Anastasia Date.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] To AnastasiaDate: Yes, you have refunded the credits for the calls that were not placedYour refusal to see the real issues at hand is the reason we are discussing this here instead of on your siteYour response is typical for AnastasiaDate – you are attempting to shift the blame to another partyAnd now you tell me that I won’t get a refund because of a “falling out with this lady?” First, why would the status of my relationship have any effect on the outcome of this complaint? When there are technical support issues I must have a specific relationship status with whatever lady might be involved? Is this a new rule that you have failed to post online? Next, how would you know the status of my relationship with this lady? Are you monitoring my communications with the ladies on this site? The real issues are that I was inconvenienced and the lady was inconvenienced because of technical problems on your site that you are responsible for – not me or the lady or my bank that your customer support team has placed the blame onBecause your site failed to address the technical problems I was compelled to keep spending money (credits) to even make the phone call happen and that is the issue to be discussed here But, my intent in this response is to use facts to prove my caseIf all you can provide is allegations and changing rules then there will be no satisfactory resolution for this complaint In the photo [redacted] you can see that your call center operator is blaming me because your database has an incorrect phone listedNo one gave me access to your database to change itI (not someone else) provided the correct phone in my profile by updating it myself before any calls were attempted – am I required to change it elsewhere? If so, I couldn’t find itIt appears that your database did not get updated which is no fault of mine because I gave my phone number in the only place you have indicated me to give it After admitting that you don’t have my number correct she then tells me it could be because my bank may not accept foreign chargesSo even knowing that the problem is on your end she tried to pass the buck and blame someone else for your mistake Also in this message your call center operator states that call [redacted] was expired because your system couldn’t reach the lady at the appointed timePerhaps this was because the appointed time didn’t match the time she expected to be called – it was originally set for PM her timeShe had changed it to half an hour later but your system set it to midnight her timePlease view [redacted] At this point you are likely to claim that she made a mistake in rescheduling and I would be inclined to believe youBut the information I will provide proves that every time a call gets rescheduled your system changes it to a time that has not been requested In the photo [redacted] you can see that I requested noon for my timeIn the lower half of the photo is a message that says my old time was PM! Because I won’t call a lady at that time of night (AM her time) unless I know her much better I cancelled the callNo one can be blamed for this inconvenience except Anastasiadate And the photos [redacted] and [redacted] also show that none of the times match the actual times requested or the times the ladies changed it toHow can the resulting confusion be blamed on me or the lady? As you can see this can and did cause a great deal of confusion and that, in order for me to try to clear things up with this lady it required spending money (credits) to make sure the calls were made at a convenient time for me and the ladyThe facts show you are to blame and that is why I requested the refund The scheduling problems were not beyond your control – the fault was entirely with your system and I would venture to say you have done nothing to fix this problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Todd B [redacted]

Thanks for your message As per the terms and conditions of the site...you should contact customer support by phone to have your account deleted Please follow the process as you would have solved this issue long ago as noted on the site.Sincerely,Gregory V [redacted] CSD Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your sudden change in pricing WITHOUT notification is reminiscent of an online scam designed to bilk people of their money and it is both dubious and criminalIt would appear that you are selling women to the highest bidder, and using intimidation tactics on the women to prevent them from communicating with authoritiesPerhaps a criminal investigation should be opened into your bride traficking operations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] We have read your complaint and it seems that your case was already solved as soon as you contacted our Customer Support department.We were able to check your transactions and prove that you made a purchase of credits worth of $When you registered to the site you were offered three bundles of credits with different pricesAll our logs show that you selected the $package, completed your billing information and pressed the checkout button not changing the selected amount of creditsIn addition, I can confirm that there is not an initial offer of $for credits as you mentioned in your complaintWe have other better prices for our new membersThat makes me think that you are referring to the price of the package available after the first purchase and that you noted later In any case your message was received by our dedicated customer care department that solved your issue in less than hours From your words we understood that you made a mistake selecting the appropriate package of credits and accused our site for taking more than you though were buying.We completely understand that mistakes happen specially if you don’t pay attention to the selected amount listed in two parts of our purchase form before actually paying Your message was received and in a few hours you were offered to select from the packages of credits according to the amount available in your profileThe same day a partial refund was issued to your card adjusting the purchase to the minimal amount you mentioned in this complaint ($15.99)We are terrible sorry to hear that you decide to involve third parties to solve an issue, that was the result of your own selection and that could be fixed with a quick call to our customer supportWe have checked our call logs and don’t see any incoming calls from you.Should you have any questions don’t hesitate to contact our customer support department that is available 24/to guide you through our services Best regards,Alexander

