Anderson Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
From: *** *** ***>Date: Mon, Apr 20, at 11:AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #***.To: ***Hi ***,I wasn’t sure where to send a message but I would like to inform you that I was in contact with this business in regards to my refundThey issued a full refund and canceled my accountI am satisfied with the help I receivedI will be in contact if there are any other issues.Thanks again*** ***

*** *** filed a complaint due to difficulties with her personal contact information being published in search engine directories
A member of the *** *** *** spoke with Ms*** on 9/in order to address her concerns . The Customer has direct contact
information and we remain committed to working with her to resolve this matter

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***We have reviewed the client's billing concerns and have assisted with refunding the overdraft fee of $Please be aware that it may take 5-business days for the funds to reflect within the client's financial providerWe certainly apologize for any frustration this may have caused and appreciate their business.Thank you,*** *** ***Web.com

*** *** filed a complaint due to difficulties with billing and requested a refund and cancellation
A member of the *** *** *** attempted to reach *** *** on 9/via telephone and email. Voicemail was left and a follow up email was sent to advise of
the refund/cancellation completed on 9/ We ask that Ms*** contact us directly if she has any additional concerns related to this matter

Dear Revdex.com,
We have reviewed the complaint for *** ** ***, Complaint# ***
We have reached out to the customer
via phone and discussed his issues and concernsWe have apologized to the
customer for the negative experience and also
reassured him that will not be
charged for services that he do not have with usPer his request, we have also
emailed him an apology letterBased on the actions taken to satisfy the
customer, we ask that the Revdex.com consider this matter closed
*** ***
*** *** ***
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com,*** *** filed a complaint stating that she called in to cancel a website she ordered and it was still showing on 01/23/15.My research shows that the domain is no longer active and Ms*** was never charged.Thank you,*** *** ***

Dear Revdex.com,We have received the complaint for *** ***, complaint # ***.We have reviewed the client's account concerns and have successfully processed the termination of their accountThe customer will receive a cancellation confirmation email to the *** email
address on file We have also processed a refund for the servicesPlease be aware that it may take 5-business days for the funds to be reflected within the client's account depending on their financial provider. Thank you,*** *** ***Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am rejecting this response because: Unfortunately the day October 27th when *** reach out me time I was grieving the loss of my *** saying my last farewell and *** her down to rest I have called numerous times asking for *** no one could tell me if she was working or they would say that never heard of this person tried to speak to a *** but that was very unsuccessful he was very disrespectful to me all I'm asking for please is my full refundI hope the attachment that I have sent to you make it clear it was not details as it shouldThis is why there was no penalty for cancelling my accountKnowing that they are at fault. Regards,
*** ***

Dear Revdex.com,We have received the complaint for *** ***, # ***Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a website with usThere is confirmation that she did call in on 10/10/and again in November for
a code to move her domainThere was no mention of cancelling the account but the agents did ask when clarifying if this was something she was trying to do and she stated she was trying to get a code needed to move the domainAfter researching I do see quite a bit of inactivity on the accountAs a customer courtesy we have refunded the client $This refund covers from the month of November to January as the billing is every four weeksIn January the first bill was on the 2nd and four weeks later on the 30thI know the client asked for a refund of less but this accurately covers the refund up to the cancellation date.We do apologize for any frustration she may have experienced during this processWe wish nothing but the best for her and her business in the future.Thank you,*** *** ***Web.com

Complaint: ***
I am rejecting this response because: they are still misrepresenting that they e-mailed me digital copies They e-mailed me 2x but did not attach the web materials Moreover, why am I getting billed for August when I cancelled the service? I should be refunded by these liars
Regards,
*** ***

Dear Revdex.com,
We have reviewed the complaint for *** ***,
Complaint# ***
The customer signed up for our Do It Yourself services on
January 21, and agreed to our terms
of serviceThere is no record of the customer calling to cancel
the service
until December 11, One of our *** *** *** have explained
to the customer via phone that there was no way for us to know that he was not
using the services and that it was his responsibility to call and cancel the
services if he no longer needed it or was not using itAs a courtesy, we
refunded the customer a total of $164.75, which is the last months of
services paidNo other refunds are due to the customer
Thank you,
*** ***
*** *** ***
Web.com

Dear Revdex.com,We have received the complaint for *** ***, Complaint # ***.We have reviewed the client's billing concerns and have been able to terminate the account as requestedThe client was only successfully billed $for the initial promo monthWe have reversed
that charge for the client as wellPlease note, depending on the financial provider, it may take 7-business days for the funds to reflect within the client's accountWe have emailed a cancellation confirmation as well as a copy of the invoice showing the refundOur team is available Monday through Friday from 8:00am EST to 8:00pm EST to assist with any further questions or concernsWe apologize for any inconvenience this may have caused.Thank you,*** *** ***Web.com

Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint#
***
Per customer’s request, we have disabled the Safe Renew
feature, removed the method of payment on file and processed a refund for
$back to the customer
*** ***
*** *** ***
Web.com

Resolved]
Complaint: ***
I am rejecting this response because: I have reason to believe that the company holding the domain now is a web.com companyWhy else would a rep for web.com be able to see the information that was sent to me from this separate company? Also if the domain was purchased in December and the payment issue was resolved prior to year from that time why is there still an issue Its simple, the credit card used for the payment was compromisedOnce we were made aware that web.com was caught in the crossfires, we rectified it with the credit card company and immediately contacted web.com and were told by web.com that the issue would work itself out in a couple weeks and that someone would contact us No one ever reached out to usYou mention that a safeguard was purchased at the time that the domain was purchased but it doesn't seem to have done us any goodAlso there is no mention of the $fee that web.com has received for another "feature" for the domainThis item was not charged back so its not as if web.com received no payment for the domainHad web.com let us know that this was the issue neither of us would be going through thisThis contract that was breached, how was receipt acknowledged? Was a billing statement sent prior to the renewal if so what address was it sent toWhy is the domain renewal payment occurring so far ahead of the end of the year termIF year was paid for why was the website parked on the domain shut down prior to that date if payment had already been made for that termThere are so many inconsistencies and web.com does not seem to want to own up to any mistakes on their endIs web.com that parent company or affiliated with *** *** who currently holds the domain?
Regards,
*** ***

*** *** filed a complaint requesting his domain be
released to him
A member
of the *** *** *** reviewed *** ***’s account and confirmed the
domain was released to the customer on 10/24/14. We sent a follow up
email confirming the release of the
domain *** and providing direct contact information for our
office. We ask that the cus contact us directly if he has any additional
questions or concerns related to this matter

Dear Revdex.com, We have received this complaint filed by our client diligently and thoroughlyWe have reviewed the initial sales call in which the client discussed the service with the Web.com sales agent who processed this saleReoccurring annual billing in the amount of $was not only
disclosed several times within this phone call, but was also agreed to by this client during our verbatim scripting, outlining all items included in the service agreement, which did include the initial payment and reoccurring paymentsFurther, a follow up email was sent to the client following the initial purchase and interview of this clientIn this email, it was also clearly disclosed that the service's annual, reoccurring charge would automatically be applied to the credit card on file when the renewal payment is due (2/11/17)To bring this matter to a close in which the client feels we have done so in a satisfactory fashion, Web.com has offered the client the option to receive a full refund of this renewal payment, as long as his cancellation request takes place within days of the renewal paymentIt has also been clearly disclosed that if a full refund is processed, this website service will be deactivated and deleted from the accountAll marketing and optimization on Web.com's part will also cease upon the client's request to cancel and be fully refundedAt this time, we are awaiting the client's response and confirmation that he would like to be issued a full refund in the amount of $999.95, with an understanding that this website service will be deleted. Web.com will commit to fulfilling this cancellation and full refund once confirmation from the client is received. Best regards, *** ***Web.com

Dear Revdex.com, We sincerely apologize for the experience Mr*** has had. Upon review of Mr***’s request we will be able to extend this to him as he does own the website as per the Terms of Service. Mr*** will receive a site copy of his Advance Custom Website that he can host on a “Do It Yourself” (“DIY”) hosting platform that varies in price depending on features and provider. He will have to contact a provider of his choice to setup the DIY hosting service. If he chooses to stay with Web.com please contact customer support and we would be happy to assist with that. We would not be able to set this up for him as 1) this was not part of his original service (nor was it advertised as such on the sales call with Mr***), and simply an option the Mr*** could pursue if he chose to with the website that he owns and 2) Mr*** would have to agree to the Terms of Service for this new service If Mr*** does not choose to do anything his services will be cancelled upon receipt of the charge back from his bank and the account will be closed as it was agreed to in the Terms of Service. A website copy will nonetheless be provided to him and sent to the mailing address on fileWe hope by extending Mr*** these courtesies that he considers this matter resolved to his satisfaction. We thank him for his patronage and wish him the best in his future endeavors. We consider the matter closed and we would respectfully request that it be closed with you as wellThank you, *** *** *** ***, Web.com