American Freight Furniture and Mattress

American Freight has placed an order for this table and American Freight will deliver it free!

So here we go again with this company I had to do this a few months ago for my couch and this time is for the love seat I contacted them in august for it broken in the back I still have a year warranty that they do seem to want to honor I can't tell you I will ever recommend this company to a friend or purchase from them again

I purchased a reclining couch on 2/25/ On 9/25/16, I noticed that the stitching was coming undone and a hole was forming on the top cushion I called the store because I purchased the year warranty An employee by the name of Trey advised me that this will fall under the one year warranty because it was a quality issue He advised me that I needed to email Ryan R*** and submit him some pictures showing the issue I did so and also spoke to MrR*** to explain where the issue was He advised me that a claim would be submitted on my behalf and I would receive a new couch I emailed MrR*** again on 11/7/to get an update on my claim and to advise him that the tear had gotten worse He advised that he verified the claim was sent and would follow up with me once he received an update On 12/12/another email was sent because I haven't not received an update in almost a month MrR*** advised that they received a credit and are waiting on my couc

ON 03/31/I PURCHASED A BED ROOM SET ND FURNITURE ..THEY DELIVER ALL BUT MY DRESSER/W DRAWERS..ALL WAS DELIVER BUT MY DRESSEDITS BEEN DAYS ND THEY STILL HAVE NOT DELIVER MY DRESSER..IVE CALLD NUMEROUS OF TIMES NOW THEY WONT ANSWER THE PHONE ND I TALKED TO BIFF ON ONE OCCASION ND HE SAID THEY DONT HAVE IT ....SO I SAKED WHERES IT @..ITS COMING..WELL WHEN..HE DONT KNOW ALL IS PAID FOR HAVE THE RECIEIPTS...I PAID 1,850.00...ND I DONT HAVE MY DRESSES GOT ALL THE OTHER THINGS...NOW WHEN I CALL THEY HAVE CALLER ID..ND THEY WONT ANSWER....BIFF IS THE MANAGER..HE PICKED UP THE PHONE ONE TIME ND I NEVER HEARD FROM HIM AGAIN...TALKED ONLY ONCE

I don't know where to begin, because I am so angry with this company, and filing a complaint here will hopefully gain some traction with a PROPER RESOLUTIONIn the end of October, my wife and I went into the local furniture American Freight in Port Orange, FLWe found a particular sofa/loveseat set that we both liked, and paid upfrontWe set the appointment for the middle of November, we were moving to a new place and wanted to make sure we had the furniture there the weekend after the new home becomes oursOn the day of the delivery of the furniture, we receive a call from Tim, the man who sold us the furniture and the manager of the local storeHe tells us that the furniture was damaged with several tears on the loveseat and sofaHe offered to replace the furniture in to days and not charge us a second delivery feeMy wife and I were completely fine with thatThat to days came, and we heard nothingMy wife and I were very busy people and we couldn’t call them right awayIf they didn’t call us, we would call them on the weekend, when we had more timeWe had to call them today (12/2/2017) to find out what is the deal with the furnitureThey received the furniture yesterday afternoon, but did not inform us of the furniture delivery, or when it would comeDid I forget to mention that the person we talked to today was Tim, the local manager? He tells us, at 11:30am today, that the furniture will be delivered to us soonFive or six hours later, still no furnitureMy wife calls back, and asks the company where the furniture isIt was STILL IN THE STORE! My wife wanted the phone number of the regional manager of the area, whose name was MikeMy wife calls this guy, and from how my wife tells it, he had a condescending toneHe was offering my wife lamps and then a $store creditMy wife wasn't hearing that, and told *** *** Mike to call meHe called me the first time, but I was talking with my wife and missed the callMy wife explained to me what happened and what this regional manager offeredIt was a complete insult, and the condescending tone part made me really upsetWhen he contacted me again, I gave him the business on his offer, believing it to be completely insulting, given that we were paying customers (who paid the items in full), who were given damaged furniture by the company, and having to wait weeks, beyond the time that was given to us by Tim, the local store managerI asked for half my money back to Mike for these reasons:
We paid for the items in full
The furniture was damaged upon arrival
We were told by the manager of the local store to days for replacement
The store did not follow up with us
We had to wait many hours from the time we called today to receive the itemsAfter much conversation with Mike, he gave me an offer for $dollars cash back and $store creditReluctantly, I agreed to that offerAfter mentioning this to my wife, she was told by Mike that his offer to her was the best I can doIt was an hour later after this call, about 7:PM, that the movers arrivedThey did an excellent job with moving the furniture in and applying to legs to the setHowever, after the movers removed the plastic the sofa, I went to inspect the item and found several scratches, tears and indentationsWhen they brought in the loveseat, there were some of the same things as wellTook pictures of the damageMy wife and I were upset, as we should beWhen a PAYING customer receives furniture, there should be damage to itWe told the delivery guys that they are not at fault, but it is the company, and whoever is moving their product into the stores that should take responsibility for thisWe, as paying customers, should not be resorted to this treatment, nor should be treated in anyway but with the utmost respectSO, TO MAKE THIS CLEAR IN LARGE CAPITAL LETTERS, I IMPLORE THAT ANYONE READING THIS UNDERSTANDS: DO NOT BUY ANYTHING FROM THIS COMPANYTHEY ARE QUICK TO TAKE YOUR MONEY, KEEP PROMISING YOU THINGS, BUT THEY CANNOT KEEP UP WITH THEIR END OF THE BARGAIN, AND CANNOT GIVE YOU A QUALITY PRODUCTWHEN YOU DO COMPLAIN ABOUT WHAT YOU PAID FOR, THEY WILL TREAT YOU, A PAYING CUSTOMER, LIKE DO NOT MATTERPLEASE TAKE YOUR MONEY ELSEWHEREDO NOT FALL INTO THE TRAP MY WIFE AND I FELL INLet me mention that this is my first time complaining about any company in this fashion, because for the most part, issues were resolved amicably with other businessesHowever, the events that have unfolded with American Freight from the end of October to now makes me compelled to tell every single person in *** County, The State of Florida, and this whole country of ours in every way possibleThis company is not great, and they will do a disservice to you

