Anastasia Date.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I don't have any login information or I.d#.My account and profile was supposed to be deleted months agoThey will have to figure it outI didn't have that information when they supposedly deleted everything, so they have all the information they need In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have just looked on my accounts and I have ANOTHER charge that just posted TODAY from this site!!!!!I told them to stop via an E mail and through here BUT still nothing??? I will try to call all the numbers they gave BUT if no resolve soon and no money given back I will be in contact next with my lawyer re this situ and they will be paying me back more than what they have takenTHIS NEEDS STOPPED and I told you guys again to STOP taking my money from my accountSTOP STOP STOP CEASE AND DESIST STOPAny other way I want this stated!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello,I am in receipt of your complaint filed with the Revdex.com Yet I am unclear why you failed to file an anti-scam claim with us first? We have a very clearly stated anti-scam policy posted on our website To be clear it states that you should not send any money online to anyone Thus, you violated the terms and conditions of our website...and now you are complaining to the Revdex.com because we told you to not do it??? This makes no logical sense Additionally, it appears as you have failed to file a complaint properly with us, that you now feel because you most likely did not find love on our site based on your statements that you are alleging the girls are "professional daters"? This is a claim as is to suggest that we did't warn you to not send money to anyone you have never met Sorry but dating online is the same as it is in real life You should never give money to anyone you never know very well much less online Additionally, if you date someone and break up it does not mean the girl you dated is a professional dater...maybe you did something that brought this upon yourself? As such, I wish you good luck elsewhere if you were not successful unlike the many other couples that do and even get married and live happily ever after.Your claim is unfair, goes against logic and our policies, and provides no proof of any wrong doing aside of your own.Thank you for understanding.Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Anastasia Date.com has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Thanks for your message I will need to investigate this as it relates to your account It is true that clients that register agree to have their credits top off unless they chose otherwise...thus the setting defaults to top off to prevent chats from cutting off during the middle of a conversation and thus angry even more clients on both sides I am unaware if your account had this turned on or off which would apply from whatever source you access the service as it is account specific and not iPhone or PC specific I will reply to you later this week with a result of our findings regarding your refund claim Additionally, I will find out from our records who you may have last communicated with from our department to take corrective measures In the meantime your account may become disabled while we determine the cause of the issue you claimed.Thanks for your patience, [redacted]

Hello, I am in receipt of your complaint It is a bit confusing that you mention of scheduling a call with Anastasia Date to speak with another member via interpreter assistance, however you make no reference to calling customer service back regarding what happened and why the call did not take place It seems there was a breakdown in the instructions or understanding thereof on how the process works Please provide your customer ID number so I can have customer service check into the status of the call Also, can you confirm if you have followed up with CSD to sort this out?Sincerely, Gregory V [redacted] CSD Director

