Anderson Vision Center

Dear Revdex.com,*** *** filed a complaint stating that she called in to cancel a website she ordered and it was still showing on 01/23/15.My research shows that the domain is no longer active and Ms*** was never charged.Thank you,*** *** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's account concerns and have successfully processed the termination of their accountThe customer will receive a cancellation confirmation email to the *** email
address on file We have also processed a refund for the servicesPlease be aware that it may take 5-business days for the funds to be reflected within the client's account depending on their financial provider. Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
From: *** *** ***>Date: Mon, Apr 20, at 11:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: ***Hi ***,I wasn’t sure where to send a message but I would like to inform you that I was in contact with this business in regards to my refundThey issued a full refund and canceled my accountI am satisfied with the help I receivedI will be in contact if there are any other issues.Thanks again*** ***

*** *** filed a complaint due to difficulties with billing and requested a refund and cancellation
A member of the *** *** *** attempted to reach *** *** on 9/via telephone and email. Voicemail was left and a follow up email was sent to advise of
the refund/cancellation completed on 9/ We ask that Ms*** contact us directly if she has any additional concerns related to this matter

Dear Revdex.com,
We have reviewed the complaint for *** ** ***, Complaint# ***
We have reached out to the customer
via phone and discussed his issues and concernsWe have apologized to the
customer for the negative experience and also
reassured him that will not be
charged for services that he do not have with usPer his request, we have also
emailed him an apology letterBased on the actions taken to satisfy the
customer, we ask that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have received the complaint for *** * ***, complaint # *** Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we
have tried to make direct contact with the client multiple times to cancel the client’s services, but we have not been able to reach the clientWe would like to address the clients concerns by canceling the services, however, in order to cancel the service we would have to speak to the client directlyDue to the security of the account we cannot cancel the client’s services without speaking to the client and authenticating the client to the account. Thank You, *** *** *** *** Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** filed a complaint due to difficulties with her personal contact information being published in search engine directories
A member of the *** *** *** spoke with Ms*** on 9/in order to address her concerns . The Customer has direct contact
information and we remain committed to working with her to resolve this matter

Resolved]
Complaint: ***
I am rejecting this response because: I have reason to believe that the company holding the domain now is a web.com companyWhy else would a rep for web.com be able to see the information that was sent to me from this separate company? Also if the domain was purchased in December and the payment issue was resolved prior to year from that time why is there still an issue Its simple, the credit card used for the payment was compromisedOnce we were made aware that web.com was caught in the crossfires, we rectified it with the credit card company and immediately contacted web.com and were told by web.com that the issue would work itself out in a couple weeks and that someone would contact us No one ever reached out to usYou mention that a safeguard was purchased at the time that the domain was purchased but it doesn't seem to have done us any goodAlso there is no mention of the $fee that web.com has received for another "feature" for the domainThis item was not charged back so its not as if web.com received no payment for the domainHad web.com let us know that this was the issue neither of us would be going through thisThis contract that was breached, how was receipt acknowledged? Was a billing statement sent prior to the renewal if so what address was it sent toWhy is the domain renewal payment occurring so far ahead of the end of the year termIF year was paid for why was the website parked on the domain shut down prior to that date if payment had already been made for that termThere are so many inconsistencies and web.com does not seem to want to own up to any mistakes on their endIs web.com that parent company or affiliated with *** *** who currently holds the domain?
Regards,
*** ***

I am rejecting this response because: Unfortunately the day October 27th when *** reach out me time I was grieving the loss of my *** saying my last farewell and *** her down to rest I have called numerous times asking for *** no one could tell me if she was working or they would say that never heard of this person tried to speak to a *** but that was very unsuccessful he was very disrespectful to me all I'm asking for please is my full refundI hope the attachment that I have sent to you make it clear it was not details as it shouldThis is why there was no penalty for cancelling my accountKnowing that they are at fault. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, Complaint # ***.We have reviewed the client's billing concerns and have been able to terminate the account as requestedThe client was only successfully billed $for the initial promo monthWe have reversed
that charge for the client as wellPlease note, depending on the financial provider, it may take 7-business days for the funds to reflect within the client's accountWe have emailed a cancellation confirmation as well as a copy of the invoice showing the refundOur team is available Monday through Friday from 8:00am EST to 8:00pm EST to assist with any further questions or concernsWe apologize for any inconvenience this may have caused.Thank you,*** *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint#
***
Per customer’s request, we have disabled the Safe Renew
feature, removed the method of payment on file and processed a refund for
$back to the customer
*** ***
*** *** ***
Web.com

