American Freight Furniture and Mattress

A warranty is not an instant replacement! A customer must meet the specifics of the guidelines of the warranty to be replaced, this customer did not! We stand by our last response! Happy to give a percentage off if customer wishes to replace. To fabricate and heighten communications cannot get a replacement, one must meet the specifications of warranty to be replaced

Customer is getting swapped out at her convenience

To whom it may concern;
I recently purchased one sectional couch for $and a bed for $from American freight in Vestal Ny
I have had so many issues with the furniture that I purchased that I am very upset and asked to return the items
The couch that I spent almost $on has a broken leg and big rip in the bottom of it! The bed was a complete FAIL! Purchased February 19th did not receive until late February 20th
Had a funeral to go to as my Grandfather passed away and I had to fly to FLAfter I came back, my husband and I decided to out the bed and couch togetherFirst thing was the couch and noticing the big rip in the lower bottom then the wobbly broken legThe couch was able to be pushed against the wall to be held upNow the bedWhat a waste of money! My husband opened one of the boxes and saw a smashed in corner on the drawer, so I called American Freight to tell them about the damage, right after I hung up the phone, my husband spotted the frame piece

Have attempted to call her a many times to let her know that her sofa has been in stock and we have been trying to contact her but her numbers are either bad or go straight to voice mail. Will deliver for free once she calls back and tells us when to bring it

I purchased a mattress and box springs along with a king size bed frame on 2/19/16, I was told because I was paying with a check they would need two weeks before they could deliver but that they would use that two weeks to get the merchandise in stock In March 1, they were supposed to deliver the merchandise I called around am to see what time because I needed to get my car fixed, Mike said someone would call when they were on their way I called two more times about hours apart and was told the same thing I called at 6:and was told again, by Mike that the delivery crew was there loading up again and that someone should be calling back any minute He told me they closed at At 8:after I put my kids to bed I called back to discover they closed at The next morning they didn't open until 10, I called at 10:01, talked to Mike again and was told we would be the first delivery About 12, Rodney calls I was thinking they were about to bring our bed Only to find ou

I bought a Serta 2500RFS SanMarChocolate sectional couch from American Freight around years ago and it already has multiple rips in itI don't have any kids and I don't have any pets so there is no reason why the couch should be in such bad shape already

ON 03/31/I PURCHASED A BED ROOM SET ND FURNITURE ..THEY DELIVER ALL BUT MY DRESSER/W DRAWERS..ALL WAS DELIVER BUT MY DRESSEDITS BEEN DAYS ND THEY STILL HAVE NOT DELIVER MY DRESSER..IVE CALLD NUMEROUS OF TIMES NOW THEY WONT ANSWER THE PHONE ND I TALKED TO BIFF ON ONE OCCASION ND HE SAID THEY DONT HAVE IT ....SO I SAKED WHERES IT @..ITS COMING..WELL WHEN..HE DONT KNOW ALL IS PAID FOR HAVE THE RECIEIPTS...I PAID 1,850.00...ND I DONT HAVE MY DRESSES GOT ALL THE OTHER THINGS...NOW WHEN I CALL THEY HAVE CALLER ID..ND THEY WONT ANSWER....BIFF IS THE MANAGER..HE PICKED UP THE PHONE ONE TIME ND I NEVER HEARD FROM HIM AGAIN...TALKED ONLY ONCE

Complaint taken via phone from consumer by **.Customer bought a futon from the American Freight Store located at Northfield Rd, Unit 10, Northfield, OH, approximately - months ago, paid $plus tax for the futonCustomer also purchased an Extended Warranty for another $ Approximately -months after purchase, a spring on the futon broke while son was sitting on it Customer called American Freight, along with sending pictures of the futon and was told that American Freight would send the pictures to the Warranty companyCustomer has asked to speak with the manager, was told "I am the manager."  Manager told customer that he would contact warranty companyCustomer has called company numerous times to try and get matter resolved, but has been told they have not heard back from warranty company. 

