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Anastasia Date.com

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Reviews Anastasia Date.com

Anastasia Date.com Reviews (238)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response does not address the specific allegation that the site requires payment for chats with members, many of whom are not actually initiating the chats.  The site also sends letters to customers that are not actually sent from its members, but rather auto-generated to the customer by the website program/software.  Both of these deceptive tactics give the impression that the customer is receiving actual invitations to chat or write letters to members of the site, when this is completely false, but results in the customer spending money on the impression that another member of the site is actually interested in them.  The tactic of auto-generating chat invites and letters is deceptive and false.  I joined the site under the impression that the members would actually be interested in exchanging chats and letters, and this is NOT the case at all.  Therefore I am seeking a full refund of all monies paid to the site to chat and/or read/write letters.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
It seems you have issues with our service and are not asking for compensation which is kind of strange if the issue was on our side and you really felt victim.  We however now are the victim as we get repeated complaints from you without merit on Revdex.com to the extent you...

do not even seek for a refund.  From time to time there are cases when a client's browser settings do not work right on our site.  You might want to share this information with our helpdesk to troubleshoot this for you if you have repeated problems.  However using the Revdex.com as a stage to post claims which are most likely user error is not appropriate and can be grounds for your account to be terminated.
Thank you,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
What Anastasia is saying in their answers it is
acceptable for women to be on multiple web sites chatting under many aliases
even though it says in Anastasia’s “guarantee” that “This lady has never
authorized her name, photograph, or any profile information to appear on
another dating site while she is present on Anastasias websites. She also
accepts that she will never or seek to receive financial compensation.”Before any investigation into this violation of
rules Anastasia contacted “Juliya”, I will use this name as she has many
aliases, and had her scrub her profiles on other web sites so they did not to
have refund my money. I think that was done over state lines wasn’t it? HuhWhat is in Anastasia’s answer is that it is
perfectly acceptable for this type of woman who has many aliases to be a woman
of good standing on Anastasia. HUH I guess I will have to make that known.
Known scammers are allowed on Anastasia’s web site in clear violation of their
policy.Gregory V[redacted] Customer
Service Director has
now admitted that the guarantee that is on Anastasia’s website, which is listed
above, is not enforced but that policy is used to deceive Anastasia’s male
customers into a false sense of security.This is the only time I will mention why I broke
up with Juliya since you keep trying to get a dig in me about it. I found her
chatting with other men on other web sites after she promised we were
exclusive. She was also found in a scammer’s web site with detailed information
about the scam which mirrored if not was word for word from my e-mails. She
also told me she had other women that helped her which I guess is somewhat
standard practice for foreign dating web sites. One more thing, your customer service people
said in our discussions that ‘Juliya” clearly violated your policy, and you can
find that in the e-mails sent back and forth, oh yea I copied them so I know
they won’t disappear like Hillary’s e-mails, but Mr. V[redacted] I guess can not
read Anastasia’s own rules.Return all my money spent which is in your
rules. Here is the link to her scamming profile and from one of her profiles that were deleted after your people contacted her prior to the complaint being investigated. Please read it Mr. V[redacted] you will learn something about the type of women you allow on Anastasia.  [redacted]   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], I have read your complaint.  It seems your case was already addressed earlier this year and we did not delete your account obviously.  There are many statements you have made which are simply false.  For starters we have thousands of customers each day that do not...

have the technical issues you experience.  Also, despite the fastest internet, you may have other factors affecting your connection including modem, router, PC and browser settings.  Your claim that nobody is able to chat is simply false...if that was the case...I think I would be addressing thousands of complaints on the Revdex.com.  To be clear, this is the only issue ever like this posted to the Revdex.com.  Again, it seems your claim false in many ways.  We record all our customer service calls and I can assure you that nobody is every yelled at.  It is another false claim.  We have quality assurance specialist that review calls for quality and to ensure customer care levels remain high.  This is why we have one of the best customer service departments in our industry.  Lastly, you should remember that if your other party you communicate with has a poor line...that it could also affect your ability to chat.  [redacted] is no different.  Again the quality of the connection is often beyond our control. I am sure Bill Gates would tell you the same if you had issues with [redacted].  Needless to say our members are real as you and me.  To claim everyone if fake and nobody is able to communicate is outright wrong and I am assuming your intent is more around generating bad PR for us than getting any money back.  Sorry but we cannot do it and suggest you try another dating service that is local so you an meet the members yourself in person.  That will save you money in the future...and quell your doubts.Sincerely,Gregory V[redacted]CSD Director

Defrauded by [redacted] ** transfer numbers (MTCN) is: [redacted] (MTCN) is : [redacted], (MTCN) is: [redacted].Defrauded by Anastasia date. Girls I corresponded with were not genuine and corresponded for money

Revdex.com:At this time, I have not been contacted by Anastasia Date.com regarding complaint ID [redacted].Sincerely,[redacted]

Hello [redacted], For starters did you ever contact the customer service team of AmoLatina?  From your message it does not appear you did as they would have been able to explain to you how autmatic billing works.  I should point out that in the case of online memberships like Microsoft...

