American Freight Furniture and Mattress

I went into the Dallas location and purchased a queen bed on Octfrom a gentleman named (Cedric)After paying in full that day I was told “it was not in stock and it would take weeks to come in”Not once has the Dallas location reached out to me l’ve had to continually call themThe first person I talked to told me it would be in Monday of last week or this Monday(which has passed)Then I talked to another guy last week, on the phone trying to see if my queen bed would be here this Monday he said they could deliver it on Thursday which is Thanksgiving and I told him that wouldn’t work for meHe said “I’ll call you back and see what we could do”, but never did So I called back and I talked to another person who then told me that the bed hadn’t even come in....I’ve talked to three different people including someone at the Grand Prairie location who was also unhelpful (Teresa)Yesterday when talking to Teresa I was told that they would upgrade my bed to one that was in stock and it would be delivered the same day and here it is a day later and I still don’t have a bed

we purchases a reclining sofa and recliner a couple years ago from this companyWe have the furniture in our condo which we use three months out of the yearThe leather is cracking and the finish is peeling offThe company has avoided my calls and emails and finally sent an email they will not cover the product
I believe if this is what they are selling and won't stand behind their junk they need to be out of business

I purchased furniture from American Freight in Metairie LA in April I made payments on the furniture because my house was not to be completed until June There were NO issues with our original salesman and my living room sectionalside chairs, dining table and chairs were delivered on time with no problems
01/I noticed that my table began to bubble/bulge in spotsI called American Freight and they advised that I have to call the Guardian Warranty Company to file a warranty claim I did that and they said that my warranty does not cover the bulging wood on my table and that I have to speak with American Freight because it is a manufacturer issue
I called American Freight, spoke with a female manager and she asked that I email pictures to her and she will be in touchweeks went by and no word from American Freight I called back and spoke with a male managerHe asked that I email pictures directly to himI immediately forwarded the email that was pre

I was sold a reclining sofa and love seat for $I also purchased the year warranty for an additional $for both piecesThe furniture was delivered for an additional $The same night I received the sofa I sat down and reclined only to have the PLYWOOD back of the sofa to breakI could not push the foot rest down with my feetI had to straddle the foot rest and push it down with my handsThe very same thing happened with my love seatI called the next day...I was told to send a picture to the store's email address for a warranty replacementI waited a week and called the storeI was told it would be weeks before they had my particular set of furniture back in stockI wait the weeks and call for a follow up and was told it would be another few daysI was given a date and time they would arrive....the day came and went with no furnitureI called the next day...no answer, so I drove to the American Freight location where I had purchased the furniture and received horrible treatment! The have a ALL SALES FINAL clause in their contract, I assume this is to get around having to stand behind the quality (or lack of) their productsFINALLY my furniture replace meant is delivered...let's see how long this will hold up

I put $down in cash to hold an item but then I found out that I don't need the item and less than 24hrs I go back to get my refund and they say I have to wait two weeks for a check and that policy isn't printed any where in the store or on the receipt I was provided with I called the cooperate office and spoke with Belinda that gave me Doug T*** the VP number ###-###-#### to Call about a cash refund he approved the refund but the Customer service Rep Marco said they didn't have $I'm the store as of 1140am on Wed 03/28/to give to me .I had to sit around and wait until they had it .I saw with my own eyes two transactions and I know they have the money he's just trying to make me wait .Because I wanted my money back

On March my family and I went into American freight to purchase a dining tableA sales associate by the name of Joshua assisted me with getting through the process, my fiancé went in the following day to pick up the tableWhen we made it home and set the table up we realized that we were given the wrong tableWhen we realized that and called American freight the place was already closed for business being that it was Sunday and the closing hours are 5P.M on SundayWe were given the Chase table Chase table instead of the Pompei high tableI called the following day 03/and requested to speak with JoshuaJoshua acknowledged that he made an error but asked me to bring in their table and i’ll Be able to pick up the correct tableI didn’t agree with me picking up the table since me and my family were already inconvenienced by being given the wrong dining set, and brining it home and setting it up ourselvesI requested to speak to a manager and was informed by the manager the ne

I went and purchased a dining set on Feb 5,and waited over hours for my dining set to be brought up front to be loaded into my truckAs I waited over hours they only bring me my table and cant find the chairs on top of it was closing time so I only walked away with a table and have to return the next day for my chairsThe employees were all joking saying they have no cash back for the customers change telling other employees to go to a bankVery unprofessional!!! I will NEVER return

I purchased a couch on Nov14,2015.The day before delivery they told me my sofa was damagedThey said they would loan me a sofaI was fine with the decisionThe week of Christmas they called to deliver my sofa which they didOn Christmas day I tried the motion sofa and I did not workI called them and they said I would get another sofaOn February2,I received the new sofa...same problemI called themThe manager keeps putting me on holdI called the main office in OhioI told them the problem she said she understood and would call them to find out what's going onShe said she would call meback and she didn'tI can't afford to spend $on a non workingsofaIt needs to be replaced again with a working sofa

....left a message with customer today, items in house....will be delivered to customer by tomorrow evening, 12/30/

I purchase furniture about a year ago and put part of it on layaway,was told I had months to pay it outI go 5/14/to pay it off and pick it upI was told they would have to see if its still available,now to me and most other places that advertise layaway you put so much down and they store what u purchase until picked upNot the case at this business which I was not told about,your paying for and on the amount of money you spend in store.That is not my understanding so I ask for my money back,I'm told they would have corporate send me a check or return in credit card usedI explain to C*** regional management I no longer have that card it was a card I had with my mother who is now deceased and I no longer have that card.So today I received a partial check with info other portion will be on MasterCard after I explained I no longer have that card it is still put on someone's MasterCard they didn't even put # on the card they put it on.They are advertising layaway I hav

