Anderson Vision Center

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
We have reviewed the customer’s request for a full refund of
$After reviewing the customer’s sales call, we found that at no time
did the *** agent advise the
customer that his website would be on the first
pages of all major search engines and she did not advise him that his bill date
would be the 1st of each monthThe *** agent stated the standard
scripting for billing that advises the customer of our every week billing
cycleBecause of our every week billing cycle, billing cannot be set up for
a specific time of the month unless the
customer requests to be placed on quarterly or yearly billingAt this time, we
will not be honoring the customer’s request for a full refund of $The
right expectations were set during the sales call and we did provide services
to the customerAs a customer courtesy, we will process a refund for $299.85,
which will be for the last months of services paid
Thank you,
*** ***
*** *** ***
Web.com

We have received the complaint for *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we will
have our finance department refund the client $the client can reference ticket number ***Thank You, *** *** *** *** Web.com

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's concerns and can confirm that the client will receive a full copy of the website burned to a disc and sent via postal mailThis will include all text, images, and of course the logoIt is recommended that the client proceed with making any final changes to the website before requesting a site copy, once this is sent to the client, our team will no longer make any changes to the siteWe hope this information has been helpful and apologize for any confusion that the client may have experienced.Thank you,*** *** ***Web.com

Dear Revdex.com,*** * *** filed a complaint citing unwanted charges and services My research shows that the customer has been refunded $on 02/20/and $on 04/01/ The customer also did a chargeback in the same amount on the same day.The account is cancelled.I respectfully
request that the Revdex.com considers this complaint closed.Thank you*** *** *** ***

We have received the complaint for *** *** ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAfter
completing a full review of the account it was confirmed that the client did experience some issues with the SSL for the websiteHowever, we were not able to discount the clients annual bill as requested in the complaintBut instead we waived the clients annual bill of $billing date 06/13/as a customer gestureThank You, *** *** *** *** Web.com

Dear Revdex.com, We have received a complaint filed by *** ***In her claim, *** cited difficulty wit her requests to cancel and be refunded for website services she purchased through Web.comA full review of *** ***'s account has been completedWe were able to locate the confusion and the
additional unwanted billing and correct it to the customer's satisfactionOur findings showed that *** *** had accounts which included website servicesOne account associated with *** and another associated with ***When the customer requested the cancellation of her website service on 7/10/15, the request was made for one account rather than both accountsThe recorded phone call revealed the correct account and services had been cancelled and refunded, but the 2nd account was not mentionedAs of 9/18/15, the remaining services listed in *** ***'s 2nd account have been cancelledA full refund in the amount of $has been refundedAn email notification was sent to *** ***, which provided her with this cancellation/refund confirmation as well as a detailed explanation of the events that occurred which resulted in the unwanted/unrecognized billingWe respectfully request that you consider our resolution while making a final determination as to the close of the request/complaintThank you, *** *** ***We

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
From: *** *** ***>Date: Tue, Dec 16, at 12:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: ***Thank you for your attention to this matter. The money was refunded to meI was unable to respond promptly due to a vacation.*** ***

Complaint:
I am rejecting this response because: It is NOT due to a lack of understanding on my partIt is due to ***'s failure to provide me with the information they are requiring After having successfully answered all the security questions (theirs, not mine), after having filled out pages of paperwork and provided my photo ID--which I did NOT have to provide to get the website address to begin with and after providing several other forms of proof that I am in fact the (only) authorized person for *** *** *** *** which included documentation from the *** Department of Commerce, payment made by a company credit card with both my name and the company name on the card AND by *** emailing me at the correct address, they still refuse to change the email address on the accountI will not keep up their little game of jumping through hoops until they get bored and move on to the next unsuspecting person How simple it would have been for *** to send a form that had all the information they required I requested that repeatedly and was told no
Regards,
*** ***

