Anastasia Date.com

We have already previously replied to *** ***. He continues to complain over and over which is inappropriate as all he is trying to do is create black PR in the proecess. He has been told to file an anti-scam complaint which he has failed to do. There is nothing else we can do at this point other than remind him to review the clearly posted terms and conditions of our site which he also agreed to when he registered
Thank you!

Dear Sir,We have a very clear policy of not sending money to any member on our site which is referenced in our Anti-Scam policy link on our homepage You violated one of our key terms to prevent this by sending money to someone you may not know very well or possibly have never met As such we cannot reimburse you for it as no other dating website can Please follow the terms and conditions of our site and the rules per our anti-scam policy which is in place to prevent exactly this type of situation.Thank you for understanding,*** *** *** ***

Hello,I have read through your complaint. You state that a girl from our site has scammed you? If so, can you state how that has occurred. Our anti-scam policy does not prevent you from having profiles on other sites, thus not sure if you basis for refund is because she was on a
site prior to joining ours. If that was the case, it seems she has contacted those other sites to ensure her profile is removed. Have you made any effort to visit her in your time on the site...without doing so, she would not be able to marry you as per international law given you would not be able to obtain the fiance visa without it. I understand you are disabled...but you may want to contact an immigration attorney to advise you on how to date and marry a foreign woman. I am sorry you seem to have had a bad experience. Though I am unclear if your relations ended and this is why you are upset and thus complaining on Revdex.com. I see no evidence of foul play or scam in any way shape or form. Thank you for understanding but we need to know what she did to scam you as per our anti-scam policy.Sincerely,Gregory V***

Hello and thanks for your message, I understand that you still feel the video was looping As I mentioned earlier we could not replicate that on our side We also are aware that the girl in question also contacted you to say she was chatting with you and that you were wrong to suggest she had a looping video I understand you spent hours on your vacation looking into this issue which I must say is a bit much don't you think? We are not talking about many credits here Also, we have in good faith to simply satisfy you as a customer in the past given you free credits simply to give you the benefit of the doubt However we can no longer do that and must suspend your account as we see a pattern of questionable complaints, refunds, bad reviews, refunds, questionable complaints, etc We are aware of fake review about our site as it common these days in all areas of business regardless of what country, product or service We also have any successful customers that find friend, true love, and even marry due to our platform I don't think you have had as much luck as our usual members but can assure you that you are certainly an exception We simply have never had such a bizzar allegation like yours ever before, no do I think any of the other competitors in our field have...which we are at times in contact to stop scammers We wish you better luck on another site and hope you ask future members to wave or something so you don't have to make these strange conclusions.Sincerely,Gregory V***CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I looked through the customer service section of the site. Nowhere did I see a referecne to calling in to delete my profile. In fact, in your entire FAQ section (which is where you land when you click 'contact us'), there is no mention of any ability to delete your profile.The listings under "my profile and account" are:>** *** ** ** ***
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*** ** *** *** *** ** ** *** *** I just double checked every one of these, and nothing talks about deleting. Going through your *entire* FAQ one-by-one, I found the following excerpt under Membership -> Termination:*** *** ** *** *** *** *** *** *** ***
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This is the only place on your entire site I see any information about deleting a profile. Why do you not offer a simple "delete my profile" button?As far as using my profile on others sites, if they are all drawn from the same source, does that mean that if you delete my profile on one site, it will be deleted from ALL of them? And just because you snuck it into the ToA doesn't make it right. I assumed "contacted by affiliate sites" was some small advertising deal, not messages a day because they are using my profile and having their fake members contact me over it.Speaking of which, if you care about the perception of your female "customers" as fake, perhaps they shouldn't all use generic messages intended to entice users into paying for your services? Are you willing to let Revdex.com interview of the members who contacted me in the first week - AT RANDOM, to determine whether they are real people, and whether they are honestly on your site in order to be matched with a partner? Every review of your site I've found online after signing up flags you with warnings of being approached by women on the site who don't actually want to meet - they just want to get you to pay for membership so you can read what they write.
Sincerely,
*** ***

Dear ***, It is unfortunate that you are on a limited budget at the moment and times are tough for you However, please note that all of our pricing plans are indeed referenced on our website As with any membership based service, it is understandable that you may not be able to
afford it if you are on such a tight budget I would seriously encourage you to save your money for other more important things such as food, clothing, shelter, etc., given your level of income When your financial situation changes, you will be able to afford communicating with her and pick things back up We cannot just give out free service to members however in spite of this situation as it is not fair and bear in mind we have cost associated with arranging the call, interpreting by providing a translator, etc Please refer to the terms and conditions of our site if you have any other questions We do hope your situation improves and you are able to come out in a more financial stable situation for yourself Sincerely, Gregory V***CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all, the only option people see on the
screen is to accept to be a member for $It does not say that one will be
charged automatically or at least I did not check that box personally myself.You do not say when the credit runs low and that
you have charged the credit cardIn any case you should give notice every time
you charge a credit card because one has no means to know when that has
happened.In my case, I was charged even several times on a
single day without me being aware of itI do not even know why it was soI
feel that is like cheating because one has the right to know when the credit
has run down low and that one was charged again and again.That is why I want a refund!Sincerely
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