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your site claims to provide women who are looking for foreign men for serious relationships/marriage In my instance, this was certainly not true I have joined an organization that researches and finds fraudulent profiles on sites like Anastasiadate Of course, I was using your site before I joined the organization When I divulged who I was talking to at Anastasiadate, my friends found the profile of [redacted] It was obvious she was not looking for a relationship with any foreign man, let alone myself Months later, they found out that she had a longtime boyfriend via her [redacted] account They posted the video online You are right She can date whomever she chooses She can have boyfriends But you should not charge the men who use your service, to talk to her or any woman It is obvious you cannot guarantee the women at your site are looking for serious relationships You compare yourself to other dating sites but you omit something that is obvious At other sites, I can pay a fee and talk to any woman I wish At your site, I have to pay to talk to [redacted] without knowing any of this information I have to find it myself So the question is this, why is she at your site in the first place, when it is obvious she has a longtime boyfriend whom she loves very much? What could motivate her to do deceive men who are at the site? I was told you would respond to me like I was an *** But I guess I am just too naive I thought perhaps, this was all a misunderstanding Of course, it isn't Good day, sir In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They tell me that their site is legit but everytime chat with the person you can tell they're lying and they're using a steel video that move back and forth and you can tell is fake and then when you call them you talk to another person just not even themAnd I've been having a lot complains as I've been doing research on them but a lot of customers saying that they are fake and scammers you should check insights to allow people post bad comments bad customer service customer service screams at customers to tear the rigid but they never prove to youFix the problem could being a scammer in telling the people that you girls are true and they're not Sincerely, [redacted] ***

To The Revdex.com & Amolatina: Amolatina must never set up a customer’s account for monthly payments without the customer’s knowledge or consentThis is illegal and is theft Amolatina must never advertise a $join fee which they use to get the customers payment information and then set that customer up for monthly payments without the customer’s knowledge or consent Thank-you Revdex.com for resolving this matter I suggest that companies like Amolatina (and their affiliates) be monitored for compliance to ethics Sincerely, [redacted]

Hello [redacted] ***, I have read your complaint and understand you seem to have not had much luck in using our site and now wish to seek a refund on the basis of it was too expensive and that you feel the ladies were not serious in you/dating/etc.For starters our members are serious as you are if they find the right person...which can take time It is a premium site for members that are serious in finding friends, spouse, etc As a premium site it is not for everyone When you signed up you agreed to having your credit card recharged every time your amount of credits dipped near zero You used the site and got the service you signed up for However I cannot refund you for was seems a failure to find someone and realizing that it was too expensive for you to continue We can cancel and terminate your account You could have contacted customer service long ago to disable auto-recharge or delete your account but you didn't In the future be careful using online sites that have monthly membership fees for example I have a subscription to Microsoft Office 365...and it is on auto-recharge too I am aware I signed up for that just as you did Good luck to you in the futureSincerely, Gregory V [redacted] CSD Director

Hello, I have reviewed your recent rebuttal I want to be clear that we do not advise any member to send another member money for English lessons or anything else Actually our anti-scam policy recommends to not send any money to anyone Members from our site are verified for indentification purposes and to ensure they are serious in there intentions of finding love abroad However, we do not and cannot force members to remove themselves from other dating sites they have previously participated in as some sites are either very slow to comply with requests for deletion We have contacted the member in question and she has told us that she has contacted the other site to remove herself from there Obviously we have no way of deleting her from another dating site ourselves.Her English level is her own determination Thus if she feels she does not speak it well, she can indicate this There is not indication that this member has scammed you in any way If so, please send us any requests for money from you and also file an anti-scam claim as per our website so as the right department can look into this matter further If she has broken up the relationship, complaining via the Revdex.com in an attempt to get revenge is not the proper way to proceed I hope you can understand we have nothing to go on in your case without any specifics as to how she scammed you personally.Sincerely,Gregory V [redacted] Customer Service Director