BUYER BEWARE! If you purchase here, make sure ADAM IS NOT YOUR SALES PERSON! Request ANYONE else! Not only was he on his phone the entire time while I spent $1,with him, he was so rude ANDHe straight up LIED to me about the frame and headboard included in the price I paid for the bed (mattress and box spring) he straight up LIED to my face and my mom as well since she was with meALSO, I called yesterday to mention it to the manager, Leroy (I never complainI am a very calm person and understand things happen everywhere but this was completely unacceptable) and Leroy never called me backI will be making a corporate complaint as well as the Revdex.com and possibly furtherHe was absolutely terribleDO NOT BUY FROM HERE !
Also not to mention the tables I got were such low quality that they didn't even align when putting them together! Not low priceslow quality!

I contacted American Freight at the end of May in regards to a sectional I purchased that was fraying and seams were coming apart on seat cushions, the couches back cushions and even the pillows
Upon contacting American Freight they told me to email the pictures of the furniture where the seams were popping so I sent them to the store manager Zach Lewis at the Morse Rd locationI didn't hear back until I called and they stated that they had not received the emailSo I sent the email again on June 10, I had to argue with the company to get then to honor the year warranty I purchased on the furnitureI was told I should have called sooner and they couldn't do anythingI had to demand to speak with upper senior management to get them to even put in a "request" to replace the furniture after I told them to come pick it up I want my money back
I received a call about a week later (I will have to check phone records for precise date) stating it would take da

We purchased a bunk bed from American Freight in Knoxville, TN, on 11/11/ Since the bed was not in-store, we were told it would be delivered in no longer than days The sales manager said it normally does not take the full days for delivery but they would keep in touch with us throughout the process We called them twice after several weeks because we had not heard from them, being assured each time the bed was would be delivered any day On 1/31/(days later), we went to the store to ask about the status of the bedThe manager told us the bed had been delivered to the store and asked if we would be available for delivery the next day Delivery was set up for 2/1/between - 5pm The manager called on 2/1/at 12:pm to tell us the bed had been discontinued but he could bring a cheaper bed for the same price When we told him that was not acceptable and we wanted our money back, he said he was unable to return our money and would have to request a refund from corporate because we paid with a check and that we would receive a refund in - business days He, then, told us if we have a problem with it, we could just call corporate Three phone calls to corporate and business days later, we still have not received our $refund from corporate The last two phone calls to corporate tell us the check has been mailed (each time it was mailed on different days) and blame the US Postal Service for the delay

whatever you do, DO NOT, DO NOT, DO NOT use their rinky-dink "delivery service" in Moraine OHI purchased a couch from American Freight and Mattress in Moraine OH and requested their so called "delivery service" I believe they are called *** *** Delivery run by "Brian", phone number ###-###-#### They brought the couch to my home, requested payment of $65, then after not ATTEMPTING to bring it inside my apartment bldg., told me it wouldn't fit!! They said to go back and pick out another one that would fit There was not another one in my price range This piece of crap delivery service refused to return my money!!

I bout a new mattress and box spring September it came with a yrs warranty the mattress is very poorPoor quality the box springs have broken , there are several issues as far as springs are coming through mattress , severe indentations equivalent to 4-inches deep in multiple areas , I have contacted multiple people and managers at the store my neck and back are absolutely killing me , I have also called corporate with no response they ask me to send pictures to emails I have sent multiples they are still not accommodating the warranty I can't sleep I'm in tremendous body pain in which I've never had before and I need this resolved this was my last alternative

I bought mattress & box spring set and after weeks noticed the mattress was not sewn together on one sideAfter many phone calls and pictures of the mattress I got a phone call on 8-24-from Derick G*** saying they would replace the mattress and I have heard nothing elseAt this time I would like a refund of my $

The quality of the couch and loveseat hat we bought was poorThis would be the first time I purchased a set that started sagging after only months of ownershipI complained to them and got no response backThey ignored me after I emailed them picturesI will not purchase here again!