I bought a sectional sofa and the two halves do not match I sent a picture to the store and while looking at it I was told there was nothing they could do about it despite the fact the manager could see the two different colors

On June 1, 2016, I placed a dining table and chair on layawayI went into the store and requested my refund on or around June 14, The young lady informed me that unfortunately, their layaway policy does not allow a refund after daysShe stated that I could either receive a store credit or simply get the chairs only if I did not want the table anymoreOn June 26, 2016, I called and spoke with the store manager and asked if I decided to only get the chairs what would happen to the rest of my money as it would be an overpayment? He told me that I could only get a store credit
This policy is absolutely unacceptableI was even willing to purchase something from the company for the sake of good businessHowever, I find it hard to believe that keeping an overpayment from a customer (layaway or not) is acceptableEven if I decided to purchase something from them to compromise, they refuse to give me my overpaymentAlso, I asked if he would make a one-time exception to the

Employees Sean and Jose and Duan skimmed my card and stole all of my money with the help of someone in Michigan

I purchased a sectional couch and ottoman from this company and paid for delivery While the delivery man was assembling it he stated that a leg to the ottoman was broken and would return with a new one the next day Nobody shows the next day and I call and they said it would be there by the end of that dayI called for days in a row only to be promised it would be dropped off only to be stood up for the whole week To this day I still do not have the leg for it and would like this issue resolved

I purchased a bed frame and bed from American freight When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replacedWe were son on a king size bad and a frame With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company I sent in pictures and waited approximately weeks for a callFinally called and spoke with another associate and he informed me my claim wasn’t sent in to call back I called again and spoke with mike who put me on hold, I was left on hold for over minutes and I called back and was told by another employee t

I purchase furniture about a year ago and put part of it on layaway,was told I had months to pay it outI go 5/14/to pay it off and pick it upI was told they would have to see if its still available,now to me and most other places that advertise layaway you put so much down and they store what u purchase until picked upNot the case at this business which I was not told about,your paying for and on the amount of money you spend in store.That is not my understanding so I ask for my money back,I'm told they would have corporate send me a check or return in credit card usedI explain to C*** regional management I no longer have that card it was a card I had with my mother who is now deceased and I no longer have that card.So today I received a partial check with info other portion will be on MasterCard after I explained I no longer have that card it is still put on someone's MasterCard they didn't even put # on the card they put it on.They are advertising layaway I hav

This is set up for a swap out on MondayCustomer has been very happy with the communication. We are transferring sectional over from the Cahokia location on Monday

whatever you do, DO NOT, DO NOT, DO NOT use their rinky-dink "delivery service" in Moraine OHI purchased a couch from American Freight and Mattress in Moraine OH and requested their so called "delivery service" I believe they are called *** *** Delivery run by "Brian", phone number ###-###-#### They brought the couch to my home, requested payment of $65, then after not ATTEMPTING to bring it inside my apartment bldg., told me it wouldn't fit!! They said to go back and pick out another one that would fit There was not another one in my price range This piece of crap delivery service refused to return my money!!

Our store was in the vicinity of the phone outage that occurred in the Northwest yesterdayThe delivery truck had broken down and the store could not call the customers...for this we apologize!!
THIS CUSTOMER HAS NOW BEEN DELIVERED!!

I bout a new mattress and box spring September it came with a yrs warranty the mattress is very poorPoor quality the box springs have broken , there are several issues as far as springs are coming through mattress , severe indentations equivalent to 4-inches deep in multiple areas , I have contacted multiple people and managers at the store my neck and back are absolutely killing me , I have also called corporate with no response they ask me to send pictures to emails I have sent multiples they are still not accommodating the warranty I can't sleep I'm in tremendous body pain in which I've never had before and I need this resolved this was my last alternative

I bought mattress & box spring set and after weeks noticed the mattress was not sewn together on one sideAfter many phone calls and pictures of the mattress I got a phone call on 8-24-from Derick G*** saying they would replace the mattress and I have heard nothing elseAt this time I would like a refund of my $

On 2/15/I purchased a sofa chaise from the American Freight Furniture location at Page Ave St Louis MoMy purchased was delivered on 2/21/On 2/26/at approximately 11:pm while watching tv the right side collapsed out of no whereI have degenerative lumbar spine disease and heart disease so this all was to say the least a major suprise and shock to my systemThe next day I called the location and asked for the manager and was told that she was busy dealing with income tax customers being that it was a Saturday and very busy so I explained to the guy that answered the phone what happened and he was like it just collapsed huh which said he didnt really believe meI told him I have no children in my home and I am disabled and I dont go around jumping on furiniture believe me so he put me on hold, and came back and told me to take pictues and send them to the managers email of which I did the same day No one returned my call that day and the store had only be