[redacted] , Have you filled out an anti-scam claim? I am unclear why you are complaining here and not following our process for refunds As such I cannot refund you any monies as you have not even provided us the details of the member you claim has scammed you by having a boyfriend By the way, we do not ban members from dating other members, as it is their choice Many members date multiple individuals until they decide on the one to settle down with It would be anther thing however if any party was married which in this case is not the situation it seems I think you may have ended your relationship for any matter of reasons and thus blaming the site for not being able to guarantee love, which no dating site can do If you have been scammed for anything other than someone dating multiple members, I would suggest you file an anti-scam claim form as we can investigate this matter in more detail based on your assistance to what what said, claims of evidence you have discovered, etc We are aware at times that some members will fake a reason for a refund when in reality they just didn't find love...so I hope you can apprecaite we have to investigate your claim like all the rest and look into all communications between the parties to determine if any scam did take place Again, dating mutliple people is not scam I would also point out that to most women if you never met them before, they may not take you serious...so if you can clarify if you ever met would also help You can file your anti-scam claim by contacting customer service or clicking on the anti-scam claim link on the website to fill in your details of the incident(s) Looking forward to hear from you and get your claim to processThanks you for understanding, Gregory V [redacted] CSD Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although by choosing to retain $of my $56.00, givecredence to your company thievery knowing there is no legal or moral right todo so, fly-in-the-face of its reputability.Additionally, I submit that the veracity of your companybusiness practices lacks integrity.As a result, cancel my account # [redacted] as previouslyrequested (to customer service) effective: [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , I have read through your complaint carefully for several reasons You have been a member of our site for a long time You have spent a considerable amount of time and money as well It is unfortunate that you have not had the results you ideally would have preferred Every day we receive new client with aims that are no different than yourself However, I believe you understand that there is not a dating site on earth that can guarantee “love”, “success in finding a wife” (in your case), or even go on a date Though we have an anti-scam policy that was created to prevent scam from taking place on our site, this is not a guarantee that people will avoid falling victim to scam This can only be done if members follow “some common sense” in how the conduct themselves online One way for example is to not send money to anyone you have never met or unsure about To this point we cannot guarantee customer satisfaction as there are simply too many variables beyond our control in the online dating sphereAs you have noted by your own admission, it seems you spent more money trying to find love online than you would have desired However, I must remind you that this was a choice you made I suppose I could use the gambling analogy One can go to Vegas to spend some money in hopes they get lucky but there are no guarantees anyone will win Therefore, not a good idea to spend one’s life fortune I understand you realize this now and probably could have used better restraint to prevent the situation that you caused yourself Needless to say, I don’t believe the casinos will give you any money back if you lose Like gamblers have gambling problems I think this is my first case of hearing anyone having an online dating problemYou managed to go on a date I know this may be a surprise to you but at least that is something There are many couples that never meet in person for various reasons and likewise people are free to change their minds after meeting someone in person Nevertheless, we cannot guarantee dates just as no other dating site can We are also not in the business of spontaneously arranging dates for customers and thus we do not “produce” dates This is only something that can be done by willing people and has nothing to do with the site we are simply the communication platformYour implied suggestion of scams, profiles, etc., is probably due to you being upset as it simply not true and we as you already noted we have anti-scam policies to make our site safer for our clients As I stated earlier, results are up to you to achieve we are not a marriage agency nor a match maker We are simply a communication platform for people to meet online and decide who they want to date We are in no way a site that “gets you dates” – no online dating site isNeedless to say, I am afraid there is not much I can do but to advise that you not online date given your history and current situation that has developedI cannot refund you for services that were rendered while you were a member of the site I think in lieu of your situation it may be good to suspend your account so as you not ensure even bigger costs which may not positively influence your futureAgain I am sorry things did not work out for you and that your spending got out of control I nevertheless wish you better luck in the future possibly finding someone in more