Hello ***, I have read your review and wanted to remind you that when you signed up you opted to have "auto recharge" applied to your account purchases when your account balance drops down and you are about to run out of credits As such your account dropped after usage, recharged, you continued to use the service, balanced dropped again, recharged, etc., etc You have to disable auto recharge from your account to avoid your credit card recharging you This is not much different if you use Skype or Office on a monthly subscription like I do I am recharged automatically unless I disable it If you need assistance, please contact our customer service department However we are unable to refund as services were rendered Again, if you haven't already, please disable auto-recharge or contact customer service for assistance with that Thank you for understanding, Gregory V [redacted] CSD Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi I am sorry I did not respond, it was actually sent to my junk mail and I never received it, I am still waiting to hear back from the company on why no one emailed me and why charges are still on my accounts and not reversedWhere they able to track the user of my card for this site? I would love to know who was down right ignorant to use my card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] PS- I can not afford to participate in the proposed solution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]While no amicable solution may be reached, I will now specify the "members" who I dealt with while on the siteI only changed my profile after my photos started getting deleted daily and read up on similar experiences others have had while there (ID: [redacted] ) This one proposed to me and claimed to live in New YorkShe actually lives in China (ID: [redacted] ) This one is now on her third story lineCurrently she is claiming to be tire of being a millionarePrior stories were government employee and shop owner (ID: [redacted] ) This one sent only fake computer generated pictures and disappeared after trading email addressesShe has since reappeared (ID: [redacted] ) This one is on her 2nd story now1st was cosmetic sales and now uses a phony nurse lineWe traded info and emails were sentShe claims that none would get through her net, but every time I said I would leave the site, magically an email would appear that very day (ID: [redacted] ) and finally this member set up plans to come to the US and I made arrangements here and never even got a ***She faked the entire trip, including claiming she was robbed at the Seattle airport and had to return to ChinaAfter making a few calls the next day, I found that she never even left China or bought ticketsThe airport was closed during the times of the fake robberyI asked her about this online and she admitted the deception and now appears from time to time with taunting comments about itLogically, The only reason these women would continue to keep a person chatting only on the site is if they are getting something for the effortI have submitted photos of the "automated" letter writing which appears to use an insertion program In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , I have read your complaint regarding you case you had with our customer service and verification teams Though you may feel you have contradicting video of repeating loops, it seems that the company did not agree with you in this case I am not a video expert so I cannot comment on this nor have I seen the video you claim to have recorded of it looping I can only imagine that is someone is chatting online in one position and on occasion looking up at the screen that it may appear to be repetitive but it is not looping - rather a repetitive motion Nevertheless the company does not feel your video is of what you describe in your complaint That being said, what was the amount of time you spent on this member...maybe you have an idea of the cost of your communication with this particular member? If not I can try to find out I will say this, recording video of other members is a violation of our terms and conditions as it violates their privacy, not to mention they may not want you uploading pics of them or video online As such I imagine the company has already put a request to terminate your member ship Have you read the terms and conditions of being a member? I want to point out that refunds of un-used credits are lost and thus not refunded to your credit card I would advise you to use up your credits before your account is disabled for violation of member rights (terms and conditions.)I understand the member in question contacted you I am not sure what was exchanged there, but did she offer an explanation to why it may have appeared her video was looping? Maybe there was a technical issue and your session kept reloading? I have never run across a complaint like yours...and not exactly sure there is much we can do in light of the strange situation you are in Nevertheless, I will see what I can do.Sincerely, Gregory V [redacted] CSD Director

Client will receive refund for credits spent and account deleted per request Should be reflected in a few weeks given credit card processing between banks[redacted]

Hello, Have you filed an anti-scam claim against any of the ladies you imply have tricked you in some way? Your message does not provide any details for me to investigate...I need ID numbers and what specifically happened and when Also, as per the terms and conditions of our site when you registered, you agreed to receive marketing material from our sister companies...which you already noted This is absolutely and is part of our network of other dating sites If you would be so kind to file the anti-scam claim, I will be more than happy to refund your $as requested Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Dear, Revdex.com thank you so much, But at this time my complaint has been resolved with Anastasiadate.com, Anastasiadate.com has answered all my complaints and will be refunding everything I requested, I was very impressed on how much they care about there customers and I feel they are a very good company and I would like to retract all negative comments, I have also withdraw my complaint with the Attorney General's Office.I have never seen should a professional dating agency and would highly recommend them to everyone, All In good Faith, Thank You [redacted] *** Sincerely, [redacted] ***

