Anastasia Date.com

Hello ***,Your email is concerning...and as Director of Customer Service I am looking into this now. I am going to inquire on our end as to why we have not responded internally...as you noted. Likewise find out what registration information was used to help you determine whom might
be using your card without your knowledge. We have had cases of friends and family using a credit card of someone they know without their knowledge. Once I get more details in the next few days I will revert back. It is unfortunate that your card was used without your knowledge if this is the case. If so, I will sort out a refund for you shortly.Thanks for your patience. My direct email is: ***Sincerely,Gregory V*** CSD Director

Hello ***,
For starters I want be sure you are aware the our customer service phone number, chat line and email contact information is all on our website. We get calls from customer that need assistance daily and respond within days at most. You might want
to familiarize yourself with the terms and conditions of the website and also review the detailed descriptions of the services we offer. You are able to arrange a phone call with the ladies and we can even help with translation. Bear in mind that the ladies may not give you their contact info if they are not interested in you or need more time to get to know you better. Online dating is no different than in real life. Should you have any more questions, please do contact our customer service department and we can help you. Likewise if you have a need for other services to help you find that perfect someone just let us know
Thanks and best of luck to you in the future!
Best regards,
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did use their customer complaints and they did nothing reasonableMy money was not refunded it was stolen under illegal ToS The fraudsters are still using the siteTheir anti scam policy is a complete fraud. The site is a complete fraud as most of the girls are not genuine
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response does not address the specific allegation that the site requires payment for chats with members, many of whom are not actually initiating the chats The site also sends letters to customers that are not actually sent from its members, but rather auto-generated to the customer by the website program/software Both of these deceptive tactics give the impression that the customer is receiving actual invitations to chat or write letters to members of the site, when this is completely false, but results in the customer spending money on the impression that another member of the site is actually interested in them The tactic of auto-generating chat invites and letters is deceptive and false I joined the site under the impression that the members would actually be interested in exchanging chats and letters, and this is NOT the case at all Therefore I am seeking a full refund of all monies paid to the site to chat and/or read/write letters
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,I have read through your complaint. You state that a girl from our site has scammed you? If so, can you state how that has occurred. Our anti-scam policy does not prevent you from having profiles on other sites, thus not sure if you basis for refund is because
she was on a site prior to joining ours. If that was the case, it seems she has contacted those other sites to ensure her profile is removed. Have you made any effort to visit her in your time on the site...without doing so, she would not be able to marry you as per international law given you would not be able to obtain the fiance visa without it. I understand you are disabled...but you may want to contact an immigration attorney to advise you on how to date and marry a foreign woman. I am sorry you seem to have had a bad experience. Though I am unclear if your relations ended and this is why you are upset and thus complaining on Revdex.com. I see no evidence of foul play or scam in any way shape or form. Thank you for understanding but we need to know what she did to scam you as per our anti-scam policy.Sincerely,Gregory V***

Hello,
"">Yes it is true that it is against our company policy to refund unused credits purchased. These credits are available for life however and you can run them out at will. If you delete your account you will unfortunately lose them. These terms and conditions were provided to you and you agreed to them when you signed up to register to the site. Please be careful in the future to read over any site policies before becoming a member or wishing to remove yourself. I can appreciate you registering quickly and not paying attention but that does not warrant an excuse for now knowing and non-compliance. I hope you can understand and wish you success in you search
Best regards,
*** ***
*** *** ***

*** ***,
You have been directed to make a anti-scam claim. You have not done so. You claim your account is blocked yet you do not have to even have an ccount to file the claim online. Thus, I suggest you file the claim as instructed...and I expect to see it with the evidence you claim you have provided which you have not as you have already said yourself that you never filed the anti-scam claim form. I have no knowledge of your relations with the lady you are referencing in your message nor do I have any information from any lady member against you or that can even confirm what you are saying is fact. The reality is we have never had such an complaint like yours from my experience at AnastasiaDate and I have been with the company for months
Thank you and once again, please file the claim online which you will see a link from the homepage. No account active is necessary
Sincerely,
*** ***