After almost six weeks of waiting, speaking to the regional manager a few times, calling every store near me, after being quoted three weeks for delivery after purchase, I'm done Three thousand dollars was spent on total, and we still have not one piece of our five piece King bed set, or our mattress I'm *** There has been next to NOTHING for communication, when I've reached out to the regional manager Cana, she gave me some half *** voicemail in return, I've been sent in a wild goose chase to even find this woman Plenty of friends and even strangers are now aware of the *** service that American Freight has to offer to anyone who actually makes them moneyAnd I am not the oneAlready done a review on their page with much more detail, but I'm sure it won't make it to the public because there's literally proof of my communication to them with nothing in return So Have fun getting out of the hot water on this one, American Freight Many people in Delaware and Dublin have changed their minds on the business they will be choosing to finish their homes

I had bought a couch from American Freight on Mulhauser Rd in Cincinnati, OHWhen the couch was delivered to my home it was too big and would not fitI was still charged a delivery fee of $And they took the couch back to the storeI went back to the store to exchange it for a smaller couchSpoke with a manager and he assist me with the exchangeNot knowing that I was not supposed to been charged a delivery charge which was documented at the bottom of my receiptI was told by the people *** delivered my couch that there was still a charge and I gave it to themWhen I realized I was not supposed to have been charge I immediately called back to American Freight and spoke to a manager in regards to it he said he would look into itWhen I came up to American Freight to pick up my mattress I asked about the issue with the delivery chargeHe told me that he is not responsible and do not have proof that I paid and the ones that delivery my furniture took the money since it was

This store sells cheap garbageI bought my couch months ago and the frame brokeThey said it was two months over its warrantyMy butt is hitting the ground

I bought a sectional sofa and the two halves do not match I sent a picture to the store and while looking at it I was told there was nothing they could do about it despite the fact the manager could see the two different colors

On June 1, 2016, I placed a dining table and chair on layawayI went into the store and requested my refund on or around June 14, The young lady informed me that unfortunately, their layaway policy does not allow a refund after daysShe stated that I could either receive a store credit or simply get the chairs only if I did not want the table anymoreOn June 26, 2016, I called and spoke with the store manager and asked if I decided to only get the chairs what would happen to the rest of my money as it would be an overpayment? He told me that I could only get a store credit
This policy is absolutely unacceptableI was even willing to purchase something from the company for the sake of good businessHowever, I find it hard to believe that keeping an overpayment from a customer (layaway or not) is acceptableEven if I decided to purchase something from them to compromise, they refuse to give me my overpaymentAlso, I asked if he would make a one-time exception to the

I purchased a sectional couch and ottoman from this company and paid for delivery While the delivery man was assembling it he stated that a leg to the ottoman was broken and would return with a new one the next day Nobody shows the next day and I call and they said it would be there by the end of that dayI called for days in a row only to be promised it would be dropped off only to be stood up for the whole week To this day I still do not have the leg for it and would like this issue resolved

Over the course of the last few years, my wife and I have spent over $10,at the American Freight location in Lima, Ohio and for the most part we have been satisfied customers, until recentlyIn October of 2015, we purchased some furniture for our new house including two couches for the living room and we purchased the stain warranty on those two couchesThe warranty states that if the couches are stained, and are not able to be cleaned, then they will be replacedThat is what we paid for, so that is what we expectThe couches had picked up some stains in several places by May of 2016, so we intended to utilize the warranty that we had purchased as anyone would, but we were stonewalled several times by people at the American Freight location in Lima when we called in to ask how we were supposed to proceed as per the warrantyWe had to try several times to get someone in management to take our call, and when we finally did one of the assistant managers told us to go ahead and tr

We purchased a King size bed from American Freight less than months agoI noticed at the warehouse the mattress had an odd odorThe salesman said that was and to give it 6-weeks to normalizeThat odor is still on the bed and is,keeping me from sleeping wellThe mattress is also insanely firm, I was told this would be broken in within the same timeframeWe spent over $on this bedWe want to return it and choose a better bed but they reuse to let us return itThey had a sign hung up on a poster board that said "NO RETURNS" when I asked the salespeople about that the day we came in to purchase they said they do not enforce that if the quality of the bed is the reason for needing to returnIn this case, it's got an odor as well as beyond hard to the point our body's hurt when we get out of bedThis happens every single dayCan you please help me?! I feel like we were scammed by these people