traditional face-to-face ways Sincerely, Gregory V [redacted] CSD Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Sirs,In all due respect, I was involved with your firm (AmoLatina) for several yearsYou, you fact, changed your web site and you billing/purchasing pagePrior to the change a customer was NOT required to OPT out of Auto RenewalIt is blatantly deceptive marketing to require someone to OPT Out of Auto-billing rather than OPT INTO auto billingYou deceptive practices were only discovered in my monthly check of my bank accountI was auto billed times for $eachI was auto billed one time for $15.00.I found your web site amusing and was thus entertained for a whileI accepted it for what it is, soft porn adult fantasy entertainmentI had one lady from Brazil ask me for $to buy a carShe also told me that if I would send her flowers just one more time she would send me some photos [redacted] ***Of course, I didn't do it.I actually arranged a date with one of your ladies while on a business trip to San Jose, costa RicaWe were set to meet when you e-mailed me asking for details of what kind of "gift" I had brought for hereI cancelled the date and went to the infamous " [redacted] at the [redacted] ***It proved ot be far less expensive than AmolatinaWhile in Columbia I arranged a date with a lovely lady and we are still communicatingWhile waiting ot meet here in your office in [redacted] I observed ladies sitting in front of to monitors each carrying on 'Chats" with other foolsNone of hte ladies looked like the super models on your websiteIn my long involvement with you I managed to jump through the hoops and meet one very nice lady but it required kissing lots of frogsI have learned that you employ contractors in various countries to provide your services and all allow that they might not follow all of your rules but I do think that you know what is going on with you fictions chatsI am thinking of sharing some of my experiences on the many web site that provide commentary on you businessDon't worry, there will always be Western men who are lonely and dream of the ideal [redacted] lady and their will always be disadvantaged ladies who will lend their faces you you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) First of all they did say they are a marriage company they owner of [redacted] same companythe word brides is a giveaway, Anastasia us to send out magazines they advertised marriage in their magazines before now they're claiming to be a dating site even though no one's dating anyone from the site.And their girls are fake and their videos are 100% pre-recorded 2) It's amazing how uneducated and unformed their spokes person is for their company ,maybe if they could get their phone number right on their Revdex.com front page they would be more informed on who called and how many times they have called there company 3) Ukrainian government that's where you get passports and where I get this secret information from besides private investigators your theory is that anyone will say anything for money I will agree with you your girls do it every single day!!!! But what doesn't lie is pictures social media hidden video interviews ON TAPE addresses phone records passports [redacted] uses [redacted] on ping technology and each cell phone has its own identification number you can identify the location of every cell phone in the world so when you take a picture with [redacted] and you're in the Hong Kong market at o'clock in the afternoon with your boyfriend shopping for fruit this picture automatically post and time and date stamps the picture through this technology which is as accurate as you can get ! so how do you think she supposed to be on line LIVE in front of a computer at same time? using biometrics facial recognition software through algorithm technology you can see your videos are pre-recorded it simple no human can make the same movement perfectly each and every time it's humanly impossibleif you record it the same movements and patterns are duplicated over and overYou should of looked me up on LinkedIn 4) One thing I know is you can't judge anyone if you don't meet them and you can't judge anyone if you're not online! your girls are not online 100% I can prove it again you hire models you take there pictures you pre-record their videos .so how can they make judgment upon me ? first of all and five houses across the world and I make in the seven figures and I never had anyone complain about my looks, Well until nowLOL and even though Anastasia was in Spain on a boat and not online or in Ukraine the agency sent another girl named Juliya And of course she fell in love with me but she was not my type But you can make up your stories since this is what you been told from your women in your life time 5) YES their boyfriends live with them they sent me a message on VK telling me I was fooled from your agency their boyfriends told me not to contact his girl friend anymore.I was able to get their cell phone records and all their information you see they know they're getting paid to 30% from your company angencys everybody in Ukraine knows because you put ads in the paper there and it is no mystery or secret what you're doingyour corrupt your fraudulent you're taking a vantage of people both emotionally and financially you're about the biggest ss on planet earth! I wish you take your st back to Moscow and shove it! And how can a girl be in Hong Kong? China? Spain? Moscow? Austria? Poland? on a boat in the ocean ?at a nightclub? on a monorail in Hong Kong? in front of an Apple Store in Germany at the exact same time that you claim live chat ? How can this girl be in a room in front of a camera at the same location she was last week at the exact same time when she's at these other locations? how do you do it? How can your robot girls have the same algorithm patterns that's are humanly impossible to duplicate