I ordered a piece bedroom set form American Freight in Metairie LouisianaI had to pay a hundred dollar shipping fee because a third party company does delivery for themThe furniture was packaged nicely with padding and everything.When the delivery crew left I checked the boxes and four out of the five pieces were scratched and dented.I immediately called the company and they told me that they can send me out some more furniture but I would still have to pay a delivery fee of $this timeI was confused as to why I had to pay a $delivery fee when it was their mess upThen the supervisor asked if he could refund me $dollars to keep the damaged furniture.I told him no then asked for the corperate numberI asked if I could get a refund and store supervisor told me that they dont give out refundsCorperate ask me why I called them and not the storeI told them that I did call the store and they gave me your number cause they said it was nothing that they could doHe rushe

Regional Manager has contacted this person todayCustomer has picked out another design that has a difference in priceAmerican Freight has agreed to pay HALF THIS DIFFERENCE WITH FREE DELIVERY

On 8/24/I went into American Freight and paid off my layaway in fullTotal being $We purchased a reclining love seatAmerican Freight told us that when it was paid in full the couch would be ordered and delivered to their store in 2-weeksOn 09/19/we called to see if the couch has been delivered to the store, they said no and that they would go pick one up from the other store and will have it available for us on Saturday 09/24/We called on Friday 09/23/and asked if our couch would be ready to pick up on Saturday 09/24/and American Freight stated the couch was there and anytime Saturday would be fine for pick upI called on Saturday morning to let them know that we were on our way( our friend took off work to come help us) and they stated that they did not have our couch and they did go to other stores but could not find one(which makes no sense, because why wouldn't you just call the other stores)Also called us a liar about speaking with someone the day before to confirm I asked when will my couch be in, and they proceeded to tell me it could be 2-more weeks but really have no idea when we could expect our couch to be in the storeWell as you could imagine I was very upset (and I am pregnant with no couch at all because I got rid of my old couch...expecting my new couch)I than asked for a refund, if they could not give me a delivery date ( which they could not) and they proceeded to claim that I could have the floor model that everyone has been sitting on for months at no discounted rate and it voided any warranty I could get to protect itWell of course I said no and they told me that they would not refund my money until 10/03/I explained it was American Freight that did not preform not me, I paid in full a month agoThey said to badWell I cooled off and called back, spoke to the managerI explained that this was not our fault and needed our money to buy another couchAfter a 1/hour he told us to bring in our bank card we used and he would credit our money backSo I didNow I went to my bank and they said it would be in our account within 24-hoursIt was notI called the corporate # of American Freight and told them the whole story and they said, well it could take up to days to refund it to your account...our processing center is very slowThe customer service was terrible throughout this experienceThe manager at the Boardman OH store was rude on the phone and to my faceThey smirked at me and were just flat out rudeI would advise anyone to use another accredited store like Ashley Furniture right down the street

I purchased a dresser on March 24th it was delivered to my house that same day damaged I contacted them the next day with pictures showing of the damage they did not have a replacement dresser I waited months no contact from them even though I called them every week found out that they do have another dresser in stock and have had for weeks and I still have not had my dresser replaced I have been told that they only replace and deliver on Sundays I work every Sunday they have not made any contact with me at all

Horrible!!! My sectional I purchased from them for over $didnt last two years! The springs calapsed and so did the cushionsStay away from themTheir furniture is very poorly made

I purchased a bedroom set from the *** location of American Freight and made my final payment on 05/25/I was assured my furniture would be in stock by 06/03/I rented a *** to pick up my furniture, but when I arrived it was not in stockThe company promised that I would get free delivery of my furniture on 06/04/When I called to find out what time the delivery would be made, I was told that my furniture was in *** *** It was then promised that my furniture would be delivered on 06/05/2017, but again, I never got my furnitureWhen I called to complain, I was promised that I would receive $back as compensation and that my furniture would arrive no later that today, Monday 06/12/Today I got a phone call from a delivery driver saying that he was in my area and would be by to deliver my furnitureHe never showed up and when I attempted to call him, he did not answerWhen I called the American Freight store to let them know, they also were unable

Susan, On there initial purchase we did upgrade their chair at no charge to the customer as the original chair had been discontinuedWe have replaced the damaged chair that they receivedThe customer is correct, it was swapped out late in the day, however they do have their new chairWe
have given them $for their inconvenienceThank you Rachel T*** Regional Manager American Freight -Buffalo/Erie ###-###-####

As stated....the manufacturer saw the pictures and denied her claim all the way aroundThis customer has had the furniture for YEARS, ware and tear are evident here and play a huge factor for the non-approval
Please have the customer read her guidelines of her warranty, GUIDELINES MUST BE MET!! It is a legal right of the manufacturers in order to replace
Again, AF will give this customer a good discount on a replacement!!

Business contacted me to today and said they would replace my couch sometime this week

I have personally emailed this customers receipt up to Guardian myself....THEY NOW HAVE IT!! THIS IS NOT AN AMERICAN FREIGHT WARRANTYIN ORDER TO PLACE A CLAIM SHE MUST CALL THEM...GUARDIAN!
We apologize, we called Guardian and they were having troubles with there fax machine serviceI have
verified that now Guardian has the receipt!