Office 360 for example, we are no different.  You register to join, you pay an initial monthly introductory fee, and then agree to monthly billing of automatic payments which are deducted by your credit card.  This can be cancelled anytime by unchecking the tick box that permits the monthly automatic biling on your account.  Incidently this has alwas been something you can do from the momemt of registration by clicking on the settings of your profile.  It does not appear you did that until after you were automatically billed.I will confirm with our CSD team that your account is not automatically set for billing of monthly membership fees.  This means that in the future you will have to manually do this yourself should you wish to maintain access/your subscription.  As for [redacted], we cannot speak for them and you should write them seperately...though I do not see an issue there. Thanks for understanding,Gregory V[redacted]CSD Director AmoLatina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was unable to cancel my profile on AnastasiaDate.com.   On May **, 2014, I submitted a written inquiry on AnastasiaDate.com to remove my profile and refund $30 back to my credit card. 
As of May **, 2014, AnastasiaDate did not honor my request.
I am concerned about the framework within which AnastasiaDate operates.  Specifically, I am under the impression that the letters I received were written by AnastasiaDate staff and not by the ladies from whom these supposedly originated.   All letters were written in English in similar style regardless of their authors’ claimed skills levels in English.   I am overwhelmed with these corny, silly, and meaningless letters. 
Contrary to the letters, their claimed authors had not much to say to me when chatted with them in their native languages - [redacted] and [redacted].  These ladies clearly stated that they were unable or did not wish to communicate with me via [redacted]
or regular email. 
I do not trust AnastasiaDate.  As such I demand that AnastasiaDate close and remove my profile and refund $30 charged without my permission.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],
 
For starters did you ever contact the customer service team of AmoLatina?  From your message it does not appear you did as they would have been able to explain to you how autmatic billing works.  I should point out that in the case of online memberships...

like Microsoft Office 360 for example, we are no different.  You register to join, you pay an initial monthly introductory fee, and then agree to monthly billing of automatic payments which are deducted by your credit card.  This can be cancelled anytime by unchecking the tick box that permits the monthly automatic biling on your account.  Incidently this has alwas been something you can do from the momemt of registration by clicking on the settings of your profile.  It does not appear you did that until after you were automatically billed.I will confirm with our CSD team that your account is not automatically set for billing of monthly membership fees.  This means that in the future you will have to manually do this yourself should you wish to maintain access/your subscription.  As for [redacted], we cannot speak for them and you should write them seperately...though I do not see an issue there.
 