how can their hair and make up and clothing never change? How can I call them on their cell phone and you know their are apps system that can tracker there cell phone in China? but you're claiming they're in front of a computer in front of a live video camera ? You are fraudulent ! You pay these agency money ? before you give me any adviceon dating why don't you clean your company up? it's full of ss liars get a real job or real profession and I 100% can prove every single thing I'm saying pay me my money $40,I'm also filing a complaint with the attorney generals office in New York so you know filing a document is a crime in New York get your address your phone number right first! and tell your buddies to quit writing fake reports on Revdex.com to increase your Revdex.com ratings , [redacted] [redacted] [redacted] If your a great company you don't have this [redacted] out therei been in Business years zero of this ***zero !!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What Anastasia is saying in their answers it is acceptable for women to be on multiple web sites chatting under many aliases even though it says in Anastasia’s “guarantee” that “This lady has never authorized her name, photograph, or any profile information to appear on another dating site while she is present on Anastasias websitesShe also accepts that she will never or seek to receive financial compensation.”Before any investigation into this violation of rules Anastasia contacted “Juliya”, I will use this name as she has many aliases, and had her scrub her profiles on other web sites so they did not to have refund my moneyI think that was done over state lines wasn’t it? HuhWhat is in Anastasia’s answer is that it is perfectly acceptable for this type of woman who has many aliases to be a woman of good standing on AnastasiaHUH I guess I will have to make that known Known scammers are allowed on Anastasia’s web site in clear violation of their policy.Gregory V [redacted] Customer Service Director has now admitted that the guarantee that is on Anastasia’s website, which is listed above, is not enforced but that policy is used to deceive Anastasia’s male customers into a sense of security.This is the only time I will mention why I broke up with Juliya since you keep trying to get a dig in me about itI found her chatting with other men on other web sites after she promised we were exclusiveShe was also found in a scammer’s web site with detailed information about the scam which mirrored if not was word for word from my e-mailsShe also told me she had other women that helped her which I guess is somewhat standard practice for foreign dating web sitesOne more thing, your customer service people said in our discussions that ‘Juliya” clearly violated your policy, and you can find that in the e-mails sent back and forth, oh yea I copied them so I know they won’t disappear like Hillary’s e-mails, but MrV [redacted] I guess can not read Anastasia’s own rules.Return all my money spent which is in your rulesHere is the link to her scamming profile and from one of her profiles that were deleted after your people contacted her prior to the complaint being investigatedPlease read it MrV [redacted] you will learn something about the type of women you allow on Anastasia [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response does not address the specific allegation that the site requires payment for chats with members, many of whom are not actually initiating the chats The site also sends letters to customers that are not actually sent from its members, but rather auto-generated to the customer by the website program/software Both of these deceptive tactics give the impression that the customer is receiving actual invitations to chat or write letters to members of the site, when this is completely false, but results in the customer spending money on the impression that another member of the site is actually interested in them The tactic of auto-generating chat invites and letters is deceptive and false I joined the site under the impression that the members would actually be interested in exchanging chats and letters, and this is NOT the case at all Therefore I am seeking a full refund of all monies paid to the site to chat and/or read/write letters In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: The complaint is on [redacted] and not anastaniadate.com you need to have the company right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello,I am happy to help you with this request and will follow up with the Customer Service Manager so as this gets processed ASAP Can you please confirm what email address you are getting unwanted emails or was used to open your account Once I can get this verified, it will take about 5-days for the system to purge you from our network If you get another message you can contact me directly for assistance: [redacted] Thank you,Gregory V [redacted] CSD Director

To whom this may concern, We have received your complaint It appears you were deducted credits for service you were provided As you mention you wrote letters and communicated with the ladies The fact scheduling issues arose with trying to either get you on the phone or the lady on the phone is beyond our control You were never charged for any call that did not take place We apologize that you will not be getting a refund as it appears you may have had a falling out with this lady for any number of reasons I suggest going forward that you update your profile yourself You have access to change your phone number and email address if you chose Typically this is not something we do as this should be done by you to avoid any miscommunications or misunderstandings Good luck to you with the other ladies you are communicating with You might want to send them flowers with your number If they are interested they will call you Thanks for understanding, [redacted]