Dear Revdex.com,We have received the complaint for *** ***, # ***Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a website with usThere is confirmation that she did call in on 10/10/and again in November for
a code to move her domainThere was no mention of cancelling the account but the agents did ask when clarifying if this was something she was trying to do and she stated she was trying to get a code needed to move the domainAfter researching I do see quite a bit of inactivity on the accountAs a customer courtesy we have refunded the client $This refund covers from the month of November to January as the billing is every four weeksIn January the first bill was on the 2nd and four weeks later on the 30thI know the client asked for a refund of less but this accurately covers the refund up to the cancellation date.We do apologize for any frustration she may have experienced during this processWe wish nothing but the best for her and her business in the future.Thank you,*** *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
The customer signed up for our Do It Yourself services on
January 21, and agreed to our terms
of serviceThere is no record of the customer calling to cancel
the service
until December 11, One of our *** *** *** have explained
to the customer via phone that there was no way for us to know that he was not
using the services and that it was his responsibility to call and cancel the
services if he no longer needed it or was not using itAs a courtesy, we
refunded the customer a total of $164.75, which is the last months of
services paidNo other refunds are due to the customer
Thank you,
*** ***
*** *** ***
Web.com

Complaint: ***
I am rejecting this response because: they are still misrepresenting that they e-mailed me digital copies They e-mailed me 2x but did not attach the web materials Moreover, why am I getting billed for August when I cancelled the service? I should be refunded by these liars
Regards,
*** ***

Dear Revdex.com,*** *** filed a complaint stating difficulties with images he uploaded on his site He requested an apology email.As requested, I emailed an apology to Mr*** for the issues he had with the images he uploaded.I provided direct contact information for our office. I ask
that Mr
*** contact me directly if he has any additional questions or concerns related
to this matter.Thank you***
***
*** *** ***
*** ***, a Web.com
service
** *** *** * *** ** ***

Complaint: ***
I am rejecting this response because of the following reason:Network Feedback & Complaint for Warning Messages
played by *** *** after Images Updation in [Home] & [Buy] Pages in
*** Dear Manager / Reviewer, I took the review comments from *** *** & *** *** ***As a matter of fact, *** organizations in *** charge very
highly and I cannot afford the sameSo I am requesting *** *** *** to please check the issue and take some actions. Regards*** *** * *** ***http://***/***https://***/***.***.5https://***/***Skype: *** *** *** *** *** *** *** *** *** *** ***,*** ** *** ***
Dear *** *** :
This message is in regard to your complaint submitted on 12/8/5:47:AM
against Web.com Group Inc.. Your complaint was assigned ID ***
The business has sent the Revdex.com a message regarding this complaint, and we are
passing it on to you. The contents of this message are below or
attached. All responses will be copied to the companyPlease respond
within days from the date of this letter or the complaint will be closed as
assumed resolved
Regards,
*** *** *** *** *** ***
MESSAGE FROM BUSINESS:
Dear Revdex.com,
*** *** filed a complaint citing
*** difficultiesI have reached out to Mr*** to
advise him to contact an *** expert to review his account. As we do not
guarantee results, he would have to have his account reviewedMr*** has been provided with our
direct contact information and we ask that he call us directly if he has any
additional questions or concerns related to this matter*** *** *** ***
*** ***, a Web.com service
** *** *** * *** ** ***
Regards,
*** ***
1/13/

Dear Revdex.com,
After an internal review of this complaint, we have found
the following:
• Customer cancelled services, but a portion of his services stayed active with *** *** (a mailbox for ***)
• The charge was due to a renewal for
this mailbox
In order to resolve this issue, we have refunded the charge of $25.19, and the client will receive no further billings on this account
Thank you for helping bring this matter to our attention,
and we would greatly appreciate this complaint being closed as resolved