American Freight Furniture and Mattress

Bought $worth of furniture from themGot it delivered one of the couches were rippedCalled Robert the manager said he would have a replacement delieveredA week goes by, I called again and he said he doesn’t know when he will have the right piece in and wouldn’t give us a refundWe had to change our color of the couches to chocolate and got those deliveredThose were rippedHad to wait another week for that replacementOur dresser delievered was the completely wrong dresser and style and color, called and spoke to the manager “Jack” who apparently doesnt work there, and they laughed about it and they think its funnyOnly offered a small store creditNo refund

Customer is getting swapped out at her convenience

I just spoke to the customer and she has decided to apply the $store credit towards a bedroom set she had on the same layaway

A warranty is not an instant replacement! A customer must meet the specifics of the guidelines of the warranty to be replaced, this customer did not! We stand by our last response! Happy to give a percentage off if customer wishes to replace. To fabricate and heighten communications cannot get a replacement, one must meet the specifications of warranty to be replaced

I purchased mattress and only rec'd now feel whole thing was a setup
at time of purchase was in my car, unable to take deliverytold them I would be back tomorrow, holiday was next day
went back days after purchase and was told none in stockflipped me on one mattress that I needed that day2nd mattress, I didn't get for months, not in stock told3rd mattress till haven't got, told couple of times not in stock
about a month ago got a new manager and he tells me a paper work problem, that's why I never got a call it was in
seems someone signed for my mattresstried working with manager for past month, nothing resolved, just excuses
like waiting on president, waiting on fraud, reviewing security tape, comparing signaturesand onso they have not contacted me on this at allI have always have to go themits time something is done!

I bought a mattress and a sectional during one of their promotionsI decided to use their finance option for the first timeI originally wanted to do the layaway, but was told that they don't do that anymoreI asked how long the payments were and was told weeks which is monthsTurns out if it's not paid off in months they add fees and interest which drags it out a yearBut the payment is auto deducted from my account so I don't have control how much or how quickly it's paidI get no statements to know what my interest rates are, the fees, or what I still oweYepBy the time I'm done I'll have paid twice what I bought it forAnd they purposely kept that from me because I asked before I signed anything

Spoke to the customer and explained how the layaway policies works, and she stated that she was never toldWe have the signed layaway sheet at the store to prove that she knew the parameters of the contract she was entering inShe was told that she could use her store credit towards something
else, and that the delivery fee would be discounted from the amount of the saleWe are waiting for her to come into the store
Eric S*** Regional Manager, Virginia
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To whom it may concern;
I recently purchased one sectional couch for $and a bed for $from American freight in Vestal Ny
I have had so many issues with the furniture that I purchased that I am very upset and asked to return the items
The couch that I spent almost $on has a broken leg and big rip in the bottom of it! The bed was a complete FAIL! Purchased February 19th did not receive until late February 20th
Had a funeral to go to as my Grandfather passed away and I had to fly to FLAfter I came back, my husband and I decided to out the bed and couch togetherFirst thing was the couch and noticing the big rip in the lower bottom then the wobbly broken legThe couch was able to be pushed against the wall to be held upNow the bedWhat a waste of money! My husband opened one of the boxes and saw a smashed in corner on the drawer, so I called American Freight to tell them about the damage, right after I hung up the phone, my husband spotted the frame piece

No where under the return refund policy does it say all says are finalIf that is how they are going to operate then they need to re phrase their policyThey also should remind you of that when making purchasesWe have already talked to many people to let them know how horrible of a company this isWe had enough money to buy the mattress we could of gotten a better deal to go else whereInstead the manager offered to discount the merchandise in order for us to buy through themWe should of just taken our business else where if I would of known we would be dealing with this

The worst customer service I have ever experienced in my life! My husband and I have been in the market for a new living room set for quite some timeMy Husband has a chronic illness, so we decided as a family that we didnt need to go to a big name store and spend thousandsSo today as we were browsing online we came across what seemed to be a great deal from American freightWhen we get there, we are led to this horrible couch and loveseat that I wouldn't even consider for my kids playroomLet alone a true family room where we entertain our guestsSo we browse for a while with our two toddlers and see a few things that peak our interestMy family and I sit down to discuss which set we like bestWe are prepared and about to make a very large purchaseThe next thing I hear is "get off my furniture kids" my husband and I immediately get up and begin to walk our kids to the car deciding not to purchase from this companyAs we walk by the manager, without provocation, he yells at me and says I don't come to your home and climb on your furniture maybe you should keep a better eye on your kids This immediately stopped me in my tracksFirst he yells at my kids then he yells at me! I turn around as my husband takes the children to the car and ask the manager if he has childrenHe avoids the question and tells me that I am a bad mother because my husband and I, in his words were not watching our boysThis is the store manager! Picking a fight with a customer! I have never felt so disrespected and angry with a company before in my lifeAs a manager of a store myself, I would never treat anyone the way this man treated my familyAnd yelling at children! I think not! This so called business will never get a dime from myself or anyone I know ever againBuyers beware!

