saturday night at around 8:- 8:pm after they unloaded and assembled the new furniture we asked them where the mattresses we ordered were and they told us they weren't on the truck and it wasn't on their list for delivery and they showed us their list and it showed just the living room furniture and no matresses and now we've been calling american freight and we paid the $delivery fee one time

I purchased a sectional in February
Paid cash and also purchased Insurance
In October I moved
I noticed on my sectional that the inner fabric was ripped
(where the cushions go) My brother explained to me that one on the kids stood in the sofa without the cushions in trying to place an object in a high place...that's when the sofa ripped
I sent pictures to Angel at shop 113, and he advised I need to contact Guardian the insurance company
I did this and was told my insurance does not cover this
I was on the phone constantly with these people back and forth
I was even given a phone number *** *** *** to contact Grace a regional managerThe number never worked
I was even written up for making personal phones too much at my job
I decided I needed my job more than the sectional
However after looking at all the monies I spent for a sectional that lasted less than a year , I decided I want my section replaced

I purchase furniture eight months ago the Springs are sticking out from under the love seatI took a picture and so they could see it said it was not covered under the one-year warranty

In the Loves Park locationWent in to purchase a new mattress set Picked one out After paying they tried to give me the display model Then when they didn't have a new one they said they couldn't give me a refund and I would have to take the used one After saying I was going to call the police they said they were crediting my credit card I checked my card a few days later and no credit Had to call the credit card company I also discovered why they have so many good ratings on google They have a big sign saying if you give them a good rating on google, they give you a lamp as a payoff for that good rating

My experience with this store was the worseAs I write this review two months after my purchase I am still a few items short of my order that I paid for in Febuary and this is now April on top of waiting on them to come get the items that were delivered damagedThis has been the most stressful experience for me and they have refused time and time again to refund me my money after two months of waiting and waiting and excuse after excuse as to why I don't have my things I purchasedI wish I had all day to note the day by day stories they gave but I don't I just want "You All" to be aware of the set up with this company they told me my things would be delivered in three days from the purchase day now two months down the line I have whole br set half of br set with broken chest and bed frame and missing mirror and night stand and whole br set that has yet to comeplease save yourself the agany and "DO PURCHASE FROM AMERICAN FREIGHT FURNITURE STORE"!!!!!

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $delivery fee

I purchased a sofa on 2/19/ was told it would be delivered that night They called to say they wouldn't be able to make it but would be there in the morning again never showedvery rude and hung up on me multiple timesI called the chattnooga store aND the manager was supposed to help me solve the problem on Sunday the Was told he would not leave the store until my thing we're delivered It is now pm and they have closed without delivering my things again I was was told I could not get a refund They will not answere calls anymoreplease help

I bought two mattresses and box springsThe salesman said that there is a $delivery charge but included removal of old mattressesThey stated the fee had to be paid in cashWhen they arrived here they stated they needed another $to take away the old mattressesThis is not what the salesman told meI called today and reached a manager and informed them I would be reporting this to the Revdex.comWe ended up paying the $because we were stuck with the mattresses and box springs

I purchased a new bed on the 16th of December I called the store on the 21st of December I told the person my mattress has a sink in the bed manager was not in called later manager told me to email pictures to I did as he asked four different times I emailed again and reminded him that I had sent pictures to him four times he emailed me back that he had not gotten them he asked me to bring my phone to him to get the pictures off of my phone he said he would be back in touch me by Friday I called today because he did not call one of the said manager was busy but could he help I told him I wanted a refund he said once the bed leaves the store there can not be a refund even if the bed was sinking I bought the bed home I have most all of my emails my bed is not in good condition help please

I PURCHASED A BED AND MATTRESS SET AND WAS TALKED INTO MAKING WEEKLY PAYMENTS TOLD IT WOULD BE SAME AS CASH FOR MONTHS BY THE SALES ASSOCIATEONLY TO FIND OUT WEEKS AFTER BRINGING THE BED HOME THAT WHAT HE ACTUALLY HAD ME SIGNED UP TO DO WAS A LEASE TO OWN AGREEMENTIT TOOK WEEKS TO GET THE AGREEMENT IN MY E-MAIL, FINALLY, AFTER REQUESTING IT 8-DIFFERENT TIMES BEFORE GIVING MY 1ST PAYMENTWHEN I QUESTIONED WHY MY INITIAL MONIES DOWN PLUS WHAT I HAD JUST PAID SHOULD HAVE HAD THE CASH PRICE OF DOWN TO THAT WAS WEEKS AFTER BRINGING THE BED HOME, THE BALANCE WAS LITERALLY ONLY DOLLARS LESS AFTER PAYING INTO THIS, THATS THE FIRST I LEARNED OF THIS LEASE/RENT TO OWNOF COARSE THIS BECOMES MY WORD AGAINST THE SALES PERSONSHOWEVER THE WAY THIS ALL HAPPENED THERES NO WAY IT COULD BE THE 1ST TIME SO LOOK INTO IT ON YOUR OWN, HOWEVER ONLY PAY CASH FROM THIS PLACE OR YOU WILL GET STUCK BY THE OUT OF NOWHERE BANK THEY DO BUSINESS WITH WINDING UP NOTHING YOU CAN DO ABOUT IT PAYING 3,FOR A BED IN WEEKLY PAYMENTS THAT I COULD HAVE JUST PAID SAME DAY FORAS FOR THE BANK, AMERICAN FIRST FINANCE, THEY WITHOUT MY APPROVAL STARTED TAKING MONIES OUT OF MY ACCOUT AS THEY SAW FIT UNTILL I HAD TO CANCEL THE ACCOUT TO STOP THEM THEY THEN STARTED DOING THE SAME FROM MY WIFES ACCOUNT TILL CANCELING HERS AS WELLTHEY LITERALLY STOLE MONIE FROM OUR ACCOUNTS AND WE WERE TOLD THERE WAS NOTHING THAT COULD BE DONE DUE TO US GIVING THEM THE INFO IN THE FIRST PLACE EVEN THOUGH NEVER GIVING PERMISSIONS TO DO SOPLEASE STAY CLEAR FROM BOTH OF THESE BUSINESSES FOR YOUR OWN GOODLIKE I SAID THE WAY THEY DID US THERES NO WAY WE WERE THE FIRST/ ONLY/ NOR IM SURE GOING TO BE THE LAST