Thanks for understanding,
Gregory V[redacted]
CSD Director AmoLatina

Client will receive refund for credits spent and account deleted per request.  Should be reflected in a few weeks given credit card processing between banks.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1)  First of all they did say they are a marriage company they owner of [redacted] same companythe word brides is a giveaway, Anastasia us to send out magazines they advertised marriage in their magazines before . now they're claiming to be a dating site even though no one's dating anyone from the site.And their girls are fake and their videos are 100% pre-recorded                                                                                                                                                                                                                                2)  It's amazing how uneducated and unformed their spokes person is for their company ,maybe if they could get their phone number right on their Revdex.com front page they would be more informed on who called and how many times they have called there company.                                                                                                         3)  Ukrainian government that's where you get passports and where I get this secret information from besides private investigators your theory is that anyone will say anything for money I will agree with you your girls do it every single day!!!!.  But what doesn't lie is pictures social media hidden video interviews ON TAPE addresses phone records passports. [redacted] uses [redacted] on ping technology and  each cell phone has its own identification number you can identify the location of every cell phone in the world so when you take a picture with [redacted] and you're in the Hong Kong market at 2 o'clock in the afternoon with your boyfriend shopping for fruit  this picture automatically post and time and date stamps the picture through this technology which is as accurate as you can get ! so how do you think she supposed to be on line LIVE in front of a computer at same time?  using biometrics facial recognition software through algorithm technology you can see  your videos are pre-recorded it simple no human can make the same movement perfectly each and every time it's humanly impossible. if you record it the same movements and patterns are duplicated over and over. You should of looked me up on LinkedIn.                        4) One thing I know is  you can't judge anyone if you don't meet them and you can't judge anyone if you're not online! your girls are not online 100% I can prove it again you hire  models you take there pictures you  pre-record their videos .so how can they make judgment upon me ? first of all and five houses across the world and I make in the seven  figures and I never had anyone complain about my looks, Well until now. LOL and even though Anastasia was in Spain on a boat and not online or in Ukraine the agency sent  another girl named Juliya And of course she fell in love with me but she was not my type . But you can make up your stories since this is what you been told from your women in  your life time.                                                                                                                                                                                                                                          5) YES  their boyfriends live with them they sent me a message on VK telling me I was fooled from your agency their boyfriends told me not to contact his girl friend anymore.I was able to get their cell phone records and all their information you see they know they're getting paid 10 to 30% from your company angencys  everybody in Ukraine knows   because you put ads in the paper there and it is no mystery or secret what you're doing. your corrupt your fraudulent you're taking a vantage of people both emotionally and  financially you're about the biggest ss on planet earth! I wish you take your st back to Moscow and shove it! And  how can a girl be in Hong Kong? China? Spain?  Moscow? Austria? Poland?  on a boat in the ocean ?at a nightclub? on a monorail in Hong Kong? in front of an Apple Store in Germany at the exact same time that you claim live chat ?  How can this girl be in a room in front of a camera at the same location she was last week at the exact same time when she's at these other locations? how do you do it?  How can your robot girls have the  same algorithm patterns that's are humanly impossible to duplicate how can their hair and make up and clothing never change? How can I call  them on their cell phone and you know their are apps system that can tracker there cell phone in China? but you're claiming they're in front of a computer in front of a live video camera ? You are fraudulent !  You pay these agency money ? before you give me any adviceon dating why don't you clean your company up? it's full of ss liars get a real  job or real profession and I 100% can prove every single thing I'm saying pay me my money $40,000. I'm also filing a complaint with the attorney generals office in New York so  you know  filing a false document is a crime in New York get your address your phone number right first!  and tell your buddies to quit writing fake reports on Revdex.com to increase your   Revdex.com ratings , [redacted]                [redacted]   [redacted]                                                                                                                                             If your a great company you don't have this [redacted] out there. I been in Business 30 years zero of this [redacted]zero !!! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Sirs,In all due respect, I was involved with your firm (AmoLatina) for several years. You, you fact, changed your web site and you billing/purchasing page. Prior to the change a customer was NOT required to OPT out of Auto Renewal. It is blatantly deceptive marketing to require someone to OPT Out of Auto-billing rather than OPT INTO auto billing. You deceptive practices were only discovered in my monthly check of my bank account. I was auto billed 2 times for $96.00 each. I was auto billed one time for $15.00.I found your web site amusing and was thus entertained for a while. I accepted it for what it is, soft porn adult fantasy entertainment. I had one lady from Brazil ask me for $4000 to buy a car. She also told me that if I would send her flowers just one more time she would send me some photos [redacted]. Of course, I didn't do it.I actually arranged a date with one of your ladies while on a business trip to San Jose, costa Rica. We were set to meet when you e-mailed me asking for details of what kind of "gift" I had brought for here. I cancelled the date and went to the infamous "[redacted] at the [redacted]. It proved ot be far less expensive than Amolatina. While in Columbia I arranged a date with a lovely lady and we are still communicating. While waiting ot meet here in your office in [redacted] I observed 4 ladies sitting in front of 3 to 5 monitors each carrying on 'Chats" with other fools. None of hte ladies looked like the super models on your website. In my long involvement with you I managed to jump through the hoops and meet one very nice lady but it required kissing lots of frogs. I have learned that you employ contractors in various countries to provide your services and all allow that they might not follow all of your rules but I do think that you know what is going on with you fictions chats. I am thinking of sharing some of my experiences on the many web site that provide commentary on you business. Don't worry, there will always be Western men who are lonely and dream of the ideal [redacted] lady and their will always be disadvantaged ladies who will lend their faces you you.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I don't have any login information or I.d. #.My account and profile was supposed to be deleted months ago. They will have to figure it out. I didn't have that information when they supposedly deleted everything, so they have all the information they need. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
PS- I can not afford to participate in the proposed solution.