dollar mattress lasted weeks and was misrepresented at the storeIt is not the one I laid on at the store locationStore does not allow return or money back on this particular product

I went to the store on the February 26th and purchased some furniture the was suppose to deliver my furniture on March 4th I never received a call about my furniture I called up to the store later that day and Pat one of the CSR informed me that my merchandise was had been damaged and I had to wait a whole days to receive my furnitureI went to the store on the 6th do get a refund and Melvin that was the manager did my refundI have received my $back on my card but every time I call them about my $corporate check the keep giving me the run around like they don't know where my money is I'm becoming very impatient with this companyI just want my check so I can cut ties with them

I purchased a couch and love-seat set in August and also purchased the warrantyShortly after, my couch started coming apartI called the store and they requested that I send an email with pictures documenting the issuesI sent the email in April and was told by the store manager it would take four weeks to get a responseI sent follow up emails to the store manager a month later and never received a replyI went into the store where the employee called the store manager and told me that he would call or email me to resolve thisI never received a responseI contacted the district manager and never received a responseI contacted the corporate customer service and continue to get rerouted back to the district and store managersFour months have now passed and no one has answered, responded, or contacted me

I went to the *** store #on March 11th and me and my husband picked out a loveseat and sofa set that was not in stock at the timeThey said it was a special order and could take from 6-weeks to arriveWe agreed and did all the paperwork and gave our credit card information to have the weekly payment deductedThe store manager *** said we won’t withdraw from your account until you actually have possession of the furnitureI said ok that works and that was itOn March 16th at 12:49pm I received a call that my furniture was already in and we could pick it up or have it delivered for $dollarsWe opted to pick it up and told the lady on the phone that o would do soShe said to come after so that there would be people in the warehouse to help load the furnitureOn Saturday March 17th we borrowed a trailer and loaded my children into my truck and went to go pickup the furnitureI arrived there and was told that they were understaffed and we had to waitAfte

This customer furniture just came in last night. This customer is also welcome to a full refund if they would like. Or we would be happy to offer them a free upgrade to another item. However they would like to proceed we are sorry for any inconvenience

I purchased a bunk bed on the of MayWhen putting itogether there was a crack in the woodI called the store to try to get some assistance with replacing the piece that was damaged or exchanging the entire productI was told no they couldn't do either, even though it wasn't even a week since I purchased itI asked to speak with a managerI was placed on hold, no one ever came to the phoneI was hung up onI tried repeatedly calling back, but there was no answer
Product_Or_Service: mission hills twin bunk bed

This person is not being honestI was not foul mouthI requested a refundI explained to them that there is nothing in the store that I wantI did inform Susan that I would complain that she is rudeI simply would like a refundIf the company will not refund me then I will purchase an item (in which, I don't want) and never conduct business there againIt is not ethical of a business to keep a person's money when he or she does not want to purchase anythingThank you for assisting me with this matter

Have attempted to call her a many times to let her know that her sofa has been in stock and we have been trying to contact her but her numbers are either bad or go straight to voice mail. Will deliver for free once she calls back and tells us when to bring it

We are finished with this issue, add started in our earlier response we were refunded, however the business is completely lying as the finance manager Gina stated there was a recall to *** *** directlySince this is a resolution process we feel it's important to make sure this business does not treat other customers like this in the future We are completely satisfied with the refund, but not by how the business handles their customer service

The HB to this set fits both a full size and a queen size bed. That is why it has two sets of holes in the legs. The brackets to attach the mirror to the back of the dresser are attached to the back of the mirror. Our delivery is subcontracted and their service
does not include setup but does include carrying the items to the room where they belong. We are sorry for any inconvenience to Ms*** and would be happy to offer her small price adjustment to help her find someone who could do the assembly for her