Hello *** ***,
I am in reciept of our complait filed with the Revdex.com I want to reiterate what our customer service representative tried to explain to you when you signed up for our service For starters, when you joined you agreed to be auto-charged every time
your credits were running low This means that as you use our service and your credits go down, we auto-charge you so as you do not experience a disruption in service By the way, this was introduced at the request of our customers many years ago I also want to point out that you have always had an option to simply turn this feature off so you would not be auto-charged Apparently you did not This was however disclosed to you in our terms and conditions when you joined our site as a member We are not the only company with such a feature As a matter of fact even Micorsoft does it when you sign up for their office online I get auto-charged each month and can decide to turn it of at any time.The interesting thing is you used our site for services which were rendered to you Each time you used our site and your credits ran low you were auto-charged Thus why it is not possible for us to refund you We can disable auto-charge for you if you wish or you can as well in your account settings by unticking the auto-charge check box This might be a good idea as you may not be fully aware of how much you use the site and services you ultimately get charged for If you can no longer use our site, it means you have run out of credits This has a consequence however, which is why we have this feature, if you are in the middle of a communication with anyone...it will cut you off and thus why auto-charge prevents thisThanks for understanding and I wish you success in the future
Kind regards,
*** ***
CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Perhaps you should post a warning in bold type on the same page that let's men know they can't get a refundDon't make it small type or on another pageIf I do not get my refund back or have my profile reinstated with my credits, I will make it my mission to go anywhere and everywhere to tell my story to warn others about your trickery business dealings.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello ***,
I have read your review and wanted to remind you that when you signed up you opted to have "auto recharge" applied to your account purchases when your account balance drops down and you are about to run out of credits As such your account dropped after
usage, recharged, you continued to use the service, balanced dropped again, recharged, etc., etc You have to disable auto recharge from your account to avoid your credit card recharging you This is not much different if you use Skype or Office on a monthly subscription like I do I am recharged automatically unless I disable it
If you need assistance, please contact our customer service department However we are unable to refund as services were rendered Again, if you haven't already, please disable auto-recharge or contact customer service for assistance with that
Thank you for understanding,
Gregory V***
CSD Director