Thanks for your message.  I will need to investigate this as it relates to your account.  It is true that clients that register agree to have their credits top off unless they chose otherwise...thus the setting defaults to top off to prevent chats from cutting off during the middle of a...

conversation and thus angry even more clients on both sides.  I am unaware if your account had this turned on or off which would apply from whatever source you access the service as it is account specific and not iPhone or PC specific.  I will reply to you later this week with a result of our findings regarding your refund claim.  Additionally, I will find out from our records who you may have last communicated with from our department to take corrective measures.  In the meantime your account may become disabled while we determine the cause of the issue you claimed.Thanks for your patience,[redacted]

Dear [redacted],
 
It is unfortunate that you are on a limited budget at the moment and times are tough for you.  However, please note that all of our pricing plans are indeed referenced on our website.  As with any membership based service, it is understandable that you...

may not be able to afford it if you are on such a tight budget.  I would seriously encourage you to save your money for other more important things such as food, clothing, shelter, etc., given your level of income.  When your financial situation changes, you will be able to afford communicating with her and pick things back up.  We cannot just give out free service to members however in spite of this situation as it is not fair and bear in mind we have cost associated with arranging the call, interpreting by providing a translator, etc.  Please refer to the terms and conditions of our site if you have any other questions.  We do hope your situation improves and you are able to come out in a more financial stable situation for yourself.  
Sincerely,
 
Gregory V[redacted]
CSD Director

Dear [redacted], I hope this finds you well. I'm just getting back to you in regards to your Live support request on the [redacted] of September. As promised during our chat, we've taken a closer look into this situation. Unfortunately, we weren’t able to see where you've asked us to cancel your subscription...

previously. We can see that you've been using the site as normal during the past months including August, which means you've also been using the benefits that the membership gives you. According to our records, your membership for this month was renewed on the [redacted] of September, and you had first gotten in touch with us to cancel it on the [redacted] of September. As I can see that since the membership renewed, you've not been using the site or services, we can certainly make a one-time exception and refund you for the September membership. As you also requested that day, your monthly fee was immediately canceled by the agent on Live Support. Unfortunately, we had no chance to notify you about a positive outcome as you left the chat before the agent finished the information checking. I've already sent the amount of $9.99 for refund. Please note that it can take between 5 and 7 working days to land in your account, but it all depends on how quickly your bank can accept overseas transactions. Hope this satisfies all your concerns. Sincerely,Alexander

Hello,
Have you filed an anti-scam claim against any of the ladies you imply have tricked you in some way?  Your message does not provide any details for me to investigate...I need ID numbers and what specifically happened and when.  Also, as per the terms and conditions of...

our site when you registered, you agreed to receive marketing material from our sister companies...which you already noted.  This is absolutely normal and is part of our network of other dating sites.  If you would be so kind to file the anti-scam claim, I will be more than happy to refund your $30 as requested.
Thank you,
[redacted]
[redacted]

Dear [redacted],Please note that per the terms and conditions of our website, you agreed for auto-charge to be enabled when you signed up for our service.  You have always had the opportuntity to turn that off from day one however you did not and that is why you were auto-charged....

 In most cases like yours, we turn it off on your account at your request.  I will confirm that this has been done if you chose to do so...which I imagine you do.  Be aware that we refund any credits not used since the "top-off".  Can you confirm you did not use our service past the initial credits you bought?  You can contact me directly at:  [redacted] if you have any questions...as I will be happy to assist you to sort this out.  If indeed a refund has been processed, please note that we cannot put this back into your bank ourselves.  This requires your credit card company and bank to process this on their end.  You might want to contact them on how long this takes but from the time we initiate the refund, we can tell you that on average it can take a couple of weeks.I will verify what has been done since you spoke with the customer service team and get a status on your account in the meantime.  Looking forward to hear from you.Sincerely,Gregory V[redacted]CSD Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]While no amicable solution may be reached, I will now specify the "members" who I dealt with while on the site. I only changed my profile after my photos started getting deleted daily and read up on similar experiences others have had while there.  (ID: [redacted]) This one proposed to me and claimed to live in New York. She actually lives in China.  (ID: [redacted]) This one is now on her third story line. Currently she is claiming to be tire of being a millionare. Prior stories were government employee and shop owner.   (ID: [redacted]) This one sent only fake computer generated pictures and disappeared after trading email addresses. She has since reappeared.  (ID: [redacted]) This one is on her 2nd story now. 1st was cosmetic sales and now uses a phony nurse line. We traded info and emails were sent. She claims that none would get through her net, but every time I said I would leave the site, magically an email would appear that very day.  (ID: [redacted]) and finally this member set up plans to come to the US and I made arrangements here and never even got a [redacted]. She faked the entire trip, including claiming she was robbed at the Seattle airport and had to return to China. After making a few calls the next day, I found that she never even left China or bought tickets. The airport was closed during the times of the fake robbery. I asked her about this online and she admitted the deception and now appears from time to time with taunting comments about it. Logically, The only reason these women would continue to keep a person chatting only on the site is if they are getting something for the effort. I have submitted 2 photos of the "automated" letter writing which appears to use an insertion program.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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