I purchased furniture from them on the around or on February I pick out a dinning room set along with a living room set I was told the wait would be a week after I week I called and was told the furniture I purchased would be delivered on March I called back on March and was told they did not see a date for the truck to come in on March and they don't know who misinformed me I kept calling they kept giving me excuses finally after three months of waiting they told me they were having problems with the manufacturer and that I had to pick another set I just had a c section and I told them I could not make it in *** the store manager sent me pictures I pick one simarlar to the one I originally pick up I got the furniture April 14th only to find out the furniture would not fit I had to get two loveseat and the delivery person delivered on two different days at ten at night and when I called to complain American freight told me they had nothing to do with it Because the deliver

I purchased a mattress and box springs along with a king size bed frame on 2/19/16, I was told because I was paying with a check they would need two weeks before they could deliver but that they would use that two weeks to get the merchandise in stock In March 1, they were supposed to deliver the merchandise I called around am to see what time because I needed to get my car fixed, Mike said someone would call when they were on their way I called two more times about hours apart and was told the same thing I called at 6:and was told again, by Mike that the delivery crew was there loading up again and that someone should be calling back any minute He told me they closed at At 8:after I put my kids to bed I called back to discover they closed at The next morning they didn't open until 10, I called at 10:01, talked to Mike again and was told we would be the first delivery About 12, Rodney calls I was thinking they were about to bring our bed Only to find ou

On July 2nd, my husband and I visited the Montgomery, AL location of American Freight Furniture WarehouseWe picked out a couch and loveseat and told the salesman, Chris, that we would like to purchase bothChris informed us that the pair of couches would need to be ordered, but would arrive within two weeksWe paid for the couches that date, and the money was withdrawn from our debit account within the hourMy husband and I were buying a new home and closing on July 25th and decided we would be okay with waiting for the shipment to arriveWe arranged with Chris to pick up the couches on this date and had a signed receipt for proof of thisAs July 25th approached, I called the store to arrange a time on the 25th to pick up out couchesThe salesman told me that the couches had not arrivedThis was almost a month after the date of purchase, and two weeks later than the guaranteed arrival dateHowever, my husband and I still wanted the couches so we decided we would continue to w

Me and my husband walked into American Freight looking for a dining room set an associate name Wesley came up to us asking if we needed any help and we asked if our first choice of a dining room was availableHe said he would go check and let us know when he returned he came back and said that they didn't have that model available so we picked out another model and he stated again that he would go and check if there was any more models availableHe came back and said that yes there was one more available so we went ahead and said we would purchase that modelHe seemed super nice and kept saying how he was going to look out for us and give us a discount and also said that he was giving us a year replacement planAnd gave us a delivery date and what seemed was a great purchase turned out to be a huge scamWhen we got our delivery the table and chair were all scratched and one of the legs of the chairs was pretty much about to break and they delivered chairs of our chair setSo I went ahead and called American Freight and spoke to who said was the manager and he stated that there was nothing he could do that we bought the floor model and the floor models are sold as isMind you why would I buy an incomplete dining set it just makes no senseAnd we were never told we were buying a floor model because if that was the case I would of never of spent that much money for a floor modelI know for a fact that it wasn't a floor model because the sale associate Wesley said that he himself would be building the chairs so he was going to make sure they were built rightSo tell me if that was the case then why did I receive the floor modelNow to go on about the chairs, the manager stated that the floor model came with chairs but our receipt it clearly says chairs and I have picture proof that the floor model included chairsThis company is a complete rip off and the associate Wesley is a scam artist please whatever you do dont buy from this company unless your looking for lies and a big head acheI am contacting the corporate office as well as the Revdex.com so they are aware of this store that scams people for their money with their lies and tricksIf I could give them no stars I would because this place does not deserve any ratings

I bought a Serta 2500RFS SanMarChocolate sectional couch from American Freight around years ago and it already has multiple rips in itI don't have any kids and I don't have any pets so there is no reason why the couch should be in such bad shape already

Really disappointed about customer careI have purchased house full of furniture from *** MI shopThey promised to deliver all the items on the same day, which they did except the dresserI paid full amount in cash for the delivery as wellIt is been closer to a month now still they did not deliver my dresserWhen I call them they say that it will be delivered on that day but never happened until now