Hello *** ***,I can confirm your were refunded recently for the balance on your account This should post to your bank/card in about weeks on average If you do not recieve the refund by mid October, please contact your bank/card in regards to any issues Likewise, you can contact me at: *** and we can check tha status then from our end to assist.Thank you,Gregory V***CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
auto recharge was canceled and when my profile was canceled they still cared my accountthis is a rup off business saying they provide a service when actually half or majority of the ladies are fakesomebody probably sitting behind a screen sendin messageswhen I first joined no photo and I got messages of ladies saying how handsome I was there is no photo on there at that timethe reviews are bad also making money of people like me when the ladies probably get commission to chat with usI want a full refund end offladies saying will meet and when that date comes up they say sorry my grandma is unwell maybe when she is betterot give you another date then something else comes up or they delete there profile and start a new oneI need my refund the site is a scam check the reviews.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has failed to provide an adequate or satisfactory response and have made no attempts to resolve THIS complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Sirs,In all due respect, I was involved with your firm (AmoLatina) for several yearsYou, you fact, changed your web site and you billing/purchasing pagePrior to the change a customer was NOT required to OPT out of Auto RenewalIt is blatantly deceptive marketing to require someone to OPT Out of Auto-billing rather than OPT INTO auto billingYou deceptive practices were only discovered in my monthly check of my bank accountI was auto billed times for $eachI was auto billed one time for $15.00.I found your web site amusing and was thus entertained for a whileI accepted it for what it is, soft porn adult fantasy entertainmentI had one lady from Brazil ask me for $to buy a carShe also told me that if I would send her flowers just one more time she would send me some photos *** *** ***Of course, I didn't do it.I actually arranged a date with one of your ladies while on a business trip to San Jose, costa RicaWe were set to meet when you e-mailed me asking for details of what kind of "gift" I had brought for hereI cancelled the date and went to the infamous "*** *** at the *** *** *** *** *** *** *** *** *** * *** *** * *** ***It proved ot be far less expensive than AmolatinaWhile in Columbia I arranged a date with a lovely lady and we are still communicatingWhile waiting ot meet here in your office in *** I observed ladies sitting in front of to monitors each carrying on 'Chats" with other foolsNone of hte ladies looked like the super models on your websiteIn my long involvement with you I managed to jump through the hoops and meet one very nice lady but it required kissing lots of frogsI have learned that you employ contractors in various countries to provide your services and all allow that they might not follow all of your rules but I do think that you know what is going on with you fictions chatsI am thinking of sharing some of my experiences on the many web site that provide commentary on you businessDon't worry, there will always be Western men who are lonely and dream of the ideal *** lady and their will always be disadvantaged ladies who will lend their faces you you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I have gotten your complaint recently regarding your membership I want to first remind you of the terms and conditions of the site that you agreed to when you joined You agreed to get invites from our network of dating sites which all are related and all pull from one primary
profile you created As for the emails you are getting you can disable that in the settings Likewise you can call customer service to ask them to delete your account It appears you have not done that from your letter I suggest you contact them if you get more emails after weeks or so as the system will need to clear your records...and can take a few weeks to do soI will contact CSD to have your account deleted which will also help In the future, please read the terms of any site you join to avoid this in the future and follow the instructions on how to disable or delete your account In this case a simple phone call from you to customer service would have solved this long ago Lastly, we are aware of the claims posted online about our site and take our reputation seriously Your assumptions about paid members chatting with you is false Nobody is paid and anyone can contact anyone whenever and as often as they wishSincerely,
Gregory V***
CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What Anastasia is saying in their answers it is
acceptable for women to be on multiple web sites chatting under many aliases
even though it says in Anastasia’s “guarantee” that “This lady has never
authorized her name, photograph, or any profile information to appear on
another dating site while she is present on Anastasias websitesShe also
accepts that she will never or seek to receive financial compensation.”
Before any investigation into this violation of
rules Anastasia contacted “***”, I will use this name as she has many
aliases, and had her scrub her profiles on other web sites so they did not to
have refund my moneyI think that was done over state lines wasn’t it? Huh
What is in Anastasia’s answer is that it is
perfectly acceptable for this type of woman who has many aliases to be a woman
of good standing on AnastasiaHUH I guess I will have to make that known
Known scammers are allowed on Anastasia’s web site in clear violation of their
policyGregory V*** Customer
Service Director has
now admitted that the guarantee that is on Anastasia’s website, which is listed
above, is not enforced but that policy is used to deceive Anastasia’s male
customers into a sense of securityThis is the only time I will mention why I broke
up with *** since you keep trying to get a dig in me about itI found her
chatting with other men on other web sites after she promised we were
exclusiveShe was also found in a scammer’s web site with detailed information
about the scam which mirrored if not was word for word from my e-mailsShe
also told me she had other women that helped her which I guess is somewhat
standard practice for foreign dating web sites
One more thing, your customer service people
said in our discussions that ‘***” clearly violated your policy, and you can
find that in the e-mails sent back and forth, oh yea I copied them so I know
they won’t disappear like ***’s e-mails, but MrV*** I guess can not
read Anastasia’s own rulesReturn all my money spent which is in your
rules
Here is the link to her scamming profile and from one of her profiles that were deleted after your people contacted her prior to the complaint being investigated. Please read it MrV*** you will learn something about the type of women you allow on Anastasia.
***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[They haven't proposed any solution.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all, the only option people see on the
screen is to accept to be a member for $It does not say that one will be
charged automatically or at least I did not check that box personally myself.You do not say when the credit runs low and that
you have charged the credit cardIn any case you should give notice every time
you charge a credit card because one has no means to know when that has
happened.In my case, I was charged even several times on a
single day without me being aware of itI do not even know why it was soI
feel that is like cheating because one has the right to know when the credit
has run down low and that one was charged again and again.That is why I want a refund!Sincerely*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Not quite; I have accepted Anastasia's reply to the Revdex.com only because it has refunded all of the charges it placed on my credit cardIt is a scam and has been the subject of numerous complaints onlineHad it not refunded the charges, I was prepared to file a complaint with the NY Attorney GeneralOnline dating sites of knowingly promise more than they can possibly deliverTheir sites may reasonably be described as engaging in "fraud in the inducement." I should not be surprised if the Revdex.com hears more about AnastasiaDate if it has not already done so
Thank you Revdex.com for your prompt attention to this matterI shall trouble no more in this matter
*** ** ***