American Freight Furniture and Mattress

I ordered furniture 8/17/I was told I would not pay for furniture until it was picked upThey would have it available 9/7/My furniture was not available and I never picked it upThey charged my card 9/18/I did speak to someone who refunded that payment backBut did not refund my inital payment of back to me as of yetShe assured me that I could cancel the order and would no longer be chargedI have copies of the screenshots from that online message exchangeThey added the full amount to my credit report and have been calling my phone leaving vm and text messages for furniture I never gotAfter they told me everything was cancelledI talked to someone in october and I threaten going to Revdex.com and they said they git a supervisor involved who would see the account closedIm still getting calls telling me I have to pay for sonething I never gotId like them to stop calling and remove the open account from my credit report immediatelyIf I can get my refund

Employees Sean and Jose and Duan skimmed my card and stole all of my money with the help of someone in Michigan

We will be happy to refund this customer, if this customer wishes not to do a claim to have it replaced...but because they don't like it...they must pay to have it returnedAmerican Freight would be happy to discount the delivery to $
Again American Freight will be happy to refund but because they do not wish to do a claim for a replacement and wish to return it because they don't like it and a claim was not made to determine a defect.....customer must return it themselves....delivery has been discounted $for this customer

*** *** called up to our Corporate Office wanting to speak to our Customer Relations department. Ms*** was so rude to our receptionist that she considered her aggressive so she gave me the call. I direct the Customer Relations for our
company. This customer was exceedingly disrespectful to myself and our people here at our corporate office. I let go of her calls because she became so very belligerent she could not be reasoned with. None the less my team investigated her complaint and American Freight will be refunding Ms*** so not to continue to do business with her. Ms*** has been contacted of this refund

When looking at the Posture Plus and PTon the website there is a disclaimer in the description of both sets that states "Photos are for advertising purposes only. It also states that "Mattresses sold in sets only"These mattresses are the only pictures on the website that show a general
overview of a warehouse and not of the individual mattress by itself

we had to go get our furniture they wouldnt delivery it so im letting you know that they are not a good company to deal with

On 2/15/I purchased a sofa chaise from the American Freight Furniture location at Page Ave St Louis MoMy purchased was delivered on 2/21/On 2/26/at approximately 11:pm while watching tv the right side collapsed out of no whereI have degenerative lumbar spine disease and heart disease so this all was to say the least a major suprise and shock to my systemThe next day I called the location and asked for the manager and was told that she was busy dealing with income tax customers being that it was a Saturday and very busy so I explained to the guy that answered the phone what happened and he was like it just collapsed huh which said he didnt really believe meI told him I have no children in my home and I am disabled and I dont go around jumping on furiniture believe me so he put me on hold, and came back and told me to take pictues and send them to the managers email of which I did the same day No one returned my call that day and the store had only be

On August 26, I purchased a Windsor King bed from American Freight I also purchased a king mattress, box frames and sofa/loveseat through financingI scheduled delivery for October 5, On October 5, 2018, they delivered the bed, box frames and sofa/loveseat; but no mattress I called Mike who handled my order and at first, he had the nerve to tell me I didn't order a mattress and I said that I would purchase it at another store I was irateHowever, after having to email him proof of purchase, he apologized and sent the mattress later on that night with a free pillowOn October 6, my boyfriend put the bed together and I noticed that it wasn't the bed that I purchased on August 26, It was a Windsor but the incorrect model I called Mike and again he said that I didn't have the wrong bed And again, I had to email him proof He then apologized and said that he would have to see if the bed is in the back He didn't call back I called him the next day

Our store was in the vicinity of the phone outage that occurred in the Northwest yesterdayThe delivery truck had broken down and the store could not call the customers...for this we apologize!!
THIS CUSTOMER HAS NOW BEEN DELIVERED!!

Horrible service! They advertise same day delivery, but then it's not in stockExpected me to wait 2-weeks for deliveryEnd tables and coffee tables were damaged so them they wanted me to wait additional time for thoseI threatened to cancel the order and was promised delivery last nightNo one showed upPromised first thing today still nothingCalled up and with no regards that people are waiting for this furniture delivery, he says it will be there someone todayNot first thing in the morning, not same day deliveryI was hung up on 2x's before even bring able to speak to anyoneAvoid this place if at all possibleHorrible horrible follow thru on promisesHave yet to even see the quality of this orderI'm beyond upsetStay away!!!!!!!