Dear [redacted] ***, "You authorize this message?" I believe the elections are over Not certain if your claim is just a joke and your aim is to just have fun My guess is that this is a fake review/report for various reasons: We are not a marriage site and have never claimed to be You seem to confuse us with either another site or type of service A member as long as you imply you are would already know that You authorized the site to charge your credit card for all the monies that were charged to it You claim you are out 40,and travelled to Ukraine over a period of time And you only just now realized your credit card was being recharged? This seems strange indeed not to mention you accepted the terms of auto re-charge from the get-go You also could have contacted customer service about this months ago if it was a sincere concern...you didn't as they would have disabled auto re-charge for you You claim you had a private investigator follow girls or report some sort of evidence that they were what...exclusive to you and only dating you? Like you, all members can date and live with whomever they want We are all adults and if you had concerns in any one member, you could have found someone else...like most people do while dating online That said we are aware that local private investigators in "developing countries" can say whatever you want them to for a little money We did not arrange any dates for you in advance of your trip nor did we provide you a tour...this you did on your own and at your free will There is not a dating site on the planet that will compensate you for failed attempts at dates Life is life and as an adult you know that nobody is going to guarantee a love match For all I know you may have been refused by the ladies for being rude, unattractive, cheap, etc...and they did not want to pursue a relationship with you Again, there could be a million reasons why you may have not been successful If a girl has a photo of an ex boyfriend, husband, brother, son, etc...it is her decision It does not mean she is a bad person Again if you think she was cheating or dating other guys...it is possible Everyone is free to conduct themselves as they wish in life Dating online is no different than in real life It takes time to find the right person you are looking for Unfortunately I do not see any basis for your questionable claim Be careful in the future while dating online and find someone that is less risky if you feel you don't trust them Remember they are dating online as you are and not exclusive as you are not until you both go offline That is just common sense Until then dating whoever you want in life is everyones choice.Sincerely, Gregory V [redacted] CSD Director

Dear [redacted] , You have failed to submit an anti-scam claim form as requested You failed to provide any evidence of any scam or fraud being perpetrated against you You claim that our prices were too expensive for you and that you have found better luck at a competitor site We wish you good luck as such If you have time in the future to properly fill out an anti-scam claim request which is available via the website, we can investigate your case further However we cannot react to baseless requests which are based on solely ideas aimed to harm our company reputation We have many people use our site that find love abroad, however we do realize that some respond negatively when they less fortunateSincerely, Gregory V [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] [redacted] Anastasiadate.com knowingly has scammers on their web siteHer profile says that her English is a beginner level but allot of men have paid for classes from your company to give her English lessons so either she is incorrect on her English level which is a violation or you are incorrectly listing her English level to get more men to buy the classes for herThis violation requires a dull refund.On Anastasiadate.com web site it says that [redacted] has been "verified" which states "the lady never authorized her name, photograph, or any other profile information to appear on another dating site while she is present on Anastasia web sitesShe also Accepts that she will never receive or seek to receive financial compensation" She admitted to me she was on other web sites which is a violation of your policy which requires a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ,I would advise you check your spam filters as emails go out to all our members if there is any change to pricing Not to mention it is also available for you to read on our website Please also note that per the terms and conditions of our service, we like any other company, has the right to change membership costs The fact that you cannot even afford a basic membership is the real problem due to your unfortunate financial situation Now you are making absurd allegations that are simply untrue...and if they were you would not be complaining now about not being able to use our services I understand you are upset but there really isn't anything we can do and hope you will return in the future when you can sort our your personal situation.Sincerely, Gregory V [redacted] CSD Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand that your major point is the credits used during these purchases were usedMy chief complaint is that these purchases were not authorized by meI not at anytime during this account active time purchased $packages before these two disputed transactionsNor were either of these on the auto update system as you have previously claimed I had hoped a simple easy and quick resolution to this but it seems that your company does not believe in customer service and is there only to take money from paid members without any regard for there safety or concern for themI have already cancelled and after a few requests had my account removed from the system I had hoped a reasonable course of action be taken from and by your company before submitting a complaint to Revdex.com but it seems that even that you careless about as your history here showsYou fight about the money because virtual credits were used, no expense to either yourself personally or the company as it is all pure profitMessages are auto translated by your software and your non paying (Lady) members are advised to at no time give out or share personal information with paying membersEven to the point of threatening them with removal of accountYour are a business to make money this I understand all businesses areYour disregard of the request purely on the "But the credits have been used" scenario is both unreasonable and selfishI have been polite and understanding of your pointsI have not made threats or in anyway sought anything beyond what I believe is due and have attempted I feel to be reasonable in my request for return paymentI have taken a copy of all transactions as fortunately your system emails every transaction madeI am aware that you are basing your stand on communications read between me and a couple of your non paying members and the fees involved in such communicationsThe fact that your staff have readly available access to membership emails and communications is frightening In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]