Dear Revdex.com, We sincerely apologize for any frustrations the client may have experienced. The email address initially provided by Mr*** was invalid and did not workFurthermore, in an attempt to reach out to Mr*** via the phone number he provided also failed, as the phone number seemed to be non-functional. As such, support reached out and gave us an updated email address from Mr***We have since emailed their site copy, and EPP code to updated email and have verified that it has been received, as well as USB drive with a copy of the website files has been mailed to Mr*** at the address on file In light of the above, we would consider the matter closed and we would respectfully request that it be closed with your office as well. As Mr*** requested in his “Desired Outcome” we have provided a functioning websiteMr*** also found the resolution to be acceptable as long as he receives his website copy and domain transfer code, which we have now provided in multiple forms. We thank Mr*** for his patronage and wish him the best in his future endeavors Thank you, *** ***, Web.com

Dear Revdex.com, On 8/7/15, Web.com received a complaint filed with your office, submitted by *** ***In his complaint, Mr*** cited unrecognized billing for an unwanted/unused website serviceA review of Mr***'s account has been performed and it was found that the account was created online
on 5/15/On this same day, a web hosting/builder service was added to the account at a promotional price of $To date, this service has been billed times, twice in the amount of $and the initial payment of $The review did show the service was not configured and has not been usedAs of 8/7/15, the unused website service has been deleted from this account and a full refund has been issuedA refund of $was returned to the customer on this dayThe customer has been notified via email of the cancellation and refund.Please kindly consider the the steps we have taken in resolving this matterThank you, *** *** ***Web.com

Dear Revdex.com,We have received the complaint for *** ***, complaint #***.We have reviewed the client's account concerns and certainly apologize for any frustration or confusion this issue may have causedWhen a client purchases a site copy, all web.com brand information is
stripped from the site, other than that, the site in it's entirety is sent to the clientIt is recommended that the client review the website page by page to be sure any additional changes are completed before requesting a copy of the siteThe client will be provided with a hard copy of the files burned to a disc and sent through the mail as well as a condensed version sent via emailOnce the client purchases a site copy and terminates the account, all changes to the website moving forward are the responsibility of the client's, web.com will no longer provide any additional maintenanceAs far as a copy of our cancellation agreement, the client can find our full Terms of Service by visiting ***We hope this information has been helpful.*** ***
*** *** ***Web.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***What is the
direct contact number to *** *** from the *** *** services? I will Contact them directly to see if this can be resolvedBut just know I never received the services that were promised at allOnce again please provide and direct contact number so we can discuss this further
*** ***

*** *** filed a complaint due to difficulties with a refund for services her company had not been usingShe requested a refund of months and to cancel the service
A member of the *** *** *** spoke to Ms*** on 9/17. We were able to issue the requested
refund and cancel the unwanted service on9/18. We ask that the Customer contact us directly regarding additional concerns related to this matter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,*** *** filed a Revdex.com complaint stating refund and cancellation difficulties.I have requested a refund of $and deletion of products in *** ***'s account.I have provided *** *** with my direct contact information should difficulties continue.Thank you***
*** ***

Dear Revdex.com, We sincerely apologize for the experience Mr*** experienced. The services Mr*** agreed to had an initial promotional rate for the first billing cycle. These are services Mr*** knowingly agreed to as “add-ons” for his domain and website and were
advertised as services with a promotional rate. As a customer courtesy we will process a refund on the most recent charges for all additional services. However, to cancel the services, and close the account, Mr*** will have to speak with a specialist for verification and security reasons at ***Thank you, *** *** Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** filed a complaint citing billing issues.
A refund was requested in the amount of $on 11/03/
for months of service at $37.90. A
member of the *** *** *** left a voice message for Ms*** and
sent an email on 11/3/providing our direct
contact information

Complaint: ***
I am rejecting this response because: While web.com built a website it was inaccurate, they did not comply with my request to wait until the dba was confirmed as available and failed to provide useful website service If this is their final poition I will seek legal counsel for damages.
*** ***

We have received the complaint for *** * ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we
have tried to make direct contact with the client multiple times to cancel the client’s services, but we have not been able to reach the clientWe would like to address the clients concerns by canceling the services, however, in order to cancel the service we would have to speak to the client directlyDue to the security of the account we cannot cancel the client’s services without speaking to the client and authenticating the client to the account. Thank You, *** *** *** *** Web.com