I went online to look for prices of a queen size mattress and I came across American Freight's websiteon their website it listed a queen size mattress for $a piecewhen I went into the store in Maumee, oh the sales person there told me that if I just wanted the mattress I had to pay morethis is advertising because I did not get the mattress for $plus tax I paid $plus $tax for a total of $this was more than I wanted to pay for a mattressi was hoping to get it for what the website said the price was

Bed was paid to be assembled but was completely in correctly put together..been giving the run arounds for months and they tried to send a guy out at 930pm I wasnt home..he came the next day but didnt have the pieces that were missing and they havent helped me and has been very rude I spent cash..I shouldnt be treated this way

I purchase furniture about a year ago and put part of it on layaway,was told I had months to pay it outI go 5/14/to pay it off and pick it upI was told they would have to see if its still available,now to me and most other places that advertise layaway you put so much down and they store what u purchase until picked upNot the case at this business which I was not told about,your paying for and on the amount of money you spend in store.That is not my understanding so I ask for my money back,I'm told they would have corporate send me a check or return in credit card usedI explain to C*** regional management I no longer have that card it was a card I had with my mother who is now deceased and I no longer have that card.So today I received a partial check with info other portion will be on MasterCard after I explained I no longer have that card it is still put on someone's MasterCard they didn't even put # on the card they put it on.They are advertising layaway I hav

American Freight has Fed X the chairs to this customer. Customer has the FED X tracking #. They are do to come in on 4/4. American Freight apologizes for any inconveniences!

I received furniture July First with this company, they promised (their "guarantee") it to be delivered at a certain time, which was not However, the main issue is that my furniture, both the couch amd loveseat, were delivered with tearsI contacted the store and the sales person of the tear that were not even caused by me They were contacted multiple times right awayI also took pictures and even went up to the store The sales person that I was dealing with (who no longer works there) said the furniture that I had was out of stock and can take weeksI wanted the same furniture that I already had since I just moved and purchased other items for the living room as wellSo I was given just a $credit which I told the store I may use on a dinning room table (which I never did) and still was waiting on the status of when that furniture would be in stock In addition, I did purchase the year warranty which I felt I should not have to file against my warranty for damag

This is set up for a swap out on MondayCustomer has been very happy with the communication. We are transferring sectional over from the Cahokia location on Monday

I purchased a bed frame and bed from American freight When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replacedWe were son on a king size bad and a frame With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company I sent in pictures and waited approximately weeks for a callFinally called and spoke with another associate and he informed me my claim wasn’t sent in to call back I called again and spoke with mike who put me on hold, I was left on hold for over minutes and I called back and was told by another employee t

I bought a pillow top mattress set which I bought on February 28,it is sinking in the middle of the mattress which shouldn't be happening in such a short period of time I spoke to a clerk at the store and they told me to email pictures to show the difference in depths of the mattress I did so on several occasions asking them to please contact me I have not heard from the company at all I just want to exchange this unfit mattress for a new one

Complaint taken via phone from consumer by **.Customer bought a futon from the American Freight Store located at Northfield Rd, Unit 10, Northfield, OH, approximately - months ago, paid $plus tax for the futonCustomer also purchased an Extended Warranty for another $ Approximately -months after purchase, a spring on the futon broke while son was sitting on it Customer called American Freight, along with sending pictures of the futon and was told that American Freight would send the pictures to the Warranty companyCustomer has asked to speak with the manager, was told "I am the manager."  Manager told customer that he would contact warranty companyCustomer has called company numerous times to try and get matter resolved, but has been told they have not heard back from warranty company. 

I bought two mattresses from this company and one of the mattresses has been fine and the other one has had an issue within even a yearThere's a year warranty on the mattresses I am trying to get one of the two mattresses replaced
I did everything that they asked me to do with pictures and measuring and showing that there was no stains and no malice to the mattress
I went to the store and I tried numerous times to talk to their corporate office
The claim number I have is *** All they rudely keep telling me is that the claim was denied
I cannot get any information on what else I can do or why it was denied only that it was denied
The corporate office lady Susan has been very rude and will not speak to me she claimed that I was being a nuisance
All I'm trying to do is get my mattress replaced and I've been very professional with them