** ***, When you signed up to enter your credit card details the tick box was there for you from the start You however did not un-check it, and apparently you did not read the terms and conditions of joining as a member which seems you should have done Again as I have mentioned, this business practice is hardly a rare one as many subscription based service operate in the same fashion.Your credit balance is available for you to check under your settings Thus it is advised to not go without checking it to give you an idea of what you have or have been topped off for We have thousands of member and it is rare then this happens but usually it is due to folks that sign up for something so fast that they don't really understand what they are doing I apologize you feel cheated but you were rendered the services you were charged for If I recall you signed up for a trial that would not have run indefinite nor without limits Please be cautious in the future when signing up for online based subscription services as you may run into a similar situation on another site.Thank you for understanding, Gregory V***CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** PS- I can not afford to participate in the proposed solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While no amicable solution may be reached, I will now specify the "members" who I dealt with while on the siteI only changed my profile after my photos started getting deleted daily and read up on similar experiences others have had while there (ID: ***) This one proposed to me and claimed to live in New YorkShe actually lives in China (ID: ***) This one is now on her third story lineCurrently she is claiming to be tire of being a millionarePrior stories were government employee and shop owner (ID: ***) This one sent only fake computer generated pictures and disappeared after trading email addressesShe has since reappeared (ID: ***) This one is on her 2nd story now1st was cosmetic sales and now uses a phony nurse lineWe traded info and emails were sentShe claims that none would get through her net, but every time I said I would leave the site, magically an email would appear that very day (ID: ***) and finally this member set up plans to come to the US and I made arrangements here and never even got a ***She faked the entire trip, including claiming she was robbed at the Seattle airport and had to return to ChinaAfter making a few calls the next day, I found that she never even left China or bought ticketsThe airport was closed during the times of the fake robberyI asked her about this online and she admitted the deception and now appears from time to time with taunting comments about itLogically, The only reason these women would continue to keep a person chatting only on the site is if they are getting something for the effortI have submitted photos of the "automated" letter writing which appears to use an insertion program
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I don't have any login information or I.d#.My account and profile was supposed to be deleted months agoThey will have to figure it outI didn't have that information when they supposedly deleted everything, so they have all the information they need.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have looked into the history of all transactions within this customer's account. The account feature for auto-charge was disabled after the client was charged and used the credits. He claims he did not authorize it however he did authorize auto-charge when he opened his account. We have very strict polliceis of sticking to our terms and conditions. All clients can disable this feature if they wish and in this case this client didn't and seems to have realized it after the fact and more importantly after he also used the credits he says he now never authorized. In this case a refund for authorized auto-charge and credits spent is not warranted. This is and has always been our position in cases like this. Thank you for understanding,*** *** ***

Hello,I have received your complaint filed on the Revdex.com This is a very unusual complaint as our prices for services are clearly posted before you pay for them If our 'premium' services are too expensive for you, you should consider a different site or other way of meeting ladies
I understand you did meet one of our ladies so that is good and thus it seems you were successful at least at getting that far Bear in mind that we cannot tell any members to do anything they do or do not want to do as it is their personal life as to whom they want to communicate with and meet if they are interested Likewise we are not about to give your phone number or email address to anyone as we value the privacy of our members I am sure you would not like it if someone from China called you in the middle of the night and wondering why you were not online Likewise ladies would not want to awake to someone knocking on their door in the middle of the night who traveled half way around the world.Getting the contact information of a member takes time as it does in real life You have to make an effort and if you are lucky you will eventually find the right person that is right for you We however do not guarantee that you will find anyone on our site as life is life and no dating website can guarantee that I am aware of sites that do publish member's contact info, however they are usually from countries where laws of privacy do not exist.As for your note about ladies writing you that seems that content of their emails is similar...it could be Some expressions abroad may seem strange to foreigners and overused which is unusual and stand out I am sorry if you have had problems in meeting the right person for you and you can not afford to continue on our site However we cannot refund your money as all services provided have been rendered by us to you If you have an issue of anti-scam, please complaint to us by our form on our homepage and we can look into it However at present it does not seem your complaint is valid Sincerely,*** ***

Hello ***, Your account was temporarily disabled as a matter of proceedure while our internal fraud prevention teams investigates your case As we have to verify your story with all parties involved we will need time to assess your allegations If you have any questions during this
time, you can contact me directly at *** as you will not be able to access the online support system while you are blocked As a matter of proceedure any unused credits are refunded and you will be recieving them in about 2-weeks depending on your bank and credit card company. I am concerned on one hand you claim fraud and yet you want to keep in contact with the same members you alledge are no honest or scamming you in some way? I understand being in the relationship buisiness that sometimes things don't work out and people react as they choose Would it be fair to say you may have been upset and complained and now are backtracking? We typically do not restore accounts in cases like this as members vent against members for a variety of reasons that is at times not always amicable I can restore your account but I need to know your issues are behind us. Thanks for understanding, Gregory V***CSD Director

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*** Reply: Dear *** *** I have reviewed your complaint in
which you seem to make many allegations that are simply baseless From my experience is you have used this site for years as you stated and did not find anyone or broke up and blaming the site for your failed relations This is not acceptable We have already began to purge your account from our records so as you not repeat the same situations you seem to blame us for when most likely it is between you and a member and not our site What members communicate to each other is not my business To suggest that we pay members to communicate with you is wrong and baseless You claim things here to simply hurt our reputation despite having an A rating and very few complaints when compared to the size of our membership If you claim you were scammed by a member...you make no reference to the person here, no record of complaints are filed, and not evidence or anything to support your claims has ever been submitted Nevertheless, we wish you better luck elsewhere Sincerely, Gregory V*** CSD Director

Hello,Please send me your client ID number and email and I will sort this out for you. It most likely is a bug which we can escalate the issue for IT to purge your records from the system. Thanks,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although by choosing to retain $of my $56.00, givecredence to your company thievery knowing there is no legal or moral right todo so, fly-in-the-face of its reputability.Additionally, I submit that the veracity of your companybusiness practices lacks integrity.As a result, cancel my account #*** as previouslyrequested (to customer service) effective: 9/**/15.*** *** *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I have gotten your complaint recently regarding your membership I want to first remind you of the terms and conditions of the site that you agreed to when you joined You agreed to get invites from our network of dating sites which all are related and all pull from one primary
profile you created As for the emails you are getting you can disable that in the settings Likewise you can call customer service to ask them to delete your account It appears you have not done that from your letter I suggest you contact them if you get more emails after weeks or so as the system will need to clear your records...and can take a few weeks to do soI will contact CSD to have your account deleted which will also help In the future, please read the terms of any site you join to avoid this in the future and follow the instructions on how to disable or delete your account In this case a simple phone call from you to customer service would have solved this long ago Lastly, we are aware of the claims posted online about our site and take our reputation seriously Your assumptions about paid members chatting with you is false Nobody is paid and anyone can contact anyone whenever and as often as they wish.Sincerely,Gregory V***CSD Director

Dear *** ***,I have read your complaint You state that you were charged for over $but your claim you should be refunded $192...which is it? I will follow up with my customer service department to find out what is the status of your account I understand you have
closed it out Here are a few things you should be aware of that you also agreed to in the terms and conditions of our website and also when you entered your credit card details For starters, when you paid to join our service you acknowdedged that you wanted to have auto-charge top off your account when it got low You had an option to untick the box that would have disabled this but you didn't.I can assure you that this practice is hardly fraud and most common with many online business that have renewing service options such as *** I am billed monthly for my office account and this was an automated charge that I didn't not opt in for Rather I have to opt out...and this is no different in your case on our site.You recently came back to our site, yet you claim you have had a bad experience before I am unclear as to the issues you may have had but I imagine it was due to not following the terms and conditions of our site.That being said, I will find out what amount of credits you have not used and refund you the balance Bear in mind that we do not refund unused credits as a practice which by the way you also agreed to when you signed up In the future I advice you read the terms and conditions of any site before you join as this will prevent you from realizing later you are unaware of the rules.Thanks for understanding,Gregory V***CSD Director

Dear ***, I hope this finds you well. We are in receipt of your enquiry made through the Revdex.com and were very sorry to hear that you had different expectations of Amo Latina. As my colleagues thoroughly explained in their previous correspondence, that upon
subscription you were notified of the terms and conditions, as well as the prices for our services. You duly used the services and made an unsubstantiated claim to return the money you spent with usWe successfully provided you the services and tried to understand the reason for your concern. You chose not to allow us a chance to assist, howeverIt is a great shame as we are one of the best-known communication platforms that take great pride in our members' confidence and trust. We have requested a refund of this insignificant amount of $($and $15.99) to be returned to your card ending in 2990, it will be issued tomorrow and I hope you find this satisfactory. Your account has been deleted, but please remember that we have never refused to help youIf you do have any additional feedback or comments we would be happy to assist. Kind regards,Alexander